Job Summary: **Responsibilities**: - Deliver first contact resolution. - Professionally handle high volume inbound calls in a timely manner. - Follow specific communication guidelines and escalation protocol while handling calls by topic. - Identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. - Seize opportunities to gently educate clients and worksite employees on Client’s offerings and online employee portal functionality. - Build positive and professional relationships, and further impress customers by going the extra mile. - Must be able to communicate conversations through note taking and shorthand. - Maintain required documentation for client and worksite employee calls within applicable systems. - Provides executive leadership administrative support as needed. - Meet all agent KPI’s including call efficiency, quality, quantity and NPS customer satisfaction scores. - Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - Listen carefully to our customers to ensure appropriate responses. - Comply and adhere to Auxis operational processes and security policies. - Must attend all customer service and performance-related scheduled meetings as required. - Perform other related and administrative duties as assigned. - Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients Skills and Experience: - English -Spanish Language (Oral and writing 90 % or higher) (C1 or above) - 2-3 years of prior Customer Service - Call Center oriented role required. - Must work well independently as well as a functional team member. - Must have a high school diploma. - Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred. - Excellent computer skills and high proficiency in MS Office Suite is required. Familiarity with HRIS and Ticketing Systems is a plus. - Experience in one of the following fields preferred: Human Resources, Benefits, and/or Payroll. - The HR Services Analyst will adjust its local schedule with resources supporting this position during Daylight Savings time changes in the USA Central Time Zone. - The ability to effectively handle multiple assignments is required. - Excellent verbal and written communication skills, along with demonstrated active listening skills. A genuine interest in working with and helping customers. - Must possess excellent Communication skills and Involvement. - Good presentation and a polite, tactful, and friendly character. - Ability to interact with customers and all levels of internal personnel. - Attention to detail. - Project an energetic attitude, warm welcome and positive image over the phone and similar channels. - Adhere to attendance and punctuality standards. Work additional hours on as needed basis. - Adapt to change and meet the changing demands of the work environment. - Working knowledge of all customer service reports and systems - Organizational, analytical, and problem-solving skills are essential