Coupa, a leading provider of total spend management platforms, empowers businesses with cutting-edge technology to optimize their financial operations. As a Technical Support Engineer, you will play a pivotal role in ensuring the success of our enterprise customers by providing expert guidance on best practices. This dynamic role requires a strong technical acumen and excellent communication skills to articulate complex solutions to customers. Key Responsibilities: - Provide timely and accurate responses to customer inquiries regarding technical configurations and troubleshooting. - Collaborate with internal teams to resolve issues and ensure seamless customer experience. - Develop and maintain knowledge articles to support customer self-service initiatives. The ideal candidate will possess a deep understanding of Linux, Unix, and other operating systems, as well as experience working with external customers in an enterprise software setting. Requirements: - Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems. - Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML). - Excellent written and verbal communication skills. - Ability to articulate solutions to complex technical problems clearly and simply. About This Role: This is a great opportunity for individuals who are passionate about delivering exceptional customer experiences and staying up-to-date with the latest technological advancements. We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. What We Offer: - A dynamic work environment that fosters growth and development. - A competitive compensation package and benefits program. - Ongoing training and professional development opportunities.