Position Overview: The Live Receptionist at Jobsity plays a critical role in delivering exceptional customer service by handling a high volume of inbound calls. The ideal candidate will be a proactive, detail-oriented individual with excellent communication skills and the ability to multitask effectively in a fast-paced environment. Key Qualifications: Communication Skills: Fluent in English with exceptional verbal and written communication skills. Ability to maintain a professional, friendly, and empathetic tone during calls. Strong active listening skills to understand customer needs and provide accurate responses. Technical Proficiency: Experience using CRM platforms or call center software (preferably Genesis). Comfortable navigating multiple scripts and tools simultaneously. Basic troubleshooting skills to resolve minor technical issues independently. Call Handling Expertise: Proven ability to handle a high volume of calls (150+ calls per day) while maintaining quality and accuracy. Skilled at managing call flow, minimizing hold times, and ensuring customer satisfaction. Ability to adapt to different customer personalities and de-escalate tense situations. Attention to Detail: Strong organizational skills to accurately document call details and follow up on customer requests. Ability to follow scripts and protocols precisely while personalizing interactions. Multitasking and Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment. Comfortable switching between calls, scripts, and systems without compromising quality. Customer-Centric Mindset: Passion for delivering exceptional customer service and creating positive experiences. Professionalism and Reliability: Punctual, dependable, and committed to meeting performance metrics. Ability to work independently and as part of a team in a remote setting.