Semi-bilingual customer service representative in bogotá • city: bogotá • contract type: permanent • work modality: on-site • 44 working hours • salary: cop $1,720,000 • english level: b1 join the foundever team in bogotá! at foundever, we are proud to be global leaders in the customer experience (cx) industry. with a workforce of 170,000 employees worldwide, we deliver exceptional experiences to over 750 of the planet’s largest and most innovative brands. our mission is to provide world-class cx solutions, combining technology and expert knowledge to ensure seamless interactions at the moments that matter most. if you're looking for a rewarding career in bogotá, foundever is seeking bilingual professionals with diverse profiles to join our team. with over 6,000 employees in colombia, you’ll find a vibrant, inclusive work environment that values your unique perspective and contributions. our core values: • creativity: keep it simple, lead change. • commitment: aim for excellence, make a positive impact. • connection: share experiences, grow in community. job description review invoices, monthly charges, explain billing and service changes, annual price adjustments, process payments and payment agreements. calls related to retention or collections must be transferred when applicable. provide troubleshooting support when services are failing or help is needed. customer service line. what will you do? as a bilingual customer service representative, you will play a key role in delivering exceptional service to our customers. your responsibilities will include: • handl...
Semi-bilingual customer service representative in bogotá • city: bogotá • contract type: permanent • work modality: on-site • 44 working hours • salary: cop $1,812,000 • english level: b1 join the foundever team in bogotá! at foundever, we are proud to be global leaders in the customer experience (cx) industry. with a workforce of 170,000 employees worldwide, we deliver exceptional experiences to over 750 of the planet’s largest and most innovative brands. our mission is to provide world-class cx solutions, combining technology and expert knowledge to ensure seamless interactions at the moments that matter most. if you're looking for a rewarding career in bogotá, foundever is seeking bilingual professionals with diverse profiles to join our team. with over 6,000 employees in colombia, you’ll find a vibrant, inclusive work environment that values your unique perspective and contributions. our core values: • creativity: keep it simple, lead change. • commitment: aim for excellence, make a positive impact. • connection: share experiences, grow in community. job description review invoices, monthly charges, explain billing and service changes, annual price adjustments, process payments and payment agreements. calls related to retention or collections must be transferred when applicable. provide troubleshooting support when services are failing or help is needed. customer service line. what will you do? as a bilingual customer service representative, you will play a key role in delivering exceptional service to our customers. your responsibilities will include: • handling incomi...
Back-end software developer back-end software developer req id#: 400977 remote, barranquilla, co job description: we are seeking a back-end software developer to join our software r&d architecture team, focusing on designing, developing, and optimizing shared microservices while enhancing our software factory in a dynamic aws environment. the role involves building secure and scalable shared microservices designed for use across multiple products while improving the common technical base, ci/cd pipelines, and identity management integrations. supporting product development teams is also key, ensuring efficient adoption and extension of shared services and best practices. this is a remote role, the candidate must be located in colombia. job responsibilities microservices development design, develop, and maintain high-quality, scalable microservices using java and spring boot, adhering to best practices and architectural guidelines follow an api-first approach, ensuring all services are well-documented and adhere to openapi specifications implement and maintain shared libraries and components to streamline microservice development develop secure authentication and authorization mechanisms using keycloak (oauth2, oidc, saml) to ensure robust identity management across services write clean, testable, and well-documented code participate in code reviews and contribute to improving code quality provide technical support and guidance to product development teams on integrating shared microservices and identity management solutions software factory contribute to the e...
Êtes-vous une personne motivée et empathique qui aime aider les autres ? vous épanouissez-vous dans un environnement dynamique et possédez-vous d'excellentes compétences en communication ? si c'est le cas, nous avons une opportunité passionnante pour vous de rejoindre notre équipe en tant que représentant du service clientèle ! description du poste : en tant que représentant du service clientèle, vous serez le contact de première ligne pour nos précieux clients, fournissant un service exceptionnel et résolvant leurs demandes ou problèmes. vos responsabilités incluront : répondre aux demandes des clients par téléphone de manière rapide et professionnelle. aider les clients avec des informations sur les produits, le suivi des commandes et le dépannage. gérer les plaintes des clients et trouver des solutions appropriées pour assurer leur satisfaction. escalader les problèmes complexes aux départements concernés lorsque nécessaire. maintenir des dossiers précis des interactions et transactions avec les clients. collaborer avec les autres membres de l'équipe pour améliorer continuellement les processus de service à la clientèle. exigences : excellentes compétences en communication verbale et écrite en français. solides compétences en résolution de problèmes et capacité à penser rapidement. attitude empathique et patiente envers les clients. une expérience préalable en service clientèle est un plus mais n'est pas obligatoire. diplôme d'études secondaires ou équivalent. avantages : salaire compétitif et primes basées sur la performance. formation complète et soutien continu. oppor...
Bilingual collections representative in bogota city: bogota contract type: permanent mode: on-site working hours: 44 hours per week salary: $3,080,000 english level: b2 join the foundever team in (city)! at foundever, we take pride in being global leaders in the customer experience (cx) industry. with a workforce of 170,000 employees worldwide, we deliver exceptional experiences to over 750 of the world's largest and most innovative brands. our mission is to provide world-class cx solutions, combining technology and expert knowledge to ensure seamless interactions at the moments that matter most. if you are looking for a rewarding career in (city), foundever is seeking bilingual professionals with diverse profiles to join our team. with over 6,000 employees in colombia, you will find a vibrant, inclusive work environment that values your unique perspective and contributions. our core values: creativity: keep it simple, lead the change. commitment: aim for the best, make a positive impact. connection: share experiences, grow in community. what will you do? as a bilingual customer service representative (spanish and english), you will play a crucial role in providing exceptional service to our customers. your responsibilities will include: calling customers with early payment delays (between 3 to 59 days approximately). successfully completing and meeting training and quality requirements (learning measures, coaching tools, call simulations, etc.). managing inbound and outbound phone calls with harley-davidson customers. who are we looking for? we invite individuals from dive...
Representante bilingüe de servicio al cliente en bogota ciudad: bogota tipo de contrato: a término indefinido modalidad: presencial (44) horas laborales (2) dias off salario: $2,821,000 inglés b2 ¡Únete al equipo de foundever en (ciudad)! en foundever, estamos orgullosos de ser líderes globales en la industria de la experiencia del cliente (cx). con una fuerza laboral de 170,000 colaboradores en todo el mundo, ofrecemos experiencias excepcionales a más de 750 de las marcas más grandes e innovadoras del planeta. nuestra misión es proporcionar soluciones cx de clase mundial, combinando tecnología y conocimiento experto para asegurar interacciones fluidas en los momentos que más importan. si estás buscando una carrera gratificante en (ciudad), foundever está en la búsqueda de profesionales bilingües con diversos perfiles para unirse a nuestro equipo. con más de 6,000 colaboradores en colombia, encontrarás un entorno laboral vibrante, inclusivo y que valora tu perspectiva y aportes únicos. nuestros valores fundamentales: creatividad: hazlo simple, lidera el cambio. compromiso: apunta a lo mejor, genera un impacto positivo. conexión: comparte experiencias, crece en comunidad. descripción ¿qué harás? como representante bilingüe de servicio al cliente bilingüe en ingles tendrás un rol crucial al brindar un servicio excepcional a nuestros clientes. tus responsabilidades incluirán: atender llamadas entrantes en nuestras líneas de atención. proporcionar asistencia profesional y eficiente. completar la capacitación requerida y cumplir con los estándares de calidad. ¿a quién bus...
¡esta es tu oportunidad practicante! nos encontramos en búsqueda de practicantes apasionados y motivados para unirse a nuestro equipo de reclutamiento en foundever. esta es una excelente oportunidad para adquirir experiencia práctica y desarrollar habilidades laborales. las funciones a realizar serían las siguientes: hacer el primer contacto vía telefonica con los candidatos que aplicaron a nuestras vacantes. realizarles la debida entrevista, evaluando perfil, nivel del idioma correspondiente, disponibilidad de horarios. si el candidato aprueba esta primera entrevista, se encargan de agendar la prueba correspondiente a la campaña para la cual se pre-perfiló al candidato. agendar la segunda entrevista con el reclutador disponible. según el requerimiento y la necesidad, tambien harán un proceso de búsqueda de leads en frío en los diferentes portales de empleo. atender a los candidatos que van a presentarse a cualquiera de los 3 sites (bog-baq-cali), ingresarlo a base e inciar el proceso como se haría de manera telefonica. ¿qué ofrecemos? 100% smlv+eps+arl 45 horas de trabajo semanales (horario 8am-6pm) condiciones para impulsar tu carrera profesional en un segundo idioma redes profesionales significativas supervisión de reclutadores expertos...
Êtes-vous une personne motivée et empathique qui aime aider les autres ? vous épanouissez-vous dans un environnement dynamique et possédez-vous d'excellentes compétences en communication ? si c'est le cas, nous avons une opportunité passionnante pour vous de rejoindre notre équipe en tant que représentant du service clientèle ! description du poste : en tant que représentant du service clientèle, vous serez le contact de première ligne pour nos précieux clients, fournissant un service exceptionnel et résolvant leurs demandes ou problèmes. vos responsabilités incluront : répondre aux demandes des clients par téléphone de manière rapide et professionnelle. aider les clients avec des informations sur les produits, le suivi des commandes et le dépannage. gérer les plaintes des clients et trouver des solutions appropriées pour assurer leur satisfaction. escalader les problèmes complexes aux départements concernés lorsque nécessaire. maintenir des dossiers précis des interactions et transactions avec les clients. collaborer avec les autres membres de l'équipe pour améliorer continuellement les processus de service à la clientèle. exigences : excellentes compétences en communication verbale et écrite en anglais. solides compétences en résolution de problèmes et capacité à penser rapidement. attitude empathique et patiente envers les clients. une expérience préalable en service clientèle est un plus mais n'est pas obligatoire. diplôme d'études secondaires ou équivalent. avantages : salaire compétitif et primes basées sur la performance. formation complète et soutien continu. opport...
Join to apply for the devops engineer (colombia) role at foundever . get ai-powered advice on this job and more exclusive features. we are seeking a devops engineer to join our team, playing a key role in designing, deploying, and maintaining our cloud infrastructure and ci/cd pipelines, ensuring scalability, security, high availability, and performance. the position can be hybrid or fully remote in colombia. responsibilities design, develop, and automate processes to deliver client infrastructure on our cloud platform (mainly aws). manage platforms through automation, tooling, tuning, and new solutions. follow up on incidents to provide enhancements and corrective measures to maintain and improve service levels. support and collaborate with the ai and product teams. create and update documentation related to these activities. technologies linux systems (debian) – aws cloud services (lambda, ecs, ec2, eks, s3) – kubernetes – web services – terraform – ansible – docker – git. minimum requirements at least 5 years of experience working in a production or system management team for critical services and applications. strong knowledge of aws, kubernetes, terraform, docker, and git. networking knowledge: tcp/ip, web services, tiered application services. scripting experience in shell, python, etc. experience working in a normalized environment and familiarity with agile devops processes. interview process meet our hr team (30 min) to ensure alignment with your professional goals and expectations. meet our devops managers (45 min) to assess skills and problem-solving mindset. liv...
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