About us blue collar scholars is the fastest-growing landscaping and hardscaping company in the dmv area. based in bethesda, we pride ourselves on consistently doubling our revenue year after year through relentless commitment to quality, growth, and culture. we’re building a team of the best, and we’re looking for driven leaders who thrive in high-growth environments. about the role we are seeking a bilingual (c1 english level), proactive and results-driven phone team manager to lead and oversee our high-performing phone team. this role is critical in ensuring prompt and professional communication with our clients and prospects, maintaining a 95%+ answer rate, and driving operational excellence in call handling and client follow-up. the ideal candidate is data-driven, compliance-oriented, and capable of coaching a team to deliver top-tier service in every interaction. key responsibilities team leadership & oversight - manage and mentor the phone team to consistently meet and exceed performance targets. - ensure all incoming calls are answered immediately and callbacks are made without delay. - enforce a 95%+ answer rate standard and implement systems to improve responsiveness. quality assurance & compliance - monitor and review calls to ensure accuracy, professionalism, and compliance with internal standards and industry regulations. - provide regular feedback and coaching to team members based on call evaluations. - implement call scripts, sops, and escalation protocols. performance monitoring & reporting - track, analyze, and report on key metrics such as answe...
Outbound call lead specialist! blue collar scholars is the fastest growing landscaping/hardscaping company in the dmv. operating out of bethesda, we consistently double our revenue year after year. our office motto is last years problems are todays jokes our amazing team is looking for the best of the best in landscaping sales. you are a team leader, you have consistently sold $1 million plus a year in past sales role, you want to be part of this high growth company with the opportunity of being on the ground floor of an emerging corporation. our mission is to make the communities around us beautiful while providing jobs to hardworking local community members and grads. we are rapidly expanding and looking for someone with a good work ethic who has experience in sales. spanish speaking not required but a definite strength. our core values are excellence, growth, community and speculative enterprise. we view our company as a team and want someone who is looking to grow with us. ideal candidate is energetic, passionate, reliable, and a self-starter. blue collar scholars is a rapidly growing landscape and hardscape company serving bethesda, potomac, chevy chase and nw dc. about the role: the role of our outbound call specialist is managing through our customer portal and simply schedule estimates for our sales team to meet with our clients this includes but not limited to the following: - going through our list of past clients to try to create more business from past clients - commitment to professional service that wows clients - wear blue collar scholars attir...
About us: we are a growing landscaping & construction company—tailor based on the business], dedicated to providing exceptional service and streamlined processes. we are seeking a proactive and detail-oriented administrative assistant/manager to join our team. this role requires strong organizational skills, excellent communication, and the ability to manage a variety of administrative and project-related tasks. position summary: the ideal candidate will handle a range of administrative responsibilities, including managing indeed postings, creating and maintaining standard operating procedures (sops), tracking key performance indicators (kpis), and coordinating between contractors and clients. they will also assist with team communication, project management, and process improvement initiatives. key responsibilities: - administrative tasks: - serve as a key administrative support to the head of administration and leadership team. - answer phone calls, make outbound calls, and coordinate communication between teams, contractors, and clients. - maintain and update company documents, spreadsheets, and reports using excel and other tools. - recruitment & hiring: - post and manage job listings on indeed and other platforms. - screen resumes, coordinate interviews, and ensure smooth communication with candidates. - process improvement: - develop, update, and implement sops to improve company operations. - monitor kpis and assist in tracking and analyzing performance metrics. - project management: - assist in coordinating projects between contractors and clients, ensuring dea...
About us: we are a growing landscaping & construction company, dedicated to providing exceptional service and streamlined processes. we are seeking a proactive and detail-oriented administrative assistant/manager to join our team. this role requires strong organizational skills, excellent communication, and the ability to manage a variety of administrative and project-related tasks. position summary: ideal candidate is energetic, passionate, reliable, and a self-starter. blue collar scholars is a rapidly growing landscape and hardscape company serving bethesda, potomac, chevy chase, frederick, mclean and nw dc. about the role: the role of project manager for blue collar scholars is responsible for the day to day scheduling and management of landscaping/construction jobs throughout our service area. key responsibilities: - coordinating with clients about start dates and estimated duration of project - update clients about project progress before, during and after - commitment to professional service that wows clients - wear blue collar scholars attire to project sites - scheduling work crews to appropriate projects related to skill sets. - ensure that work is being completed in a timely manner. - delegate jobs to crews and follow up to make sure job is successfully completed key responsibilities: - technical skills: proficiency in managing indeed, excel spreadsheets, creating sops, and tracking kpis. - communication: strong written and verbal communication skills, with full english fluency required. - project coordination: experience managing and coordinating mult...
Job description: we are seeking a friendly, organized, and reliable phone intake/customer service representative to join our team at blue collar scholars landscaping & construction! as the first point of contact for potential and existing clients, you'll play a key role in delivering excellent customer service, scheduling appointments, and helping our business grow. this is a great opportunity for individuals with strong communication skills and a passion for providing top-tier service. must reside in buenos aires, lima, or mendellin (south america) responsibilities: - answer inbound phone calls and respond to customer inquiries about landscaping and construction services. - provide clear and accurate information about our company’s services, pricing, and promotions. - schedule estimates and appointments for customers with our project estimators or specialists. - maintain accurate and up-to-date customer records in our database. - follow up with customers to confirm appointments, answer additional questions, and ensure satisfaction. - resolve customer concerns or direct them to the appropriate department for more detailed support. - collaborate with the sales, scheduling, and operations teams to ensure smooth communication and service delivery. - promote special offers and services through proactive outreach to potential leads. - handle customer complaints professionally and with empathy, striving for a positive resolution. requirements: - excellent communication skills – both verbal and written. - strong attention to detail and the ability to manage multiple tasks sim...
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