Operational excellence specialist nu is a pioneering financial services platform driven by innovation and a mission to empower people in their daily lives. our company has been shaping the digital financial landscape since 2013, serving millions of customers across brazil, mexico, and colombia. we are seeking an experienced operational excellence specialist to join our product operations team. this key role will focus on driving operational strategy, fostering clear communication, ensuring scalability and integration, and leading project creation and implementation. - key responsibilities: - develop and execute strategies to optimize client recovery processes, ensuring healthy collection levels and service goals. - promote effective communication with indirectly reporting teams, aligning objectives, projects, and strategies while keeping stakeholders informed. - prepare operations for accelerated growth by integrating new products or processes in a controlled manner, ensuring operational stability. - align global collections strategy with local markets through project management, ensuring efficiency, scalability, and coordination between global and local teams. - evaluate priorities and assess trade-offs in a fast-paced environment, owning roadmaps from end to end. - serve as a bridge between engineering and regulatory teams, translating regulatory needs into actionable items. - lead day-to-day operations of the engineering team, acting as scrum master/product owner. - track and report critical business and sla/slo metrics from third-party integrations. requirements: -...
Sap project manager - drive business excellence job description we are seeking an experienced sap project manager to lead and manage sap projects, ensuring timely delivery within scope, budget, and timelines. as a key member of our project team, you will be responsible for developing and implementing effective change management strategies to support business teams during transitions. additionally, you will act as a liaison between technical teams and business stakeholders to ensure clear communication and alignment of project goals. key responsibilities include: - leading and managing sap projects from initiation to completion - developing and implementing effective change management strategies - acting as a liaison between technical teams and business stakeholders - monitoring project progress and identifying risks - providing leadership and direction to cross-functional teams - ensuring all project deliverables meet quality standards and business requirements required skills and qualifications to be successful in this role, you will require: - 10+ years of experience in project management with a strong focus on sap implementations - expertise in change management including planning and executing change initiatives - proven ability to drive change and manage resistance within business teams - strong organizational, leadership, and problem-solving skills - excellent communication and stakeholder management abilities benefits this is a fantastic opportunity to join a dynamic organization and contribute to the success of our sap projects. you will have the...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo