Teleperformance is looking for a genesys consultant specialist with experience in genesys cloud, responsible for understanding and analyzing client's business processes to ensure the effective integration of both new and existing technologies. this role is key to developing tailored solutions that add value for the client and deliver operational benefits to the organization. the individual will be responsible for gathering and managing requirements, ensuring these are translated into solutions that meet the client's needs and maximize service quality.responsibilities:map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes.analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions.evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and tp's goals.offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards tp.understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document.collaborate closely with tp's technical teams, sharing the requirements and ensuring the project scope is met.maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made.train the operations team, including executives and instructors, on the efficient use of deve...
Softtek bogota, d.c., capital district, colombiasenior uc operations engineer softtek bogota, d.c., capitaldistrict, colombia 3 days ago be among the first 25 applicants getai-powered advice on this job and more exclusive features. directmessage the job poster from softtek we’re looking for a seniorunified communications (uc) operations engineer with strongexpertise in cisco voice solutions to join our globalinfrastructure team. this role is hybrid in bogotá and will focuson the deployment, support, and optimization of collaboration andcontact center technologies — with an emphasis on cisco jabber,webex calling, and cisco contact center platforms. you’ll also playa key role in our journey toward ucaas and ccaas transformation,helping design and implement modern cloud-based communicationstrategies. - act as a subject matter expert in cisco uc andcontact center environments. - lead deployment and migration ofcisco collaboration platforms, including jabber, webex calling,cucm, ucce, and cvp. - configure gateways and consolidate telephonytechnologies across global sites. - work with stakeholders togather requirements and implement changes to call flows and dialplans. - provide l2 escalation support in complex technicalenvironments with third-party integrations. - create and maintaindetailed technical documentation and diagrams. - collaborate withvendors to ensure sla compliance. qualifications: - 5+ years ofexperience in unified communications and/or contact centerenvironments. - hands-on experience with cisco voice technologies,especially jabber, webex calling, cucm, ucce, and...
Softtek bogota, d.c., capital district, colombiasenior uc operations engineer softtek bogota, d.c., capitaldistrict, colombia 3 days ago be among the first 25 applicants getai-powered advice on this job and more exclusive features. directmessage the job poster from softtek we’re looking for a seniorunified communications (uc) operations engineer with strongexpertise in cisco voice solutions to join our globalinfrastructure team. this role is hybrid in bogotá and will focuson the deployment, support, and optimization of collaboration andcontact center technologies — with an emphasis on cisco jabber,webex calling, and cisco contact center platforms. you’ll also playa key role in our journey toward ucaas and ccaas transformation,helping design and implement modern cloud-based communicationstrategies. - act as a subject matter expert in cisco uc and contact center environments. - lead deployment and migration of cisco collaboration platforms, including jabber, webex calling,cucm, ucce, and cvp. - configure gateways and consolidate telephonytechnologies across global sites. - work with stakeholders togather requirements and implement changes to call flows and dialplans. - provide l2 escalation support in complex technicalenvironments with third-party integrations. - create and maintaindetailed technical documentation and diagrams. - collaborate withvendors to ensure sla compliance. qualifications: - 5+ years ofexperience in unified communications and/or contact centerenvironments. - hands-on experience with cisco voice technologies,especially jabber, webex calling, cucm, ...
Genesys empowers more than 8,000 organizations in over100 countries to improve loyalty and business outcomes by creatingthe best experiences for customers and employees. through genesyscloud, the #1 ai-powered experience orchestration platform, genesysdelivers the future of cx to organizations of all sizes so they canprovide empathetic, personalized experiences at scale. as thetrusted, all-in-one platform born in the cloud, genesys cloudaccelerates growth for organizations by enabling them todifferentiate with the right customer experience at the right time. we employ more than 6,000 people across the globe who embraceempathy and cultivate collaboration to succeed. join the team andcreate the future of customer experience together. job title:senior customer success manager department & team: csm latinamerica reports to: senior manager customer success summary: keyresponsibilities csms are the customer's advocate and championthroughout their journey with genesys. they are highlyconsultative, demonstrate thought leadership, and recommend,orchestrate, and ensure adoption of the right strategies, products,and services to help customers rapidly realize their businessoutcomes. they work closely with related functions in genesys toensure customer onboarding, retention, and revenue growth. responsibilities / job duties in this role, the primaryresponsibilities will include (but are not limited to): 1. manage aportfolio of enterprise customers serving as their primary businesspoint of contact with high-touch engagement throughout their cxjourney. 2. understand customers’ business...
Softtek bogota, d.c., capital district, colombiasenior uc operations engineer softtek bogota, d.c., capitaldistrict, colombia 3 days ago be among the first 25 applicants getai-powered advice on this job and more exclusive features. directmessage the job poster from softtek we’re looking for a seniorunified communications (uc) operations engineer with strongexpertise in cisco voice solutions to join our globalinfrastructure team. this role is hybrid in bogotá and will focuson the deployment, support, and optimization of collaboration andcontact center technologies — with an emphasis on cisco jabber,webex calling, and cisco contact center platforms. you’ll also playa key role in our journey toward ucaas and ccaas transformation,helping design and implement modern cloud-based communicationstrategies. - act as a subject matter expert in cisco uc and contact center environments. - lead deployment and migration of cisco collaboration platforms, including jabber, webex calling,cucm, ucce, and cvp. - configure gateways and consolidate telephonytechnologies across global sites. - work with stakeholders togather requirements and implement changes to call flows and dialplans. - provide l2 escalation support in complex technicalenvironments with third-party integrations. - create and maintaindetailed technical documentation and diagrams. - collaborate withvendors to ensure sla compliance. qualifications: - 5+ years ofexperience in unified communications and/or contact centerenvironments. - hands-on experience with cisco voice technologies,especially jabber, webex calling, cucm, ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. sr. solutions consultant job profile: the sr. solutions consultant must support the pre-sales of genesys products, both through direct models with the sales team and through indirect models supporting partners. some of the skills specific to the role are: -in-depth technical & functional knowledge of the genesys products. - services and communicate this knowledge to technical and non-technical customers. - identify pain points in the customers' current operations and prescribe product-based solutions. - advise on complex system integration activities. - supporting generation events from technical, functional, and business perspectives with valuable messages about why you should consider genesys as your strategic partner. the job family is comprised of solution architects and solution consulting where: solution a...
Genesys empowers more than 8,000 organizations in over100 countries to improve loyalty and business outcomes by creatingthe best experiences for customers and employees. through genesyscloud, the #1 ai-powered experience orchestration platform, genesysdelivers the future of cx to organizations of all sizes so they canprovide empathetic, personalized experiences at scale. as thetrusted, all-in-one platform born in the cloud, genesys cloudaccelerates growth for organizations by enabling them todifferentiate with the right customer experience at the right time.we employ more than 6,000 people across the globe who embraceempathy and cultivate collaboration to succeed. join the team andcreate the future of customer experience together. job title:senior customer success manager department & team: csm latinamerica reports to: senior manager customer success summary: keyresponsibilities csms are the customer's advocate and championthroughout their journey with genesys. they are highlyconsultative, demonstrate thought leadership, and recommend,orchestrate, and ensure adoption of the right strategies, products,and services to help customers rapidly realize their businessoutcomes. they work closely with related functions in genesys toensure customer onboarding, retention, and revenue growth.responsibilities / job duties in this role, the primaryresponsibilities will include (but are not limited to): 1. manage aportfolio of enterprise customers serving as their primary businesspoint of contact with high-touch engagement throughout their cxjourney. 2. understand customers’ business valu...
Teleperformance is looking for a genesys consultantspecialist with experience in genesys cloud, responsible forunderstanding and analyzing client's business processes to ensurethe effective integration of both new and existing technologies.this role is key to developing tailored solutions that add valuefor the client and deliver operational benefits to theorganization. the individual will be responsible for gathering andmanaging requirements, ensuring these are translated into solutionsthat meet the client's needs and maximize service quality.responsibilities: 1. map and present new technologies or solutionprototypes to the client and/or operations that could optimizeexisting processes. 2. analyze the client's operational processes,identifying opportunities for improvement to implement effective,high-impact solutions. 3. evaluate the feasibility of implementingprojects with in-house tools or external vendors, ensuringalignment with the client's and tp's goals. 4. offer high-valuesolutions that strengthen the relationship with the client,fostering trust and loyalty towards tp. 5. understand andthoroughly document the client's requirements, clearly definingexpectations and scope in the requirements document. 6. collaborateclosely with tp's technical teams, sharing the requirements andensuring the project scope is met. 7. maintain continuous andeffective communication with the client and operations, providingupdates on schedules, potential obstacles, alternative solutions,and progress made. 8. train the operations team, includingexecutives and instructors, on the efficient use...
Our client, a large it consulting company, has several openings for genesys certified developers. we are looking for professionals with any of the following experience / certificates: - genesys certified professional - genesys cloud certifications - genesys pureconnect - genesys multicloud cx - genesys inbound voice responsibilities and tasks: - process flow design on visio, whiteboard and documentation of projects. - developer data actions (rest ws) integrations for genesys cloud. - design, development and qa testing of ivrs with architect on genesys cloud. - secure communications development and troubleshooting on https, ssl certificates and tls. job type: contract length: varies by client **salary**: depends on experience **requirements**: - genesys certification is preferred but not mandatory - modern contact center experience, microservices, kafka, cloud, openshift - strong skills in java, c#.net or other backend development stacks. - soap/rest web services integration. - bs in electronics, computing engineering or related majors. **job types**: full-time, contract **benefits**: - flexible schedule experience level: - 2 years schedule: - 8 hour shift **experience**: - genesys cloud: 2 years (preferred) - ivr: 1 year (preferred) **language**: - english (mandatory) shift availability: - day shift (preferred) work location: remote pay: $3,428,171 - $15,367,167 per month **experience**: - genesys cloud: 2 years (preferred)...
Join or sign in to find your next jobjoin to apply for the aws sr. consultant role at neuraflash1 month ago be among the first 25 applicantsget ai-powered advice on this job and more exclusive features.why neuraflash:at neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. we are proud to be creating the future of generative ai and ai agents, with salesforce launching agentforce and neuraflash being the exclusive partner for its private beta, now ranked as salesforce's #1 partner for agentforce.be part of the neuraflash journey and help shape the next wave of ai-powered transformation. collaborate with experts passionate about leveraging technologies like agentforce to create impactful customer outcomes. your work could involve developing ai bots, streamlining operations, or building solutions with generative ai technologies.as an sr. aws consultant, you will have the opportunity to:support customers in adopting amazon connect solutions, ensuring successful implementation and positive outcomes.conduct technology assessments and audits to identify roi and outcomes for migrating to ccaas aws connect platform, enhancing agent experience and productivity.educate customers on aws value propositions and participate in architectural discussions...
Join or sign in to find your next job join to apply for the aws sr. consultant role at neuraflash 1 month ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. why neuraflash: at neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. we are proud to be creating the future of generative ai and ai agents, with salesforce launching agentforce and neuraflash being the exclusive partner for its private beta, now ranked as salesforce's #1 partner for agentforce. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. collaborate with experts passionate about leveraging technologies like agentforce to create impactful customer outcomes. your work could involve developing ai bots, streamlining operations, or building solutions with generative ai technologies. as an sr. aws consultant, you will have the opportunity to: support customers in adopting amazon connect solutions, ensuring successful implementation and positive outcomes. conduct technology assessments and audits to identify roi and outcomes for migrating to ccaas aws connect platform, enhancing agent experience and productivity. educate customers on aws value propositions and participate in architectural d...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: - work closely with a solution architect to deliver successful contact center solutions - provide technical advisory...
Softtek bogota, d.c., capital district, colombiasenior uc operations engineersofttek bogota, d.c., capital district, colombia3 days ago be among the first 25 applicantsget ai-powered advice on this job and more exclusive features.direct message the job poster from softtekwe’re looking for a senior unified communications (uc) operations engineer with strong expertise in cisco voice solutions to join our global infrastructure team. this role is hybrid in bogotá and will focus on the deployment, support, and optimization of collaboration and contact center technologies — with an emphasis on cisco jabber, webex calling, and cisco contact center platforms. you’ll also play a key role in our journey toward ucaas and ccaas transformation, helping design and implement modern cloud-based communication strategies.act as a subject matter expert in cisco uc and contact center environments.lead deployment and migration of cisco collaboration platforms, including jabber, webex calling, cucm, ucce, and cvp.configure gateways and consolidate telephony technologies across global sites.work with stakeholders to gather requirements and implement changes to call flows and dial plans.provide l2 escalation support in complex technical environments with third-party integrations.create and maintain detailed technical documentation and diagrams.collaborate with vendors to ensure sla compliance. qualifications:5+ years of experience in unified communications and/or contact center environments.hands-on experience with cisco voice technologies, especially jabber, webex calling, cucm, ucce, and cisco c...
As the application specialist, you would be responsible for development, analysis and maintenance of technologies & applications in order to support the global member services team, senior leadership team and other key business stakeholders. this individual would be part of the tap (technology & product) team. this role will have the opportunity to oversee and partner on projects with analysts, project managers, product managers, as well as technology team members in other departments. this position would report to the tap leadership team to determine daily, weekly, monthly, and yearly priorities for addressing the organization’s growing technologies & applications needs. **responsibilities**: - research and deliver new toolsets to leverage in conjunction to current and future - support the development of project plans to implement system changes helping become more efficient and optimize costs. - manage and maintain technology & application kpis (key performance indicators) for daily,weekly, monthly, quarterly, and yearly reports feature changes - reiterate, develop, and maintain weekly and monthly updates for senior leadership and leadership teams - partner with work force management and bi (bussiness intelligence) teams to - manage and maintain partner relations between key technology solutions - work within jira and asana to maintain visibility and accountability **required skills**: - 2+ years of experience with api (application program interface) and cloud-based technologies & tool-sets - experience with project management tools like atlassian co...
Company description who we are miratech helps visionaries change the world. we are a global it services and consulting company that fosters enterprise and start-up innovation. we support digital transformation for some of the world's largest enterprises by partnering with both large and small players. this allows us to stay at the forefront of technology, remain agile as a global leader, and create solutions that enhance our clients' businesses. we are a values-driven organization with a culture of relentless performance, which has contributed to over 99% of miratech's engagements meeting or exceeding scope, schedule, and budget objectives since 1989. miratech operates across 5 continents in 25 countries, employs nearly 1000 full-time professionals, and has an annual growth rate exceeding 25%. job description we are seeking experienced genesys cloud consultants to join our expanding team. this contract-based role offers flexibility to work on innovative projects for global clients tailored to their needs. it is ideal for professionals seeking part-time or project-based opportunities. key focus areas: genesys cloud architect and professional services: provide support related to genesys cloud architecture, ensuring effective implementation and integration within client operations. genesys cloud training: conduct training sessions for supervisors, administrators, users, and architects to improve their understanding and utilization of genesys cloud features. genesys cloud workforce management (wfm): offer expert guidance to optimize workforce management processes within the gen...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. sr. solutions consultant job profile: the sr. solutions consultant must support the pre-sales of genesys products, both through direct models with the sales team and through indirect models supporting partners. some of the skills specific to the role are: -in-depth technical & functional knowledge of the genesys products. - services and communicate this knowledge to technical and non-technical customers. - identify pain points in the customers' current operations and prescribe product-based solutions. - advise on complex system integration activities. - supporting generation events from technical, functional, and business perspectives with valuable messages about why you should consider genesys as your strategic partner. the job family is comprised of solution architects and solution consulting where: s...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. sr. solutions consultant job profile: the sr. solutions consultant must support the pre-sales of genesys products, both through direct models with the sales team and through indirect models supporting partners. some of the skills specific to the role are: -in-depth technical & functional knowledge of the genesys products. - services and communicate this knowledge to technical and non-technical customers. - identify pain points in the customers' current operations and prescribe product-based solutions. - advise on complex system integration activities. - supporting generation events from technical, functional, and business perspectives with valuable messages about why you should consider genesys as your strategic partner. the job family is comprised of solution architects and solution consulting where: solution archi...
Softtek bogota, d.c., capital district, colombia senior uc operations engineer softtek bogota, d.c., capital district, colombia 3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from softtek we’re looking for a senior unified communications (uc) operations engineer with strong expertise in cisco voice solutions to join our global infrastructure team. this role is hybrid in bogotá and will focus on the deployment, support, and optimization of collaboration and contact center technologies — with an emphasis on cisco jabber, webex calling, and cisco contact center platforms. you’ll also play a key role in our journey toward ucaas and ccaas transformation, helping design and implement modern cloud-based communication strategies. act as a subject matter expert in cisco uc and contact center environments. lead deployment and migration of cisco collaboration platforms, including jabber, webex calling, cucm, ucce , and cvp . configure gateways and consolidate telephony technologies across global sites. work with stakeholders to gather requirements and implement changes to call flows and dial plans. provide l2 escalation support in complex technical environments with third-party integrations. create and maintain detailed technical documentation and diagrams. collaborate with vendors to ensure sla compliance. qualifications: 5+ years of experience in unified communications and/or contact center environments. hands-on experience with cisco voice technologies , especially jabber, webex calling, cucm,...
Teleperformance is looking for a genesys consultant specialist with experience in genesys cloud, responsible for understanding and analyzing client's business processes to ensure the effective integration of both new and existing technologies. this role is key to developing tailored solutions that add value for the client and deliver operational benefits to the organization. the individual will be responsible for gathering and managing requirements, ensuring these are translated into solutions that meet the client's needs and maximize service quality. responsibilities: map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes. analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions. evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and tp's goals. offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards tp. understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document. collaborate closely with tp's technical teams, sharing the requirements and ensuring the project scope is met. maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made. train the operations team, including executives and instructors, on the efficient us...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. through genesys cloud, the #1 ai-powered experience orchestration platform, genesys delivers the future of cx to organizations of all sizes so they can provide empathetic, personalized experiences at scale. as the trusted, all-in-one platform born in the cloud, genesys cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. join the team and create the future of customer experience together. job title: senior customer success manager department & team: csm latin america reports to: senior manager customer success summary: key responsibilities csms are the customer's advocate and champion throughout their journey with genesys. they are highly consultative, demonstrate thought leadership, and recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realize their business outcomes. they work closely with related functions in genesys to ensure customer onboarding, retention, and revenue growth. responsibilities / job duties in this role, the primary responsibilities will include (but are not limited to): manage a portfolio of enterprise customers serving as their primary business point of contact with high-touch engagement throughout their cx journey. understand custo...
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