Job title: customer support supervisor growe is a leading business advisory and services group in igaming and entertainment. we are creators of strategies that work and solutions that scale. we combine strategic vision with hands-on expertise, helping businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. key responsibilities: - oversee daily operations, ensuring agent productivity and adherence to schedules; - work with agents to provide real-time support and constructive feedback on performance; - lead team meetings to share updates and reinforce training objectives; - address escalated customer issues and manage emergency ticket handling when required; - monitor customer interactions to maintain compliance with quality standards; - track performance metrics, such as response and resolution times, to ensure efficiency; - collaborate with other teams on projects aimed at improving support operations; - manage project timelines, deliverables, and outcomes to support organizational goals; - provide regular updates to senior management on support operations and project progress. requirements: - proven experience in a leadership role within the gambling industry or in customer support department; - strong leadership and team management skills; - proficiency in customer support tools and technology; - analytical skills for data-driven strategic planning; - knowledge of industry regulations and best practices; - advanced level of english (written and spoken). desirable features: - strong organizational ...
Growe is a leading business advisory and services group in igaming and entertainment. we are creators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, it customization, organizational structuring, and talent management. we partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. at growe, there are no limits to our ambitions ! we boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry. are you ready to grow with us? growe welcomes those who are excited to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates ...
Growe is a leading business advisory and services group in igaming and entertainment. we are creators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, it customization, organizational structuring, and talent management. we partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. at growe, there are no limits to our ambitions ! we boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry. are you ready to grow with us? growe welcomes those who are excited to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior manageme...
As a customer support supervisor, you will be responsible for overseeing daily operations and ensuring agent productivity. you will work with agents to provide real-time support and constructive feedback on performance, lead team meetings to share updates and reinforce training objectives, address escalated customer issues, and manage emergency ticket handling when required. you will also monitor customer interactions to maintain compliance with quality standards, track performance metrics such as response and resolution times, and collaborate with other teams on projects aimed at improving support operations. in this role, you will have the opportunity to manage project timelines, deliverables, and outcomes to support organizational goals, and provide regular updates to senior management on support operations and project progress. requirements - a proven experience in a leadership role within the gambling industry or in customer support department. - strong leadership and team management skills. - proficiency in customer support tools and technology. - analytical skills for data-driven strategic planning. - knowledge of industry regulations and best practices. we are looking for someone who: - has strong organizational and prioritization skills to meet deadlines. - excels at communication and interpersonal abilities. - can work effectively in a fast-paced environment and handle pressure. - has a collaborative mindset with excellent team-player abilities. - is proactive in problem-solving and can address complex issues promptly. our company culture is built around t...
Growe is a leading business advisory and services group in igaming and entertainment. we are creators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, it customization, organizational structuring, and talent management. we partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. at growe, there are no limits to our ambitions! we boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry. are you ready to grow with us? growe welcomes those who are excited to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior mana...
Growe is a leading business advisory and services group in igaming and entertainment. we are creators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, it customization, organizational structuring, and talent management. we partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. at growe, there are no limits to our ambitions we boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry. are you ready to grow with us? growe welcomes those who are excited to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior manag...
Growe is a leading business advisory and services group in igaming and entertainment. we are creators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, it customization, organizational structuring, and talent management. we partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. at growe, there are no limits to our ambitions! we boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry. are you ready to grow with us? growe welcomes those who are excited to:oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior man...
Growe is a leading business advisory and services group in igaming and entertainment. we are creators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, it customization, organizational structuring, and talent management. we partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. at growe, there are no limits to our ambitions! we boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry. are you ready to grow with us? growe welcomes those who are excited to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior man...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior management on support operations and project progress. we need your professional experience: proven experience in a leadership role within the gambling industry or in customer support department; strong leadership and team management skills; proficiency in customer support tools and technology; analytical skills for data-driven strategic planning; knowledge of industry regulations and best practices; advanced level of english (written and spoken). we appreciate if you have those personal features: strong organizatio...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: provide personalized assistance and resolutions for diverse customer inquiries via different channels (chats, emails, etc.), ensuring a seamless and exceptional support experience; provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries; adhere to service level agreement (sla) deadlines in resolving customer complaints quickly and effectively; collaborate with internal stakeholders such as the product and payments team for faster resolutions; identify and escalate customer requests to managers when there’s a complex issue. we need your professional experience: at least 1 year of experience in customer support/call center; fluent in hindi, proficiency in english (written and spoken); proficient knowledge of customer service, and standard practices and procedures; knowledge of sales principles and methods; able to maintain customer confidentiality. we appreciate if you have those personal features: proven track record of analytical skills; excellent verbal and written communication skills; problem-solving skills. we are seeking those who align with our core values: growe together: our team is our main asset. we work together and support each other to achieve our common goals; drive res...
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