[IA-754] | MULTI SKILLED CONSULTANT

Job description to provide a relief function for teller, collections consultants and cash migration official in an efficient and effective manner to ensure the smooth running of functional areas - achieve net profit growth for business - achieve the delivery of exceptional customer experience against the balanced scorecard standards - engage with the customers in a professional way as specified in the service standards - ensure customer's needs and expectations are understood and solutions provided - deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer - convert identified leads into successful sales - achieve individual targets as set according to appropriate business area or sales plan - manage performance standards for the relief role(s) in telling, service, sales or administration - approve, validate, verify, check and authorise frontline activities - comply with governance in terms of legislative and audit requirements - track, control and influencesales activities with the specific aim to increase sales efficiencies job details 30/08/25...