Horatio bogota, d.c., capital district, colombia career coach (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development. this role involves guiding individuals to define career goals, create customized career roadmaps, and cultivate the necessary skills and mindset to ensure horatio's continuous evolution and growth through the implementation of learning strategies and programs. this is an on-site role based in bogota. key responsibilities conduct one-on-one coaching sessions to assess career aspirations, strengths, and areas for growth develop individualized career maps and progression plans based on team’s or employee’s goals, skills, and values guide skill-building, professional branding, and role transitions administer and interpret career assessments, 360-degree feedback, and self-evaluation tools collaborate with the leadership team to align career development plans with organizational structures and talent strategies design and deliver workshops or resources on goal-setting, career planning, and self-development monitor progress, provide feedback, and update development plans regularly to reflect growth and changing aspirations stay up-to-date with industry trends, career pathways, and future-of-work developments required skills/abilities advanced near native english proficiency excellent interpersonal, listening, and communication skills strong multitaskin...
Horatio bogota, d.c., capital district, colombia client service manager horatio bogota, d.c., capital district, colombia the client service manager is often the main point of communication between clients and the company. they must maintain good business relationships with current clients. also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. position summary: the client service manager is often the main point of communication between clients and the company. they must maintain good business relationships with current clients. also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. responsibilities: participate in regular program reviews. perform internal quality control check-ins with assigned teams. support team leads and managers in establishing kpis and meeting their program goals. provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc. foster a problem-solving environment demonstrating teamwork and innovation. establish a standard and encourage the learning and sharing of best practices. craft best practices and templates based on program needs/requirements. required skills/abilities: excellent (near-native) english proficiency is a requirement for this job. experience running large cs teams. amazing customer support, phone support experience preferred. tec...
Horatio is seeking a graphic designer based in bogota, d.c., capital district, colombia . responsibilities collaborate with the team to ensure consistency of designs across various media outlets. create compelling logos, designs, and media for print and digital platforms. stay updated on industry standards, social media trends, and market dynamics. qualifications bachelor's degree in graphic design or related field. 2-4 years of graphic design experience. proficiency in adobe creative suite. strong communication, conceptual, typography, and design skills. portfolio of work demonstrating skills. additional details seniority level: entry level. employment type: full-time. job functions include design, art/creative, and it. industry: outsourcing and offshoring consulting. referrals can double your chances of interview success. notifications are available for new jobs in bogota, d.c., colombia. #j-18808-ljbffr...
Horatio bogota, d.c., capital district, colombia horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position overview: we are seeking an experienced data engineer with a devops mindset to join our dynamic team. this role involves developing and orchestrating data pipelines, strengthening our data infrastructure, and supporting data-driven decision-making processes. this is a hybrid position based in bogotá. technical requirements: 3-5 years of data engineering experience strong proficiency in python, sql, scala, and javascript extensive experience with cloud platforms (aws, gcp), including specific aws services (mwaa, glue, s3, dynamodb, secrets manager) experience with snowflake and astronomer for data warehousing and etl strong understanding of data warehousing, data lakes, and data management principles experience with data structures, oop, and software architecture patterns expertise in version control (git, github) experience in developing and consuming restful apis and managing webhooks advanced english proficiency preferred experience: experience with ai/ml pipelines and infrastructure knowledge of iac (cdk, cloudformation) experience with streaming data streamlit application development familiarity with observability tools understanding of data caching strategies core responsibilities: design, develop, and maintain scalable data pipelines focusing on: integration between cloud platforms and snowflake support for ai/ml workflows real-time data processing data quality and governance imp...
Horatio bogota, d.c., capital district, colombia bpo operations manager - healthcare we are seeking a skilled bpo operations manager to lead and manage one of our healthcare operations . this on-site leadership role involves developing and guiding a team to enhance the organization's patient journey and satisfaction. the ideal candidate will mentor team members, identify opportunities for service improvement, and implement best practices at all levels. position summary: the bpo operations manager will oversee healthcare operations, focusing on patient experience, team leadership, and process optimization. responsibilities include team building, training, patient journey mapping, initiative leadership, feedback analysis, kpi development, and ensuring legal compliance (e.g., hipaa). responsibilities: build and lead a team of patient experience professionals, ensuring alignment with organizational objectives. provide mentorship, training, and professional development opportunities for staff. map the patient journey and identify opportunities to enhance service delivery. lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction. oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups). develop key performance indicators to measure patient satisfaction and track improvements. present insights and recommendations to senior leadership and stakeholders. serve as the final escalation point for complex or high-profile patient concerns. collaborate with cross-functional teams to address issues effectively. p...
Horatio bogota, d.c., capital district, colombia it specialist (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position summary: as an it specialist, you will be responsible for providing technical assistance and support to end-users regarding computer systems, hardware, software, and common network-related issues. the it specialist will play a crucial role in ensuring the smooth operation of computer systems and resolving technical problems promptly and effectively. the primary objective will be to deliver excellent customer service and technical support to end-users, enabling them to utilize technology efficiently. responsibilities: technical support: respond to and resolve incoming support requests from end-users via our ticketing system. troubleshoot and diagnose hardware, software, and common network issues to identify the root cause problem solving: analyze and resolve technical problems by providing step-by-step instructions, guidance, or workarounds to end-users. escalate complex issues to higher support teams when necessary user assistance: assist end-users with basic software installations, upgrades, and configurations. provide guidance on the proper use of software applications, operating systems, and peripheral devices documentation and knowledge base: create and maintain accurate documentation of support requests, troubleshooting steps, and solutions. contribute to the knowledge base by identifying recurring issues and documenting resolutions incident management: record and track all supp...
Horatio in bogota, d.c., capital district, colombia, is seeking a customer success specialist (bog) to manage client accounts for long-term success. this role involves daily account management, report generation, onboarding calls, troubleshooting, and collaboration with various teams to ensure client satisfaction. responsibilities: launch surveys and generate reports using client-specific platforms create recap decks, proposals, and client reports attend and document onboarding and workshop calls address client inquiries via phone and email resolve issues related to the client platform collaborate with the market research center of excellence to deploy surveys partner with the marketing team to develop account-based marketing materials support the enterprise sales team in account expansion efforts perform other duties to ensure client success, satisfaction, and engagement requirements: strong interest in consumer insights and brand strategy proactive with a "get-it-done" attitude; comfortable in a fast-paced startup environment adaptable to changing priorities, high email volume, and slack communication demonstrates initiative, resourcefulness, and creative problem-solving skills intellectually curious with a desire to stay informed on industry and account news client-facing mindset focused on training, understanding, and supporting client motivations committed to building strong internal and external relationships and maintaining high customer satisfaction collaborative and hard-working team player data-driven with an instinct for commercialization and account revenue grow...
Software quality assurance engineer (bog) horatio bogota, d.c., capital district, colombia software quality assurance engineer (bog) horatio bogota, d.c., capital district, colombia 1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. position summary we are seeking an experienced software quality assurance engineer to ensure the quality and reliability of our software products through comprehensive testing strategies and devops practices. this role combines traditional qa responsibilities with modern devops approaches, focusing on automation, continuous integration, and quality assurance across our technology stack. key responsibilities testing strategy and implementation design and execute comprehensive test strategies for various systems, including data pipelines, ai/ml applications, web applications, apis, and erp systems develop and maintain test documentation, including test scenarios, scripts, and test data identify and prioritize testing activities based on risk assessment and project timelines conduct various types of testing: functional, regression, performance, and usability testing automation and devops design and implement test automation frameworks using appropriate tools and technologies develop and maintain ci/cd pipelines for automated testing create and maintain automated test suites for different application types implement observability practices and monitoring for test environments collaborate with infrastructure teams to set up and maintain test environments technical implementa...
Horatio bogota, d.c., capital district, colombia horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position summary: the client service manager is often the main point of communication between clients and the company. they must maintain good business relationships with current clients. also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. responsibilities: participate in regular program reviews perform internal quality control check-ins with assigned teams support team leads and managers in establishing kpis and meeting their program goals provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc foster a problem-solving environment demonstrating teamwork and innovation establish a standard and encourage the learning and sharing of best practices craft best practices and templates based on program needs/requirements required skills/abilities: excellent (near-native) english proficiency is a requirement for this job experience running large cs teams amazing customer support, phone support experience preferred tech-savvy and advanced proficiency on g-suite/ms office experience successfully managing and mentoring other people experience leading hiring and interviews, training, and quality control programs sales or e-commerce experience and understanding of sales metrics and drivers great eye for detecting team and employe...
Horatio bogota, d.c., capital district, colombia data analyst specialist (bog) overview of the role: at hirehoratio, we are seeking a detail-oriented data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics, enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements. responsibilities extract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office. design, create, and maintain reports & dashboards to monitor business health metrics for both internal and external clients. participate and assist in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. generate data-driven decisions and business insights based on available and self-generated reporting. manage effective, efficient, and empathetic communication with different stakeholders. streamline existing processes and implement new initiatives. requirements: knowledge of python at a basic to intermediate level, with 1 to 2 years of experience involving data science libraries such as pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. basic to intermediate sql knowledge, with 6 months to a year of experience (not necessarily professional). familiarity with data warehou...
Senior client service and operations manager (bog) horatio bogota, d.c., capital district, colombia we are seeking a highly capable senior client service and operations manager for our bogota team. this role involves directing daily operations, optimizing efficiency, ensuring compliance with service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include analyzing detailed performance metrics and implementing strategic process improvements. the position requires strong client service and operational management skills. responsibilities: supervise staff, manage workloads, provide training, and conduct performance evaluations. develop a high-performing team by fostering a positive work environment and supporting professional development. motivate and engage employees, encourage continuous improvement, and drive team performance. manage client relationships, understand their needs, resolve issues, and ensure client satisfaction. ensure adherence to slas by monitoring and maintaining service levels. contribute to business strategy by developing and executing plans to achieve goals. identify growth opportunities, explore new business avenues, and develop strategies for expansion. stay updated on industry trends, best practices, and new technologies relevant to bpo. requirements: excellent (near-native) english proficiency is mandatory. 6+ years of management experience within a bpo environment. deep understanding of bpo processes, service delivery, and operational excellence, including policy implementation and management. experience ...
Horatio bogota, d.c., capital district, colombia graphic designer (bog) horatio bogota, d.c., capital district, colombia position summary: we are seeking a new graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. position summary: we are seeking a new graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation work with rich media authoring tools to produce standards-compliant interactive ads employ a user-centered design to create intuitive design solutions work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: advanced english proficiency (it's a must!) proficiency in celtra, adobe after ...
Horatio bogota, d.c., capital district, colombia software engineer specialist (bog) we are seeking a software engineer specialist to join our team in bogota. the ideal candidate will contribute to our backend services while helping implement devops practices. position overview the ideal candidate will contribute to our backend services while helping implement devops practices. key responsibilities develop and maintain backend services for: ai/ml applications data processing applications web applications api integrations contribute to devops practices implementation support observability implementation help establish proper repository structure participate in agile ceremonies and sprint planning mentor team members in backend development best practices develop and maintain: custom odoo modules streamlit dataapps odoo integrations with external systems business process automation in odoo implement backend services for: dataapp data processing odoo customizations real-time data updates optimize performance for both odoo and streamlit applications create reusable components for dataapps technical requirements must-have: 3-5 years of backend development experience strong python programming skills experience with api development knowledge of cloud services (aws) understanding of devops practices version control expertise (git, github) experience with containerization (docker) understanding of erp systems experience with web frameworks knowledge of business process implementation understanding of data visualization concepts intermediate english proficiency preferred experience: sn...
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