Our organization is dedicated to helping manufacturers achieve greater productivity, sustainability, and agility. We welcome forward-thinking individuals who are passionate about problem-solving and eager to do their best work. Job Role The Change & Problem Sr. Analyst will be responsible for managing the design, execution, and continuous improvement of change management, release management, and problem management processes within our IT organization. The goal is to minimize disruption to IT services while enabling rapid delivery of changes and releases. Key Responsibilities - Change Management: - Organize and lead CAB meetings to facilitate discussions on proposed changes. - Manage the Change Management Office to ensure adherence to policies. - Develop and oversee the Change Management processes. - Manage the lifecycle of all changes, including request, implementation, and closure, with risk assessment and impact analysis. - Monitor change success rates, identify trends, and implement improvements. - Problem Management: - Develop the Problem Management process to identify root causes of IT incidents. - Coordinate investigations with technical teams to identify and document causes. - Track problem resolutions, ensuring closure and prevention of recurrence. - Identify potential problems and implement preventive measures. - Monitor problem resolution effectiveness and insights for process improvement. Requirements - Bachelor's degree in a related field or equivalent experience. Preferred Qualifications - Experience in change, release, and problem management. - ITIL certification. - Familiarity with Agile methodologies (SAFe and Scrum). - Openness to new technologies and process improvements. This is a full-time position in our Information Technology department, requiring employees to work at least Mondays, Tuesdays, and Thursdays at one of our locations unless otherwise required.