Customer Service Representative plays a pivotal role in delivering exceptional consumer service through various communication channels. This role involves addressing consumer inquiries, providing information about products and services, and resolving basic issues efficiently and effectively. The ideal candidate will thrive in a fast-paced environment, demonstrate problem-solving capabilities, and be eager to learn and grow within the organization. Responsibilities: - Serve as an expert on specific product segments, providing in-depth knowledge about features, benefits, and limitations. - Address and respond promptly to consumer questions and complaints related to these products, guiding clients through troubleshooting processes and assisting with warranty claims or returns. - Assess and analyze individual consumer needs and preferences to provide personalized recommendations on products that best suit their needs. - Create and maintain accurate records of consumer interactions and resolutions. - Make recommendations on messaging strategies, processes, and system updates to enhance the consumer experience. - Investigate and resolve Tier 1 escalations, which may involve new questions or concerns about products or store policies. Requirements: - Proficiency in English (spoken and written) - Proficiency in Microsoft Office Suite - Detail-oriented with strong organizational skills - Prior experience in customer service, call centers, or service centers is highly desirable - Strong problem-solving skills What We Offer: - Full-time position with opportunities for growth and development - Competitive salary and benefits package - Dynamic and supportive work environment - Opportunities for professional development and training About Us: We are a leading consumer goods company dedicated to delivering exceptional consumer experiences. Our team is passionate about innovation, quality, and customer satisfaction.