Note: applicants must be based in colombia. the customer experience rep works cross-functionally to ensure customer retention, growth through increased sales, product satisfaction and escalation and helping customer realize value from zonar products and services. this position is responsible for the management of a portfolio of customers to ensure retention and resolve customer issues and escalations. key responsibilities and duties: - responsible for portfolio of customers' health including retention, uncovering sales growth and relationship management. - help their customer base of customers fully leverage their zonar products and services and understand their roi through strategies that reveal customer business challenges and objectives. - partners cross functionally to develop programmatic customer communications such as newsletters, best practices webinars and customer networking. - responsible for maintenance of routine status reports and process documentation in internal knowledge management sites such as sharepoint, confluence and crm. - effectively navigate customer accounts, orchestrating pre/post sale resources in conjunction with the zonar onboarding team to facilitate renewal prep, training, new feature review, etc. - describe the value proposition of zonar’s entire product offering to increase sales revenue within current customers. - identifies and categorizes retention/churn risk and leads campaigns to ensure customer renewal. - become a trusted customer advisor by guiding customers to industry and vertical best practices and map, expand and deepen cust...
For nearly two decades, zonar systems has been pioneering products and services that are laser-focused on making the transportation industry more efficient, more productive, and safer. the product security engineer will provide technical leadership in security across zonar products. this will include design, installation, operation and maintenance of security related systems and tools, along with managing security processes across the product and technology organization. you will work collaboratively across departments at zonar and continental. key responsibilities and duties: - be responsible for security design and operations for customer facing and internal zonar products. - provide security recommendations on application/service design, development and deployment to engineering teams. - “shift left” security implementing secure software development practices like devsecops, threat modeling, secure coding, etc. - identify, detect and remediate security risks in zonar products and google cloud. - monitor security advisories from vendors, government agencies, etc recommending and implementing threat remediation where necessary. - respond to customer requests for security details on zonar’s various products. - collaborate with it security on pertinent initiatives, tools and processes. - interface with continental as the zonar representative on security related initiatives and tasks. - evaluate and recommend new and emerging security technologies. - attend security conferences and technical meetings to remain abreast of the latest security developments. - develop and prov...
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