Who we are looking for A Customer Service Supervisor to join our dynamic team to support the continued growth of the Company’s operation at our offices based in Bogotá. This is an excellent opportunity to progress your career in a diverse and innovative team that is focused on delivering an excellent customer experience. Relevant training will be provided from your first day on all aspects of the role, giving you the required skills and knowledge necessary to succeed in the role. A competitive salary and benefits package will be provided to the successful applicants. In return, our current benefit package includes: - Competitive salary. - Working 40 hours a week (5 days). - 20 days holiday plus public holidays, which are included in your holiday allowance. - Career advancement and development opportunities. - Company bonus scheme. - Transportation Allowance. - Preferred skills and experience- Fluent/Native verbal and written communication in Spanish.- Good verbal and written communication in English is essential.- Experience leading a team in a contact centre environment is preferable.- Self-motivation with ability to work effectively and efficiently under pressure.- Passion and enthusiasm for providing an excellent customer experience at all times.- Ability to plan, prioritize and balance workload efficiently and productively through effective time management, delegation and allocation of resource.- Ability to embrace change and lead by example.- Excellent problem solving skills.- Main Responsibilities- Coaching and developing a group of advisors and team leaders to ensure customer experience is at the heart of what we do.- Preparing and undertaking coaching and feedback sessions in order to create development plans for the team members.- - Driving team performance.- Recommending and driving change to improve performance, enhancing the customer experience.- Liaising and communicating with operational teams to ensure the customer expectations are met.- Want to become part of the team?- The benefits of working with us - Bonus Schemes- Recognition for your performance and hard work.- Employee Assistance Programme- Supporting the wellbeing of you and your family.- Life Event Gifts- Your big occasions deserve to be celebrated.- Long Service Awards- A thank you for your dedication and loyalty.