(IRO787) - SCHEDULING COORDINATOR ROLE

Scheduler and caregiver coordinator located in barranquilla, colombia. job opportunity job description: we are seeking a motivated scheduling coordinator to join our team. in this role, you will review caregiver preferred hours, identify open shifts with clients, and strategically match these vacancies with caregivers to maximize their schedules and income. key responsibilities: - review caregiver preferred hours in scheduling software. - identify open shifts with clients and fill these vacancies based on client attributes and caregiver preferences. - think analytically to optimize caregiver schedules, ensuring maximum coverage and client satisfaction. - act as a liaison between caregivers, clients, and branch staff to ensure a cohesive experience for all parties involved. - promptly inform the branch of any changes or client complaints in real time. - provide constructive feedback to branch staff regarding caregiver performance, attendance, and client feedback. - ensure all communication and documentation are precise, detailed, thorough, and timely. - field inbound calls as necessary to assist our customer service team. - report security incidents and any identified security weaknesses. - perform other tasks as assigned. requirements: - high school diploma at minimum; associate's degree preferred. - technical proficiency in utilizing scheduling software and generating reports. - fluent in spoken and written english. preferred qualifications: - healthcare experience is a plus but not required. - call center or customer service experience is preferred. about our t...