Order management & billing analyst i remote. colombia. only cvs submitted in english will be considered. the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions ...
5 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. userevidence is seeking a sharp and personable full-time support engineer to join our growing team. this role is ideal for an ambitious rails d...
Company description we are one sutherland — a global team dedicated to creating innovative solutions. we value diversity in thought, experience, and background, and promote an inclusive work environment. sutherland is an equal opportunity employer committed to a positive workplace culture. founded in 1986, we have grown into a leading provider of business process and technology management services, offering analytics-driven solutions that support the entire customer lifecycle. job description the workforce management application consultant applies their expertise in workforce management to collaborate with wfm business consultants, assisting nice wfm customers in realizing value and increasing system adoption. they provide design guidance and application expertise to facilitate transformation and successful roll-outs, ensuring customers optimize their technology use and maximize the wfm solution's potential. building long-term customer relationships and becoming a trusted advisor are key to success. the vrs consulting team manages customer relationships and engagements, focusing on operational excellence, strategic impact, and supporting the growth of the value realization services team. - ensure successful delivery of contact center performance improvements through workforce management recommendations, resulting in high customer satisfaction. - develop and maintain strong relationships with customers to ensure ongoing satisfaction. - provide expert guidance on workforce management best practices to optimize system usage. - facilitate application design workshops, inclu...
About liferay liferay is a uniquely profitable b2b enterprise software company with 1,000+ fiery-eyed employees all across europe, the americas, the middle east, asia, and africa. as a renowned provider of enterprise open source technologies, we have been recognized by gartner for empowering businesses around the world to solve complex digital challenges. liferay’s all-in-one platform unites liferay dxp with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. our customer roster includes global companies such as airbus, us bank, honda, and desjardins. but we don’t just make awesome software, we are also fueled by a greater-than-profit vision. by building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. this commitment extends beyond our product; liferay donates 10% of our profits to charities around the world. oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run! about you and this role you are motivated to build and maintain robust systems and solutions in cloud and on-premises environments. you will contribute to the full cycle of systems development, including design, build, testing, and delivery, working under general supervision. as a multi-skilled engineer with an understanding of networking, system development, and infrastructure design, you'll play a key part in it’s solutions. you e...
Overview bibibop team leader at bibibop, we bring bold korean flavors and fresh, healthy ingredients together to create a unique dining experience that our guests love. since our start in 2013 in columbus, ohio, we’ve grown rapidly across the country while staying true to our mission of promoting well b•ing in every community. we’re now seeking dynamic and motivated leaders to join our team as a team leader! why choose bibibop? being a team leader at bibibop is more than just a job—it’s an opportunity to lead, inspire, and drive success. you’ll work in a vibrant, supportive environment, guiding your team to deliver an exceptional guest experience while developing your leadership skills. this is your chance to take your career to the next level with a company that values your growth and success. what we offer: - leadership development—we invest in your growth as a leader. - semi-annual reviews—opportunities for wage increases and promotions. - free meals—enjoy healthy, delicious meals during your shifts and discounts outside of work. - flexible hours—that fit your schedule. - community engagement—opportunities to give back through community service. - benefits package—401(k) matching, medical, paid time off (after 1 year) and eap. - competitive pay with opportunities for growth, plus the ability to earn tips. what we’re looking for: - leadership qualities—a natural ability to inspire and guide a team. - customer service excellence—a passion for creating memorable guest experiences. - positive attitude—a can-do approach that energizes the team. - adaptability—comfort ...
John crane, a business of smiths group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. we have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. we partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. john crane is part of smiths group. for over 170 years, smiths has been pioneering progress by engineering for a better future. we serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. listed on the london stock exchange, smiths employs approximately 16,000 colleagues in over 50 countries. job description we are seeking a highly skilled engineer ii, reporting to the technical manager. the successful candidate will be responsible for: - providing comprehensive customer support related to the john crane product portfolio - selecting, designing, and installing sealing systems, including mechanical seals and api support plans - designing and implementing filtration systems and couplings - developing and executing standardization projects to improve efficiency and consistency - generating detailed technical reports and documentatio...
Why softwareone? success at softwareone is defined by what you deliver for our customers, the business, and our employees. our team is energized, agile, and passionate about delivering customer happiness and results. leaders empower teams and foster a work environment that promotes employee happiness. we operate with humility and teamwork, even as we lead change globally. headquartered in switzerland, we are a leading provider of software and cloud solutions, supporting approximately 65,000 customers worldwide with a team of 8,700 employees. the role we are excited to offer an opportunity to join us as a technology & infrastructure project manager in help desk operations. scope: full-time | office: medellín | hybrid work model daily responsibilities 1. lead help desk operations projects and ensure contracted services are implemented effectively. 2. stabilize the operations and/or projects assigned. 3. define requirements and propose operational models for efficient process functioning. 4. establish metrics to monitor operations and projects. 5. ensure service processes are met as per agreements. 6. prepare reports for the organization and clients. 7. develop practical plans including task analysis and continuous improvement strategies. 8. present reports and support business unit and client communications. 9. maintain financial health of projects. candidate profile systems engineering or related degree with proven experience in infrastructure project management. required skills and certifications - experience managing technological projects using pmi and itil meth...
Job brief orange you glad that you chose realmone. business process engineer (level 2) job description orange you glad that you chose realmone? realmone was built on the principle that people matter first and foremost. we believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. we do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch security professionals. join us on this journey as we execute this new mission-critical contract providing cybersecurity expertise and risk management! your effort and expertise are crucial to the success and execution of this impactful mission that is critical in ensuring mission success through security engineering, vulnerability testing, penetration testing, risk management and assessment, insider threat analysis, and it policies and procedures by improving, protecting, and defending our nation's security. responsibilities - collaborate with the government to assess current operations and business processes through the examination of organization's mission, strategic goals, and customer needs which begin at the strategic level and progress down through the stakeholder organization. - facilitate business process reengineering (bpr) efforts and engage stakeholder organizations to fully define the processes, business rules, and relationships that drive operations. - assist in defining and documenting a capability delivery roadmap that ...
Join to apply for the sr specialist product supply interface role at adidas join to apply for the sr specialist product supply interface role at adidas get ai-powered advice on this job and more exclusive features. purpose & overall relevance for the organization partner with the market and global teams to secure the best availability for the business within the given cost constraints. responsible for converting demand into supply and providing actionable insights while leading the creation and deployment of innovative planning solutions. responsibilities performance: drive performance improvements by addressing key drivers, communicating success, initiating and coordinating escalations create visibility on market projected availability and inventory performance translate commercial needs related to availability and inventory into supply chain requirements/ solutions manage risk/ opportunities related to availability and inventory process owner: responsible for the documentation and enhancement of a specific process (performance, efficiency) and initiating continuous improvement in collaboration with involved stakeholders project support: implementation of a project/ pilot within area of responsibility monitor bu/ channel/ bm performance and perform root-cause analysis, identification of drivers and trends ensure preparation for business control activities (demand & supply meeting, launch, nos & teamwear s&op meetings) coordinate and execute performance improvements across teams: af escalation, early call-off, other exceptions act as the first point o...
Join our team as a sales development representative (sdr)! are you ready for an exciting new challenge? at core logistics, we’re all about innovation, growth, and making a real impact in the logistics industry. we’re looking for a talented sales development representative (sdr) excited to bring their skills and enthusiasm to our innovative team! description as a sales development representative (sdr), you will spearhead customer account management, cultivate new business opportunities, maintain robust communication channels with clients, and uphold exemplary customer service standards. core is a dynamic and rapidly expanding organization that specializes in delivering freight transportation solutions and logistics support across the united states & canada. grounded in seven core values; safety, courage, achievement, respect, responsibility, integrity, and transparency, core prioritizes the success of its clients and team members. embracing the ethos of "all owns all," "let no team member fail," and "integrity before profit," core fosters a culture of unwavering commitment to excellence. please note: to ensure a thorough review process, we kindly request that all cvs be submitted in english. responsibilities: prospect, secure & on-board new logistics customers, across multiple industries. expand core’s customer base relative to open deck, van, reefer, ltl & ftl transfers. negotiate competitive & profitable customer rates driven by load specifics & market conditions. build, lead & drive a collaborative internal operations team around all new & assigned customers. pr...
Company description publicis sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. we help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. united by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. overview we are seeking a highly motivated manager with expertise in revenue analysis, business analytics, sql, and power bi to provide global executive level reporting on revenue growth trends within the revenue operations (revops) team. this role requires strong analytical, financial, and interpersonal skills to manage revenue data, monitor financial performance, and ensure alignment with organizational goals. the ideal candidate will bring operational excellence to our revenue operations function and collaborate across teams to achieve success. your impact - analyze global revenue data and provide executive-level insights on revenue trends and growth opportunities. - develop, maintain, and enhance power bi dashboards to visualize revenue performance and key financial metrics. - use sql to extract, clean, and analyze large datasets, ensur...
Press tab to move to skip to content link select how often (in days) to receive an alert: thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose of job contributes to the overall success of the ccau technology, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. the incumbent, under general direction, is responsible for the resolution of technical problems for the assigned applications. formulates and defines technical solutions and objectives based on both user needs and a good understanding of applicable business systems and industry requirements for the assigned applications. reporting relationships reports to: software engineer lead – level 8 direct reports: this is an individual contributor role with no direct reports major accountabilities: - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge - participate in the full development life cycle of business solution design and implementation by analysis, and accurately and clearly defining user requirements, assisting in the development of test cases and conducting the tests, ...
Unifycx is growing and we are expanding in barranquilla! we are looking for an extraordinary program manager to join our motivated and ambitious team! what will you do? as a program manager, you will be responsible for developing and managing key client relationships, with a focus on client satisfaction, retention, and growth. the pm has direct responsibility for the program's success, ensuring the team delivers effectively and efficiently all services provided and meets or exceeds the client expectations. the ideal candidate will have prior bpo/sales experience as well as client management experience. act as the primary liaison between the client and unifycx, building and maintaining relationships with key personnel ensure all production goals are obtained respective to the assigned account, leading internal strategy resolution meetings, and providing recommendations as to what is best for the account and how unifycx can best help achieve the required goals proactively provide performance updates to the client and unifycx management ensure the account goals, objectives, deadlines, and standards of the clients are met and communicated effectively within the company provide daily interaction with the client to develop the long-term partnership, driving our mutual success work with internal departments and partners to address and resolve client issues and initiatives assist operations with real time metric management and overall quality of performance assist by managing projects to coordinate implementation of new clients’ initiatives and or objectiv...
Overview first to the cloud, quorum’s production operations suite is designed to grow and scale with the needs of customer’s production allocation business. the product suite is made up of three primary modules: meter readings, tickets, tank gauges, well tests, etc. are captured daily in the field data capture module. customers access production data via persona-driven dashboards hosted in the cloud that roll actionable data up to focus operational decisions. production operation’s fully integrated scada module allows customers to access critical data in real time, anywhere with cloud-based production monitoring and automation. industry-leading allocation engine allows customers to create flow diagrams of daily and monthly production allocations to empower operations and accounting. responsibilities technical & customer support troubleshooting issues over the phone. training in new field and administrative users and consulting best practices. graduating new customers from onboarding to company advocates (partners) who provide additional value through referrals and joint initiatives. follows and contributes to processes and procedures in place to implement new customers. tracking time, maintaining documented relationships, and identified risks in the company crm application. provide feedback to product & development group of customer requests for feature and product development. participate in quality assurance testing for new application releases and data import projects. and other duties as assigned. requirements 4-year degree from accredited university 3+ years of oil and...
As a clinic manager at fresenius medical care, you’ll manage the daily operations of our outpatient centers. moreimportantly, you’ll be the key driver in carrying out our mission: to deliver superior care that improves the quality oflife of every patient, every day, setting the standard by which others in the health care industry are judged. this isaccomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking anddelivering superior patient outcomes and monitoring regulatory and safety requirements. strong management skills arerequired and prior direct patient care experience is needed for occasions when the team needs a helping hand. patient care technicians (pcts) at fresenius medical care support and collaborate with rns to providedialysis treatmentto several patients at a time while maintaining the functionality of the clinic. this involves prepping andtestingequipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. pcts have acombination oftechnical skills and genuine passion needed to develop deep relationships with patients and improve theirquality oflife. qualified candidates have prior customer service, healthcare and direct patient care experience, andwill have theopportunity to learn the discipline of dialysis. fresenius medical care nurses are on the front line of patient care, improving the quality of life of every patient,every day. that means providing dialysis care to 10-12 patients at any given time, and collaborating with ourmulti-disciplinary team to deliver a unique care p...
As a clinic manager at fresenius medical care, you’ll manage the daily operations of our outpatient centers. moreimportantly, you’ll be the key driver in carrying out our mission: to deliver superior care that improves the quality oflife of every patient, every day, setting the standard by which others in the health care industry are judged. this isaccomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking anddelivering superior patient outcomes and monitoring regulatory and safety requirements. strong management skills arerequired and prior direct patient care experience is needed for occasions when the team needs a helping hand. patient care technicians (pcts) at fresenius medical care support and collaborate with rns to providedialysis treatmentto several patients at a time while maintaining the functionality of the clinic. this involves prepping andtestingequipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. pcts have acombination oftechnical skills and genuine passion needed to develop deep relationships with patients and improve theirquality oflife. qualified candidates have prior customer service, healthcare and direct patient care experience, andwill have theopportunity to learn the discipline of dialysis. fresenius medical care nurses are on the front line of patient care, improving the quality of life of every patient,every day. that means providing dialysis care to 10-12 patients at any given time, and collaborating with ourmulti-disciplinary team to deliver a unique care p...
Thank you for considering it concepts dba kentro, where innovation drives opportunity and collaboration leads to success. our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. our transition to kentro in 2025 reflects a rich legacy built upon the foundation of it concepts. rather than leaving itc behind, we confidently embrace a future centered around the core of more. by joining our supportive community, you will find that kentro is dedicated to your personal and professional development. together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. kentro is hiring an experienced customer service engineer (system administrator) to support our va-esom- end point support and operations monitoring contract across the united states. the va is responsible for providing comprehensive onsite and remote support to it customers across all va administrations and special program offices, including direct support of over 340,000 va employees and thousands of contractors who use government-furnished it equipment and infrastructure. the va provides support staff across 100+ conus and oconus locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where va offices or facilities may be located and require onsite services. a customer service engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet u...
Press tab to move to skip to content link select how often (in days) to receive an alert: thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose of job contributes to the overall success of the ccau technology, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. the incumbent, under general direction, is responsible for the resolution of technical problems for the assigned applications. formulates and defines technical solutions and objectives based on both user needs and a good understanding of applicable business systems and industry requirements for the assigned applications. reporting relationships reports to: software engineer lead – level 8 direct reports: this is an individual contributor role with no direct reports major accountabilities: - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge - participate in the full development life cycle of business solution design and implementation by analysis, and accurately and clearly defining user requirements, assisting in the development of test cases and conducting the tests, assisting ...
We are bring it! we are a young, dynamic, and fast-growing professional services company driving digital transformation for our clients around the world. from bringing products to market to boosting productivity through the right technology and processes, the work we do is improving the way people work. to achieve this, we’re building a global, diverse team capable of tackling some of the most complex challenges of our time. we call this unique approach “360 success.” we are recognized as one of the fastest-growing and most successful companies on the inc5000 ranking in the united states, and we’re opening new offices around the world to continue growing, exploring, and diversifying. with more than 10 recognitions from our partners, we continue to strengthen our leadership in the markets where we operate. why you’ll excel in this role - high-impact career: sell cutting-edge, customized erp solutions that transform how businesses operate—and see the results of your efforts in real time. - autonomy & growth: drive your own territory strategy, own big-ticket deals end-to-end, and scale your career as our business—and your network—expands. - collaborative environment: partner with top-tier solutions consultants and operations teams to deliver seamless demos and implementations. location requirement: this position is open exclusively to candidates residing in mexico or colombia. what you’ll do - hunt & harvest leads: - leverage your existing erp contacts, attend key industry events, and forge new alliances to build a robust pipeline. - qualify opportunities swiftly with ...
Company description artificial intelligence, automation, cloud engineering, advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, providing a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical operations, reinvent experiences, and pioneer new solutions, all offered through a seamless “as a service” model. for each company, we provide new keys for their business, their people, and their customers. we tailor proven, rapid formulas to fit their unique dna. we combine human expertise with artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the creative director, global talent brand role offers an exciting opportunity to lead enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and differentiate us in the market. the role involves leading a team of graphic designers and content creators to shape sutherland talent acquisition's voice across multiple candidate engagement channels, including social media, and coordinating with regional talent attraction teams. the focus is on enhancing our p...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. growe welcomes those who are excited to: 1. oversee daily operations, ensuring agent productivity and adherence to schedules; 2. work with agents to provide real-time support and constructive feedback on performance; 3. lead team meetings to share updates and reinforce training objectives; 4. address escalated customer issues and manage emergency ticket handling when required; 5. monitor customer interactions to maintain compliance with quality standards; 6. track performance metrics, such as response and resolution times, to ensure efficiency; 7. collaborate with other teams on projects aimed at improving support operations; 8. manage project timelines, deliverables, and outcomes to support organizational goals; 9. provide regular updates to senior management on support operations and project progress. we need your professional experience: 1. proven experience in a leadership role within the gambling industry or in customer support department; 2. strong leadership and team management skills; 3. proficiency in customer support tools and technology; 4. analytical skills for data-driven strategic planning; 5. knowledge of industry regulations and best practices; 6. advanced level of english (written and spoken). we appreciate if you have those personal features: 1. strong organ...
Join to apply for the head of customer support - usa role at enhance. get ai-powered advice on this job and more exclusive features. at enhance, we empower gym operators and their personal training teams with cutting-edge personal training management software that simplifies operations, boosts client engagement, and drives sustainable business growth. our platform is designed to help fitness professionals thrive — so client success isn’t just a department here, it’s the core of everything we do. what you’ll do 1. lead daily support operations - own the customer support ticket queue—responding to and resolving complex support requests via jira. - define, implement, and optimize support processes to ensure timely, empathetic, and effective communication with clients. - develop and maintain support documentation and sops for scaling support efforts. - build & manage the support function - design and scale the support organizational structure, including hiring and implementing tools and workflows. - lead by example and mentor team members as the support team grows. - collaborate with customer success, product, and engineering teams to ensure a consistent client experience. - champion ai-driven support strategy - identify and lead the implementation of ai tools and automation to increase efficiency, such as ai-powered ticket triage, chatbots, and knowledge base integrations. - act as the internal product owner for support operations, partnering with engineering to deploy technological solutions that improve speed and resolution quality. - evaluate vendors and ai solutio...
Job description how you’ll make an impact we are looking for a sales professional to join our sales team in colombia reporting directly to the vp, sales. as a pivotal member of our team, you will play a crucial role in maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our media, advertising, and data platforms. your efforts will be instrumental in ensuring the continued success and satisfaction of our valued clients what you’ll achieve cultivate and strengthen relationships with assigned accounts, promoting awareness of epsilon's solutions and fostering long-term partnerships. collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how epsilon's offerings can effectively meet their needs. drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements. serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency. lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery. proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships. work closely with our internal customer success and operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients. who you are what you’ll bring with...
About truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference. by applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. our client a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. lending through a patented technology that turns a smartphone into digital collateral and cutting-edge machine learning, data science, and anti-fraud ai allow them to offer the lowest cost and qualify the most customers in the industry. as of 2024, we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term. job summary as a software engineer, you will build the technology to support millions of customers worldwi...
On behalf of tipalti, sd solutions is seeking a talented customer success manager, scaled accounts to join a fintech unicorn! role overview as a customer success manager, scaled accounts, you will ensure our customers achieve their desired outcomes with our products/services. you will manage a segment of over 1,000 customers, focusing on identifying and scaling growth opportunities using tools and technology. your responsibilities include setting benchmarks, conducting business reviews, advocating for product solutions, reviewing usage, gathering feedback, and enhancing the customer experience. responsibilities 1. manage a portfolio of 300+ clients within the scaled segment to promote growth through cross-sells and upsells. 2. scale high-growth accounts to higher-touch engagement models. 3. identify business changes (acquisitions, funding, mergers) for expansion opportunities. 4. analyze data to understand customer usage trends. 5. become an expert in our products/services, stay updated on enhancements, and share best practices. 6. drive brand loyalty, customer satisfaction, and advocacy. 7. collaborate with sales, solutions consultants, support, product, and marketing teams to gather and act on feedback. requirements 1. 2+ years of customer success or account management experience, preferably in fintech. 2. previous sales experience is a plus. 3. experience with erp, accounts payable, churnzero, zendesk, salesforce, jira, analytics, or csm tools is advantageous. 4. strong understanding of the fintech industry and our offerings. 5. excellent communication and interper...
At ergeon, we're transforming the home improvement industry. with over 30,000 happy customers across 40% of u.s. households and an nps of 72, we've proven that quality, transparency, and exceptional customer experience make a real difference. now, we're looking for a customer project manager to help us deliver that same excellence at scale. about the role as a customer project manager, you'll take full ownership of customer projects from start to finish—including escalated and complex cases. you'll be the key link between customers, installers, and internal teams, ensuring everything runs smoothly. this is a high-impact role with real responsibility: you'll help improve our processes, coach junior teammates, and play a critical part in shaping the customer journey. what you'll do - independently manage multiple customer projects, including handling escalated and complex cases. - own escalations to resolution, collaborating cross-functionally (engineering, product, sales, support) when needed. - collaborate in daily huddles and weekly planning sessions to align on deadlines, etas, and surge capacity. - perform weekend check-ins when needed and handle urgent follow-ups promptly, including availability for one scheduled saturday per quarter. - identify recurring pain-points and propose process improvements, documenting changes and tracking impact. - gather post-project feedback loops and surface customer insights to leadership. what we're looking for - able to manage complex, fast-paced work with attention to detail—tracking shifting pieces, staying organized, and catchi...
1 day ago be among the first 25 applicants sauce is a premier restaurant technology platform that helps businesses grow with our commission-free delivery & pickup structure and proprietary delivery optimization technology. we are serving a 105 billion dollar us local restaurant business. headquartered in nyc and tel-aviv, sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. the sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. we’re looking for a lifecycle marketing manager to turn customer data into personalized, high-performing campaigns that drive reorders, retention, and long-term customer value—starting with email and expanding into sms and push as needed. this person will support sauce’s fast-growing marketplace and direct teams by scaling lifecycle efforts across segmentation, dynamic audience creation, triggered flows, experimentation, and performance analysis. you’ll own the full esp and crm suite including twilio & their sendgrid product and be instrumental in building a scalable growth engine based on the proven success of our marketplace campaigns. what you'll do: audience segmentation & targeting translate behavioral, transactional, and market-level data into usable audience lists partner with data teams or use tools like databricks/segment/sendgrid automations...
On behalf of tipalti, sd solutions is looking for a talented technical support engineer to step onto a fintech unicorn rocketship! as a technical support engineer, you'll take ownership of technical escalations and serve as the central point of conta...
Are you ready for new challenges and new opportunities? join our team! current job opportunities are posted here as they become available. now hiring: sales center manager location: must be based in the philadelphia or baltimore metro area travel: re...
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