✦ about us holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers across more than 200 worldwide destinations. we are an international team of over 500 people, based all around the world, working to deliver stress-free experiences to millions of travelers. we move fast, stay curious, and build technology that empowers people to stay connected — wherever they go. ✦ about the role we’re looking for an **ai project assistant** to join our team and help us improve and scale our internal ai systems. if you're someone who’s excited about automation, has an eye for detail, and enjoys bridging people and processes, this role is for you. you'll support our ai team in planning, executing, and monitoring projects related to automation and conversational intelligence — helping us shape smarter, more efficient experiences across holafly. ✦ responsibilities * support the ai team in planning, tracking, and executing automation and ai-related projects. * monitor and maintain internal ai systems according to defined protocols (conversation flows, prompts, automated tasks, etc.). * participate in periodic quality audits of the ai to identify errors, gaps, or improvement areas. * document processes, changes, versions, and key decisions tied to ai development. * test new automations and collaborate on their integration into existing tools (e.g., intercom, crm, dashboards). * act as a liaison between ai, product, support, tech, and ops teams to ensure alignment and smooth communication. ...
Holafly es una startup del sector travel que ayuda a los viajeros a mantenerse conectados a internet durante su viaje. actualmente estamos en buscando un operadores de servicio al cliente con experiência minimma de 6 meses, contamos con oficinas en valencia, madrid y berlín, y recientemente hemos abierto una oficina en medellín. preferiblemente que el postulante hable las siguientes lenguas: - ingles la posición es presencial hibrida el rango salarial es da convenir dependiendo de tu experiência mas incentivos. ¿cómo será tu día a día? - atención y gestion de calidad en el servicio al cliente - seguimiento de protocolos internos - atención con proveedores - resolución de incidencias - reporte de datos ¿qué esperamos de tí? - experiência mínima de 6 meses dentro del sector atención y servicio al cliente. - una persona capaz de tomar iniciativa, organizada y capaz de resolver problemas. con buena actitud y ganas de aprender. - nível de ingles b1- se hace prueba en entrevista - disponibilidad de turnos rotativos - ubicación en medellín tipo de empleo jornada completa editar descripción del empleo tipo de puesto: tiempo completo, freelance salario: $1.800.000 - $2.500.000 al mes experiência: - atencion al cliente: 1 año (deseable) idioma: - ingles (deseable)...
Holafly es una startup del sector travel que ayuda a los viajeros a mantenerse conectados a internet durante su viaje. actualmente estamos en buscando un operadores de servicio al cliente con experiência minimma de 6 meses, contamos con oficinas en valencia, madrid y berlín, y recientemente hemos abierto una oficina en medellín. preferiblemente que el postulante hable las siguientes lenguas: - ingles la posición es presencial hibrida el rango salarial es da convenir dependiendo de tu experiência mas incentivos. ¿cómo será tu día a día? - atención y gestion de calidad en el servicio al cliente - seguimiento de protocolos internos - atención con proveedores - resolución de incidencias - reporte de datos ¿qué esperamos de tí? - experiência mínima de 6 meses dentro del sector atención y servicio al cliente. - una persona capaz de tomar iniciativa, organizada y capaz de resolver problemas. con buena actitud y ganas de aprender. - nível de ingles b1- se hace prueba en entrevista - disponibilidad de turnos rotativos - ubicación en medellín tipo de empleo jornada completa editar descripción del empleo tipo de puesto: tiempo completo, freelance salario: $1.800.000 - $2.500.000 al mes experiência: - atencion al cliente: 1 año (deseable) idioma: - ingles (deseable)...
Why choose holafly? holafly is transforming the way travelers stay connected to the internet abroad. we’re a young, international team of over 500 people working from all around the world! since 2018, we’ve helped millions of travelers stay online by providing global internet access in more than 200 destinations worldwide. at holafly, we offer you the opportunity to thrive in a collaborative environment that values continuous improvement, meaningful challenges, and constant learning. about the role at holafly, we’re looking for a bilingual digital content producer (spanish/english) with a focus on creative writing, brand positioning, and strategic content production . this person will play a key role in the audiovisual team, leading the development of narrative concepts and written pieces for advertising campaigns, digital ads, and branded content. the ideal candidate will have experience crafting audiovisual scripts, creative concepts for marketing campaigns, and copy adaptable to multiple formats (video, social media, ads, website, and more). we’re looking for a strategic and creative mind with a strong sensitivity to brand voice — someone who understands the impact of content on brand awareness, conversion, and customer acquisition . responsibilities creative and strategic writing: ideate and write scripts, copy, taglines, key messages, and persuasive narratives aligned with marketing campaigns. audiovisual content production: design and structure scripts for advertising videos, tutorials, social media ads, branded content, and other formats. adapt...
Join to apply for the ia project assistant role at holafly . get ai-powered advice on this job and access more exclusive features. direct message the job poster from holafly. hrbp @holafly | the #1 travel esim in europe | people & culture | ex-rappi about the role we’re looking for an ai project assistant to join our team and help us improve and scale our internal ai systems. if you're excited about automation, detail-oriented, and enjoy bridging people and processes, this role is for you. you will support our ai team in planning, executing, and monitoring projects related to automation and conversational intelligence, helping us create smarter, more efficient experiences across holafly. support the ai team in planning, tracking, and executing automation and ai projects. monitor and maintain internal ai systems according to protocols (conversation flows, prompts, automated tasks, etc.). participate in quality audits to identify errors, gaps, or improvements. document processes, changes, versions, and key decisions related to ai development. test new automations and collaborate on their integration into existing tools (e.g., intercom, crm, dashboards). act as a liaison between ai, product, support, tech, and ops teams for alignment and communication. propose improvements based on performance data and feedback from operational teams. requirements to succeed based in medellín, colombia, or open to hybrid work. 1–2 years of experience in project management, tech support, automation, or qa roles. basic to intermediate knowledge of ai tools like chatgpt, notion ai, or similar pla...
✦ about us holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers around more than 200 worldwide destinations. we are a international team of over 500 people based all around the world working to provide stress- free experiences for millions of travelers. ✦ about the role at holafly, we believe that delivering an exceptional customer experience is at the heart of everything we do. we're looking for a customer experience analyst to join our global team and help us enhance and optimize the post-purchase journey for our users. this role is perfect for someone who combines analytical skills with a deep empathy for customers.someone who’s not only curious about why something happened but also passionate about how to make it better. ✦ responsibilities manage and continuously improve the post-purchase customer experience. monitor and respond to customer reviews, representing holafly’s tone and values on external platforms. investigate customer pain points and analyze feedback sources like nps surveys and reviews to identify patterns and opportunities. build and maintain reports and dashboards using tools like looker or google sheets to track customer sentiment and experience kpis. collaborate with customer support, product, tech, and operations teams to drive customer-centric improvements. use intercom and other tools to manage support tickets and communication workflows. ✦ what do you need to succeed: based in medellín, colombia, or open to working in a hybrid format. ...
✦ about us holafly is a fast-growing startup that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers in more than 200 worldwide destinations. we are an international team of over 500 people based around the world, working to provide stress-free experiences for millions of travelers. ✦ about the role at holafly, we believe that delivering an exceptional customer experience is at the heart of everything we do. we're looking for a customer experience analyst to join our global team and help us enhance and optimize the post-purchase journey for our users. this role is perfect for someone who combines analytical skills with deep empathy for customers—someone curious about why issues happen and passionate about how to improve them. ✦ responsibilities manage and continuously improve the post-purchase customer experience. monitor and respond to customer reviews, representing holafly’s tone and values on external platforms. investigate customer pain points and analyze feedback sources like nps surveys and reviews to identify patterns and opportunities. build and maintain reports and dashboards using tools like looker or google sheets to track customer sentiment and experience kpis. collaborate with customer support, product, tech, and operations teams to drive customer-centric improvements. use intercom and other tools to manage support tickets and communication workflows. ✦ what you need to succeed based in medellín, colombia, or open to working in a hybrid format. 1–2 years of experience in customer experience, cus...
Get ai-powered advice on this job and more exclusive features. why choose holafly? holafly is changing how travelers connect to the internet abroad we're a young and international team of over 500 people based worldwide! since 2018, we have helped millions of travelers by providing global internet to more than 178 worldwide destinations. at holafly, we offer you the chance to thrive in a collaborative environment that values continuous improvement, challenges, and learning. here, you’ll have the opportunity to lead key initiatives that make a real impact on the b2b sales operations. ✦ benefits: remote work great company culture and international environment education bonus paid time off to relax and recharge join us and take your career to the next level! ✦ about the position: we are seeking a dynamic and results-driven account executive to join our partnerships & b2b sales team. the ideal candidate will be passionate about technology and possess a proven track record of driving sales growth within the travel, tourism and tech industry. as an account executive, you will play a pivotal role in expanding our customer base, nurturing client relationships, and driving revenue growth. ✦ responsibilities: develop and execute strategic sales plans to achieve revenue targets and expand market share negotiate contracts and pricing agreements to drive profitable sales growth build and maintain strong, long-lasting customer relationships by understanding their business needs and providing tailored esim solutions prepare and deliver compelling presentations, proposals...
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