Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development to join our learning & development team. this role involves guiding individuals to define career goals, create customized career roadmaps, and cultivate the necessary skills and mindset to ensure horatio's continuous evolution and growth through the implementation of learning strategies and programs. this is an on-site role based in bogota. key responsibilities - conduct one-on-one coaching sessions to assess career aspirations, strengths, and areas for growth. - develop individualized career maps and progression plans based on team’s or employee’s goals, skills, and values. - guide skill-building, professional branding, and role transitions - administer and interpret career assessments, 360-degree feedback, and self-evaluation tools. - collaborate with the leadership team to align career development plans with organizational structures and talent strategies. - design and deliver workshops or resources on goal-setting, career planning, and self-development. - monitor progress, provide feedback, and update development plans regularly to reflect growth and changing aspirations. - stay up-to-date with industry trends, career pathways, and future-of-work developments. required skills/abilities - advanced near native english proficiency - demonstrated expertise in career mapping and/or competency-based development - ability to work with diverse populations across different career stages - ability to evaluate and research dev...
Position summary: we are seeking a skilled bpo operations manager to lead and manage one of our healthcare operations . this on-site leadership position requires developing and guiding a team that enhances the organization's overall patient journey and satisfaction. the ideal candidate will mentor team members, identify opportunities to improve customer service quality, and implement best practices at all levels. responsibilities: - build and lead a team of patient experience professionals, ensuring alignment with organizational objectives. - provide mentorship, training, and professional development opportunities for staff. - map the patient journey and identify opportunities to enhance service delivery. - lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction. - oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups). - develop key performance indicators to measure patient satisfaction andtrack improvements. - present insights and recommendations to senior leadership and stakeholders. - serve as the final escalation point for complex or high-profile patient concerns. - collaborate with cross-functional teams to address issues effectively. - promote a culture of empathy, inclusion, and service excellence within the team. - recognize and reward staff contributions to patient satisfaction. - ensure all operations are carried out in an appropriate, cost-effective manner. - improve operational management systems, processes, and best practices. - help the organization’s processe...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fast-evolving...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: - supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. - monitor team performance and implement improvement plans where needed. - ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. - conduct regular coaching, feedback, and performance evaluations. - manage scheduling, shift coverage, and adherence to slas. - handle escalations and provide resolution support for complex customer issues. - collaborate with qa, training, and operations teams to ensure process efficiency and consistency. - participate in client calls, audits, and reporting as required. - identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: - excellent (near-native) written english is a requirement for this job - familiarity with u.s. healthcare systems (insurance, provide...
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