Job title: head of customer success location: remote (global) company: pro coffee gear pro coffee gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. we are seeking an experienced and proactive head of cust...
Koronet bogota, d. c. capital district, colombia customer success manager koronet is the leading vertical saas, b2b e-commerce, and payments software company serving the >$50 billion annual global b2b floral industry. our solutions include an inve...
Id de la solicitud: 213696 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiatech. purpose contributes to the overall success of the international technology cca ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. champions a high performance environment and contributes to an inclusive work environment. works closely with all units within business line, business / country users and team members to understand business processes, user requirements that drive the analysis and design of quality technical solutions. participate in the systems implementation process by defining business requirements and processes, developing test strategies and test cases, performing testing (by identifying, evaluating, escalating, resolving problems and supporting other team members), defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support. participate in the full development life cycle of business solution design and implementation by analysis, and accurately and clearly defining user requirements, assisting in the development of ...
Job description the role we're looking for detail-oriented and highly organised project coordinator to support the rollout of our next-generation fare payments platform across 60+ transit agencies over the next 12 months. as part of the voyager programme team, you’ll guide a portfolio of agencies through their migration, acting as their main point of contact throughout the journey. this is a hands-on, delivery-focused role where you'll collaborate closely with internal teams and help ensure smooth, successful transitions. if you love making things happen, enjoy complex projects, and care about customer outcomes, we’d love to hear from you. location this role is fully remote and open to candidates based in colombia only. responsibilities serve as the primary contact for a group of transit agencies during their platform migration manage agency-level plans, timelines, milestones, and risks coordinate tasks across internal teams (launch operations, customer success, product, engineering, account management) document project activities, manage action items, and escalate risks or blockers execute migration activities as directed by the program manager provide regular reporting for internal stakeholders ensure each migration meets our quality standards and timelines qualifications about you experience in project coordination, delivery, onboarding, or implementation support highly organised, detail-focused, and proactive strong verbal and written communication skills in both english and spanish comfortable interacting with external customers and internal cross-functional teams...
Job description the role // we’re looking for an experienced program manager to lead and coordinate the rollout of our next-generation fare payments app to over 60 transit agencies over the next 12 months. you’ll lead the migration from our existing solution to a new platform, helping ensure a smooth, timely, and well-organised delivery. in this role, you’ll collaborate with cross-functional teams, put supportive governance frameworks in place, and ensure open, consistent communication throughout the migration process. if you enjoy working across complex projects, supporting teams, and keeping multiple workstreams aligned, this could be the role for you. location // this role is available in a remote model for candidates based in colombia only. responsibilities develop and maintain a master program plan for the 12-month rollout, covering timelines, dependencies, and milestones across all 60+ agency migrations break down the rollout into manageable deployment phases, creating templates and structures to support consistency and efficiency align internal resources and agency commitments to keep the overall program on track coordinate delivery across product, engineering, launch operations, professional services, customer success, account management, and marketing teams facilitate planning and prioritisation, and work through issues collaboratively to help remove blockers and maintain progress establish clear governance structures that enable timely decisions and cross-team coordination act as the central point of contact for stakeholders, ensuring clear communication and tim...
On behalf of tipalti , sd solutions is looking for a talented technical support engineer to step onto a fintech unicorn rocketship! as a technical support engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience. sd solutions is a staffing company operating globally. contact us to get more details about the benefits we offer. responsibilities: take full ownership of technical issues escalated by the onboarding managers, customer support and customer success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication. lead internal escalations with engineering and product teams to ensure a timely response and appropriate actions to mitigate customer impact. provide expert technical support on accounts payable (ap), procurement, and expenses-related issues, working closely with internal operational teams to ensure seamless customer resolution. diagnose and troubleshoot erp-related technical issues, including integrations with other systems, driving robust resolutions. work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation. identify tre...
Requisition id: 221574 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of information security & control (is&c)-advisory services ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. establish and maintain a detailed understanding of scotiabank’s third party risk management (tprm), threat risk assessment (tra), new iniciatives risk assessments (nira) practices and priorities. specifically, as it relates to information security. be an advocate for is&c, building strong relationships and raising awareness for the importance of effective information security practices in our supply chain. perform comprehensive risk assessments for bank initiatives and projects, identifying potential security threats and vulnerabilities. ensure all risk assessments and security measures comply with the established standards and policies of the group. propose effective risk mitigation strategies to address identified security risks. work closely with project teams,...
The offer work within a company with a solid track record of success work alongside & learn from best in class talent great work environment the job advanced technical support & troubleshooting provide level 3 support, diagnosing and resolving complex hardware, software, networking, virtualization, and application issues across multiple platforms. act as a key escalation point for level 1 and level 2 technicians, providing expert guidance and effective resolution strategies. design, implement, and optimize proactive monitoring and automation solutions aimed at improving overall client system reliability and performance. analyze recurring issues to identify root causes and implement long-term solutions to minimize future incidents. client communication & documentation maintain comprehensive, detailed, and accurate documentation of client interactions, technical issues, troubleshooting processes, and final resolutions using industry-standard ticketing systems such as connectwise and autotask. effectively translate complex technical information into clear, understandable explanations for clients, ensuring high levels of customer satisfaction and trust. proactively engage clients to manage expectations, provide regular updates, confirm resolution satisfaction, and maintain strong professional relationships. conduct regular follow-ups to ensure client systems remain optimized and to identify potential future enhancements. system management & infrastructure deployment oversee monitoring and proactive management of sophisticated client infrastructures using remote monitoring &...
We want you on our team️️ join our team of professionals, in a firm with more than 20 years of success! at our firm, we not only build careers, we work for the well-being of our collaborators, offering them valuable opportunities for professional and personal development. we are proud to be a firm committed to social responsibility, actively supporting a foundation that impacts the lives of children with difficulties in their academic and emotional development, join and be part of this great work. we want to tell you that! you join a multidisciplinary work team, in which you will always find support on technical issues such as ifrs, tax, foreign exchange, legal, payroll and labor. additionally, we have a monthly training program on technical topics and personal development, which allows us to keep our professionals up to date. we are a firm that belongs to an international network located in 20th place worldwide, with a presence in 102 countries and 9,000 professionals; in colombia we have a history of more than 20 years and more than 110 employees. we are currently looking for an accounting senior for our work team. what will be your goal? support the planning, supervise, control and direct the operations carried out by accounting assistants and assistants, in order to guarantee their integrity and the quality of the financial information of the assigned companies. what are the benefits and contractual conditions? indefinite term contract. supplementary teleworking (3x2) in the city of bogotá. basic salary of cop $4,100,000 + non-constitutive salary bonus $410,000, hours m...
Roca alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. we provide tailored hiring solutions, ensuring the perfect match for each role. our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. committed to excellence, we build long-lasting partnerships that drive business success. at roca alliances, we help businesses thrive by delivering the right professionals to meet their needs. this time, we are partnering with a global leader in it infrastructure and security management solutions for managed service providers (msps) and internal it teams, powered by ai. the company has experienced strong double-digit growth over the years, serving a diverse range of industries in over 20 countries and managing more than 15 million endpoints globally. we are seeking a detail-oriented and analytical product data analyst to join our product operations team. you will be responsible for analyzing product data, generating insights, and helping to define kpis that guide product management decisions. this role is a critical link between data-driven insights and the product team, ensuring product strategies are backed by robust data. responsibilities: data analysis & insights: analyze product performance, user behavior, and feature adoption metrics to provide actionable insights to the product team. kpis & metrics: work closely with product managers and product operations to define, track, and report on key performance indicators (kpis) across the product portfolio. dashboards & reporting: ...
Requisition id: 218675 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the cca - corebanking and integration international technology cca, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. develop cost effective and efficient applications to meet business objectives by analyzing user requirements, providing technical specifications and design and developing/maintaining programs according to standards. the incumbent must ensure programs and applications developed meet the high availability, integrity and reliability of the on-line transaction processing environment provide production and user acceptance testing support to assigned applications by identifying, evaluating, escalating, resolving problems and supporting other team members responsibilities may also include participation in performance monitoring. provides technical guidance and training to less experienced analysts and programmers understand how the bank’s risk appetite and ...
Requisition id: 217401 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose the etl developer will contribute to the overall success of the global enterprise technology – corporate security globally by designing and implementing end to end etl solutions from data analysis, data modeling to etl. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. build best in class etl solutions, and will be working closely with product owners, developers, scrum masters, project management and stakeholders. analyze highly complex business rules and logic and translating those into technical implementations perform data wrangling to merge disjointed data sources and implement complex data transformation develop etl process using ms sql server bi stack, sql server integration services and ms azure data factory to ingest, transform, cleanse and load data into on-prem sql server 2017, 2019 and/or azure sql db conduct source data analysis and profiling to complete source to target mapping logical and physical data modeling to develop highly optimized data infrastructure for fast querying of large volume of data • assure data quality, security, and compliance requirements are met provide proactive support and maintenance to the existent etl solutions to keep them at its best of quality take ownership of bugs, defects, enhancements or any assignment end to end understand how the bank’s risk appetite and risk culture should be incorporate into in...
Job title sr manager, account management job title: director, account management airlines position type: permanent location: sao – bog optional job family: account management summary of the role: you will manage the account relationship with strategic airline partners in latam region with focus in brazil market. your role will include managing & growing the relationship with our airline partners, supporting existing solutions and services, manage the commercial relationships and revenue generation in cooperation with the pre sales, customer product & solutions and csm teams in order to maintain a high standard of customer satisfaction and profitability. you will contribute in sustaining and growing amadeus market share and revenues to achieve long-term success with our customers. in this role you’ll: manage strategic accounts by: 1) developing a solid and trusting relationship between the strategic airline account(s) and amadeus it and distribution teams 2) resolving strategic accounts(s) issues and complaints 3) managing communications between strategic account(s) and internal amadeus teams 4) maintain a good financial health of the accounts(s) by partnering with finance and assisting to resolve billing and invoicing queries. retain and grow existing market shares and revenues: 1) adopt a consultative selling approach 2) identify specific requirements and expectations for existing clients 3) identify new opportunities and propose solutions to airline partners 4) develop customized strategic account and account development plans (sadp) for each airline partner and update ...
Insurance virtual assistants for insurance agencies. trained by industry experts. elevate your insurance agency with our insurance virtual assistants, trained by industry experts. from comprehensive policy management to seamless claims support, we've got you covered. boost your team's ams productivity and efficiency while reducing costs. looking for assistance with your back-office operations? we're here to help. why join us? work from home – no commuting, just productivity paid training – $4/hr to learn the industry (non-negotiable) stable, long-term roles – monday–friday, 8 - 9 am to 5 - 6 pm (u.s. time zones) growth & raises – guaranteed $1/hr annual increase competitive pay – $4–$5/hr (~$640–$920/month) based on client needs & 4-week training performance ($4/hr rate guaranteed) great benefits – pto, wellness perks, bonuses, and a medical stipend after a year want to learn more about us? check our candidate hub the role the role consists of providing administrative support to insurance businesses of all sizes, helping them streamline operations and handle tasks efficiently. key responsibilities typically include: email and calendar management data entry and organization overall insurance handling customer service support research and reporting document preparation and formatting ideal profile fluent english (c1/c2) + spanish/portuguese 2+ years in customer service or back-office roles tech-savvy – strong ms office & crm skills detail-oriented, reliable, & organized proactive, clear communicators who follow processes, manage time well, and think critically to solve ...
The offer opportunity to make a positive impact opening within a company with a solid track record of success role involving team management opportunities the job our client is looking for a proactive and innovative executive assistant / operations manager to support our ceo and executive team. this role is more than just calendar management; we need a strategic partner who can think creatively, manage staff effectively, and align with the organization’s vision. the ideal candidate will have experience in executive support, particularly in reporting, kpis, and project integration. key responsibilities: 1. executive support: provide comprehensive administrative support, including calendar management, meeting scheduling, and correspondence handling. assist in growth initiatives aimed at expanding the company in 2025, supporting strategic projects to drive market share and revenue. contribute to goal setting and planning sessions that align with the company’s growth objectives. capable of managing a high-volume workload and thriving in a dynamic, fast-paced environment. coordinate travel arrangements, accommodations, and itineraries for executives. prepare and distribute meeting agendas, presentations, and other materials. oversee payroll processes, ensuring timely and accurate payment for all employees. collaborate with the admin team to maintain streamlined administrative operations. 2. organizational management, team collaboration & coordination: maintain and organize important documents and records in both physical and digital formats. enhance organizational systems to i...
Integrated logistics project director bogota, cundinamarca, colombia | frachttransport und kundenservice | vollzeit | sgi2175232 build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the project director holds a senior-level position within the integrated logistics - 4pl organization. this role reports directly to the head of global customer onboarding and involves close collaboration with senior stakeholders across key areas, including customer, kn process & systems, operations, and business management & lsps. your responsibilities managing portfolio of integrated logistics (4pl) projects at a strategic level. lead implementation projects in alignment with global and regional project management methodologies and risk control frameworks. oversee key project activities, including requirements gathering, solution validation, ownership of end-to-end operational design, deployment, and stabilization of implemented solutions. ensure delivery of projects within budget and on schedule, addressing and resolving any deviations related to scope, budget, or timelines. assist in evaluating solutions and budgets for new customer implementation projects, covering initiation, planning and design, validation, deployment, and post-deployment phases. interacting with senior stakeholders on the side of customer and lsps, addressing issues, elaborating on solutions / scenarios. your skills and experiences bachelors university degree in international business o...
Requisition id: 221573 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of scotiabank uy cybersecurity strategy, ensuring specific individual goals, plans, and initiatives are executed/delivered to support the team’s business strategies and objectives. ensures all activities comply with governing regulations, internal policies, and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. implement the methodology, processes, and other security artifacts required in the vulnerability management of infrastructure components. monitor, follow up, and define specific actions to guarantee the security compliance and hardening of the organization's assets. ensure the implementation and maintenance of the cybersecurity tools and guarantee their configuration according to the baselines and internal standards. implement and maintain the data loss prevention program according to global policies and tools. manage and monitor the dlp exceptions process and inventory to mitigate the data leaked risk. establish security controls on identity and access management include the centralized provisioning and periodic certification of user identities, user accounts linked to those identities, manage...
Id de la solicitud: 224991 programa de referido de empleados – probable pago: $0,00 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiagbs purpose contributes to the overall success of the accounts payable operation in canada and other jurisdiction (i.e., us, uk, irl) for finance services unit, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. the account payable analyst is responsible for the day to day operations of the unit, receiving, sorting, logging, scanning, and distributing incoming mail, invoices and expenses. they are responsible for processing standard transactions and verifying approval processes in place. they also support the team with accurate filing and shipment of daily and monthly accounting packages. accountabilities · champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. accounts payable / payment operations (technical): · ensure all invoices/expenses are sorted, dated and distributed in a timely manner and according to establish guidelines. · review incoming invoices/expenses to ensure they meet all requirements for processing. · perform the necessary processing activities required for compliant invoices & expenses within the peoplesoft system. · perform a correct analysis to use the prope...
We are for the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, stanley black & decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. we join forces to bring together the best of the best to create practical, meaningful products and services that make life easier—empowering people to do better, safer, more significant work. we define success as delivering value to our customers, colleagues, and communities. our commitment to quality, safety and sustainability helps us on our path to becoming the type of uniquely human-centered global industrial company that keeps every stakeholder in mind, while helping to make the world better responsibilities: as senior finance analyst, cgo (chief growth officer) finance – dewalt brand, you’ll be part of the dewalt finance team with the responsibility for providing financial leadership and decision support to our category management and product management teams while managing the total global dewalt brand p&l. this opportunity reports directly to the finance director, cgo finance – dewalt power tools. other highlights include: support the execution around the strategy of our dewalt team including category analysis, portfolio analysis, global marketing, new product development, and entry into new markets. define the appropriate focus areas and portfolio families (i.e. geography, customer, brand, market share, margin, etc.) specific to the tools & outdoor industry, driving portfolio growth and margin...
Job description elevate your career: join our client in the dynamic world of hr outsourcing! our client stands as a distinguished human resources (hr) outsourcing company, surpassing industry standards in providing unparalleled expertise and exceptional customer service to both clients and their employees. since its establishment in 1995, our client has been committed to the belief that exceptional client service should be the focal point of all operations. this commitment propels them to consistently train, evolve, innovate, and explore novel approaches to assist employees, clients, and the broader industry in achieving growth and success. our client's vision revolves around enabling companies to direct their time, talent, and energy towards business expansion and enhancing employee well-being. job description we’re seeking a dedicated benefits specialist to help shape the future of the hr outsourcing industry. in this role, you’ll enroll new employees in benefit plans within our client’s hris, provide comprehensive benefits orientations, and ensure accurate deductions are relayed to payroll. you’ll also manage status changes, review claims, and facilitate open enrollment transfers, all while making a meaningful impact. if you’re eager to contribute to a dynamic team and make your mark in the world of hr, we want to hear from you! chart your course in the hr solutions universe employment type: full-time shift: monday to friday; may start from 7:30 am-9am cst to 4:30 pm-6:00 pm (semi-flexible work setup: remote/work from home your mission, should you choose to ...
Roca alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. we provide tailored hiring solutions, ensuring the perfect match for each role. our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. committed to excellence, we build long-lasting partnerships that drive business success. at roca alliances, we help businesses thrive by delivering the right professionals to meet their needs. this time, we are partnering with a global leader in it infrastructure and security management solutions for managed service providers (msps) and internal it teams, powered by ai. the company has experienced strong double-digit growth over the years, serving diverse industries in over 20 countries and managing more than 15 million endpoints globally. we are seeking a detail-oriented and analytical deal desk analyst to join our fast-paced saas company. the ideal candidate will have a keen understanding of saas pricing, sales processes, and financial analysis. as a deal desk analyst, you will play a crucial role in optimizing deal structures, ensuring compliance, and maximizing revenue while maintaining customer satisfaction. key responsibilities deal structuring and pricing 📊 analyze and structure complex deals to align with company objectives and customer needs. 💵 develop and implement pricing strategies tailored to different market segments and customer profiles. 🤝 collaborate with the sales team to provide guidance on pricing, discounts, and contract terms. deal support 📝 support the sales ...
Job description the solutions team is composed of skilled architects, developers, and engineers specializing in the development and maintenance of asset management solutions. the team's primary focus is on centralizing data and creating automated processes to enhance asset performance, reduce operational costs, and increase revenue. additionally, the team manages dedicated systems, including office365, powerplatform, dynamics, and azure. they collaborate closely with external partners, including technology experts and startups, to accelerate development. as a dynamics 365 support engineer, you will be integral to the design, development, customization, and implementation of dynamics 365 solutions. collaborating with cross-functional teams, you’ll translate business needs into technical solutions. this role provides an exciting opportunity to work on complex projects, contribute to the team's success, and advance your career in dynamics 365 development. location: madrid (hybrid model) working hours/schedule: 9:00 – 17:00 additional employee benefits: 13th month bonus salary language requirement: fluent in english (written and spoken) responsibilities: respond to customer support inquiries via the online support system. take ownership of support issues, managing them through to resolution. research issues, implement fixes, and document case resolutions. manage and prioritize support tickets to meet service level agreements. keep customers informed on the progress of their tickets. escalate queries to development & business consultants when needed. implement minor improvements...
We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize any revenue model, across any channel, with complete and accurate revenue visibility end-to-end. this requires a truly disruptive product and innovative team - we’re bringing cpq, billing, revenue lifecycle management, and revenue analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence. why you’ll love this opportunity you have a passion for building relationships and solving customer problems. you will build trusted relationships with key customer contacts to ensure nue solutions continue delivering value. you have the experience to manage multiple customer relationships. you want to make a difference; to join a team that is revolutionizing revenue operations. you enjoy solving business problems, providing best practices and developing solutions to help companies simplify and accelerate their business processes. overview as a technical account manager (tam), you will be a trusted advisor to our customers, ensuring they maximize value from our platform. you will bridge the gap between technical support, product teams and customer success, providing high-touch guidance, proactive support, and strategic recommendations. you will inform nue’s product roadmap by conveying key customer insights to our product and engineering teams. to excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking. you will become an expert in nu...
Company description we are looking for a application support engineer to join our expanding team in latin america region. you will be part of a global support team, providing customers' technical support related to our innovative niq activate product, and work with nielseniq customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users' setups and more. job description the role involves also product configurations and additional set-ups per customers' requests, the ideal candidate will be detailed oriented with great communication skills, be able to work in a fast-paced environment while being organized and own the issues and tasks related to assigned customers provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within slas research, diagnose, troubleshoot and identify solutions to resolve customer technical issues collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc monitoring & validating data automated processes document knowledge and help educate colleagues and teammates on technical cases keep current with product knowledge and latest features and functionality qualifications bachelor's degree in information systems, computer science, industrial engineering or equivalent strong troubleshooting and problem-solving skills while being highly detail oriented strong customer service orientation great written and...
Unlock learning for all here at ellucian, we are motivated by a mission - power education so institutions can empower student success. we are the global market leader in edtech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. we are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future. we embrace the power to lead , the courage to innovate , and the determination to grow . at our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. with a shared vision of transformation , we endeavor to shape a brighter future for higher education. about the opportunity as a service operations specialist at ellucian you will be leading, facilitating, and reinforcing itsm incident management. incident management includes the response and the rapid identification and resolution of business or service impacting incidents as well as performing root cause analysis. the position also requires that you work collaboratively across the global support and cloud business units to identify areas of improvement in policies, procedures, reporting, communication, itsm practices and training. you will be part of the team who implements new tools and/or procedures while continually being focused on the overall business units needs and goals. where you will make an impact own and drive incident management bridge calls and chats with production management, application ...
Requisition id: 224507 employee referral program – potential reward: $0.00 we are committed to investing in our employees and helping you continue your career at scotiagbs purpose responsible for providing a consistent and timely approach for workforce security screening (wss) review and adjudication activities, including but not limited to screening administration, responding to inquiries, and reporting. this role also provides support for program and process escalations, interaction with the screening vendor, and interaction with other key stakeholders as required. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. initiate ongoing screening for active workers as required. collaborates with key stakeholders throughout the workforce security screening process. assesses and interprets the level of complexity of wss files that require adjudication (tier i, ii, and iii), escalates as required. conducts tier i review (identify discrepancies and errors) and adjudication (fte and contingent workers as required). monitor, track and report on wss activities and kpis to identify trends and program improvement opportunities. training new team members on processes and procedures. continuously improve the training experience and update desktop procedures, training guides and job aids as necessary. ensures proper usage of knowledge management and case management tools to effectively respond to, document and monitor wss activities. determines and communicates start dates as requ...
Requisition id: 219487 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose contributes to the overall success of the information technology & solutions (it&s) globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, and supporting applications software that is delivered on time and within budget. makes recommendations towards the development of new code or reuse of existing code. responsibilities may also include participation in component and data architecture design; performance monitoring, product evaluation and buy vs. build recommendations. provides guidance and training to less experienced analysts and programmers. understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and ...
Senior customer success manager (podcasts) join to apply for the senior customer success manager (podcasts) role at growth troops senior customer success manager (podcasts) 2 days ago be among the first 25 applicants join to apply for the senior cust...
On behalf of tipalti, sd solutions is looking for a talented customer success manager to join a rapidly growing fintech company! about the role as a customer success manager, you will be essential in helping our customers succeed with our products an...
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