Minor hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in asia-pacific, the middle east, africa, the indian ocean, europe and the americas. as a hotel owner, operator and investor, minor hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands - anantara, avani, elewana, nh, nh collection, nhow, oaks and tivoli. as part of minor hotels, the region of minor hotels europe & americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands. descripción del puesto: agente de reservas ¿te apasiona la hospitalidad y el arte de dar la bienvenida? únete al departamento de reservas de minor hotels en madrid y comienza tu carrera profesional en uno de los mayores grupos internacionales del sector hotelero, con cerca de 539 hoteles y resorts en todo el mundo. en minor hotels, nuestros empleados son uno de nuestros activos más importantes. funiones y responsabilidades: como agente de reservas, serás el responsable de garantizar el cumplimiento del servicio de reservas en los diferentes cánales ( teléfono, correo electrónico y web), desde la solicitud de reserva hasra su confirmación, brindando un excelente servicio y dando información sobre los hotesles, productos y servicios ofrecidos. además serás responsable de implementar acciones de up-sellig y cross-selling, contribuyendo activamente al aumento de ingresos y superando las expectativas de los clientes, siendo efici...
**minor hotels** is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in asia-pacific, the middle east, africa, the indian ocean, europe and the americas. as a hotel owner, operator and investor, minor hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands - anantara, avani, elewana, nh, nh collection, nhow, oaks and tivoli. as part of **minor hotels**, the region of minor hotels europe & americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands. descripción del puesto: agente de reservas ¿te apasiona la hospitalidad y el arte de dar la bienvenida? únete al departamento de reservas de minor hotels en madrid y comienza tu carrera profesional en uno de los mayores grupos internacionales del sector hotelero, con cerca de 539 hoteles y resorts en todo el mundo. en minor hotels, nuestros empleados son uno de nuestros activos más importantes. funiones y **responsabilidades**: como agente de reservas, serás el responsable de garantizar el cumplimiento del servicio de reservas en los diferentes cánales ( teléfono, correo electrónico y web), desde la solicitud de reserva hasra su confirmación, brindando un excelente servicio y dando información sobre los hotesles, productos y servicios ofrecidos. además serás responsable de implementar acciones de up-sellig y cross-selling, contribuyendo activamente al aumento de ingresos y superando las expectativas de los clientes, ...
What will be your mission? as a reservations staff , you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. what will you do? encourage upselling and meeting set revenue targets each month. be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times. process and respond within 24 hours to all reservation requests according to standards. be up-to-date with current hotel information and data including room types, rates, facilities, f&b departments and promotions. maximize quality levels of product, service and guest satisfaction. ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner. monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. attend hotel events, daily briefings and training to enhance professional skills. what are we looking for? strong communication skills and persuasiveness. stress resistance and an organized working method. flexibility, accuracy and helpfulness. good level of english both verbal and written always thinking one step ahead and attention to detail. relevant work experience is a plus. why choose us? at anantara, we don’t just offer a job; we create exciting career paths and intercultural opportunities across the globe. being part of our team means enjoying unique benefits that will support you at every step of your professional journey: global travel with exclusive discounts: special employee rates starting at just 36 euros at any of the nearly 400 mi...
Quale sarà la tua missione? in qualità di cameriera/e ai piani , svolgerai mansioni di routine per la pulizia e la manutenzione delle camere e delle aree comuni, promuovere un'immagine positiva dell'hotel e rispondere alle richieste e ai problemi degli ospiti. cosa dovrai fare? pulire e servire le camere assegnate secondo gli standard e le procedure stabilite, tra cui rifare i letti, spolverare, passare l'aspirapolvere, pulire e igienizzare i bagni, rimuovere i rifiuti, ecc. cambiare e rifornire la biancheria da letto, gli asciugamani, il minibar e i servizi per gli ospiti, secondo le necessità e/o la periodicità prevista. preparare le camere assegnate in base alle esigenze e alle richieste speciali degli ospiti (letti supplementari, culla, ecc.). rifornire, mantenere e trasportare il carrello delle forniture per le pulizie su base giornaliera. segnalare al supervisore diretto gli incidenti o le carenze di manutenzione riscontrate nelle camere/aree comuni durante la loro preparazione e pulizia. effettuare la pulizia delle aree comuni dell'hotel assegnate e mantenere l'ordine e la buona immagine dell'arredamento di tali zone. supportare gli altri membri del personale di piano nella pulizia e nella preparazione delle camere, in caso di urgenza, incidenti o necessità. implementare le procedure per la gestione della qualità dei servizi di pulizia e di lavanderia. svolgere i compiti di manutenzione preventiva dell'igiene sanitaria. cosa stiamo cercando? almeno 6 mesi di esperienza nello svolgimento di funzioni simili. diploma di scuola secondaria o istruzione equivalente. la con...
Hosco what will be your mission? as a valet , you will report to the hotel housekeeper and will be responsible for supervising the floor service. what will you do? ensuring the planning, coordination and supervision of the floor service, cleaning, hygiene and replacement of amenities and other products; complying with service standards and internal hygiene and safety procedures in order to guarantee a service of quality and excellence, exceeding the expectations of the client. what are we looking for? professional experience in similar roles. knowledge of english and preference for another foreign language with a basic level of hospitality vocabulary knowledge of hazard analysis and critical control points (haccp), hygiene and safety standards. professional attitude time flexibility autonomy why choose us? benefits at minor hotels europe & americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: worldwide experience ? diversity of 150 different nationalities. career development opportunities full of national and international challenges. wide range of training programmes to enhance your skills. wellbeing initiatives, including flexible working conditions. team member recognition programmes, including memorable dates. ability to make a difference through our sustainability programme and volunteering initiatives. team member rates...
Hosco what will be your mission? as a reservations staff , you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. what will you do? encourage upselling and meeting set revenue targets each month. be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times. process and respond within 24 hours to all reservation requests according to standards. be up-to-date with current hotel information and data including room types, rates, facilities, f&b departments and promotions. maximize quality levels of product, service and guest satisfaction. ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner. monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. attend hotel events, daily briefings and training to enhance professional skills. what are we looking for? strong communication skills and persuasiveness. stress resistance and an organized working method. flexibility, accuracy and helpfulness. good level of english both verbal and written always thinking one step ahead and attention to detail. relevant work experience is a plus. why choose us? benefits at minor hotels europe & americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: worldwide experie...
Descrizione dell'azienda a luxury hospitality brand for modern travellers, anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated anantara convento di amalfi grand hotel is a fine example of a sympathetically refurbished monument. it scores just as highly when it comes to location. it’s perched on top of an 80-meter cliff, with spectacular views of the amalfi coast. but it’s also only 5 minutes’ walk from amalfi’s harbor and town center. completely renovated in 2023, almost all of our 52 rooms look directly out to sea. the hotel has 2 first-class restaurants: the main restaurant, dei cappuccini, serves an italian and mediterranean inspired menu made up of gourmet dishes and the la locanda della canonica – pizzeria by gino the perfect choice for an informal lunch in a suggestive setting, enjoying tasting pizzas created by the famous, neapolitan, pizza-master gino sorbillo. there is also an infinity outdoor pool, a free panoramic gym and a spa. anantara convento di amalfi grand hotel is the perfect wedding location with unique spaces such as the cloister, the private church and the panoramic terraces. descrizione del lavoro the guest relation agent will be responsible for delivering an exceptional and personalized experience to guests, ensuring a warm welcome, effective communication, and flawless assistance throughout their stay. this role serv...
Hosco what will be your mission? as housekeeper , you will perform routine duties in cleaning and servicing rooms and common areas, promoting a positive image of the hotel and addressing guest requests and problems. what will you do? clean and service assigned rooms according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. change and replenish bed linens, towels, minibar and guest amenities, as needed and/or according to the scheduled periodicity. prepare the assigned rooms to the special needs and requirement from the guests (extra beds, cradle, etc.). stock, maintain and transport housekeeping supply cart on a daily basis. report to the direct supervisor the incidents or maintenance deficiencies identified in the rooms/common areas during their preparation and cleaning. carry out the cleaning of the common areas of the hotel that has been assigned and maintain the order and the good image of the furniture of those zones. support other floor staff members in the cleaning and preparation of the rooms, in case of urgency, incidence or need. implement the procedures for managing quality of housekeeping and laundry services. carry out the tasks of preventive sanitary hygiene maintenance. what are we looking for? at least 6 months' experience developing similar functions. secondary school diploma or equivalent education. fluency in local language and knowledge of english is highly valuable. customer oriented. organizational skills. flex...
Hosco quale sarà la tua missione? in qualità di cuoco , sarai responsabile della preparazione preliminare, del processo di cottura, dell'impiattamento o della presentazione di piatti di alta qualità per offrire un'esperienza eccellente agli ospiti. cosa dovrai fare? elaborazione, conservazione e organizzazione della mise-en-place per ciascuno dei servizi, riducendo al minimo le perdite di prodotto. garantire la presentazione, la quantità e la qualità di ogni piatto del servizio, in base agli standard stabiliti. controllare e controllare la corretta conservazione dei prodotti, monitorando l'età e le condizioni di tutti gli alimenti per ruotare e mantenere la massima qualità (fifo). ricezione, conservazione e organizzazione dei prodotti. mantenere un'area di lavoro pulita, ordinata e ben organizzata. segnalare problemi di manutenzione, igiene e pericoli. conoscenza degli obiettivi del dipartimento e impegno per raggiungerli come parte del team. seguire tutte le norme/regolamenti del dipartimento sanitario pertinenti e tutte le linee guida del servizio clienti (happc). cosa stiamo cercando? almeno 1-2 anni di esperienza come assistente di cucina, preferibilmente in un hotel di dimensioni e complessità simili. formazione professionale in materia di ospitalità/f&b/cucina. la conoscenza della lingua locale è indispensabile e la conoscenza dell'inglese è di grande valore. capacità di lavorare da solo e come parte di un team. capacità organizzative. capacità di lavorare sotto pressione. orientamento al servizio al cliente. attenz...
Company description a luxury hospitality brand for modern travellers, anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated anantara convento di amalfi grand hotel is a fine example of a sympathetically refurbished monument. it scores just as highly when it comes to location. it’s perched on top of an 80-meter cliff, with spectacular views of the amalfi coast. but it’s also only 5 minutes’ walk from amalfi’s harbor and town center. completely renovated in 2023, almost all of our 52 rooms look directly out to sea. the hotel has 2 first-class restaurants: the main restaurant, dei cappuccini, serves an italian and mediterranean inspired menu made up of gourmet dishes and the la locanda della canonica – pizzeria by gino the perfect choice for an informal lunch in a suggestive setting, enjoying tasting pizzas created by the famous, neapolitan, pizza-master gino sorbillo. there is also an infinity outdoor pool, a free panoramic gym and a spa. anantara convento di amalfi grand hotel is the perfect wedding location with unique spaces such as the cloister, the private church and the panoramic terraces. job description the doorman is the first point of contact between guests and the hotel. they are responsible for creating a memorable first impression by warmly welcoming all guests with courtesy and professionalism, assisting with luggage, and providing ...
Descrizione dell'azienda a luxury hospitality brand for modern travellers, anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world’s most exciting destinations. originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated anantara convento di amalfi grand hotel is a beautifully refurbished monument. it is located atop an 80-meter cliff with spectacular views of the amalfi coast, just a 5-minute walk from amalfi’s harbor and town center. renovated in 2023, nearly all of our 52 rooms overlook the sea. the hotel features 2 first-class restaurants: dei cappuccini, serving italian and mediterranean gourmet dishes, and la locanda della canonica – gino, a pizzeria by gino sorbillo for informal lunches and tasting pizzas. amenities include an outdoor infinity pool, a panoramic gym, and a spa. the hotel is an ideal wedding venue with unique spaces such as the cloister, private church, and panoramic terraces. descrizione del lavoro the guest relation manager, reporting to the front office manager, is responsible for delivering an exceptional guest experience at our 5-star hotel. this role serves as the primary contact for guests, ensuring all needs are met and expectations exceeded. the manager will develop lasting relationships, anticipate needs, resolve issues promptly, and uphold high standards. the key responsibilities include: welcoming guests upon arrival; assisting guests throughout their stay, answering questions, resolving issues, and providing info...
Hosco what will be your mission? as a pastry chef , you will report to the f&b manager and will be responsible for ensuring the pastry service, from preparation to confection and coordination of the service with room teams, complying with internal standards and procedures in order to guarantee a quality service and excellence, exceeding customer expectations. what will you do? recipe development, staff management, quality control and innovation in the creation of new pastry products. must be aware of industry trends and customer preferences to develop new and unique products that appeal to customers and differentiate the restaurant from its competitors. check the stock of bakery ingredients, the quality of materials and the condition of equipment. maintain a clean and tidy workplace and comply with quality and safety standards. maintain a professional, positive and friendly attitude towards team members at all times. what are we looking for? professional experience in similar roles. minimum 12. year of schooling and/or professional course adapted to the role (preferred) knowledge of hazard analysis and critical control points (haccp), hygiene and safety standards. genuine smile customer orientation passion for service professional attitude teamwork leadership creativity and ability to innovate time flexibility why choose us? benefits at minor hotels europe & americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. our journey is fuelled by the passion and dedicat...
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