Growe is a leading business advisory and services group in igaming and entertainment. we are creators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, it customization, organizational structuring, and talent management. we partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. at growe, there are no limits to our ambitions ! we boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry. are you ready to grow with us? growe welcomes those who are excited to: maintain the life of the office, create a family-like and cozy atmosphere; take part in budgeting, reporting, and document flow; work with suppliers and courier services; coordinate travel directions (buying tickets, booking accommodation etc); assist in organizing events and decorating the office for the holidays. essential professional experience: at least one year of working experience as an office manager/administrative/assistant; experience in planning business trips; at least upper-intermediate level of english; knowledge of excel and google sheets. we appreciate if you have those personal features: high communicational and organizational skills; ...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: 1. oversee daily operations, ensuring agent productivity and adherence to schedules; 2. work with agents to provide real-time support and constructive feedback on performance; 3. lead team meetings to share updates and reinforce training objectives; 4. address escalated customer issues and manage emergency ticket handling when required; 5. monitor customer interactions to maintain compliance with quality standards; 6. track performance metrics, such as response and resolution times, to ensure efficiency; 7. collaborate with other teams on projects aimed at improving support operations; 8. manage project timelines, deliverables, and outcomes to support organizational goals; 9. provide regular updates to senior management on support operations and project progress. we need your professional experience: 1. proven experience in a leadership role within the gambling industry or in customer support department; 2. strong leadership and team management skills; 3. proficiency in customer support tools and technology; 4. analytical skills for data-driven strategic planning; 5. knowledge of industry regulations and best practices; 6. advanced level of english (written and spoken). we appreciate if you have those personal features: 1. strong organ...
Join to apply for the kyc primary specialist role at growe talents 3 days ago be among the first 25 applicants join to apply for the kyc primary specialist role at growe talents our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: - manage and verify incoming kyc documentation for clients primarily from latin america, southeast asia, and africa; - conduct manual document checks to ensure identity, residence, and payment verification meet compliance standards; - evaluate the authenticity of submitted documents and detect fraudulent activity or discrepancies; - define document requirements for account approval, ensuring clarity and compliance; - handle customer communication around missing or incorrect documentation in a timely and professional manner; - maintain high levels of accuracy, efficiency, and quality while meeting daily sla targets; - collaborate with internal teams (such as risk, fraud, and customer support) to improve processes and flag suspicious trends; - prepare and maintain detailed reports, utilizing crm systems and compliance tools effectively; - stay informed on regional documentation formats and compliance best practices, especially across latam, africa, and asia. experience you'll need to bring: - background in kyc, compliance...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: monitor daily customer support interactions across chats, calls, and emails to ensure compliance with growe’s quality standards and policies; provide structured and constructive feedback to customer support agents based on quality assurance (qa) evaluations; identify areas for improvement in agent performance and develop action plans for continuous development; analyze customer inquiries, identifying trends and recurring issues to enhance service quality; create and maintain reports on key quality assurance metrics, such as customer satisfaction scores and resolution effectiveness; collaborate with the customer support team to implement best practices and establish measurable performance goals; work closely with leadership to refine qa standards and ensure alignment with company objectives; contribute to the development and continuous improvement of customer support monitoring processes; maintain up-to-date knowledge of growe’s products and services to ensure accurate evaluations and feedback. we need your professional experience: experience in customer service, with at least 1 year in a quality assurance or specialist role; strong analytical skills to assess data, identify trends, and provide actionable insights for improving c...
Join to apply for the kyc primary specialist role at growe talents 3 days ago be among the first 25 applicants join to apply for the kyc primary specialist role at growe talents our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: - manage and verify incoming kyc documentation for clients primarily from latin america, southeast asia, and africa; - conduct manual document checks to ensure identity, residence, and payment verification meet compliance standards; - evaluate the authenticity of submitted documents and detect fraudulent activity or discrepancies; - define document requirements for account approval, ensuring clarity and compliance; - handle customer communication around missing or incorrect documentation in a timely and professional manner; - maintain high levels of accuracy, efficiency, and quality while meeting daily sla targets; - collaborate with internal teams (such as risk, fraud, and customer support) to improve processes and flag suspicious trends; - prepare and maintain detailed reports, utilizing crm systems and compliance tools effectively; - stay informed on regional documentation formats and compliance best practices, especially across latam, africa, and asia. experience you'll need to bring: - background in k...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: monitor daily customer support interactions across chats, calls, and emails to ensure compliance with growe’s quality standards and policies; provide structured and constructive feedback to customer support agents based on quality assurance (qa) evaluations; identify areas for improvement in agent performance and develop action plans for continuous development; analyze customer inquiries, identifying trends and recurring issues to enhance service quality; create and maintain reports on key quality assurance metrics, such as customer satisfaction scores and resolution effectiveness; collaborate with the customer support team to implement best practices and establish measurable performance goals; work closely with leadership to refine qa standards and ensure alignment with company objectives; contribute to the development and continuous improvement of customer support monitoring processes; maintain up-to-date knowledge of growe’s products and services to ensure accurate evaluations and feedback. we need your professional experience: experience in customer service, with at least 1 year in a quality assurance or specialist role; strong analytical skills to assess data, identify trends, and provide actionable insights ...
Join to apply for the kyc primary specialist role at growe talents 3 days ago be among the first 25 applicants join to apply for the kyc primary specialist role at growe talents our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: manage and verify incoming kyc documentation for clients primarily from latin america, southeast asia, and africa; conduct manual document checks to ensure identity, residence, and payment verification meet compliance standards; evaluate the authenticity of submitted documents and detect fraudulent activity or discrepancies; define document requirements for account approval, ensuring clarity and compliance; handle customer communication around missing or incorrect documentation in a timely and professional manner; maintain high levels of accuracy, efficiency, and quality while meeting daily sla targets; collaborate with internal teams (such as risk, fraud, and customer support) to improve processes and flag suspicious trends; prepare and maintain detailed reports, utilizing crm systems and compliance tools effectively; stay informed on regional documentation formats and compliance best practices, especially across latam, africa, and asia. experience you'll need to bring: background in kyc, compliance, customer support,...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: monitor daily customer support interactions across chats, calls, and emails to ensure compliance with growe’s quality standards and policies; provide structured and constructive feedback to customer support agents based on quality assurance (qa) evaluations; identify areas for improvement in agent performance and develop action plans for continuous development; analyze customer inquiries, identifying trends and recurring issues to enhance service quality; create and maintain reports on key quality assurance metrics, such as customer satisfaction scores and resolution effectiveness; collaborate with the customer support team to implement best practices and establish measurable performance goals; work closely with leadership to refine qa standards and ensure alignment with company objectives; contribute to the development and continuous improvement of customer support monitoring processes; maintain up-to-date knowledge of growe’s products and services to ensure accurate evaluations and feedback. we need your professional experience: experience in customer service, with at least 1 year in a quality assurance or specialist role; strong analytical skills to assess data, identify trends, and provide actionable insights for improving customer inter...
Our client, growe, is a leading business advisory and services group in igaming and entertainment. Сreators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. perfect for those who aim to: - manage and verify incoming kyc documentation for clients primarily from latin america, southeast asia, and africa; - conduct manual document checks to ensure identity, residence, and payment verification meet compliance standards; - evaluate the authenticity of submitted documents and detect fraudulent activity or discrepancies; - define document requirements for account approval, ensuring clarity and compliance; - handle customer communication around missing or incorrect documentation in a timely and professional manner; - maintain high levels of accuracy, efficiency, and quality while meeting daily sla targets; - collaborate with internal teams (such as risk, fraud, and customer support) to improve processes and flag suspicious trends; - prepare and maintain detailed reports, utilizing crm systems and compliance tools effectively; - stay informed on regional documentation formats and compliance best practices, especially across latam, africa, and asia. experience you’ll need to bring: - background in kyc, compliance, customer support, or related fields is a strong plus; - intermediate or higher level of english proficiency (written and spoken); - excellent attention...
Job summary our client, growe, is a leading business advisory and services group in igaming and entertainment. creators of strategies that work and solutions that scale. combining strategic vision with hands-on expertise, growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. responsibilities - manage and verify incoming kyc documentation for clients primarily from latin america, southeast asia, and africa; - conduct manual document checks to ensure identity, residence, and payment verification meet compliance standards; - evaluate the authenticity of submitted documents and detect fraudulent activity or discrepancies; - define document requirements for account approval, ensuring clarity and compliance; - handle customer communication around missing or incorrect documentation in a timely and professional manner; - maintain high levels of accuracy, efficiency, and quality while meeting daily sla targets; - collaborate with internal teams (such as risk, fraud, and customer support) to improve processes and flag suspicious trends; - prepare and maintain detailed reports, utilizing crm systems and compliance tools effectively; - stay informed on regional documentation formats and compliance best practices, especially across latam, africa, and asia. desired requirements - background in kyc, compliance, customer support, or related fields is a strong plus; - intermediate or higher level of english proficiency (written and spoken); - excellent attention to detail, data accuracy, and analytical sk...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: create and manage dashboards and reports to support decision-making; analyze marketing data to assess traffic effectiveness; provide data discovery and interpret trends or patterns in complex data sets; collaborate with various stakeholders to identify key business metrics, perform kpis monitoring and analysis; manage bi processes from inception to completion (hypothesis testing, business planning etc.); ensure compliance with data governance and security policies; be responsible for preparing and presenting reports to senior management; support ad-hoc reporting and analysis requests. we need your professional experience: at least 3+ years of experience in analytics with strong data visualization skills; proven experience with bi tools such as tableau or power bi; knowledge of analytical events tracking approaches; understanding of data warehousing concepts and technologies; knowledge of sql and database management; proficiency in python or sas is desirable; high proficiency in reporting, analysis, and optimization; predictive analytics; experiences with ml/ai tools, models and agents. we appreciate those skills and personal features: desire to learn staying up-to-date with industry trends and technologies; excellent communication skills (ve...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: oversee daily operations, ensuring agent productivity and adherence to schedules; work with agents to provide real-time support and constructive feedback on performance; lead team meetings to share updates and reinforce training objectives; address escalated customer issues and manage emergency ticket handling when required; monitor customer interactions to maintain compliance with quality standards; track performance metrics, such as response and resolution times, to ensure efficiency; collaborate with other teams on projects aimed at improving support operations; manage project timelines, deliverables, and outcomes to support organizational goals; provide regular updates to senior management on support operations and project progress. we need your professional experience: proven experience in a leadership role within the gambling industry or in customer support department; strong leadership and team management skills; proficiency in customer support tools and technology; analytical skills for data-driven strategic planning; knowledge of industry regulations and best practices; advanced level of english (written and spoken). we appreciate if you have those personal features: strong organizatio...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo