As an analytics engineer, you will bridge the gap between data analysis and data engineering. you will be responsible for transforming raw data into clean, reliable data sets, building robust data models, and enabling data analysts and other stakehol...
Unifycx is growing! we are looking for extraordinary contact center operations managers to join our motivated and ambitious team in barranquilla. what will you do? as an operations manager, you will oversee and direct the operations for one of our mo...
Join to apply for the data devops engineer role at unifycx be among the first 25 applicants job summary as a devops engineer specializing in data, you will be responsible for implementing and managing our cloud-based data infrastructure using aws and snowflake. you will collaborate with data engineers, data scientists, and other stakeholders to design, deploy, and maintain a robust data ecosystem that supports our analytics and business intelligence initiatives. your expertise in modern data tech stacks, mlops methodologies, automation, and information security will be crucial in enhancing our data pipelines and ensuring data integrity and availability. qualifications bachelor’s degree in computer science, engineering, or 3+ years of experience as a devops engineer or in a similar engineering role. strong expertise in aws services (e.g., ec2, s3, lambda, rds) and cloud infrastructure best practices. proficient in snowflake, including data modeling, performance tuning, and query optimization. experience with modern data technologies and tools (e.g., apache airflow, dbt, etl processes). familiarity with mlops frameworks and methodologies, such as mlflow, kubeflow, or sagemaker. knowledge of containerization and orchestration tools (e.g., docker, kubernetes). proficiency in scripting languages, including python, ruby, php, and perl, and automation frameworks. proficiency with git and github workflows. working knowledge of databases and sql. strong understanding of ci/cd tools and practices (e.g., jenkins, gitlab ci). knowledge of information security principles, including dat...
Join to apply for the php laravel developer role at unifycx responsibilities orchestrate the planning & implementation of modern back-end systems. build robust, modern web applications using both server-side and client-side code. consume and develop internal apis, implement business logic, and work with the team to design the best ways to bring sectigo visions to life. create tests, design, documentation, performance analysis, and support teams within the business, besides day-to-day development work. develop high-quality, reusable, and scalable code using modern php, javascript, css, html. develop user-facing features and interfaces using tailwind css and javascript frameworks. ensure the technical feasibility of maintainable and scalable code and provide solutions for implementation. optimize applications for maximum speed and scalability. collaborate with designers, product managers, and front-end developers to deliver compelling user-facing products. mentor and coach developers of all levels, reviewing their code and providing constructive feedback. stay updated with the latest industry trends in front-end development and javascript & php frameworks. enforce best practices, code quality, and maintainability within the project teams you deployed within. qualification & technical skills 4 to 8 years of relevant experience. extensive knowledge of programming languages and specific code frameworks that are being upgraded. extensive knowledge of unit testing and test-driven development. faster learners who can collaborate well, contractors will be assigned an application exp...
Join to apply for the applied scientist role at unifycx unifycx is growing and our ai engineering team is looking for an extraordinary applied scientist to drive our most ambitious projects forward! our environment is dynamic and experiment-driven, and you’ll have the opportunity to shape solutions that transform the cx landscape for businesses worldwide. if you’re excited about being on the cutting edge of ai research and deployment, we want to hear from you! what will you do? as an applied scientist you will join a highly cross-functional team to develop cutting-edge ml solutions that redefine ai-human interaction across text, audio, and conversational modalities. you will address complex challenges to guide the science roadmap—spanning tasks like domain aware intent recognition, content intelligence, and conversational analytics to data efficient model training and privacy-preserving ai guardrails. you will prototype, optimize, and deploy high-performing ml models in production, ensuring both efficiency and rigorous model governance. working closely with engineers, you will design end-to-end pipelines that meet strict latency and throughput demands. you will also get to explore and investigate new research in ai—particularly around large language models and voice-enabled ai—to identify and apply cutting-edge techniques that elevate our enterprise solutions for customer support delivery. as a mentor to scientists and engineers, you will foster a culture of continuous learning and innovation, providing technical guidance and expertise. who are you? required qualifications...
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!pay: 2.9 mil cop monthly what will you do? • responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. • obtain specific information from a traffic citation and input it into the computer system. • obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members. • relay laws and procedures members must follow for a traffic citation to be handled accordingly. • instruct members of any paperwork needed to work the case and input these instructions into the computer system. • complete various forms of paperwork including membership changes and request for driving records. • precisely note member files in the computer system. • perform other duties as assigned by team lead as needed. • maintain proper records of attendance in the system and adhere to schedule shift. who are you? • you have a high school diploma. • 2+ years customer service experience • you are fluent in english (b2+) • you can operate a computer and are capable to type at least 35 words per minute • you have exceptional communication and interpersonal skills with an emphasis on customer service. • you are fluent in virtual communications....
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!pay: 2.9mil cop monthly what will you do? • responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. • obtain specific information from a traffic citation and input it into the computer system. • obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members. • relay laws and procedures members must follow for a traffic citation to be handled accordingly. • instruct members of any paperwork needed to work the case and input these instructions into the computer system. • complete various forms of paperwork including membership changes and request for driving records. • precisely note member files in the computer system. • perform other duties as assigned by team lead as needed. • maintain proper records of attendance in the system and adhere to schedule shift. who are you? • you have a high school diploma. • 2+ years customer service experience • you are fluent in english (b2+) • you can operate a computer and are capable to type at least 35 words per minute • you have exceptional communication and interpersonal skills with an emphasis on customer service. • you are fluent in virtual communications. ...
We’re always on the lookout for passionate individuals to help us shape the future of customer experience. a culture that values collaboration, creativity, and diversity whether you’re directly engaging with clients or driving innovation in technology, you’ll find a culture at unifycx that values collaboration, creativity, and diversity and puts people at the core of everything we do. our team members are empowered to bring their unique skills to the table, contributing to a company that’s leading the way in customer experience solutions. with a presence across the united states, india, the philippines, the dominican republic, jamaica, honduras, and colombia, unifycx offers opportunities to work in dynamic markets around the world. no matter where you're based, you'll be part of a global network dedicated to delivering exceptional customer experiences. our foundation: glowtouch & collective solution unifycx is born from the integration of glowtouch, a global expert in customer care and technology outsourcing, and the strategic acquisition of collective solution, known for its customized service solutions. to streamline our recruitment, job listings are available through our glowtouch and collective solution career pages. explore opportunities ready to join us? check out our current openings below. u.s., colombia, dominican republic, honduras, jamaica, and philippines opportunities scroll down for india opportunities. position: senior operations manager location: barranquilla, colombia job id: 1656 # of openings: 1 job description: unifycx is growing and we are looking for ...
Unifycx is looking for extraordinary people hr generalist to join our motivated and ambitious team in barranquilla, colombia. what will you do? as a people hr generalist, you will provide essential administrative support to the hr team, ensuring smooth day-to-day operations. you will manage employee records, assist with onboarding and offboarding, coordinate hr documentation, and support payroll and benefits administration. additionally, you will help maintain compliance with company policies and labor regulations while serving as a point of contact for employee inquiries. your role will be key in fostering an organized and efficient hr function. responsibilities: · ensure that all hiring documentation is accurate, complete, and properly filed. · plan and coordinate well-being activities, including the necessary logistics. · track and manage well-being and benefits expenses, ensuring budget compliance. · support the hrbp in disciplinary processes, hearings, and other labor-related cases. · participate in hr projects and develop initiatives according to business needs. · ensure proper management of hr service providers, maintaining quality and efficiency. · monitor compliance with labor laws and internal hr policies. · assist in employee engagement initiatives and internal communication strategies. · maintain and update hr databases and records for audits and internal controls. · prepare hr reports and analyze data to support decision-making. · handle administrative tasks related to payroll, benefits, and employee inquiries. · conduct employee satisfaction surveys and propo...
Unifycx is growing! we are looking for an experienced call center trainer to join our motivated and ambitious team in barranquilla. come be one of the pioneers at our newest location! what will you do? the overall purpose of the contact center trainer is to facilitate on premise and new hire and continuous education training, develop and organize content and curriculum, and educate trainees to successfully graduate prepared and on schedule. ultimately, you will make sure our customer service representatives build the skills necessary to deliver excellent levels of individual performance and customer satisfaction. we believe that our employees are the most important asset of our company and our commitment to world class training is a key to our success. ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. in this position, you will: prepare and provide on premise and/or virtual training for new hires. ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions provide ongoing training of new and updated information, products, and processes create a positive and engaging virtual learning environment develop team skills in areas of customer service and communication ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives assemble and distribute course materials and teaching aids track completion of training and all testing results by employee provide feedba...
We’re always on the lookout for passionate individuals to help us shape the future of customer experience. a culture that values collaboration, creativity, and diversity whether you’re directly engaging with clients or driving innovation in technology, you’ll find a culture at unifycx that values collaboration, creativity, and diversity and puts people at the core of everything we do. our team members are empowered to bring their unique skills to the table, contributing to a company that’s leading the way in customer experience solutions. with a presence across the united states, india, the philippines, the dominican republic, jamaica, honduras, and colombia, unifycx offers opportunities to work in dynamic markets around the world. no matter where you're based, you'll be part of a global network dedicated to delivering exceptional customer experiences. our foundation: glowtouch & collective solution unifycx is born from the integration of glowtouch, a global expert in customer care and technology outsourcing, and the strategic acquisition of collective solution, known for its customized service solutions. explore opportunities ready to join us? check out our current openings below. u.s., colombia, dominican republic, honduras, jamaica, and philippines opportunities #j-18808-ljbffr...
Customer service representative this is a full-time on-site role for a customer service representative at unifycx in barranquilla. the legal customer service representative will be responsible to act as the first point of contact to provide quality c...
Glowtouch, a unifycx company, is growing and looking for angular javascript developers to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an angular javascript ...
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