**about 24-7 intouch** 24-7 intouch is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** we’re changing the way people think about customer care, and we need your help! we’re searching for a health & safety coordinator to be responsible for continuously improving health & safety policies, focusing on the prevention of occupational injuries and illnesses, as well as planning, budgeting, implementing and maintaining costs/methods in regards to employee health plans. **as health & safety coordinator, you will** - represent 24-7 intouch as the prime internal and external contact for any issues or emergencies related to health & safety - conduct briefings and technical meetings for employees regarding health & safety issues - ensure policies meet compliance and legal requirements - develop and manage comprehensive employee health & safety program development (including ergonomic injury reduction, industrial safety management, waste management, air emissions and wastewater discharge) - establish systems for monitoring workplace safety risks and environmental impacts by analyzing work processes, materials, equipment and the work habits of employees - identify areas (potential or existing) of non-compliance through audits and inspections - dev...
**about 24-7 intouch** 24-7 intouch is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** are you looking for an exciting new challenge? 24-7 intouch is looking for you! as one of the world’s leading outsourcing companies, 24-7 intouch is seeking our next generation of leaders. by fostering a bold and competitive culture, we set the bar for excellence, both internally and within the bpo industry. we’re searching for a senior resource planner to support our global workforce team in creating and maintaining various capacity planning and forecasting models to determine required staffing levels. **as senior resource planner, you will** - ensure that all members of the team are focused on the delivery of company resource planning and client-partner operational expectations - build and maintain relationships with internal and potentially external stakeholders - support, motivate and retain an outstanding workforce team - work closely alongside operational team members to ensure that all client and company goals and objectives are met - interact with external partners and develop long term relationships - assist in analyzing client metrics and staffing on a consistent basis in order to maximize and make recommendations for efficiency on a line...
**about 24-7 intouch** 24-7 intouch is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** we are looking for a front desk receptionist responsible for manning the front desk/reception to ensure a pleasant experience for visitors and staff, while providing administrative support to various departments. **as front desk receptionist, you will** - maintain reception area and conference room(s), keeping these areas tidy - greet customers, vendors, job applicants and other visitors in a courteous, friendly, and timely manner - answer and route calls received at the front desk to appropriate parties - ensure visitors and employees sign in and out of entry logs as required - sort and route mail, correspondence, packages, and messages for timely delivery to appropriate party - direct issues or problems to appropriate party for resolutions - coordinate meetings and organizes catering - provide entry level administrative support including but not limited to typing, filing, copying, scanning, and coordinating calendars - perform other duties as assigned **requirements**: **as front desk receptionist, you have** - high school diploma or equivalent required - minimum of 1-2 years of experience in clerical administration which includes experience...
**about 24-7 intouch** 24-7 intouch is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** we are looking for a senior analyst, business analyst to support streamlining data collection and data reporting to serve the insights needs of 24-7 intouch and its clients. **as senior analyst, business analytics, you will** - design and develop metrics, reports, and analyses to drive key business decisions - provide insights to ops department on the trends, values, and attributes that emerge from the reports and analyses done - support research projects, ad-hoc analyses and client-specific inquiries from a data/business analytics perspective - identify opportunities to analyze and slice and dice the different data sources available - use data to explain the root cause behind issues **requirements**: **as senior analyst, business analytics, you have** - undergraduate or graduate degree in mathematics, engineering, finance, management, or other relevant technical fields - 5 years of working experience in a business analyst, data analyst or business intelligence role - experience with tableau, python, r shiny or other visualization tools - previous experience designing visually compelling presentations - previous knowledge of bpo industry is pre...
**about 24-7 intouch** 24-7 intouch is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** **as sourcing lead, you will** - supervise a team of sourcing associates and specialists including establishing performance and/or career goals - ensure visibility of sourcing event status (job fairs, caravans etc.) - interact with applicants & respond to initial inquiries and concerns including through our social media and various other platforms - manage sourcing channels: online, referral program, external events, and vendor management - create strategies to meet client requirements - conduct & request tests needed for hiring - recommend ways of improving recruiting process - participate in job fairs & hiring events - create and host various promos and activities - promote recruiting and sourcing activities using job portals, social media, and various tools - build relationships with internal employees **requirements**: **as sourcing lead, you have** - a college degree or certificate is preferred (or equivalent combination of education and work experience) - 2-3 years experience in bpo recruitment/sourcing - strong verbal and written english communication skills - strong problem solving and decision making skills - ability to work in a f...
**about 24-7 intouch** 24-7 intouch is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** we’re looking for a person who has the vision, experience and passion to contribute to our culture and the success of recruiting and operations. **as testing specialist, you will** - partner with recruiting coordinator to determine daily goals - ensure all applicants have completed the required testing - run background checks and ensure it meets the company standards - ensure recruiter workload is balanced - guide applicants throughout the hiring process - fill out all recruiting trackers and required reports - ensure all applicant’s experience is satisfactory **requirements**: **as testing specialist, you have** - high school diploma or equivalent is required - english level from c1 and above - strong communication and interpersonal skills - excellent attention to detail and organizational skills. - problem solving skills - proven ability to manage multiple tasks and demonstrate flexibility - ability to effectively interact with all levels in the organization - a background in the bpo industry would be considered an asset - ability to work a variety of shifts, including days, evenings, weekends and holidays - ability to maintain confide...
**about 24-7 intouch** 24-7 intouch is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** we’re changing the way people think about customer care, and we need your help! we’re searching for a campus director to consistently immerse the campus with the 24-7 intouch culture, while ensuring the site is optimally functioning and driving the happiness of our employees. **as campus director, you will** - promote the 24-7 intouch culture and evaluate how local teams are exemplifying our corporate values (our 10 things) - mentor local team leadership in collaboration with global department leaders to ensure standards are maintained and key processes are executed - keep a pulse on operational and cultural key performance indicators, streamlining communication to local leaders through weekly meetings - alert leaders of changes, drivers and opportunities within key kpis and create collaborative solutions - ensure accuracy of reporting, working locally to enhance results - establish priorities with department managers and track action item progress - escalate campus issues to respective leaders and collaborate on solutions - support rollout of new programs and processes - audit and track operational processes within each line of business, identify...
**about 24-7 intouch** 24-7 intouch is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** are you looking for an exciting new challenge? 24-7 intouch is looking for you! as one of the world’s leading outsourcing companies, 24-7 intouch is seeking our next generation of leaders. by fostering a bold and competitive culture, we set the bar for excellence, both internally and within the bpo industry. we’re hiring a director of workforce management to manage all activities and resources related to our workforce department. this role will have the responsibility to ensure all team members are focused on the delivery of 24-7 intouch’s financial goals and the operational expectations of our client-partners. **as director of workforce management, you will** - analyze metrics and staffing on a consistent basis to maximize and make recommendations for efficiency on a global level across multiple client programs - manage, support, motivate and retain an outstanding workforce management team - support sales team by participating in meeting requests - maintain awareness of emerging industry tools to ensure that 24-7 intouch remains on the cutting edge of innovative solutions - perform periodic reviews of current company technology against other tools...
**about 24-7 intouch** 24-7 intouch is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** we are looking for a facilities logistics coordinator for a temporary 3-month contract who has experience with logistics processes, vendor negotiations, data analysis, and teamwork with various stakeholders to procure items as required for daily operations for the facilities team. **as facilities logistics coordinator, you will** - be involved in logistics, imports, shipments, storage management and inventories for the company - analyze spend, and other forms of data, in order to prepare various reports as required - carry out deep dive spend audits, and report findings as required - forecast capability in terms of different items that facilities administrates (food, toiletries, computers, webcams, amongst others) - prepare spend to budget performance reports - examine and analyze requisitions and quotations from vendors to ensure alignment with effective policies and procedures - work with internal stakeholders to ensure products and services are sourced efficiently - create ad-hoc reports as required (a plus if experienced in data studio or other data visualization tool) - coordinate with international shipping for imports, securing the estimated...
**about 24-7 intouch** 24-7 intouch is a global customer care and technology company that provides value-driven, future-forward solutions. for over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, laivly, and driving change for our client partners through actionable insights and analytics. **about the job** the facilities analyst will work directly with administrative processes, file documentation, purchase order (po) elaboration, budget control, legalization of expenses (petit cash, credit cards. down payments, etc), deliveries and reclamation of equipment (when needed) for a temporary 30-day contract. **as facilities analyst, you will** - be involved in the access authorization process, guarantee the accomplishment of security policy. - responsible for legalization of expenses of the area (petit cash, corporate credit cards, down payments, etc) - support the team with calls to agents (current and former employees) in order to reach reclamation goals - create pos in netsuite and update of the budget tracker - follow up the vendor invoice process every month - identify opportunities from data analysis and propose solutions **requirements**: **as facilities analyst you have** - university and/or college diploma in business administration or any related field is preferred - a combination of work experience and education will be considered - minimum 1+ years of experience in analyst roles for administrative areas (logistics experience will be taken in...
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