Superside is looking for a strategic and experienced enterprise customer success manager to manage a portfolio of 15–20 high-value enterprise customers, including some of the most innovative brands in tech, ecommerce, and healthcare. this is not a su...
About reserhub: technology is transforming the way people travel and we're here to drive that evolution from the ground up. in 2014, at mit, we decided to embark on this journey by focusing on the bus industry. why? because it's the most widely used ...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading the onboarding processes of logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps' performance, as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities deployment of kn products and personalized settings according to customer requirements development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of lsp performance and integration of existing relationships with relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions identify areas of improvement, track root causes, and define actions for prevention in the future maintain and update customer sops in close collaboration with the business manager your skills and experiences bachelor's or university degree in international business or related fields previous experience in 4pl and freight forwarding (air, sea, road...
Our customers will measure our contribution to their success based on the value they receive from our services. tams are responsible for the overall governance and technical service delivery. they help customers maximize the business value of their oracle investments, achieving the desired business outcomes while minimizing risk. to do this, tams must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their it strategy, overcome challenges and meet business goals, and use leading practices for successful oracle technology and cloud deployments and operations. the services portfolio includes managed services, on-premise, hybrid cloud, applications, platforms and databases (saas/paas/iaas), and security services that tams may manage in full or in part. career level - ic5 develop and manage the oracle customer relationships by forming long term, high level, relationships with the customer stakeholders. work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. is expected to, be a leading contributor providing direction and mentoring to others on the team. display authority, confidence and a significant understanding of the customers’ business strategy and industry drivers. understand the customer organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap. work collaboratively with sales, the delivery teams and customers to identify appropriate solutions. coordin...
Purpose contributes to the overall success of business human resources activities for the contact centre unit ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. the senior manager, human resources is responsible for supporting the director, human resources and contact centre business line on strategic talent needs and delivery of hr strategic plans and initiatives. the senior manager provides hr advice and counsel to vps in the areas of talent and hr strategy to help meet their business needs by leveraging communities of expertise (coes) for overall strategies and guidelines and hr services for reporting and support. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. participates and represents hr in strategic business plan development and on-going business meetings / decisions with business line leaders. identifies the right hr strategy and solutions to meet business objectives, provide strategic direction for the business. owns the talent strategy for the business and provides strategic insights and solutions to leaders on talent priorities and needs. delivers input and feedback on program / policy design to the director and coes and provide recommendations on program execution. facilitates hr regulatory compliance needs (e.g. reporting) with hr services. collaborates with ...
Data engineering applications associate etl 217401 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose the etl developer will contribute to the overall success of the global enterprise technology – corporate security globally by designing and implementing end to end etl solutions from data analysis, data modeling to etl. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. build best in class etl solutions, and will be working closely with product owners, developers, scrum masters, project management and stakeholders. analyze highly complex business rules and logic and translating those into technical implementations. perform data wrangling to merge disjointed data sources and implement complex data transformation. develop etl process using ms sql server bi stack, sql server integration services and ms azure data factory to ingest, transform, cleanse and load data into on-prem sql server 2017, 2019 and/or azure sql db. conduct source data analysis and profiling to complete source to target mapping. logical and physical data modeling to develop highly optimized data infrastructure for fast querying of large volume of data. assure data quality, security, and compliance requirements are met. provide proactive support and maintenance to the existent etl solutions to keep them at its best of quality. take ownership of bugs, defects, enhancements or any assignment end to end. understand how the bank’s risk appetite and risk cultur...
Infrastructure support analyst - scotiatech get immediate access to 2,163,000 premium jobs and direct access to top employers worldwide. our platform offers verified, high-quality jobs only, free from ads, scams, or junk. explore thousands of open positions, including flexible remote jobs, tailored to your lifestyle. exclusive resume review receive expert feedback with personalized suggestions to enhance your resume. requisition id: 210673 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose contribute to the success of global network operations as part of the day support team, ensuring the execution of specific goals, plans, and initiatives in support of the team’s business strategies and objectives. ensure all activities comply with regulations, policies, and procedures. accountabilities champion a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. conduct health checks, provide reporting, incident communications, answer hotline calls, and respond to email requests. ensure efficient operations in accordance with scotiabank’s values, code of conduct, and global sales principles, maintaining effective business controls to meet operational, compliance, aml/atf, sanctions, and conduct risk obligations. consider the bank’s risk appetite and culture in daily activities and decisions. promote a high-performance and inclusive work environment. coordinate with help desk to resolve user network issues, open tickets with carriers a...
Summary: implement organization strategies through the effective direction and management of resources, while being accountable for the business strategies, functional or operational areas, processes or programs with a regional scope responsible and accountable for managing and developing a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects. manages the delivery of contracted services to clients to ensure that slas (service level agreements) and kpi (key performance indicators) as defined in the relevant contracts are met or exceeded. maintains tight control over the project delivery, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. builds and maintains strong client relationships, and provides day-to-day client advice and support. promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s). delivering functional, technical or project information to sales that can be used as input for commercial proposals or as information documents. complexity: demonstrates thought leadership in driving improvements to existing processes & practices resolves complex problems or problems where precedent may not exist may lead medium-sized project teams (with 6+ members), allocating work and communicating persuasively exercises independent judgment in methods, techniques a...
Location: bogota, colombia (hybrid) **resumes must be submitted in english for consideration** telesign connects, protects and proactively defends companies, customers and the digital interactions between them. with powerful ai that delivers identity with speed, accuracy and global reach, we enable continuous trust. empowering companies to transact, communicate and engage with their customers free of fear, continuous trust makes the promise of the digital economy possible. senior routing engineer business messaging is a rapidly growing industry. telesign’s apis connect some of the world’s largest brands with their consumers to deploy rapid and critical communication. the reliability of our messaging platform serves as a foundation for our customers’ mobile communication and operations. our role in messaging operations is to proactively look at worldwide routing patterns, define the optimal routing profile per customer, monitor message delivery rates, and general connectivity performance across our many messaging paths. the ideal candidate must be able to connect the dots across disparate data points, troubleshoot, investigate, and use judgment while providing real-time support, detailed guidance, and recommendations to support our customer’s routing needs. you will work cross-functionally with various teams, including carrier partnerships, service quality, business enablement, and customer success. you will work with an experienced international team dedicated to improving messaging performance and profiling our underlying interconnectivity based on quality vs. cost. the ro...
Customer success manager (entry-level) remote | full-time | flexible hours salary: $20,000 $24,000 usd per year (approx. $2,000/month) overview were looking for a proactive and people-focused customer success manager to deliver outstanding support and build lasting relationships with users. this is an ideal entry-level opportunity for someone who thrives in dynamic environments, enjoys problem-solving, and is eager to grow within a supportive team. key responsibilities support & engagement : provide responsive, empathetic support to users, helping them navigate the platform and solve issues quickly. lead management : triage incoming leads from trainers or partners, directing them to the right teams. problem-solving : troubleshoot account and technical issues, escalating where necessary. retention & satisfaction : use proactive outreach and tailored offers to reduce churn and improve user satisfaction. sales support : respond to inbound queries, providing helpful product information to encourage sign-ups or purchases. customer & sales operations : assist with onboarding, pre-sales tasks, basic email support, and reporting for business reviews. community engagement : monitor and engage with users through social media channels or groups, answering questions and maintaining a strong brand presence. data & crm : maintain accurate and organized customer records using payment platforms and crm tools. feedback & insights : share customer feedback and insights to help improve services and products. process optimization : collaborate with internal teams to strea...
Superside is looking for a strategic and experienced enterprise customer success manager to manage a portfolio of 15–20high-value enterprise customers, including some of the mostinnovative brands in tech, ecommerce, and healthcare. this is not asupport role. it’s a strategic partner position that blends customer success, account management, and marketing strategy.you’ll work directly with senior stakeholders (cmos, brand andgrowth leads), helping them unlock the full potential of superside’s ai-powered creative services to drive revenue,efficiency, and innovation. you’ll have the opportunity to make areal impact, supported by robust onboarding and well-documentedprocesses to help you hit the ground running. what you'll do: - ownkey relationships across enterprise accounts, aligning creativestrategies with customer business objectives. - monitor accounthealth, identify expansion opportunities, and mitigate risk. -partner with sales and solution architects to execute strategicgrowth plans. - ensure customers fully leverage superside’sservices by driving adoption, sharing best practices, and guidingchange management. - collaborate with creative project managers,creative leads, and specialist teams (video, ai, web) to deliverseamless execution across multiple workstreams. - lead strategicplanning sessions and qbrs with vp - and c-level stakeholders,highlighting roi and business impact. - capture feedback and trendsacross accounts, influencing internal improvements to superside’sproduct and service delivery. what you'll need to succeed: - 5+years of customer success, acc...
Requisition id: 212164 join a purpose driven winningteam, committed to results, in an inclusive and high-performingculture. purpose contributes to the overall success of the hire& onboarding team within hr services operations globallyensuring specific individual goals, plans, initiatives are executed/ delivered in support of the team’s business strategies andobjectives. ensures all activities conducted are in compliance withgoverning regulations, internal policies, and procedures. accountabilities 1. champions a customer focused culture to deepenclient relationships and leverage broader bank relationships,systems, and knowledge. 2. support in the contribution ofopportunities for improvement in the process and effectiveness ofdelivering project objectives and goals. 3. monitors and triagesrequests received via our case management system to theirrespective teams or advisors’ queue in a timely manner. 4. liaisewith the regulatory bodies in every country to maintain theintegrity of the clause library, offer letter templates, contracttemplates, additional clauses or any internal offer letters, and case management templates. 5. drives the internal auditinginitiatives to ensure data accuracy and integrity of hr employeerecords such as but not limited to all payroll and stakeholders’reports. 6. fully understanding and expertise country local hrsystems, regulations, and internal processes/policies. 7. assistthe advisors with complex employee inquiries pertaining torecruiting & onboarding, resolve escalated inquiries andprovide coverage for overflow work when required. 8. train n...
Are you a technical enthusiast with a knack fordesigning and implementing robust solutions behind the scenes? whatif you had a chance to be a part of the world's leading saas,software, or hardware solutions? join us as a solutions engineerfor a platform that provides a secure and reproducible environmentfor product demos. thrive in a multicultural and multilingualenvironment while enjoying your home office. unlock your potentialby mastering new skills and achieving challenging goals with our people first management approach. what you will do: 1. executeproofs of concept and pilots to inspire and validate technicalrequirements 2. design and implement solutions to optimize thefunctionality of the product experience platform 3. build customerassets to enable customers to achieve value more quickly 4. communicate customer feedback into actionable product roadmap items5. support strategic customers as they implement our solution 6. maintain working knowledge of the products and services 7. communicate with internal teams to ensure the delivery ofhigh-quality assets that drive the success of the innovativesolutions what you need to succeed in this role: 1. excellentenglish communication skills (at least c2 for both spoken andwritten) 2. possess at least two web development skills (html, css,javascript, web services) 3. demonstrate understanding of webapplication design and operations 4. demonstrated problem-solvingand analytical skills 5. dedication to teamwork, and getting thingsdone together 6. ability to adapt to new and dynamic environments7. personal laptop or computer...
Job title: e-commerce client success & operationslead company: pro coffee gear location: remote (global) employmenttype: full-time (8 hours - central time) about us: pro coffee gearis a dynamic and rapidly expanding e-commerce company thatspecializes in providing top-tier espresso machines and relatedparts to coffee enthusiasts worldwide. we pride ourselves onoffering high-quality products alongside exceptional customerservice to ensure that every coffee aficionado can enjoy theperfect cup. job description: we are seeking a highly motivated andproactive individual to join our team as an e-commerce clientsuccess & operations lead. as the lead in this role, you willbe responsible for managing the day-to-day e-commerce operationsand ensuring the highest level of client satisfaction. responsibilities: 1. manage the day-to-day e-commerce agenda,including overseeing order processing, inventory management, andfulfillment. 2. facilitate drafting and sending emails to clients,ensuring timely and professional communication. 3. monitor andaddress any issues that arise throughout the customer journey,resolving them efficiently to maintain a positive customerexperience. 4. maintain visibility on tracking information forshipments and drop ships, ensuring accurate and timely delivery tocustomers. 5. attend to incoming orders, processing them promptlyand accurately. 6. provide after-sales assistance by assistingclients with subsequent orders of related items such as parts,filters, and accessories. 7. conduct research and coordination foritems not listed on our website, ensuring custome...
Professional services director bogota, colombia *onlycvs submitted in english will be considered* the opportunity:anthology delivers education and technology solutions so thatstudents can reach their full potential and learning institutionsthrive. our mission is to empower educators and institutions withmeaningful innovation that’s simple and intelligent, inspiringstudent success and institutional growth. the power of together isbuilt on having a diverse and inclusive workforce. we are committedto making diversity, inclusion, and belonging a foundational partof our hiring practices and who we are as a company. for moreinformation about anthology and our career opportunities, pleasevisit www.anthology.com. the professional services director servesas a partner to anthology field operations in the identification,cultivation, and closure of strategic opportunities. thisindividual will represent anthology services – specifically fromthe vantage point of services delivery – in ensuring that its valueproposition, resource experience, implementation approach, andmethodology are articulated in a responsive, timely, andintelligible way, during the sales cycle. critically, the directorwill also provide continuity and drive knowledge-transfer, asinstitutions move from prospect to customer, and are handed off toprofessional services delivery and customer experience teams forimplementation. primary responsibilities will include: - serving asthe liaison between field operations and the pmo/delivery practices - understanding the needs and expectations of targeted highereducation instit...
Koronet bogota, d.c., capital district, colombiacustomer success manager koronet is the leading vertical saas, b2be-commerce, and payments software company serving the >$50billion annual global b2b floral industry. our solutions include aninventory and operations management platform; an e-commerce networkthat facilitates end-to-end transactions throughout the supplychain; and fintech solutions for payments and procurement. bysupporting many of the largest businesses in the industry, we helpkeep florists' shelves stocked, weddings beautifully bloomed, and valentine’s day vibrant. at koronet, we are proud to be the parentcompany of some of the most trusted erp, operations, and e-commercesolutions in the floral industry, including komet sales, axerrio,and unosof. with teams spread across the united states, ecuador,argentina, uruguay, the netherlands, and colombia, our reach istruly global. through our expansive network of partners, we connecthundreds of flower growers, importers, and wholesalers, whotogether represent a significant portion of the global floralmarket. our mission is clear: to unify the floral supply chain bydelivering mission-critical business operations solutions thatpower the largest b2b e-commerce network in the industry. backed bya leading growth equity fund, we continue to expand rapidly across north america and europe, growing both organically and throughstrategic acquisitions. about the role we are seeking anexperienced customer success manager with a strong background insaas, with familiarity of the floral industry a plus. the idealcandidate will b...
Build and promote great relationships with colleagues,design customer experiences that inspire loyalty. you are the mostimportant pillar of our success. you make the difference. your rolethe project director holds a senior-level position within the integrated logistics - 4pl organization. this role reports directlyto the head of global customer onboarding and involves closecollaboration with senior stakeholders across key areas, including customer, kn process & systems, operations, and businessmanagement & lsps. your responsibilities - manage a portfolioof integrated logistics (4pl) projects at a strategic level. - leadimplementation projects in alignment with global and regionalproject management methodologies and risk control frameworks. -oversee key project activities, including requirements gathering,solution validation, ownership of end-to-end operational design,deployment, and stabilization of implemented solutions. - ensuredelivery of projects within budget and on schedule, addressing andresolving any deviations related to scope, budget, or timelines. -assist in evaluating solutions and budgets for new customerimplementation projects, covering initiation, planning, design,validation, deployment, and post-deployment phases. - interact withsenior stakeholders on the side of customers and lsps, addressingissues and elaborating on solutions/scenarios. your skills and experiences - bachelor's degree in international business orrelated fields. - proven experience in 4pl and freight forwarding(air, sea, road). - proven experience with project management. -experience ...
Work from home office of the ceo analyst gracias porhaberte postulado a la oferta de empleo work from home office ofthe ceo analyst, en bairesdev s.a.. at bairesdev, we've beenleading the way in technology projects for over 15 years. wedeliver cutting-edge solutions to giants like google and the mostinnovative startups in silicon valley. our diverse 4,000+ team,composed of the world's top 1% of tech talent, works remotely onroles that drive significant impact worldwide. when you apply forthis position, you're taking the first step in a process that goesbeyond the ordinary. we aim to align your passions and skills withour vacancies, setting you on a path to exceptional careerdevelopment and success. we are seeking a methodical, organized,detail-oriented, and process-driven analyst to join the office ofthe ceo. in this role, you’ll work directly with the team thatsupports our ceo’s most strategic initiatives. the scope of thework includes analyzing, reviewing, defining, and improvingprocesses across the organization, identifying systemic issues, andproposing solutions. you’ll gain unparalleled visibility intocross-company processes and have the opportunity to contribute tohigh-impact areas in a hyper-growth, efficient environment. whatyou will do: - analyze and define key processes, identify systemicissues, and propose solutions. - lead or support the execution andimplementation of process improvements. - identify automation andimprovement opportunities within the process of the area. -document processes for future reference and process optimization. what we are looking ...
Sales engineering manager - remote work: at bairesdev,we've been leading the way in technology projects for over 15years. we deliver cutting-edge solutions to giants like google andthe most innovative startups in silicon valley. our diverse 4,000+team, composed of the world's top 1% of tech talent, works remotelyon roles that drive significant impact worldwide. when you applyfor this position, you're taking the first step in a process thatgoes beyond the ordinary. we aim to align your passions and skillswith our vacancies, setting you on a path to exceptional careerdevelopment and success. sales engineering manager at bairesdev weare looking for a sales engineering manager with proven experienceand a passion for selling technology solutions, to join our teamand help spearhead our growth. you will play a critical and activerole in the day-to-day operations. this is an excellent opportunityto be one of the key members of our sales team and positionyourself for unique career growth opportunities. what you’ll do: 1. plan, prepare and execute strategic deals in complex sales cycles.2. work closely and collaboratively to develop and implementappropriate prospect strategies and plans. 3. provide complete andappropriate solutions to boost revenue growth and profitability. 4. present, promote, and sell services using solid arguments toexisting and prospective customers. 5. establish, develop, andmaintain positive business and customer relationships. here’s whatwe are looking for: 1. american citizen (residing in the usa orlatam). 2. ability to creatively explain and present ...
At capgemini engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. from autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique r&d; and engineering services across all industries. join us for a career full of opportunities, where you can make a difference, and where no two days are the same. what will you be doing? the sales operations team focuses on driving revenue by implementing tools and processes that enhance efficiency, productivity, and insights. the team establishes policies across key commercial processes, reducing reliance on informal knowledge. they also develop next-generation analytics capabilities to support better decision-making and long-term growth. success is measured by kpis such as account plan completion rate, solution penetration, forecast accuracy, pipeline coverage, dollar sales, and transaction sales. as a sales operations specialist, you will support clients throughout the customer lifecycle. your responsibilities include monitoring and advancing client sales opportunities via the microsite and dynamics system, ensuring opportunities have all necessary details to move swiftly through the pipeline to revenue recognition. you will collaborate cross-functionally to ensure a smooth, error-free order-to-cash process. job responsibilities 1. track and pursue commercial opportunities to accelerate them through the pipeline to reve...
Sales engineering manager - remote work: at bairesdev,we've been leading the way in technology projects for over 15years. we deliver cutting-edge solutions to giants like google andthe most innovative startups in silicon valley. our diverse 4,000+team, composed of the world's top 1% of tech talent, works remotelyon roles that drive significant impact worldwide. when you applyfor this position, you're taking the first step in a process thatgoes beyond the ordinary. we aim to align your passions and skillswith our vacancies, setting you on a path to exceptional careerdevelopment and success. sales engineering manager at bairesdev weare looking for a sales engineering manager with proven experienceand a passion for selling technology solutions, to join our teamand help spearhead our growth. you will play a critical and activerole in the day-to-day operations. this is an excellent opportunityto be one of the key members of our sales team and positionyourself for unique career growth opportunities. what you’ll do: 1.plan, prepare and execute strategic deals in complex sales cycles.2. work closely and collaboratively to develop and implementappropriate prospect strategies and plans. 3. provide complete andappropriate solutions to boost revenue growth and profitability. 4.present, promote, and sell services using solid arguments toexisting and prospective customers. 5. establish, develop, andmaintain positive business and customer relationships. here’s whatwe are looking for: 1. american citizen (residing in the usa orlatam). 2. ability to creatively explain and present complexcon...
Builds and fosters excellent relationships withcolleagues, promotes customer experiences that inspire loyalty. youare the most important pillar of our success. you make adifference. your role the sea logistics healthcare/reeferoperational care manager is responsible for managing thehealthcare/reefer operational team(s). they are the expert inoperational processes and drive a team to provide first-classservices according to the global and national sea logisticsstandards. responsible for operational excellence to support thegrowth, gross profit and indirect expenses for healthcare/reeferteam. oversees and coordinates a team of operations supervisors,team leads and specialists, within the operational care center(occ). take the lead to optimize the operational process and kpi(key performance indicators) performance within the team. theoperations manager ensures that they provide the best operationalsupport for new business opportunities and improve underperformingbusiness and are responsible for driving continuous improvementinitiatives across the department. your responsibilities - provideleadership and direction to the operational care team, includingsupervisors, while establishing and maintaining a positive employeeexperience. - ensure that disciplinary and poor performance issuesare dealt with quickly and correctly. - ensure operationalproductivity kpi’s are achieved or exceeded, while maintaining thehighest level of data quality and compliance needs. - collaboratewith operations management for implementation of any processchanges, while driving continuous improvement initi...
Global service desk senior agent equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. we are a fast-growing global company with 70+ consecutive quarters of growth. through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and it service providers in over 26 countries spanning five continents. joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. we embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success **what you will be doing** provide best-in-class support through evaluating customer loyalty and oversight of regional customers in spanish and english. primary responsibility includes initial onboarding & ownership of support issues for integration customers. works independently, receives instructions on new assignments, and supports the existi...
Hi, i'm juliana restrepo , your recruiter and guide to joining csg. at csg, you're more than your resume. we want your diverse perspective and unique background to help us enrich the work we do together. we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. channel the power of you and begin the journey to becoming a csger. what you'll do - you will report to dir success operations enablement to contribute to the goals of the customer education services team. - you will deliver engaging technical training to classroom-based, virtual classroom-based, or blended-learning groups or individuals using teams or other applicable software. - you will work as part of a global team to ensure global consistency in best practices and training delivery methodologies are used. - you will set up and configure new and existing training environments. - you will arrange for and conduct on-site training when needed. - you will build an understanding of the customer's business and demonstrate an understanding of the business in training presentations. - you will gather and document internal and external customer requirements. - you will contribute to course development, updates, and general improvements to learning content. - you will help the instructional design team translate learning outcomes into appropriate learning activities and assessments. - you will network with key contacts across the organization and across other company functions to gather feedback on training content enhancements. you should have - ba...
We are enteractive, a service provider in the online gambling (igaming) industry. we are the industry leader and the experts in player reactivation. be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. through our custom-made tech (re)activation cloud, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! we are seeking a highly skilled and dynamic account manager to join our b2b team at enteractive in malta. as an account manager, you will be responsible for managing a portfolio of key accounts, ensuring their long-term success, and driving revenue growth. this is a strategic and client-facing role, requiring frequent travel to attend industry conferences, events, and meetings to strengthen relationships and drive new opportunities. key responsibilities: 1. own and manage a portfolio of key accounts, developing and executing tailored strategies to ensure the long-term success and growth of each account. 2. support customers throughout the product launch and customer lifecycle. 3. develop comprehensive account plans aligned with client business objectives and ensure that enteractive’s services continue to add value at every stage of the client lifecycle. 4. build, maintain, and deepen relationships with key stakeholders, including c-level executives, operational teams, and decision-makers within client organizations. 5. act as the primary strategic partner for senior stakeholders, fostering trust and acting as a consulta...
On behalf of tipalti, sd solutions is looking for atalented customer success manager to join a rapidly growing fintechcompany! about the role as a customer success manager, you will beessential in helping our customers succeed with our products andservices. you will serve as the primary contact, fostering strong,long-lasting relationships to ensure customer satisfaction,engagement, adoption, retention, and growth. your responsibilitiesinclude proactively managing accounts, setting benchmarks,conducting business reviews, reviewing product usage and feedback,and suggesting enhancements to improve customer experience.responsibilities 1. develop and maintain strong relationships witha portfolio of 150+ clients, supporting them throughout theirjourney post-implementation, including onboarding, adoption, andexpansion. 2. become an expert in our products and services,staying updated on new features and sharing best practices withcustomers. 3. drive brand loyalty, customer satisfaction, andadvocacy. 4. act as the owner and primary contact for customeraccounts, monitoring for areas of improvement and resolving issuespromptly. 5. identify growth opportunities through upselling andcross-selling. 6. focus on net dollar retention and churnprevention, prioritizing customer experience and loyalty. 7.collaborate with sales, solutions, support, product, and marketingteams to gather and act on feedback. 8. utilize data to informdecisions and improve customer experience, and mentor team members.requirements 1. at least 2 years of experience in customer successor account management, preferably...
We are looking for a operations supervisor at groupcos! are you looking for a new position in your career? do you want a new challenge? do you have experience working in the bpo industry as a operations supervisor? this job is for you! we´re looking for a detail-oriented person, who has good understanding of quality customer treatment and brand loyalty with ability to follow precise instructions. we have for you: monday to sunday schedule, two days off for you! 42 productive hours. salary $3.500.000 + $500.000 commission plus unique memberships for you. qualifications: c1 in english. full time availability. prior experience in collections campaigns in the bpo industry excellent verbal and written communications skills, attention to detail, experienced problem solver, strong listening, ability to multi-task, and manage time effectively. about the job: 100% on-site vacancy / bogotá indefinite term contract schedule (sunday to sunday 7 am to 3 am) 42 productive hours salary base 3.500.000 + commission 500,000 cop + health insurance (after three months) + laika membership (upon availability) + netflix/ spotify (upon availability) tipo de puesto: indefinido...
Job description. experienced customer service representant operations (2406227---w) experienced customer service representant operations. 2406227---w description johnson & johnson is currently seeking an experienced customer service representant oper...
We are a fast-growing company that helps career coaches scale their businesses through expert consulting, marketing, and operations strategies. our focus is on empowering coaches to streamline their processes, attract more clients, and grow sustainab...
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