Job Title: Customer Support Supervisor Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. We combine strategic vision with hands-on expertise, helping businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Key Responsibilities: - Oversee daily operations, ensuring agent productivity and adherence to schedules; - Work with agents to provide real-time support and constructive feedback on performance; - Lead team meetings to share updates and reinforce training objectives; - Address escalated customer issues and manage emergency ticket handling when required; - Monitor customer interactions to maintain compliance with quality standards; - Track performance metrics, such as response and resolution times, to ensure efficiency; - Collaborate with other teams on projects aimed at improving support operations; - Manage project timelines, deliverables, and outcomes to support organizational goals; - Provide regular updates to senior management on support operations and project progress. Requirements: - Proven experience in a leadership role within the gambling industry or in customer support department; - Strong leadership and team management skills; - Proficiency in customer support tools and technology; - Analytical skills for data-driven strategic planning; - Knowledge of industry regulations and best practices; - Advanced level of English (written and spoken). Desirable Features: - Strong organizational and prioritization skills to meet deadlines; - Excellent communication and interpersonal abilities; - Ability to work effectively in a fast-paced environment and handle pressure; - A collaborative mindset with excellent team-player abilities; - Proactive problem-solving skills to address complex issues promptly. Growe's Core Values: - GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; - DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; - BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow. What We Offer: - Benefit Cafeteria (compensation for gym/stomatology/psychological service & etc.); - 100% paid sick leaves; - Paid vacation; - Annual salary review (based on performance); - Quarter bonuses according to the company's policy; - Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.; - Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.); - Personal development plan; - Corporate events and team-building activities; - Growe Care (Well-being Program); - Free lunches at the office. Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Other - Strategic Management Services