Biocatch, a pioneer in behavioral biometrics, seeks highly skilled technical professionals to join our dynamic team. we leverage machine learning algorithms to analyze user behavior and protect individuals online. our mission is to unlock the power of behavior and deliver actionable insights, creating a digital world where identity, trust, and ease coexist. we count over 25 top global banks as customers who use our solutions to combat fraud, drive digital transformation, and accelerate business growth. with unparalleled experience and expertise, we continue to innovate and solve complex problems. - main responsibilities: - monitor systems, identify trends, and resolve issues. - gather technical information, investigate problems, and escalate priority issues. - provide reliable solutions to critical customer issues. - enrich tutorial documents to foster extended self-service capabilities for external and internal customers. - collaborate with developers and technical teams to solve customer problems efficiently and improve our product. - communicate with customers about maintenance activities, requests, and incidents. - attend customer troubleshooting and war room meetings if needed. requirements: - technical skills and knowledge: monitoring, troubleshooting, logs-reading, sql, etc. - customer-facing skills: - languages: spanish native speaker, excellent written and spoken english level (b2 or higher on the cefr scale), fluent in portuguese – an advantage. - office tools: extensive familiarity - experience: previous experience as noc or in a technical support position – ...
Biocatch bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the tier 1 support engineer role at biocatch biocatch bogota, d.c., capital district, colombia join to apply for the tier 1 support engineer role at biocatch biocatch is the leader in behavioral biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. biocatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. today, biocatch counts over 25 of the top 100 global banks as customers who use biocatch solutions to fight fraud, drive digital transformation, and accelerate business growth. with over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, biocatch continues to innovate to solve tomorrow’s problems. for more information, please visit www.biocatch.com. come join the dynamic technical support team at biocatch operations and play a key role in facilitating and managing technical support and monitoring. let your skill shine and be part of a team that ensures biocatch’s service continuity while delivering a seamless top-class service to our valued customers. main responsibilities: monitor our systems, and spot common trends and underlying problems. gather technical information, investigate issues, resolve, and escalate priority problems. provide reliable solutions to critical and high-impact customer issues. enrich our tutorial d...
Biocatch bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the tier 1 support engineer role at biocatch biocatch bogota, d.c., capital district, colombia join to apply for the tier 1 support engineer role at biocatch biocatch is the leader in behavioral biometrics, a technology that leverages machine learning to analyze an online user's physical and cognitive digital behavior to protect individuals online. biocatch's mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. today, biocatch counts over 25 of the top 100 global banks as customers who use biocatch solutions to fight fraud, drive digital transformation, and accelerate business growth. with over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, biocatch continues to innovate to solve tomorrow's problems. for more information, please visit www.biocatch.com. come join the dynamic technical support team at biocatch operations and play a key role in facilitating and managing technical support and monitoring. let your skill shine and be part of a team that ensures biocatch's service continuity while delivering a seamless top-class service to our valued customers. main responsibilities: - monitor our systems, and spot common trends and underlying problems. - gather technical information, investigate issues, resolve, and escalate priority problems. - provide reliable solutions to critical and high-impact customer issues. - enrich...
Biocatch is the leader in behavioral biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. biocatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. today, biocatch counts over 25 of the top 100 global banks as customers who use biocatch solutions to fight fraud, drive digital transformation, and accelerate business growth. with over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, biocatch continues to innovate to solve tomorrow’s problems. for more information, please visit www.biocatch.com. come join the dynamic technical support team at biocatch operations and play a key role in facilitating and managing technical support and monitoring. let your skill shine and be part of a team that ensures biocatch’s service continuity while delivering a seamless top-class service to our valued customers. main responsibilities: monitor our systems, and spot common trends and underlying problems. gather technical information, investigate issues, resolve, and escalate priority problems. provide reliable solutions to critical and high-impact customer issues. enrich our tutorial documents, to nurture extended self-service capabilities of our external and internal customers. work closely with our developers and technical teams to solve customer’s problems efficiently and improve our product. communicate with our customers, about maintenance act...
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