The role of the client support manager is for colombia, remote only. this role consist of delivering outstanding customer service to our clients by providing exceptional support and creating positive experiences. the client support manager manages customer inquiries across a variety of channels and will respond to incoming requests quickly and fully solve client issues directly or through partnering with other cadex departments. by providing outstanding experience for clients, the client support manager will improve client experience and retention. primary job duties 1. address and resolve client questions or requests by directly handling these issues or working collaboratively with other departments. 2. maintain proactive contact with core clients and support the cx team for the purpose of ensuring excellent client satisfaction. 3. support sales and cx when required in identifying opportunities to grow or cross-sell other business services. 4. support client onboarding and claim submission process; set up client web-portal, schedule and conduct web demo training, communicate and document client’s handling procedures in cadex collections application (dragon) and relay necessary information to the operations team 5. monitor and maintain records in crm ticketing system (salesforce service cloud), including the assurance of prompt response and resolution. secondary job duties ® support the sales and cx teams by acting as a resource for them in servicing new and existing clients ® act as liaison between clients, and internal departments, and vendors. ® present informa...
The role of the client support manager is for colombia, remote only. this role consist of delivering outstanding customer service to our clients by providing exceptional support and creating positive experiences. the client support manager manages customer inquiries across a variety of channels and will respond to incoming requests quickly and fully solve client issues directly or through partnering with other cadex departments. by providing outstanding experience for clients, the client support manager will improve client experience and retention. **primary job duties** 1. address and resolve client questions or requests by directly handling these issues or working collaboratively with other departments. 2. maintain proactive contact with core clients and support the cx team for the purpose of ensuring excellent client satisfaction. 3. support sales and cx when required in identifying opportunities to grow or cross-sell other business services. 5. monitor and maintain records in crm ticketing system (salesforce service cloud), including the assurance of prompt response and resolution. **secondary job duties** ® support the sales and cx teams by acting as a resource for them in servicing new and existing clients ® act as liaison between clients, and internal departments, and vendors. ® present information about our services and procedures to clients, potential clients, and others either in-person, via telephone, or web demonstration. ® assist in contributing ideas to support client experience surveys and engage in subsequent internal reporting and follow...
Dragon - sales associate for immigration law firm direct message the job poster from smarthire latam connecting top latin american talent with global opportunities | experienced recruiter | champion of diverse, high-impact teams job title: bilingual sales specialist ("dragon") – immigration law firm location: remote (latin america-based preferred) employment type: full-time about the job a u.s.-based immigration law firm is seeking a bilingual sales specialist ("dragon") to join its growing team. the ideal candidate is a persuasive closer who thrives on results, has a proven sales track record, and can guide clients through an important decision-making process with empathy and urgency. you will work with warm leads — no cold calling — and help prospective clients start their legal journey. responsibilities conduct consultation calls with potential clients (no legal advice). present pre-approved pricing and secure retainers. maintain detailed and accurate crm records. follow up on unconverted leads to maximize conversion. collaborate with legal and client care teams for seamless onboarding. requirements minimum 2 years of sales experience in any industry. proven record of achieving or exceeding sales kpis. excellent communication, persuasion, and follow-up skills. comfortable working in a fast-paced, performance-driven environment. compensation base : $8/hour + tiered commissions (6 tiers, no earning limit). target conversion rate : 60%+. compensation under rowe (results-only work environment) — performance determines earnings. rowe transition: after 60 days: begin phase-out...
**perfil**: - experiência demostrable como asistente de marketing. - capacidad demostrable para afrontar múltiples tareas y cumplir los plazos. - persona perfectamente organizada y orientada al detalle. - amplios conocimientos de técnicas y bases de datos de investigaciones de mercado. - buenos conocimientos de ms office, software y aplicaciones online de uso en el ámbito del marketing (herramientas de crm, analíticas online, google, etc.) - excelentes habilidades comunicativas. - capacidad de liderazgo e innovación. **funciones**: - realizar tareas administrativas diarias para garantizar la funcionalidad y coordinación de las actividades del área. - realizar investigaciones de mercado y analizar informes. - emplear técnicas de análisis de marketing para reunir datos importantes (redes sociales, analíticas web, clasificaciones, etc.) - ayudar a organizar eventos promocionales y campañas tradicionales o digitales y asistir a los mismos para facilitar su éxito - preparar y ofrecer presentaciones promocionales. - redactar y publicar contenido online en el sitio web y las cuentas en las redes sociales de la empresa. - escribir textos de marketing (folletos, comunicados de prensa, etc.) para incrementar la presencia de la empresa en el mercado. tipo de puesto: tiempo completo...
Dragon - sales associate for immigration law firm direct message the job poster from smarthire latam connecting top latin american talent with global opportunities | experienced recruiter | champion of diverse, high-impact teams job title: bilingual sales specialist (dragon) – immigration law firm location: remote (latin america-based preferred) employment type: full-time about the job a u.s.-based immigration law firm is seeking a bilingual sales specialist (dragon) to join its growing team. the ideal candidate is a persuasive closer who thrives on results, has a proven sales track record, and can guide clients through an important decision-making process with empathy and urgency. you will work with warm leads — no cold calling — and help prospective clients start their legal journey. responsibilities - conduct consultation calls with potential clients (no legal advice). - present pre-approved pricing and secure retainers. - maintain detailed and accurate crm records. - follow up on unconverted leads to maximize conversion. - collaborate with legal and client care teams for seamless onboarding. requirements - minimum 2 years of sales experience in any industry. - proven record of achieving or exceeding sales kpis. - excellent communication, persuasion, and follow-up skills. - comfortable working in a fast-paced, performance-driven environment. compensation - base : $8/hour + tiered commissions (6 tiers, no earning limit). - target conversion rate : 60%+. - compensation under rowe (results-only work environment) — performance d...
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