The Support Analyst serves as a vital link between our technical support team and our end users In this role, you will be responsible for analyzing user requests, providing effective solutions, and ensuring exceptional customer service throughout the process You will work closely with cross-functional teams to troubleshoot and resolve issues that hinder the productivity of our users […] Respond to and resolve Level 1 tech support tickets via our internal helpdesk system […] Manage the onboarding process for new agents, including account setup, access provisioning, and orientation support Maintain