En el #equipodespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por...
Compartir facebook empresa servicio latam comx sas descripción de la empresa empresa mexicana con presencia en más de 11 países, prestando servicios de soporte it. contamos con personal capacitado para help desk de seguridad, help desk soporte, help ...
Accenture es una compañía global líder en servicios profesionales con una amplia gama de soluciones en estrategia y consultoría, tecnología, operaciones y capacidades digitales, brindando un servicio integral a nuestros clientes para que alcancen su máximo rendimiento. en nuestro equipo de #tecnología, trabajamos con nuestros clientes acompañándolos a afrontar los múltiples desafíos de la transformación digital. ayudamos a aprovechar el poder de las tecnologías digitales para ser más efectivas, innovadoras y disruptivas. actualmente nos encontramos en la búsqueda de consultor / configurador genesys. ¿por qué elegir accenture? si buscas una carrera desafiante, aprendizaje continuo, hacer parte de una red global, y tener distintas oportunidades de crecimiento y desarrollo, trabajar con personas excepcionales, este es el lugar para ti. en accenture contamos con cuatro áreas de negocio: strategy & consulting, technology, operations y song. cada una de estas áreas ofrece una experiencia profesional única, manteniendo el foco hacia la innovación, colaboración y transformación de nuestros clientes. ¿por qué te elegiremos? ¡porque los desafíos que enfrentas reflejan tus ambiciones! responsabilidades: - desarrollar soluciones innovadoras que mejoren la funcionalidad del contact center basado en genesys. - colaborar con equipos multidisciplinarios para optimizar la integración de telefonía sip en genesys. - implementar funciones avanzadas utilizando genesys customer interaction management (cim) para mejorar la experiencia del cliente. - utilizar genesys voice platform y javas...
Accenture es una compañía global líder en servicios profesionales con una amplia gama de soluciones en estrategia y consultoría, tecnología, operaciones y capacidades digitales, brindando un servicio integral a nuestros clientes para que alcancen su máximo rendimiento. en nuestro equipo de #tecnología, trabajamos con nuestros clientes acompañándolos a afrontar los múltiples desafíos de la transformación digital. ayudamos a aprovechar el poder de las tecnologías digitales para ser más efectivas, innovadoras y disruptivas. actualmente nos encontramos en la búsqueda de especialista funcional semi senior en genesys cloud (cx). ¿por qué elegir accenture? si buscas una carrera desafiante, aprendizaje continuo, hacer parte de una red global, y tener distintas oportunidades de crecimiento y desarrollo, trabajar con personas excepcionales, este es el lugar para ti. en accenture contamos con cuatro áreas de negocio: strategy & consulting, technology, operations y song. cada una de estas áreas ofrece una experiencia profesional única, manteniendo el foco hacia la innovación, colaboración y transformación de nuestros clientes. ¿por qué te elegiremos? ¡porque los desafíos que enfrentas reflejan tus ambiciones! responsabilidades: - configuración y administración de genesys cloud (usuarios, roles, skills, colas, ivr, flujos en architect). - análisis de requerimientos funcionales y soporte a usuarios. - gestión de incidencias funcionales y documentación de procesos. - participación en proyectos de mejora, migración o implementación de nuevas soluciones. - colaboración con equipos t...
Accenture es una compañía global líder en servicios profesionales con una amplia gama de soluciones en estrategia y consultoría, tecnología, operaciones y capacidades digitales, brindando un servicio integral a nuestros clientes para que alcancen su máximo rendimiento. en nuestro equipo de #tecnología, trabajamos con nuestros clientes acompañándolos a afrontar los múltiples desafíos de la transformación digital. ayudamos a aprovechar el poder de las tecnologías digitales para ser más efectivas, innovadoras y disruptivas. actualmente nos encontramos en la búsqueda de desarrollador de integraciones genesys cloud. ¿por qué elegir accenture? si buscas una carrera desafiante, aprendizaje continuo, hacer parte de una red global, y tener distintas oportunidades de crecimiento y desarrollo, trabajar con personas excepcionales, este es el lugar para ti. en accenture contamos con cuatro áreas de negocio: strategy & consulting, technology, operations y song. cada una de estas áreas ofrece una experiencia profesional única, manteniendo el foco hacia la innovación, colaboración y transformación de nuestros clientes. ¿por qué te elegiremos? ¡porque los desafíos que enfrentas reflejan tus ambiciones! responsabilidades: - diseñar e implementar integraciones entre genesys cloud y sistemas externos usando apis rest, webhooks, eventos y sdks. - automatizar procesos y desarrollar nuevas funcionalidades técnicas que aporten valor al ecosistema del contact center. - proveer soporte técnico de segundo nivel para incidencias relacionadas con integraciones y automatizaciones. requerimiento...
Lograr las indicadores de contacto establecidos maximizando las funciones del marcador y el tiempo de gestión del telemarketing al menor costo posible. conocimiento en mediciones kpi´s. manejo de excel medio -avanzado, creación de informes, proyecciones para cumplimiento de indicadores, seguimiento en tiempo real, cargue de bases de datos, administración de marcadores, (cms avaya, presence,genesys,neotel,wolbox), 2aplicativos de marcación o discadores campañas inbound/outbound, principalmente cms y avaya un año de experiência en el cargo de torre de control en contact center horarios rotativos de lunes a sabado apertura o cierre de campaña 6:00 am a 11:00 pm domingo cuando se requiera tipo de puesto: tiempo completo salario: hasta $1.700.000 al mes...
¡buscamos un analista en tiempo real o analistaejecutivo wfm (workforce management analyst) para unirse a nuestroequipo! no dudes en unirte a esta gran empresa. responsabilidades -supervisar las métricas de rendimiento en tiempo real, incluidoslos volúmenes de llamadas, los niveles de servicio y la adherenciade los agentes. - realizar ajustes en tiempo real de los niveles dedotación de personal y los horarios para mantener una prestación deservicios óptima. - comunicarse con los equipos de operaciones paraabordar con prontitud las carencias de personal y los problemas denivel de servicio. - analizar datos históricos y tendencias paraidentificar oportunidades de mejora en la dotación de personal y laprogramación. - proporcionar actualizaciones e informes periódicossobre el rendimiento en tiempo real a la dirección y a lasprincipales partes interesadas. - colaborar estrechamente con losequipos de previsión y programación para alinear los planes dedotación de personal a corto y largo plazo. - participar enreuniones y colaborar con otros departamentos para optimizar elrendimiento de la plantilla. - mantenerse informado sobre lasmejores prácticas del sector y las tendencias emergentes en lagestión del personal en tiempo real. cualificaciones - licenciaturaen administración de empresas, estadística o campo relacionado. -experiencia demostrada en gestión de personal o campo relacionado. - dominio del software de gestión de personal (por ejemplo, verint,genesys, aspect) y microsoft excel. - gran capacidad de análisis yatención al detalle. - excelentes dotes de comunicación yre...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. position purpose this position will work to enable execution on the genesys mission, to power the world’s best customer experiences. the renewal manager is responsible to secure and grow recurring revenue and bookings for existing customers by applying genesys best practices for recurring revenue management. key responsibility the renewal manager is responsible to obtain renewal orders, prior to expiration of the current coverage period, for all recurring revenue across cloud, on-premise, subscription, etc. this customer/partner-facing specialization focuses on renewing contracts by applying genesys best practices for recurring revenue management. responsibilities / job duties in this role, the primary responsibilities will include (but are not limited to) all the responsibilities / job duties of renewal manager ...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: professional services engineer will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at the customer site. should be able to draft the plan, outline the checks and deploy and explain it to the customer and related counterparts. the engineer will manage nice related issues and outages in a timely manner and enhance the client's ability to maintain the nice system. in addition, the oss engineer will assist with nice projects, installations, and change management as required to support the customer’s environment and infrastructure. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! implement and deploy nice systems solutions for customers. provide l1/l...
Conocimientos técnicos: avaya/genesys de 5 a 10 años de experiência en posiciones relacionadas. nível de ingles b2/c1 ofrecemos: contrato a término indefinido horario administrativo posición 100% remota garantizamos tu crecimiento y contamos con certificación great place to work! ¡no pierdas la oportunidad y aplica ya!...
Conocimientos técnicos: avaya/genesys de 5 a 10 años de experiência en posiciones relacionadas. nível de ingles b2/c1 ofrecemos: contrato a término indefinido horario administrativo posición 100% remota garantizamos tu crecimiento y contamos con certificación great place to work! ¡no pierdas la oportunidad y aplica ya!...
Join or sign in to find your next job join to apply for the aws sr. consultant role at neuraflash 1 month ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. why neuraflash: at neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. we are proud to be creating the future of generative ai and ai agents, with salesforce launching agentforce and neuraflash being the exclusive partner for its private beta, now ranked as salesforce's #1 partner for agentforce. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. collaborate with experts passionate about leveraging technologies like agentforce to create impactful customer outcomes. your work could involve developing ai bots, streamlining operations, or building solutions with generative ai technologies. as an sr. aws consultant, you will have the opportunity to: support customers in adopting amazon connect solutions, ensuring successful implementation and positive outcomes. conduct technology assessments and audits to identify roi and outcomes for migrating to ccaas aws connect platform, enhancing agent experience and productivity. educate customers on aws value propositions and participate in architectural d...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: - work closely with a solution architect to deliver successful contact center solutions - provide technical advisory...
Lograr las indicadores de contacto establecidos maximizando las funciones del marcador y el tiempo de gestión del telemarketing al menor costo posible. conocimiento en mediciones kpi´s. manejo de excel medio -avanzado, creación de informes, proyecciones para cumplimiento de indicadores, seguimiento en tiempo real, cargue de bases de datos, administración de marcadores, (cms avaya, presence,genesys,neotel,wolbox), 2aplicativos de marcación o discadores campañas inbound/outbound, principalmente cms y avaya un año de experiência en el cargo de torre de control en contact center horarios rotativos de lunes a sabado apertura o cierre de campaña 6:00 am a 11:00 pm domingo cuando se requiera tipo de puesto: tiempo completo salario: hasta $1.700.000 al mes...
Job opportunity: outbound dialer specialist joinskycom bpo as an outbound dialer specialist and leverage yourexperience with genesys cloud dialer to optimize contact strategiesand improve campaign performance. responsibilities include: -managing and configuring outbound dialing campaigns - implementingeffective dialing strategies and call pacing - analyzing kpis andcampaign metrics to improve outcomes - ensuring compliance withcall center quality standards qualifications: - hands-on experiencewith outbound dialing campaigns - strong understanding of dialingstrategies and analytics - data-driven mindset for tracking andanalyzing performance metrics - results-oriented and a team player- knowledge of compliance standards and quality controls preferredattributes: - results-oriented mindset - ability to thrive infast-paced environments if you're ready to contribute to a dynamicteam, apply now! additional details - seniority level: entry level- employment type: contract - job function: business developmentand sales - industries: outsourcing and offshoring consulting#j-18808-ljbffr...
Softtek bogota, d.c., capital district, colombiasenior uc operations engineersofttek bogota, d.c., capital district, colombia3 days ago be among the first 25 applicantsget ai-powered advice on this job and more exclusive features.direct message the job poster from softtekwe’re looking for a senior unified communications (uc) operations engineer with strong expertise in cisco voice solutions to join our global infrastructure team. this role is hybrid in bogotá and will focus on the deployment, support, and optimization of collaboration and contact center technologies — with an emphasis on cisco jabber, webex calling, and cisco contact center platforms. you’ll also play a key role in our journey toward ucaas and ccaas transformation, helping design and implement modern cloud-based communication strategies.act as a subject matter expert in cisco uc and contact center environments.lead deployment and migration of cisco collaboration platforms, including jabber, webex calling, cucm, ucce, and cvp.configure gateways and consolidate telephony technologies across global sites.work with stakeholders to gather requirements and implement changes to call flows and dial plans.provide l2 escalation support in complex technical environments with third-party integrations.create and maintain detailed technical documentation and diagrams.collaborate with vendors to ensure sla compliance. qualifications:5+ years of experience in unified communications and/or contact center environments.hands-on experience with cisco voice technologies, especially jabber, webex calling, cucm, ucce, and cisco c...
Genesys empowers organizations of all sizes to improveloyalty and business outcomes by creating the best experiences fortheir customers and employees. through genesys cloud, theai-powered experience orchestration platform, organizations canaccelerate growth by delivering empathetic, personalizedexperiences at scale to drive customer loyalty, workforceengagement, efficiency and operational improvements. we employ morethan 6,000 people across the globe who embrace empathy andcultivate collaboration to succeed. and, while we offer greatbenefits and perks like larger tech companies, our employees havethe independence to make a larger impact on the company and takeownership of their work. join the team and create the future ofcustomer experience together. position purpose this position willwork to enable execution on the genesys mission, to power theworld’s best customer experiences. the renewal manager isresponsible to secure and grow recurring revenue and bookings forexisting customers by applying genesys best practices for recurringrevenue management. key responsibility the renewal manager isresponsible to obtain renewal orders, prior to expiration of thecurrent coverage period, for all recurring revenue across cloud,on-premise, subscription, etc. this customer/partner-facingspecialization focuses on renewing contracts by applying genesysbest practices for recurring revenue management. responsibilities /job duties in this role, the primary responsibilities will include(but are not limited to) all the responsibilities / job duties ofrenewal manager and: - exceed quarterly and ...
Job opportunity: outbound dialer specialist joinskycom bpo as an outbound dialer specialist and leverage yourexperience with genesys cloud dialer to optimize contact strategiesand improve campaign performance. responsibilities include: -managing and configuring outbound dialing campaigns - implementingeffective dialing strategies and call pacing - analyzing kpis andcampaign metrics to improve outcomes - ensuring compliance withcall center quality standards qualifications: - hands-on experiencewith outbound dialing campaigns - strong understanding of dialingstrategies and analytics - data-driven mindset for tracking andanalyzing performance metrics - results-oriented and a team player- knowledge of compliance standards and quality controls preferredattributes: - results-oriented mindset - ability to thrive infast-paced environments if you're ready to contribute to a dynamicteam, apply now! additional details - seniority level: entry level- employment type: contract - job function: business developmentand sales - industries: outsourcing and offshoring consulting#j-18808-ljbffr...
Atender las solicitudes de los clientes asistiendo al viajero y resolviendo de acuerdo con el alcance de su autonomía y/o escalando al jefe inmediato en los casos en indique cada proceso. asegurando la satisfacción del pasajero y cumpliendo con los estándares y políticas de la compañía. - solicitar los avales al supervisor cuando deba salirse del protocolo de asignación del prestador. - informar al pasajero acerca de la prestación y distintas instancias requeridas por el caso - gestionar los procesos de asistencias a través de las herramientas corporativas propias del área genesys, avaya, y gem - seguir los procesos delineados a través del briefing para los diferentes clientes y/o negocios corporativos - custodiar la información que se maneja de los diferentes casos con el fin de mantener la confidencialidad de la misma. - garantizar que todas las comunicaciones internas y externas tengan excelente ortografía...
As the application specialist, you would be responsible for development, analysis and maintenance of technologies & applications in order to support the global member services team, senior leadership team and other key business stakeholders. this individual would be part of the tap (technology & product) team. this role will have the opportunity to oversee and partner on projects with analysts, project managers, product managers, as well as technology team members in other departments. this position would report to the tap leadership team to determine daily, weekly, monthly, and yearly priorities for addressing the organization’s growing technologies & applications needs. **responsibilities**: - research and deliver new toolsets to leverage in conjunction to current and future - support the development of project plans to implement system changes helping become more efficient and optimize costs. - manage and maintain technology & application kpis (key performance indicators) for daily,weekly, monthly, quarterly, and yearly reports feature changes - reiterate, develop, and maintain weekly and monthly updates for senior leadership and leadership teams - partner with work force management and bi (bussiness intelligence) teams to - manage and maintain partner relations between key technology solutions - work within jira and asana to maintain visibility and accountability **required skills**: - 2+ years of experience with api (application program interface) and cloud-based technologies & tool-sets - experience with project management tools like atlassian co...
Requisitos: - tecnólogo o profesional en áreas de turismo y/o administrativas. - 2 años de experiência en ventas en el sector turismo. - dominio de paquete office (excel, powerpoint) - conocimiento avanzado de genesys o sistemas de acd. actividades a realizar: - cumplir los presupuestos de ventas establecidos. - mantener de forma activa y efectiva la asesoría de clientes asignados, a través de los canales virtuales y telefónico. - realizar gestión comercial virtual para los clientes asignados. - realizar prospección para captar nuevas ventas con los clientes actuales o nuevos. - negociar y renegociar productos y tarifas acordes con cada tipo de cliente en función de su potencial de venta. - capacitar la fuerza de ventas de los clientes para la correcta comercialización de los productos de asistencia de la compañía. - realizar seguimiento a los presupuestos de ventas mensuales de su portafolio de clientes - generar estrategias comerciales puntuales para cada cliente que permita alcanzar la meta individual de ventas. - realizar seguimiento de las cotizaciones - soportar el recaudo de cartera en aquellos casos con mora mayor a 30 días. - participar en la realización de eventos de turismo, ferias y workshops en representación de la compañía. - participar en las reuniones generales/comerciales virtuales o presenciales, así como realizar a tiempo las capacitaciones y cursos de entrenamiento propuestos por la compañía en las plataformas universal trainning y linkedin learning. - demás funciones asignadas que tengan relación con el cargo. ofrecemos: salario...
Company description who we are miratech helps visionaries change the world. we are a global it services and consulting company that fosters enterprise and start-up innovation. we support digital transformation for some of the world's largest enterprises by partnering with both large and small players. this allows us to stay at the forefront of technology, remain agile as a global leader, and create solutions that enhance our clients' businesses. we are a values-driven organization with a culture of relentless performance, which has contributed to over 99% of miratech's engagements meeting or exceeding scope, schedule, and budget objectives since 1989. miratech operates across 5 continents in 25 countries, employs nearly 1000 full-time professionals, and has an annual growth rate exceeding 25%. job description we are seeking experienced genesys cloud consultants to join our expanding team. this contract-based role offers flexibility to work on innovative projects for global clients tailored to their needs. it is ideal for professionals seeking part-time or project-based opportunities. key focus areas: genesys cloud architect and professional services: provide support related to genesys cloud architecture, ensuring effective implementation and integration within client operations. genesys cloud training: conduct training sessions for supervisors, administrators, users, and architects to improve their understanding and utilization of genesys cloud features. genesys cloud workforce management (wfm): offer expert guidance to optimize workforce management processes within the gen...
Descripción del trabajo: colaborarás con nuestros principales socios tecnológicos, incluyendo microsoft, google, aws, salesforce, ibm, redhat, telefonica, cisco, genesys, entre otros. funciones recomendadas amabilidad adaptabilidad comunicación iniciativa curiosidad flexibilidad competitividad agilidad información sobre currículums: para postularse a este puesto, prepare un currículum de calidad. a continuación, algunos consejos para crear uno excelente: vaya directo al grano. divida el contenido del currículum por temas. evite formatos que se desvíen de las reglas. utilice un lenguaje sencillo pero adecuado. evite mencionar pretensiones salariales. revise cuidadosamente su currículum. sea honesto y transparente. envío de currículum revise cuidadosamente las instrucciones en la página de solicitud para enviar su currículum correctamente. #j-18808-ljbffr...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. join the team and create the future of customer experience together. job title: collections specialist reports to: collections manager/latam location: bogotá-colombia (flexible) or sao paulo-brazil (flexible)#li-hybrid responsible for doing financial processing work in the company such as contacting customers to follow up on open invoices to pursue payment, interacting with sales members and other areas in the process of clearing disputes, informing payments received, making reconciliations and preparing reports for accounts. activities in this job may include: taking accurate records of financial activity. processing and reconciling accounts and records. checking bank statements for payments. logging into the collection system to update activities. following up on customers' accounts. applying credit memos and payments to customer and/or supplier accounts. collecting and maintaining customer accounts. direct contact with portuguese and spanish speaking customers. requirements: 4+ years of relevant professional experience in the area. advanced engl...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. sr. solutions consultant job profile: the sr. solutions consultant must support the pre-sales of genesys products, both through direct models with the sales team and through indirect models supporting partners. some of the skills specific to the role are: -in-depth technical & functional knowledge of the genesys products. - services and communicate this knowledge to technical and non-technical customers. - identify pain points in the customers' current operations and prescribe product-based solutions. - advise on complex system integration activities. - supporting generation events from technical, functional, and business perspectives with valuable messages about why you should consider genesys as your strategic partner. the job family is comprised of solution architects and solution consulting where: s...
Job opportunity: outbound dialer specialist joinskycom bpo as an outbound dialer specialist and leverage yourexperience with genesys cloud dialer to optimize contact strategiesand improve campaign performance. responsibilities include: -managing and configuring outbound dialing campaigns - implementingeffective dialing strategies and call pacing - analyzing kpis andcampaign metrics to improve outcomes - ensuring compliance withcall center quality standards qualifications: - hands-on experiencewith outbound dialing campaigns - strong understanding of dialingstrategies and analytics - data-driven mindset for tracking andanalyzing performance metrics - results-oriented and a team player - knowledge of compliance standards and quality controls preferredattributes: - results-oriented mindset - ability to thrive infast-paced environments if you're ready to contribute to a dynamicteam, apply now! additional details - seniority level: entry level - employment type: contract - job function: business developmentand sales - industries: outsourcing and offshoring consulting#j-18808-ljbffr analyst...
Genesys empowers organizations of all sizes to improveloyalty and business outcomes by creating the best experiences fortheir customers and employees. through genesys cloud, theai-powered experience orchestration platform, organizations canaccelerate growth by delivering empathetic, personalizedexperiences at scale to drive customer loyalty, workforceengagement, efficiency and operational improvements. we employ morethan 6,000 people across the globe who embrace empathy andcultivate collaboration to succeed. and, while we offer greatbenefits and perks like larger tech companies, our employees havethe independence to make a larger impact on the company and takeownership of their work. join the team and create the future ofcustomer experience together. position purpose this position willwork to enable execution on the genesys mission, to power theworld’s best customer experiences. the renewal manager isresponsible to secure and grow recurring revenue and bookings forexisting customers by applying genesys best practices for recurringrevenue management. key responsibility the renewal manager isresponsible to obtain renewal orders, prior to expiration of thecurrent coverage period, for all recurring revenue across cloud,on-premise, subscription, etc. this customer/partner-facingspecialization focuses on renewing contracts by applying genesysbest practices for recurring revenue management. responsibilities /job duties in this role, the primary responsibilities will include(but are not limited to) all the responsibilities / job duties ofrenewal manager and: - exceed quarterly...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
Company description sutherland is seeking an analytical and attentive person to join us as professional services engineer will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at the customer site. should be ...
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