Position : Technical Customer Support & Order Management Specialist (LATAM & South Africa Hiring) Client's Industry: Computer Hardware Manufacturing from the US Working Hours : Monday to Friday: 10am - 6pm EST Salary Range : 1,500 USD - 2,000 USD 🚀 The Opportunity We’re looking for a Technical Customer Support & Order Management Representative who is tech-savvy, proactive, and passionate about computer hardware and emerging technologies. You’ll be a key player managing customer relationships, order processing, and vendor communication while actively contributing to continuous improvement across our systems and workflows. 🔧 Key Responsibilities Customer Support & CRM Management Respond to customer inquiries professionally and promptly via email and phone calls. Manage and update customer profiles: contact info, addresses, tax certificates, payment methods, etc. Coordinate with vendors to verify stock availability, pricing, and estimated delivery times. Assign leads and quote requests to the appropriate sales representatives. Generate and send quotes to customers. Order & Purchase Processing Process and update sales orders in line with customer needs and company policies. Create and adjust purchase orders (POs) with vendors based on order changes. Communicate order status to customers using timely updates and accurate vendor feedback. ✅ You’re a Strong Fit If You Have: 5+ years of customer service experience , preferably in e-commerce or B2B settings. A genuine interest in computer hardware and emerging technologies . Fluent English skills (written and spoken) with a customer-first attitude. Strong common sense and attention to detail , with a knack for identifying process improvements. Experience with CRM systems (Odoo preferred) and AI tools like ChatGPT . Tech-savviness : you’re quick to learn software, troubleshoot issues, and propose solutions. A proactive mindset: you don’t wait to be told — you spot problems and suggest better ways to do things. Bonus: Experience using Google Docs , and comfort with tools like Telegram for internal communication. 🤝 What We Offer A long-term opportunity to grow with a dynamic, tech-focused company. Flexibility to shape the role based on your strengths and professional goals. The chance to work with a passionate, collaborative team that values innovation and continuous improvement.