**Together we are powering the future of Higher Education** Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success. **About the opportunity** **Where you will make an impact** - Work with customers and resolve credits and unapplied cash balances. - Provide excellent customer service with the ability to research, resolve and respond to customer invoice inquiries and disputes accurately and timely. - Liaise with internal teams to research and resolve invoice discrepancies and disputes. - Perform customer data updates for their customer portfolio in the finance system. - Send monthly escheat notices to customers within assigned portfolio as required - Follow up for resolution of aged customer credits. **What you will bring** - Minimum of 3 years of relevant work experience within a Collections or Account Receivable role. - A high level of Customer Service and the ability to communicate proactively and effectively to a wide range of audiences. Conflict resolution and diplomacy skills are key. - Analytical and problem solving with the ability to use critical thinking to solve new problems and challenges as they arise. - Ability to prioritize multiple tasks effectively to meet a schedule of deadlines - Proactively escalate issues in a timely manner and a strict attention to detail. - Work in an organized way with the ability to work well independently. - Collaborate internally with a cross functional team to drive collections. - Experience utilizing a leading ERP (i.e. SAP, Oracle, etc.), and collections software. - Proficiency in Microsoft Excel and Word. - Preferred: Bachelor’s degree in Accounting or equivalent work experience. **What makes #Ellucianlife** - Comprehensive health coverage: medical, dental, and vision - Flexible time off - 401k & Bright Plan - to help you save for the future - Thrive Flex Program that allows you to contribute towards your health, financial or learning interests - 5 charitable days to support the community that supports us - Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few. - Parental leave - Employee referral bonuses to encourage the addition of great new people to the team - We Foster a learning culture with: - Tuition Reimbursement Assistance - Professional development opportunities LI-Remote LI-MH1 **Additional Information**: **Req ID**:5401 **Hiring Type**:Full - Time **Level of Experience**:Entry-Level **Remote**:Yes **Travel Required**:0%-25%