Job title: guest relation manager anantara hotels resorts is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality. the anantara convento di amalfi grand hotel, a beautifully refurbished 13th-century monastery, offers stunning views of the amalfi coast. the hotel features two fine dining restaurants, an outdoor infinity pool, and a spa. the guest relation manager is responsible for delivering exceptional guest experiences at our 5-star hotel. this role serves as the primary contact for guests, ensuring all needs are met and expectations exceeded. key responsibilities: 1. welcome guests upon arrival and assist them throughout their stay; 2. answer questions, resolve issues, and provide information about hotel services and local attractions; 3. manage special requests such as room upgrades, restaurant reservations, concierge services, and organize events or experiences; 4. coordinate with hotel departments to fulfill guest requests efficiently; 5. monitor and respond to guest feedback, resolve issues, and record preferences; 6. build relationships with vip, repeat, and long-stay guests for personalized service; 7. supervise and train the guest relations team; 8. participate in daily management meetings to discuss service improvements and innovations. qualifications: 1. at least 2-3 years of experience in a similar role within luxury hotels or 5-star resorts; 2. excellent communication skills in english and italian; additional languages are a plus; 3. strong customer focus, with the ...
Descrizione dell'azienda a luxury hospitality brand for modern travellers, anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world’s most exciting destinations. originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated anantara convento di amalfi grand hotel is a beautifully refurbished monument. it is located atop an 80-meter cliff with spectacular views of the amalfi coast, just a 5-minute walk from amalfi’s harbor and town center. renovated in 2023, nearly all of our 52 rooms overlook the sea. the hotel features 2 first-class restaurants: dei cappuccini, serving italian and mediterranean gourmet dishes, and la locanda della canonica – gino, a pizzeria by gino sorbillo for informal lunches and tasting pizzas. amenities include an outdoor infinity pool, a panoramic gym, and a spa. the hotel is an ideal wedding venue with unique spaces such as the cloister, private church, and panoramic terraces. descrizione del lavoro the guest relation manager, reporting to the front office manager, is responsible for delivering an exceptional guest experience at our 5-star hotel. this role serves as the primary contact for guests, ensuring all needs are met and expectations exceeded. the manager will develop lasting relationships, anticipate needs, resolve issues promptly, and uphold high standards. the key responsibilities include: welcoming guests upon arrival; assisting guests throughout their stay, answering questions, resolving issues, and providing info...
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