Unifycx is growing and we are expanding in barranquilla! we are looking for an extraordinary program manager to join our motivated and ambitious team! what will you do? as a program manager, you will be responsible for developing and managing key client relationships, with a focus on client satisfaction, retention, and growth. the pm has direct responsibility for the program's success, ensuring the team delivers effectively and efficiently all services provided and meets or exceeds the client expectations. the ideal candidate will have prior bpo/sales experience as well as client management experience. act as the primary liaison between the client and unifycx, building and maintaining relationships with key personnel ensure all production goals are obtained respective to the assigned account, leading internal strategy resolution meetings, and providing recommendations as to what is best for the account and how unifycx can best help achieve the required goals proactively provide performance updates to the client and unifycx management ensure the account goals, objectives, deadlines, and standards of the clients are met and communicated effectively within the company provide daily interaction with the client to develop the long-term partnership, driving our mutual success work with internal departments and partners to address and resolve client issues and initiatives assist operations with real time metric management and overall quality of performance assist by managing projects to coordinate implementation of new clients’ initiatives and or objectiv...
Unifycx is growing and we are looking for an operations manager to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an operations manager you will be responsible for overseeing and managing day-to-day operations to ensure efficient and effective delivery of services. this role involves leading teams, optimizing processes, and implementing strategies to meet performance targets and enhance client satisfaction. the operations manager will work closely with senior management and clients to drive operational excellence and achieve business objectives. key responsibilities operational oversight: manage and supervise daily operations to ensure adherence to company policies, client requirements, and service level agreements (slas). oversee multiple teams, including team leads and agents, ensuring optimal performance and productivity. performance management: monitor key performance indicators (kpis) and operational metrics to assess and improve performance. conduct regular performance reviews and provide feedback to team members. implement action plans to address performance issues and achieve performance targets. client relationship management: serve as the primary point of contact for clients, ensuring their needs are met and addressing any concerns or issues. develop and maintain strong relationships with clients, understanding their business requirements and expectations. prepare and present operational reports and performance updates to clients and se...
Unifycx está creciendo y nos encontramos buscando interaction review specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! what will you do? this position is based in a back-office environment, with no direct interaction with customers. instead, the focus is on continuous improvement of internal processes, contributing strategically to operational excellence through a collaborative and analytical approach. who are you? you have a high school diploma. you have 2+ years of customer service experience. tier 2, floor support, and backoffice experience is desirable you are fluent in english (b2+), both written and verbal. you are fluent in virtual communications. (emails, instant messaging and calls) who we are: unifycx is a transformative ai platform that empowers and enables teams to deliver efficient, exceptional customer experiences. we engineer superhuman cx through a powerful blend of strategy, omnichannel support, analytics, and ai-driven tools like recruitment ai, agent study buddy, voice of the customer (voc), and automatic qa. our engagement model prioritizes measurable results, like ces and retention, over outdated slas. with a focus on automation, talent enablement, strategic partnerships, and strict data protection, unifycx delivers scalable, personalized, and compliant solutions that create real business impact....
Unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en francés. ¿quién eres tú? tienes un diploma de escuela secundaria. tienes más de 1 año de experiencia en servicio al cliente. hablas francés con fluidez (requisito indispensable). tienes conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales con énfasis en el servicio al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una plataforma de ia transformadora que empodera y capacita a los equipos para ofrecer experiencias al cliente eficientes y excepcionales. diseñamos una atención al cliente “sobrehumana” mediante una poderosa combinación de estrategia, soporte omnicanal, analítica y herramientas impulsadas por ia como reclutamiento con ia, asist...
: design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific) lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus) ensure code adheres to owasp top 10 security best practices work with ui/ux designers to implement accessible features using aria standards and ensure html5 compliance optimize for performance and accessibility who are you? 5+ years of experience as a javascript developer with a proven track record of building complex web applications in-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming and object-oriented principles expert angular developer with deep knowledge of the angular framework strong understanding of javascript (es6+) and typescript. in-depth knowledge of angular concepts, patterns, and best practices, including ngrx. familiarity with react or vue.js is a plus deep knowledge of web components and their development expert-level understanding of grid and flexbox, with strong grasp of css technology (like specificity, cascading order, selectors) understanding and familiarity with the web accessibility standards and their levels (a, aa, and aaa) strong commitment to writing clean, maintainable, and well-documented code ability to work effectively in a team environment and collaborate with designers, developers, and other stakeholders. additional qualities preferred but not required: strong und...
¡unifycx está creciendo! nos encontramos en la búsqueda de agentes de revisión de interacciones para unirse a nuestro motivado y ambicioso equipo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se desarrolla en un entorno 100 % back-office, sin contacto directo con los clientes. el enfoque está en la mejora continua de los procesos internos, contribuyendo estratégicamente a la excelencia operativa a través de un enfoque colaborativo y analítico. ¿quién eres tú? tienes un título de secundaria. cuentas con más de 2 años de experiencia en servicio al cliente. se valorará experiencia en soporte de segundo nivel (tier 2), apoyo en piso (floor support) y actividades de backoffice. eres fluido en portugués (b2) - (indispensable) te comunicas de manera efectiva a través de medios virtuales, incluyendo correos electrónicos, mensajería instantánea y llamadas. ¿quiénes somos? unifycx es una plataforma de inteligencia artificial transformadora que empodera y permite a los equipos ofrecer experiencias al cliente eficientes y excepcionales. diseñamos experiencias al cliente "sobrehumanas" mediante una poderosa combinación de estrategia, soporte omnicanal, analítica y herramientas impulsadas por ia como gotalent.ai, voz del cliente y control de calidad automático. nuestro modelo basado en resultados prioriza los logros medibles para más de 200 programas de clientes que atendemos actualmente. con un enfoque en la automatización, el desarrollo del talento, alianzas estratégicas y una ética de datos estricta, unifycx ofrece so...
Unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en bogotá, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en francés. ¿quién eres tú? tienes un diploma de escuela secundaria. tienes más de 1 año de experiencia en servicio al cliente. hablas francés con fluidez (requisito indispensable). tienes conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales con énfasis en el servicio al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una plataforma de inteligencia artificial transformadora que empodera y permite a los equipos ofrecer experiencias al cliente eficientes y excepcionales. diseñamos experiencias al cliente "sobrehumanas" mediante una poderosa combinación de estrategia, soporte omnicanal, analítica y herramientas impulsadas por ia como gotalen...
Unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en francés. ¿quién eres tú? tienes un diploma de escuela secundaria. tienes más de 1 año de experiencia en servicio al cliente. hablas francés con fluidez (requisito indispensable). tienes conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales con énfasis en el servicio al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una plataforma de inteligencia artificial transformadora que empodera y permite a los equipos ofrecer experiencias al cliente eficientes y excepcionales. diseñamos experiencias al cliente "sobrehumanas" mediante una poderosa combinación de estrategia, soporte omnicanal, analítica y herramientas impulsadas por ia como got...
¡unifycx está creciendo! nos encontramos en la búsqueda de agentes de revisión de interacciones para unirse a nuestro motivado y ambicioso equipo en bogotá, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se desarrolla en un entorno 100 % back-office, sin contacto directo con los clientes. el enfoque está en la mejora continua de los procesos internos, contribuyendo estratégicamente a la excelencia operativa a través de un enfoque colaborativo y analítico. ¿quién eres tú? tienes un título de secundaria. cuentas con más de 2 años de experiencia en servicio al cliente. se valorará experiencia en soporte de segundo nivel (tier 2), apoyo en piso (floor support) y actividades de backoffice. eres fluido en portugués (b2) - (indispensable) te comunicas de manera efectiva a través de medios virtuales, incluyendo correos electrónicos, mensajería instantánea y llamadas. ¿quiénes somos? unifycx es una plataforma de inteligencia artificial transformadora que empodera y permite a los equipos ofrecer experiencias al cliente eficientes y excepcionales. diseñamos experiencias al cliente "sobrehumanas" mediante una poderosa combinación de estrategia, soporte omnicanal, analítica y herramientas impulsadas por ia como gotalent.ai, voz del cliente y control de calidad automático. nuestro modelo basado en resultados prioriza los logros medibles para más de 200 programas de clientes que atendemos actualmente. con un enfoque en la automatización, el desarrollo del talento, alianzas estratégicas y una ética de datos estricta, unifycx ofrece soluciones ...
Unifycx is growing and we are looking for a call center team lead to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the call center team lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and operational efficiency. this role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. the team lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels. key responsibilities: team management: supervise and support a team of call center representatives. conduct regular team meetings and one-on-one coaching sessions. monitor and evaluate team performance, providing constructive feedback and guidance. manage scheduling and ensure adequate coverage to meet service level targets. performance monitoring: track key performance indicators (kpis) such as call volume, average handle time, and customer satisfaction scores. analyze performance data and prepare reports for management review. implement and oversee performance improvement plans as needed. customer service excellence: handle escalated customer issues and resolve complex inquiries. ensure adherence to company policies and procedures for handling customer interactions. foster a customer-centric culture within the team. training and development: onboard and train new team members, ensuring they understand job responsibilities and perf...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualifications ...
Senior manager of quality & training about the role we are seeking a dynamic and experienced senior manager of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role requiring a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qu...
Unifycx está creciendo y nos encontramos buscando interaction review specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se basa en un entorno de back-office, sin interacción directa con clientes. en cambio, el enfoque está en la mejora continua de procesos internos, contribuyendo estratégicamente a la excelencia operativa mediante un enfoque colaborativo y analítico. ¿quién eres? tienes un diploma de secundaria. posees más de 2 años de experiencia en atención al cliente. se valorará experiencia en soporte de nivel 2, soporte en piso y back-office. hablas inglés con fluidez (nivel b2+), tanto escrito como verbal. dominas las comunicaciones virtuales (emails, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una empresa emergente de externalización de procesos de negocio (bpo) con presencia en ee. uu., colombia, república dominicana, india, honduras y filipinas. ofrecemos centros de contacto personalizados, procesamiento de negocios y soluciones de externalización tecnológica a clientes en todo el mundo. en casi dos décadas, unifycx ha crecido de un pequeño equipo a una organización global con empleados en todo el mundo dedicados a apoyar a nuestra clientela internacional. en unifycx, utilizamos tecnologías avanzadas de ia para elevar la experiencia del cliente (cx) y mejorar la eficiencia operativa para nuestros clientes. nuestro compromiso con la innovación nos posiciona como un socio confiable, permitiendo a l...
Unifycx está creciendo y nos encontramos buscando interaction review specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! what will you do? this position is based in a back-office environment, with no direct interaction with customers. instead, the focus is on continuous improvement of internal processes, contributing strategically to operational excellence through a collaborative and analytical approach. who are you? you have a high school diploma. you have 2+ years of customer service experience. tier 2, floor support, and back-office experience are desirable. you are fluent in english (b2+) both written and verbal. you are fluent in virtual communications (emails, instant messaging, and calls). who we are unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. in nearly two decades, unifycx has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. at unifycx, we leverage advanced ai technologies to elevate the customer experience (cx) and drive operational efficiency for our clients. our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market w...
Glowtouch, a unifycx company, is growing and looking for angular javascript developers to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an angular javascript developer, you will be responsible for leading the design and development of complex web applications, ensuring they are secure, scalable, and performant. responsibilities: design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific) lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus) ensure code adheres to owasp top 10 security best practices work with ui/ux designers to implement accessible features using aria standards and ensure html5 compliance optimize for performance and accessibility who are you? 5+ years of experience as a javascript developer with a proven track record of building complex web applications in-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming, and object-oriented principles expert angular developer with deep knowledge of the angular framework strong understanding of javascript (es6+) and typescript in-depth knowledge of angular concepts, patterns, and best practices, including ngrx familiarity with react or vue.js is a plus deep knowledge of web components and their development expert-level understanding of grid and flexbox, with str...
¡unifycx está creciendo! nos encontramos en la búsqueda de agentes de revisión de interacciones para unirse a nuestro motivado y ambicioso equipo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se desarrolla en un entorno 100 % back-office, sin contacto directo con los clientes. el enfoque está en la mejora continua de los procesos internos, contribuyendo estratégicamente a la excelencia operativa a través de un enfoque colaborativo y analítico. ¿quién eres tú? tienes un título de secundaria. cuentas con más de 2 años de experiencia en servicio al cliente. se valorará experiencia en soporte de segundo nivel (tier 2), apoyo en piso (floor support) y actividades de backoffice. eres fluido en portugués (b2) - (indispensable) te comunicas de manera efectiva a través de medios virtuales, incluyendo correos electrónicos, mensajería instantánea y llamadas. ¿quiénes somos? unifycx es una empresa emergente de tercerización de procesos empresariales (bpo) con fuerte presencia en estados unidos, colombia, república dominicana, india, honduras y filipinas. brindamos soluciones personalizadas en centros de contacto, procesamiento de negocios y tercerización tecnológica a clientes de todo el mundo. en casi dos décadas, hemos crecido de ser un pequeño equipo a convertirnos en una organización global, con colaboradores comprometidos a brindar soporte de calidad a nuestra clientela internacional. en unifycx, aprovechamos tecnologías avanzadas de inteligencia artificial para mejorar la experiencia del cliente (cx) y optimizar ...
Unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en francés. ¿quién eres tú? tienes un diploma de escuela secundaria. tienes más de 1 año de experiencia en servicio al cliente. hablas francés con fluidez (requisito indispensable). tienes conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales con énfasis en el servicio al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una empresa de procesos empresariales (bpo) con una fuerte presencia en estados unidos, colombia, república dominicana, india, honduras y filipinas. brindamos soluciones personalizadas de centros de contacto, procesamiento empresarial y subcontratación tecnológica a clientes en todo el mundo. en casi dos décadas, unify...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing peopleour employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. were looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 - 350) the chance to join a growing global company that values people and performance unifycx is a certified woman-owned business and an eoe employer that welcomes diversity. come grow with us! requerimientos educación mínima: bachillerato / educación media 1 año de experiencia i...
Unifycx is growing and we are looking for an experienced business development specialist to join our motivated and ambitious team. what will you do? as the business development specialist (bds), you will be a brand ambassador of unifycx to reach out to new, potential prospects, helping them to see how unifycx can be a great solution to their problems. in this position, you will: reach out to prospective customers and set up calls for the sales team. contact the decision makers by means of outbound phone, email, linkedin, video tools or other emerging channels provided by the company. have well-defined targets for activity and for success. have a lot of tenacity and persistence to achieve high level results. bring ideas and excitement to work with you every day. our bds are tasked with researching prospective customers, reaching out to them, and identifying sales opportunities. you will have conversations with potential customers, identify how unifycx could help them delight their customers, and help them begin to understand the unifycx value proposition. when successful, you’ll set up a call for them to talk to one of our sales executives. you are empowered to be creative on relative personalization for the prospects, deliver consistent messaging, and are encouraged to be tenacious and persistent to accomplish results. people who succeed in this role possess a strong appetite for success, the drive of being a self-starter, and desire to celebrate wins. we will help you learn about all the things we do here at unifycx and why so many people choose us to be our partner....
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!pay: 2.9 mil cop monthly what will you do? • responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. • obtain specific information from a traffic citation and input it into the computer system. • obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members. • relay laws and procedures members must follow for a traffic citation to be handled accordingly. • instruct members of any paperwork needed to work the case and input these instructions into the computer system. • complete various forms of paperwork including membership changes and request for driving records. • precisely note member files in the computer system. • perform other duties as assigned by team lead as needed. • maintain proper records of attendance in the system and adhere to schedule shift. who are you? • you have a high school diploma. • 2+ years customer service experience • you are fluent in english (b2+) • you can operate a computer and are capable to type at least 35 words per minute • you have exceptional communication and interpersonal skills with an emphasis on customer service. • you are fluent in virtual communications....
Unifycx is looking for extraordinary people hr generalist to join our motivated and ambitious team in barranquilla, colombia. what will you do? as a people hr generalist, you will provide essential administrative support to the hr team, ensuring smooth day-to-day operations. you will manage employee records, assist with onboarding and offboarding, coordinate hr documentation, and support payroll and benefits administration. additionally, you will help maintain compliance with company policies and labor regulations while serving as a point of contact for employee inquiries. your role will be key in fostering an organized and efficient hr function. responsibilities: · ensure that all hiring documentation is accurate, complete, and properly filed. · plan and coordinate well-being activities, including the necessary logistics. · track and manage well-being and benefits expenses, ensuring budget compliance. · support the hrbp in disciplinary processes, hearings, and other labor-related cases. · participate in hr projects and develop initiatives according to business needs. · ensure proper management of hr service providers, maintaining quality and efficiency. · monitor compliance with labor laws and internal hr policies. · assist in employee engagement initiatives and internal communication strategies. · maintain and update hr databases and records for audits and internal controls. · prepare hr reports and analyze data to support decision-making. · handle administrative tasks related to payroll, benefits, and employee inquiries. · conduct employee satisfaction surveys and propo...
Unifycx is growing! we are looking for an experienced call center trainer to join our motivated and ambitious team in barranquilla. come be one of the pioneers at our newest location! what will you do? the overall purpose of the contact center trainer is to facilitate on premise and new hire and continuous education training, develop and organize content and curriculum, and educate trainees to successfully graduate prepared and on schedule. ultimately, you will make sure our customer service representatives build the skills necessary to deliver excellent levels of individual performance and customer satisfaction. we believe that our employees are the most important asset of our company and our commitment to world class training is a key to our success. ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. in this position, you will: prepare and provide on premise and/or virtual training for new hires. ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions provide ongoing training of new and updated information, products, and processes create a positive and engaging virtual learning environment develop team skills in areas of customer service and communication ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives assemble and distribute course materials and teaching aids track completion of training and all testing results by employee provide feedba...
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