[IK774] - TECHNICAL INFORMATICS SPECIALIST

Role overview technical informatics specialist this role involves collaborating with clients to resolve technical queries and provide support in utilizing the company's portfolio of products. responsibilities - respond to client inquiries regarding product usage and troubleshooting. - assist clients in effectively utilizing the company's solutions, including clinical chemistry, immunology, hematology, automation solutions, and it services. - analyze user requirements to develop scalable informatics solutions that enhance diagnostic processes. - communicate with clients via email, phone, or online to resolve technical issues and recommend suitable products or services. - apply or develop procedures to troubleshoot and resolve technical problems, managing cases effectively. requirements - bachelor's degree in mechatronics, bionics, biomedical, electro-mechanical, or informatics engineering. - intermediate to advanced english proficiency. - ability to manage complex projects and develop innovative solutions. - travel availability of at least 50%. - valid passport. preferred qualifications - diploma or experience in it solutions, including windows server and cisco ccna certifications. - at least 3 years of experience in information and automation technology. - portuguese language skills are a plus. - experience in technical support or digital health services, especially in corelab diagnostics. - strong troubleshooting, analytical, and communication skills. the successful candidate will have strong problem-solving skills, be proficient in communicating complex ideas to ...