**why join contactpoint360?** at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna. join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed—they’re essential. **conditions** - basic salary: 3'000.000 cop - bonifications: according to ops - schedule: 47h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and administrative support. - ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company. - attend and clarify all the questions and doubts of the agents in a timely manner. - identify operational problems and suggest possible improvements. - monitor and e...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we’re great place to work certified and show an award-winning culture that is enthusiastic about adding next-level talent to our operations as we expand our work-from-home solutions and brick-and-mortar locations. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the ins and outs of this particular role. **program ready trainer** **conditions** - bonifications: according to training - schedule: 47hr per week - days off: based on training needs - work at home: not available **the program ready trainer (prt) is a support function responsible for delivering customer based program specific training modules and providing ongoing refresher training, including program updates, as required by the business to support customer programs, administer knowledge assessment tests, quality control, feedback, training as requested, provides reports on effectiveness, progress, and improvements.** **responsibilities**: a) in close collaboration with the operations manager and team leaders, support the development of training plans and programs. d) teaches customer service techniques emphasizing interpersonal skills training and promoting a positive customer experience. e) administers knowledge assessment tests. f) facilitates refresher courses when necessary. g) interacts with all areas of the company regarding products and services to ensure up-to-date information at all ...
**contactpoint 360 inc.,** is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re great place to work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360: **who are we looking for?** we are looking for b2 english speakers, with great customer service skills and an amazing attitude to learn and grow! please leave your cv **responsibilities for customer service agent** - listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - maintain a courteous manner at all times to de-escalate stressful situations - document personal information to create, update, or adjust customer accounts - prepare call-related information for purposes of auditing and reporting - provide and respond to feedback about any aspect of the job or its duties - suggest products and services to clients based on their requests and needs - answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders **qualifications for customer service agent** - prior experience working in call centers or as an at...
**duties**: a) ensure that supervisors understand and comply with all objectives, performance standards and call center policies. and policies of the call center. b) identify the root cause of the operation's major opportunities through the leadership academy methodology and processes. and leadership academy processes c) create action plans with specific goals and timelines directly related to improving behaviors in our interactions with our customers. improve the behaviors in our interactions with customers that will deliver the results. d) follow up on the day-to-day operation and the compliance of metrics related to the product. product e) of our customer and financial metrics through the fulfillment of monthly, weekly and daily hours, weekly and daily hours f) monitor and evaluate supervisor performance, providing learning or coaching opportunities, and taking corrective action. training, and taking corrective action, if necessary. g) analyze operational metrics and prepare respective reports to assist management in determining and meeting the determine and meet call center objectives. h) work together with other departments such as human resources, recruiting, accounting, quality, and training to be aligned in and training to be aligned on processes and standards. i) understand customer needs and provide solutions and support. j) organize and coordinate supervisor schedules. k) comply and enforce internal work rules and regulations. l) comply and enforce compliance with company policies. **condition**: - kpi bonuses - 100% work on site. - 46 h...
The quality assurance coordinator plays a critical role in supporting the qa manager in ensuring the delivery of exceptional service quality and adherence to client expectations. this position focuses on leading qa analysts, adjusting monitoring plans, facilitating communication with stakeholders, and driving continuous improvement efforts. the qa coordinator works collaboratively across teams to implement quality initiatives and deliver measurable results. key responsibilities - team coordination: supervise and lead a team of qa analysts, ensuring alignment with quality objectives and fostering a collaborative work environment. - monitoring plan management: develop, adjust, and oversee the execution of monitoring plans across assigned campaigns to meet specific operational and client requirements. - stakeholder engagement: actively participate in meetings and reporting activities with stakeholders to communicate progress, challenges, and recommendations. - training collaboration: support training initiatives by identifying skill gaps and collaborating with training teams to address improvement opportunities. - strategic planning: work closely with the vertical manager to plan and execute assigned tasks and initiatives, ensuring timely and effective implementation. - quality actions implementation: design and carry out quality assurance actions for assigned accounts and teams, ensuring adherence to organizational and client standards. - client interaction: engage with clients and stakeholders, providing consistent updates and addressing concerns through regular com...
The quality assurance manager is pivotal in upholding and enhancing service quality across the organization. this role involves leading the quality assurance department, overseeing audit processes, managing a team of quality auditors and the qa coordinator, and ensuring compliance with client specifications and industry standards. the qa manager collaborates closely with the training & qa director latam to drive continuous improvement initiatives and optimize quality assurance practices. **key responsibilities: - quality management system development**:design, implement, and maintain comprehensive quality management systems to ensure consistent service delivery that meets or exceeds client expectations. **- audit oversight**:supervise and coordinate all client audits, ensuring adherence to quality standards and client specifications. **- team leadership**:lead, mentor, and support a team of quality auditors and the qa coordinator, fostering a culture of excellence and continuous improvement. **- data analysis & reporting**:analyze quality data to identify trends, generate insightful reports, and present findings to stakeholders, facilitating informed decision-making. **- client compliance**:ensure all quality assurance processes comply with client requirements and industry standards, promptly addressing any deviations. **- stakeholder communication**:collaborate with internal teams and client representatives to communicate quality findings, recommendations, and implement improvements. **continuous improvement responsibilities: - process optimization**:identify ga...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we’re great place to work certified and show an award-winning culture that is enthusiastic about adding next-level talent to our operations as we expand our work-from-home solutions and brick-and-mortar locations. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the ins and outs of this particular role. **program ready trainer** **conditions** - bonifications: according to training - schedule: 47hr per week - days off: based on training needs - work at home: not available **the program ready trainer (prt) is a support function responsible for delivering customer based program specific training modules and providing ongoing refresher training, including program updates, as required by the business to support customer programs, administer knowledge assessment tests, quality control, feedback, training as requested, provides reports on effectiveness, progress, and improvements.** **responsibilities**: a) in close collaboration with the operations manager and team leaders, support the development of training plans and programs. d) teaches customer service techniques emphasizing interpersonal skills training and promoting a positive customer experience. e) administers knowledge assessment tests. f) facilitates refresher courses when necessary. g) interacts with all areas of the company regarding products and services to ensure up-to-date information at all ...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. **what are we looking for?** **requirements**: - your english level must be b2+ and above. - minimum 3 months within the company - no disciplinary actions in the last 3 months. - customer service and sales experience. - experience as a recruiter is a plus. - excellent organizational and time management skills, with the ability to handle multiple priorities and meet deadlines. - proactive and self-motivated, with the ability to work independently and collaboratively within a team. - strong interest in recruitment and a desire to stay up to date with current trends and innovations in the field. **responsibilities**: - take a proactive approach to recruitment, anticipating hiring needs, and developing innovative sourcing strategies to attract top talent. demonstrate ms excel, powerpoint, and word proficiency for data tracking, reporting, and presentation purposes. - **conditions**: - basic salary: 2.900.000 cop - kpi bonus. - schedule: 47hr per week - weekends off **apply now!** **from maple leaf to colombia: proudly colombian, uniquely canadian....
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you with a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally. **conditions** - basic salary: 3'000.000 cop - bonifications: a ttaintment + sales - schedule: 48h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in op...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you with a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally. **conditions** - basic salary: 3'000.000 cop - bonifications: - schedule: 47h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and administr...
**contactpoint 360 inc.,** is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re great place to work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360: **who are we looking for?** we are looking for b2 english speakers, with great customer service skills and an amazing attitude to learn and grow! please leave your cv **responsibilities for customer service agent** - listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - maintain a courteous manner at all times to de-escalate stressful situations - document personal information to create, update, or adjust customer accounts - prepare call-related information for purposes of auditing and reporting - provide and respond to feedback about any aspect of the job or its duties - suggest products and services to clients based on their requests and needs - answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders **qualifications for customer service agent** - prior experience working in call centers or as an at...
**company description** at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna. join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed they’re essential. **role description** - collabobate with hiring managers to understand staffing needs and requirements for open positions. - assist with the preparation and dissemination of interview materials, such as job descriptions, assessments, and interview guides. - coordinate and facilitate new hire onboarding activities, including paperwork completion, orientation sessions, and training schedules. - maintain accurate and up-to-date records in the applicant tracking system (ats) and other recruitment databases. - assist with recruitment-related projects and initiatives as assigned. - onsite position / monday to friday **qualifications**: - ...
**who we are**: at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna.join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed they’re essential. **conditions** - basic salary: 3'000.000 cop - bonifications: according to ops - schedule: 46h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and administrative support. - ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company. - attend and clarify all the questions and doubts of the agents in a timely manner. - identify operational problems and suggest possible improvements. - monitor and evaluate the perform...
**why join contactpoint360?** at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna. join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed—they’re essential. **duties**: a) ensure that supervisors understand and comply with all objectives, performance standards and call center policies. and policies of the call center. b) identify the root cause of the operation's major opportunities through the leadership academy methodology and processes. and leadership academy processes c) create action plans with specific goals and timelines directly related to improving behaviors in our interactions with our customers. improve the behaviors in our interactions with customers that will deliver the results. d) follow up on the day-to-day operation and the compliance of metrics related to the produ...
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