Join to apply for the agente soporte usuario final ott role at mediastream 4 days ago be among the first 25 applicants descripción mediastream es una empresa líder en tecnología de streaming que lleva más de 16 años en el mercado. colaboramos con gra...
Junior print production coordinator apply remote type remote locations remote. colombia time type full time posted on posted yesterday job requisition id r537 the production coordinator junior is a full-time position for a critical team member that i...
On behalf of tipalti , sd solutions is looking for a talented enablement & training manager to step onto a fintech unicorn rocketship! are you passionate about enabling teams through impactful training and coaching? do you excel at supporting customer-facing teams, helping them achieve their full potential and success? if so, we’d love for you to join our education and enablement team to lead our medellin office's learning and development efforts. responsibilities: partner with leaders and other stakeholders locally and across offices to understand each team's primary job functions, goals, and objectives and execute enablement strategies to achieve the desired outcomes. build professional and technical skills and knowledge through various enablement techniques and programs. design, develop, and publish training in multiple formats, including instructor-led, e-learning, participant and facilitator guides, reference materials, slideware, and video demonstrations. deliver live training sessions to onboard new hires and enable, uplevel, and upskill current employees. incorporate processes, procedures, and systems into training curricula to ensure the knowledge and skills being taught can be applied on the job. stay abreast of changes to processes and procedures and update training and documentation accordingly. assess role-specific skills and knowledge to identify areas of improvement. establish key performance indicators (kpis) to measure the effectiveness of new and existing enablement programs, providing insights and reports to leadership on progress. develop reporting in al...
**diseño de soluciones**: diseñar soluciones tecnológicas para la gestión eficiente de servicios de ti, teniendo en cuenta los requisitos específicos de la empresa y las mejores prácticas del sector. - **análisis de requisitos**: trabajar en colaboración con los equipos de negocio y de ti para comprender los requisitos y expectativas de las mesas de servicio, y luego traduce estos requisitos en soluciones técnicas tangibles. - **evaluación de tecnologías**: evalúar constantemente las nuevas tecnologías y herramientas relacionadas con la gestión de servicios de ti para garantizar que las soluciones propuestas estén actualizadas y sean eficientes. - **diseño de arquitectura**: desarrollar y mantener la arquitectura de la mesa de servicio, incluyendo la estructura de la base de datos, la integración de sistemas, la seguridad y la escalabilidad. - **gestión de proyectos**: supervisar la implementación de las soluciones diseñadas, asegurando que se cumplan los plazos y los objetivos del proyecto. - **soporte técnico**: proporcionar soporte técnico y asesoramiento a los equipos de soporte de ti para resolver problemas complejos y optimizar el rendimiento de las soluciones de mesa de servicio. - **documentación y capacitación**: documenta las soluciones implementadas garantizar una adopción efectiva y un mantenimiento adecuado. **habilidades** - actitud positiva iv comunicación efectiva v enfoque al cliente iv pensamiento innovador iv trabajo en equipo iv administración del cambio v gestión del conocimiento v compromiso iv negociación v orientación a resultados v ...
**¿por qué nosotros?** - solidez financiera, estabilidad laboral, crecimiento profesional y multiculturalidad; somos una empresa con presencia a nível mundial desde latam usa e india nos especializamos en soluciones de software con socios como mambu, oracle, microsoft o azure; buscamos un it consultant, service o delivery manager para soporte a aplicaciones corporativas en esquema remoto en bogotá. - es un proyecto de soporte a aplicativos corporativos como erp, crm, core banking, soluciones a la medida con equipos internos y externos, en especial proveedores externos para garantizar la continuidad de los servicios (sla, ctq, kpi, etc) en níveles l2 y l3. **lo que puedes hacer en esta oportunidad**: - soporte a incidencias, nuevos requerimientos y escalación con terceros, continuidad del negocio. - colaborar con equipos multiculturales, crear nuevas conexiones y aprendizajes - crecer personal y profesionalmente, aprovechando todos los programas de formación, integración, movilidad y en especial balance de vida **¿qué requieres saber?** - **3 a 5 años de experiência como**:tech lead, technical manager, software delivery manager, technical delivery manager, technical service manager, technical service manager, it consultant, project manager con experiência en soporte a aplicaciones - mínimo 3 años de experiência en puesto gerencial, en empresas corporativas y empresariales con más de 10 personas a su cargo. experiência empresas de consultoría, integrador, mayoristas o distribuidor. - experiência en planeación estratégica de la entrega de servicios en servicios admin...
**¿qué es houm?** houm es una plataforma digital que permite administrar, arrendar y vender propiedades en latinoamérica, brindando una experiência 100% online, confiable y hasta 10 veces más rápida. estamos presentes en chile, colombia y méxico. **¿cuál es nuestro propósito?** facilitar el acceso a un hogar a todo el mundo y que **todos logren encontrar su hogar soñado**, incluso quienes no tienen como **¿cuál es nuestra misión?** asegurarnos de que la experiência en administración, corretaje y venta de propiedades sea **rápida, fácil y segura, siendo el principal aliado de nuestros clientes en todo el ciclo de vida inmobiliario.** **resumen del cargo**: **objetivo**:liderar el equipo de customer expert colombia para brindar un excelente servicio y respuesta al cliente, orientado a resolver problemas y requerimientos complejos de clientes, mejorando la experiência del cliente/usuario, para posicionar y potenciar houm como el líder tecnológico inmobiliario de la región. **funciones y/o entregables bajo su responsabilidad**: - definir y realizar seguimiento de los indicadores del área - liderar iniciativas y proyectos que tengan como objetivo la mejora en la atención al cliente - identificar las necesidades de formación y mejora del equipo, así como problemas en nuestra operación, para proponer e implementar soluciones efectivas. - diseñar procesos, métricas, y analizar datos para tomar decisiones que permitan gestionar con éxito las propiedades de nuestros clientes, - identificar y comunicar oportunamente problemas importantes, priorizando la resolución de aque...
**descripción de la empresa**: **misión del cargo**: **descripción funciones del cargo**: este desafío es para personas ambiciosas y con ganas de crecer en un ambiente de profesionales jóvenes e internacional. tendrás exposición a 16 países, que es nuestro alcance internacional, y nuevos mercados en que estamos recién creciendo. **tus responsabilidades serían**: **apoyo de candidatos**: - cumplir con el sla, es decir, con los tiempos de respuesta definidos **gestión con Áreas internas**: - analizar y escalar con las áreas correspondientes (ti, customer success, comercial) en función de los tipos y complejidad de los tickets - gestionar las soluciones internas hasta dar respuesta a cada ticket **mejora continua**: - participar en el desarrollo de sugerencias de mejora en la experiência de usuarios de la plataforma - revisar y mejorar las platillas o templates para hacer más eficientes las respuestas actuales - apoyar en temas de mejora continua tanto en idioma español como en el contexto de inglés y portugués, idiomas en que también funciona la plataforma ¡mantente atento! tu proceso de selección se llevará a cabo en nuestra plataforma y toda la información la recibirás en tu correo electrónico. **requisitos**: nível técnico o universitario titulado, en carreras de administración, rrhh, ventas o afín. ideal 1 o más años de experiência en labores de servicio al cliente, idealmente en soporte. deseable uso de herramientas excel (fórmulas y tablas dinámicas) nível intermedio disponibilidad para trabajar en primera instancia en modalidad teletrabajo. deseabl...
Cobra vida a tus ideas. decodifica el futuro. - bogotá - colombia_ en electrolux, empresa líder global en el mercado de bienes de consumo, buscamos todos los días transformar la vida para mejor para nuestros consumidores, colaboradores, y planeta. compartimos ideas y perspectivas para, juntos, desarrollar soluciones que entreguen una vida más agradable y sustentable. ven, y únete a nosotros como eres, porque creemos que puntos de vista diferentes nos vuelven más fuertes e innovadores. en nuestra comunidad global, con personas en más de cien países, escuchamos unos a otros, y activamente colaboramos y crecemos en la diversidad e inclusión. ¡Únete a nosotros en nuestra increíble misión de construir los hogares del futuro! todo sobre el rol: que vas a hacer: como analista de ti (proyectos) vas a ofrecer soporte en el proceso sistémico de la operación del negocio, gestionando las nuevas soluciones, las mejoras necesarias y los sistemas de backend. si tienes buenas capacidades de organización y análisis, facilidad para comunicarse y colaborar con los otros, y pasión por la innovación, ¡aqui está tu oportunidad! ayuda a electrolux a continuar transformando la vida para mejor, y te ayudaremos a volar más alto. algunas responsabilidades serán: - apoyar el proceso de operación y gestión la solución a los posibles problemas presentados en los sistemas de backend (ej. scala, wms, zendesk, etc.); - monitorar y gestionar el correcto funcionamiento de las integraciones existentes que hacen parte del sistema e-commerce; - gestionar diferentes proyectos de soluciones de ti que c...
**descripción empresa**: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. **funciones del cargo**: se requiere personal con formación técnica o tecnológica en sistemas o carreras afines, con experiência mínima de tres (3) años en cargos similares. **requerimientos del cargo**: - conocimiento en investigación de incidentes en aplicaciones y soporte a usuario final - conocimiento en windows 10 y la suite microsoft office 2016 y 2019 - haber trabajado con sistemas de generación de tickets de ti, deseable zendesk - deseable conocimientos, office 365, teams - nível de inglés intermedio (preferiblemente) esta persona será el responsable de ayudar a proporcionar servicios de escritorio a usuarios finales. **funciones**: - ayudar a proporcionar servicios de escritorio a usuarios finales en oficinas locales y/o remotas, incluidos pc, teléfonos, equipos de red y otros servicios de ti - priorizar y gestionar las solicitudes de soporte de servicios de acuerdo con los tiempos establecidos - supervisar y actualizar el sistema de prestación de servicios para los tickets asignados - administrar la ubicación, reubicación y configuración de las estaciones de trabajo según lo asigne el líder de soporte **salario**: a convenir **tipo de con...
- venta consultiva de nuestros programas académicos en la sede de bogotá - modelia. - contar con mínimo 2 años de experiencia gestionando crm ( zoho salesforce - hubspot - zendesk - sugarcrm). - habilidades comunicativas, orientación al resultado y gestión del tiempo - tipo de contrato: indefinido (2 meses de periodo de prueba) - salario: básico + comisiones + bonificación por cumplimiento de campaña - horario: lunes a viernes 9:00 am a 7:00 pm / 8 am a 6:00 pm - sábado 9:00 am a 12:00 pm - modalidad: presencial...
Overview we are seeking a proactive and detail-oriented revenue operations manager to oversee and optimize our revenue operations (revops) processes and technology stack . this role will support marketing, sales, customer success, and support teams by ensuring seamless system functionality, driving process improvements, and managing the end-to-end execution of revops initiatives. the ideal candidate thrives in a fast-paced environment , has a deep understanding of lead flow and attribution , and takes full ownership of tasks, projects, and the revops roadmap. key responsibilities technology stack management - maintain and optimize the revops tech stack (e.g., hubspot, salesforce, pandadoc ) to minimize disruptions across marketing, sales, customer success, and support teams . - ensure software updates and package management to keep systems current and secure. - troubleshoot and resolve system bugs in a timely manner, prioritizing critical issues. - implement necessary workflow, form, and field modifications as needed. - evaluate and implement new revops tools to enhance operational efficiency. testing & deployment - test changes in sandbox environments , deploy updates to production, and validate post-deployment functionality. - conduct lead flow testing to ensure revops changes do not disrupt demand generation and sales processes. project ownership - manage and maintain the revops roadmap jira board , ensuring priorities align with stakeholder feedback. - lead weekly revops sprint planning sessions and provide actionable insights. - oversee large-scale revops proj...
Location: colombia (fully remote) are you tech-savvy with a keen interest in enhancing customer experiences? as a customer support representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement. key responsibilities: - efficiently address customer inquiries within our customer support channels, ensuring adherence to service-level agreements - leverage knowledge base to efficiently address common customer queries - identify and escalate technical issues, prioritizing customer satisfaction - actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue - act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed what we're looking for: - solid written and spoken english - 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution - commitment to a 40-hour workweek, beginning at 12:00pm colombia standard time - genuine enthusiasm for delivering unparalleled customer service - an independent spirit thriving in a remote, dynamic setting - sharp analytical and critical thinking abilities - adaptability, coupled with a receptivity to feedback - familiarity with tools like front, intercom, stripe, notion, zapier, g-suite, jira, and zendesk is a plus why you'll love working w...
Company overview: flxpoint is a leading provider ofe-commerce automation software, dedicated to empowering onlineretailers and merchants to streamline operations and maximizegrowth. we are committed to delivering exceptional customerexperiences and ensuring our clients' success through innovativesolutions and dedicated support. position overview: flxpoint isseeking a talented and motivated senior product specialist to joinour team. as a senior product specialist, you will play a key rolein providing ongoing support to flxpoint's customers via emailticketing and pre-scheduled zoom meetings. in addition, you willlead new client onboarding projects, lasting from 4 to 16 weeks. aspart of providing support and leading onboarding projects, you willwork closely with a variety of internal teams to assist customersin issue resolution, training, and project planning and management. your mission: - manage and ensure a successful transition fromsales to onboarding to go-live - lead 8-15 onboarding projects at atime - provide best-in-class customer support to flxpoint users, inan efficient, human and natural manner - coordinate with internalteams to promote issue resolution, product enhancement andimproving the overall customer experience qualifications: -bachelor's degree in communications, marketing, informationtechnology, or related field, or relevant prior experience -excellent command of written english, with the ability to translatetechnical concepts to user-friendly language - strong communicationskills, with the ability to speak/write in a clear, concise, andengaging manner...
Engineering manager - ai agents job description theagentic tribe is revolutionizing the chatbot landscape with gen3, acutting-edge ai agent system that's pushing the boundaries ofconversational ai. gen3 is not your typical chatbot; it's agoal-oriented, dynamic, and truly conversational system capable ofreasoning, planning, and adapting to user needs in real-time. byleveraging a multi-agent architecture and advanced language models,gen3 delivers personalized and engaging user experiences, movingbeyond scripted interactions to handle complex tasks and"off-script" inquiries with ease. as the engineering manager of our conversation design team, you'll lead and grow a team of talentedengineers shaping the future of how our clients build and manageconversational experiences. your team will be at the forefront ofdeveloping intuitive and powerful tools that empower our clients toleverage the full potential of gen3. this includes craftingseamless experience with our dialogue builder, actions managementplatform, and implementing efficient email and ticket automation. by creating a user-friendly and feature-rich platform, your teamwill play a crucial role in driving adoption and maximizing theautomation capabilities of gen3, ultimately contributing to thesuccess of our tribe’s vision. you will directly manage about 6-8engineers from various skill sets (frontend and backend) and workclosely with stakeholders across the department. the number ofpeople and skill sets you interact with might be subject to changeas we gear up the organization for future challenges. what you willbe doin...
- venta consultiva de nuestros programas académicos en la sede de bogotá - modelia. - contar con mínimo 2 años de experiencia gestionando crm ( zoho salesforce - hubspot - zendesk - sugarcrm). - habilidades comunicativas, orientación al resultado y gestión del tiempo - tipo de contrato: indefinido (2 meses de periodo de prueba) - salario: básico + comisiones + bonificación por cumplimiento de campaña - horario: lunes a viernes 9:00 am a 7:00 pm / 8 am a 6:00 pm - sábado 9:00 am a 12:00 pm - modalidad: presencial - educación mínima: universidad / carrera tecnológica - 2 años de experiencia...
Job description this is a remote position. job highlights: contract type: independent contractor customer support representative (technical) 3 months training: monday to friday 10am to 6pm new york time with a 30-minute paid break after training: monday to friday 4am to 12pm new york time with a 30-minute paid break about the role we’re looking for a skilled and experienced customer support representative (technical) to join our team. this role goes beyond resolving tickets; it’s about delivering exceptional support with charisma, expertise, and care. you’ll be on the frontline of customer interaction, handling technical inquiries, logging and troubleshooting bugs, and conducting 1:1 video call sessions. your work will help us uphold our legacy of delivering top-notch, human-centered support. if you have a passion for problem-solving, thrive in a remote environment, and love building genuine connections, we’d love to hear from you. key responsibilities customer assistance: respond to customer inquiries via email and video calls with clarity, empathy, and professionalism, ensuring a high-quality experience. technical troubleshooting: diagnose and resolve software-related issues, logging bugs clearly and accurately for the product team. video training: conduct live, on-camera 1:1 video calls to train and assist customers with product features, leaving a positive impression. knowledge base contribution: regularly update and expand our help center with relevant articles, guides, and video content to keep users informed. future support channels: prepare to...
On behalf of tipalti , sd solutions is looking for a talented virtual card supplier specialist to step onto a fintech unicorn rocketship! the virtual card supplier specialist is part of a growing team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. this role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for payment processing. the specialist will manage vendor data in a crm, track vendor communications, and ensure suppliers are successfully enabled to accept virtual card payments. additionally, the specialist will deliver virtual credit card payments to enabled suppliers accurately and in a timely manner. sd solutions is a staffing company operating globally. contact us to get more details about the benefits we offer. responsibilities: supplier enablement research, qualify and enroll our customers' suppliers in tipalti's virtual card payment program and supplier network through outbound calling educate the supplier on the value of accepting virtual cards identify and overcome objections through active listening, and effective and professional communication guide the supplier through the enrollment process while providing an outstanding customer experience efficiently and accurately gather all required data from the supplier to finalize the enrollment process, while demonstrating a strong attention to detail meticulously document responses so that tipalti can process payment transactions appropriately on behalf of our clients. gather all o...
We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize any revenue model, across any channel, with complete and accurate revenue visibility end-to-end. this requires a truly disruptive product and innovative team - we’re bringing cpq, billing, revenue lifecycle management, and revenue analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence. why you’ll love this opportunity you have a passion for building relationships and solving customer problems. you are looking for an opportunity to learn new things and to collaborate across engineering, sales and customer teams to resolve complex use cases. you enjoy solving complex business problems across a broad range of use cases. you are a strong advocate for the customer and ensure a high level of customer satisfaction. job role and responsibility we are seeking a technical support engineer to provide world-class technical assistance to our customers. in this role, you will troubleshoot complex issues, assist with integrations, and ensure customer success by resolving technical problems efficiently. you will work closely with engineering, product, and customer success teams to deliver an exceptional support experience. key responsibilities be the initial point of contact for customer issues. analyze and diagnose support cases, understand areas of complexity and provide the solution. solve issues with salesforce custom flows, custom fields, data, reporting, and workflows. analyze issue...
Customer service the ideal candidate will be a proactive problem-solver with excellent communication skills, capable of handling a variety of customer inquiries and ensuring satisfaction through efficient and friendly service. responsibilities respond promptly to customer inquiries via phone and email, ensuring a high standard of service. identify and resolve customer issues effectively, escalating complex cases when necessary. maintain accurate records of customer interactions, transactions, and feedback. provide detailed product and service information to customers. collaborate with internal teams to resolve issues and improve the overall customer experience. identify opportunities to improve processes and contribute to customer service excellence initiatives. requirements academic/training minimum academic training: high school diploma or equivalent. experience at least 2 years of experience in customer service or similar roles. proven ability to handle a high volume of customer interactions efficiently. skills excellent verbal and written communication skills in english (mandatory). strong problem-solving and conflict-resolution abilities. customer-focused mindset with the ability to empathize and maintain professionalism. proficiency in microsoft office and crm tools (e.g., salesforce, zendesk). ability to work effectively in a fast-paced environment. job details type of contract: direct hire, indefinite period. work schedule: on-site, 1 fixed day off during the workweek and 1 rotating day off during the weekend. work modality: on-site, bogota (chapinero) benefits: ben...
Neoris is a digital accelerator that helps companies enter the future, having 20 years of experience as digital partners of some of the largest companies in the world. we have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients. we are looking for bilingual acting service leader: requirements: demonstrate experience using itil v4 knowledge in project management (not necessarily pmp certified) usage in itsm tools such as: remedy, service now, zendesk, jira, sysaid or any other excellent knowledge using microsoft tools (office, project, visio, etc.) responsibilities: the operation leader must provide useful information to the client (or internally to the cells) according to the agreements done during the m2s process and/or improvements during the life cycle of the support project generates daily status report for: a. backlog – aging tickets b. opened vs closed tickets c. demand trends generates monthly status reports for a. statistic information (demand, backlog, etc) b. 80-20 analysis c. sla’s accomplishment d. any other information specific agreed with the client assure the completion of the client satisfaction survey by the client and/or any client participant to evaluate the service perception generates quarterly, annual reports (in case is agreed with the client) generates report costs analysis to keep the transfer finance project in good shape elaborates the information for the internal weekly meeting elaborates the information for the inte...
Requisition id: req52505 job title: data protection officer sector: operations employment category: fixed term employment type: full-time compensation: gbp 40, - 58, annually location: london, uk work arrangement: fully remote job description background/irc summary: from march 2022 – march 2023, the international rescue committee launched and implemented a first-of-its-kind service model for the resettlement of 556 afghan humanitarian parolees (ahps) who arrived through operation allies welcome. via a comprehensive and personalized virtual case management model, the virtual afghan placement and assistance (vapa) program provided per capita direct assistance, client-led case management, and resources and referrals for the successful resettlement of these new arrivals. building off of this award-winning program, the irc now implements the virtual reception & placement (vr&p) program for special immigrant visa (siv) holders, the virtual resettlement line for humanitarian parolees, and the welcome corps support line for private sponsor groups welcoming newcomers through the welcome corps. using the model developed during vapa and further advanced for the current iteration of the vr&p program, the international rescue committee (irc) aims to meet the ambitious goal of receiving and resettling up to 10,000 individuals in fy24 from the western hemisphere and operation enduring welcome platforms. this project will include coordinating steps overseas, partnering with a variety of stakeholders across the united states, and effectively establishing relationships in a virtual sett...
Job description we are seeking highly motivated customer support personnel to join our dynamic team. as customer support personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project. job responsibilities: communicate complex information in a simplified and clear manner. be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. understand and empathize with customers when interacting with a wide range of different personality types. act as costumer voice and define and implement innovative solutions. provide outstanding customer support using tools such as zendesk, jira, confluence salesforce. qualifications language english b2 required excellent communication skills: verbal, written, listening understand and can effectively hold conversations with north american customers (e.g. understands common references, slang, and technical terms)." availability to collaborate with product, program, marketing and engineering teams. professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience analytical problem-solving skills; linear and logical troubleshooting skills ability to work in a high pressure, highly flexible environment. ability to handle difficult or frustrated customers e...
On behalf of tipalti , sd solutions is looking for a talented systems administrator to step onto a fintech unicorn rocketship! we are seeking a systems administrator who will play a critical role in enhancing efficiency across all operations teams by optimizing, integrating, and automating key software and tools. this role will drive strategic improvements by identifying automation opportunities, streamlining workflows, and ensuring seamless system functionality. the ideal candidate is a proactive problem solver with a strong technical background, a passion for automation, and a keen ability to support business-critical operations. this position reports to the director of customer growth and insights and will work closely with support, engineering support, onboarding, customer success, payment operations, and compliance teams to drive operational excellence. sd solutions is a staffing company operating globally. contact us to get more details about the benefits we offer. responsibilities: tool administration & optimization manage, configure, and maintain internal tools and software systems ( zendesk, jira, churnzero/gainsight, etc ) across operations to ensure efficiency, reliability, and scalability. identify and eliminate redundant tools and processes to optimize system usage. define, document, and manage data flows between key operational tools. integration & automation lead automation initiatives using uipath, workato, zapier, or similar tools to eliminate manual tasks and improve process efficiency. identify opportunities for system integrations to streamline workflows...
Overview we are seeking a proactive and detail-oriented revenue operations manager to oversee and optimize our revenue operations (revops) processes and technology stack . this role will support marketing, sales, customer success, and support teams by ensuring seamless system functionality, driving process improvements, and managing the end-to-end execution of revops initiatives. the ideal candidate thrives in a fast-paced environment , has a deep understanding of lead flow and attribution , and takes full ownership of tasks, projects, and the revops roadmap. key responsibilities technology stack management maintain and optimize the revops tech stack (e.g., hubspot, salesforce, pandadoc ) to minimize disruptions across marketing, sales, customer success, and support teams . ensure software updates and package management to keep systems current and secure. troubleshoot and resolve system bugs in a timely manner, prioritizing critical issues. implement necessary workflow, form, and field modifications as needed. evaluate and implement new revops tools to enhance operational efficiency. testing & deployment test changes in sandbox environments , deploy updates to production, and validate post-deployment functionality. conduct lead flow testing to ensure revops changes do not disrupt demand generation and sales processes. project ownership manage and maintain the revops roadmap jira board , ensuring priorities align with stakeholder feedback. lead weekly revops sprint planning sessions and provide actionable insights. oversee large-scale revops projects , such as implementing p...
On behalf of tipalti , sd solutions is looking for a talented senior customer adoption manager to step onto a fintech unicorn rocketship! sd solutions is a staffing company operating globally. contact us to get more details about the benefits we offer. as a customer adoption manager at tipalti, you will mainly focus on driving customer adoption of tipalti. you will ensure customers are gaining value from tipalti's product from day one and scaling adoption at the required and expected pace. this is accomplished by working closely with customers to support their payee onboarding process via product training, consulting on best practices, and managing customers during the adoption stage. responsibilities: offering world-class service to our customers. gather complex requirements and work with a team to design and deliver a consultative solution/adoption plan to optimize client usage. work closely with sales, finance, solutions consultants, onboarding, support, product, and customer success to proactively collect, receive, share, and act on feedback to drive collaboration and adoption. analyze data, identify business performance improvement opportunities, and effectively communicate findings. build successful working relationships with customers. build and deliver value-driven customer presentations. identify key revenue levers and cost drivers to core business processes, seek solutions to reduce onboarding timeline, increase revenue, and improve profitability. requirements: 5+ years of experience in customer success, project management, or account management roles, preferab...
On behalf of tipalti , sd solutions is looking for a talented integration specialist to step onto a fintech unicorn rocketship! sd solutions is a staffing company operating globally. contact us to get more details about the benefits we offer. responsibilities: leading integration projects for customers using erp solutions , ensuring smooth and efficient configuration, testing, and deployment. collaborating with internal teams to understand business requirements, address integration challenges, and provide technical support throughout the project lifecycle. configuring and testing erp systems (e.g., netsuite, intacct, quickbooks ) to meet customer specifications and ensure seamless integration with tipalti. coordinating with internal engineering teams and external customer teams to manage integration timelines, tasks, and issue resolution. conducting end-user training and providing ongoing support to ensure smooth integrations. participating in post-integration support, addressing technical issues, and providing continuous improvement recommendations. contributing to developing and improving internal processes and documentation to ensure a repeatable, scalable, and efficient integration process. collaborating with product and engineering teams to provide feedback and contribute to product enhancements based on customer experiences and technical insights. utilizing slack, jira, and confluence for team collaboration, task management, and documentation sharing throughout the integration lifecycle requirements: up to 3 years of experience in integration and configuration of erp...
Engineering manager - ai agents job description theagentic tribe is revolutionizing the chatbot landscape with gen3, acutting-edge ai agent system that's pushing the boundaries ofconversational ai. gen3 is not your typical chatbot; it's agoal-oriented, dynamic, and truly conversational system capable ofreasoning, planning, and adapting to user needs in real-time. byleveraging a multi-agent architecture and advanced language models,gen3 delivers personalized and engaging user experiences, movingbeyond scripted interactions to handle complex tasks and"off-script" inquiries with ease. as the engineering manager of our conversation design team, you'll lead and grow a team of talentedengineers shaping the future of how our clients build and manageconversational experiences. your team will be at the forefront ofdeveloping intuitive and powerful tools that empower our clients toleverage the full potential of gen3. this includes craftingseamless experience with our dialogue builder, actions managementplatform, and implementing efficient email and ticket automation. by creating a user-friendly and feature-rich platform, your teamwill play a crucial role in driving adoption and maximizing theautomation capabilities of gen3, ultimately contributing to thesuccess of our tribe’s vision. you will directly manage about 6-8engineers from various skill sets (frontend and backend) and workclosely with stakeholders across the department. the number ofpeople and skill sets you interact with might be subject to changeas we gear up the organization for future challenges. what you willbe doin...
On behalf of tipalti, sd solutions is looking for a talented senior customer adoption manager to step onto a fintech unicorn rocketship! as a customer adoption manager at tipalti, you will mainly focus on driving customer adoption of tipalti. you wil...
This is a remote job, any applicants based in latin america are welcome to apply. *please send your resume in english. company overview price benowitz, llp is a dynamic mid-sized law firm headquartered in washington, d. c. with offices across marylan...
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