Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose el ingeniero de monitoreo y control es responsable de las tareas de soporte y mantenimiento preventivo y correctivo, atención de tiquetes reportados sobre las soluciones en sitios de producción de los clientes. key missions efectuar el registro, documentación y clasificación de tiquetes en el sistema de información. monitoreo, registro, análisis, diagnóstico y documentación de los casos, hasta la realización de pruebas, aplicación de la solución y entrega a satisfacción de la solución al cliente. ejecución de tareas rutinarias que permitan responder oportunamente a las diferentes alarmas o indisponibilidades de las aplicaciones implementadas. asegurar la disponibilidad y correcto funcionamiento de los sistemas. diligenciar las listas de chequeo de los sistemas y las bitácoras de las actividades realizadas. asegurar la disponibilidad y correcto funcionamiento...
Descripción general - ¡estamos buscando practicante de qa! ¿te interesa el mundo de las pruebas de software? ¿te apasiona la tecnología y quieres comenzar tu carrera profesional en un entorno colaborativo y dinámico? ¡esta es tu oportunidad! ?? en nuestro equipo estamos en la búsqueda de un(a) practicante de qa (software quality assurance) con ganas de aprender, crecer y aportar valor desde el día uno. si estudias ingeniería de sistemas, ingeniería de software o una carrera afín, sigue leyendo ?? - ¿qué buscamos? una persona curiosa, con buena actitud, interés en las pruebas manuales y/o automatizadas, que quiera desarrollarse en aseguramiento de calidad, validación de funcionalidades, análisis de errores y mejora continua. - requisitos: - estudiante activo de ingeniería de sistemas, ingeniería de software o carreras afines. - interés en pruebas manuales y/o automatizadas. - atención al detalle y pensamiento analítico. - ganas de aprender en un entorno tech. - buen trabajo en equipo y comunicación asertiva. - deseables (no excluyentes): - conocimientos básicos en herramientas como postman, selenium, jmeter. - familiaridad con lenguajes de programación o scripting. - conocimiento básico de metodologías ágiles (scrum, kanban). - ubicación: bogotá - modalidad: a convenir (según requisitos de práctica) - si estás listo(a) para iniciar tu camino profesional en qa, ¡queremos conocerte! - déjanos un comentario o envíanos un mensaje directo para más información. - ¡estamos buscando practicante de qa! ¿te interesa el mundo de las pruebas de software? ¿te apasiona la tecnolo...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role drives the success of idemia and ensures that best-in-class strategies are delivered to attract and engage the best talent, focusing on building a strong partnership with hiring managers and driving a strong candidate experience key missions practicante de reclutamiento objetivo del puesto: proveer apoyo al equipo de recursos humanos en el proceso de reclutamiento y selección de personal, ganando experiencia práctica en diversas etapas del ciclo de vida del talento. filtrado de candidatos: realizar llamadas de preselección para evaluar la idoneidad de los candidatos. coordinación de entrevistas: ayudar en la programación y coordinación de entrevistas entre candidatos y gerentes de contratación. gestión de la base de datos: actualizar y mantener la base de datos de candidatos en el sistema de gestión de recursos humanos (hris). requisitos del puesto...
?? ¡estamos buscando practicante de qa! ¿te interesa el mundo de las pruebas de software? ¿te apasiona la tecnología y quieres comenzar tu carrera profesional en un entorno colaborativo y dinámico? ¡esta es tu oportunidad! ?? en nuestro equipo estamos en la búsqueda de un(a) practicante de qa (software quality assurance) con ganas de aprender, crecer y aportar valor desde el día uno. si estudias ingeniería de sistemas, ingeniería de software o una carrera afín, sigue leyendo ?? ?? ¿qué buscamos? una persona curiosa, con buena actitud, interés en las pruebas manuales y/o automatizadas, que quiera desarrollarse en aseguramiento de calidad, validación de funcionalidades, análisis de errores y mejora continua. ?? requisitos: ? estudiante activo de ingeniería de sistemas, ingeniería de software o carreras afines. ? interés en pruebas manuales y/o automatizadas. ? atención al detalle y pensamiento analítico. ? ganas de aprender en un entorno tech. ? buen trabajo en equipo y comunicación asertiva. ? deseables (no excluyentes): ?? conocimientos básicos en herramientas como postman, selenium, jmeter. ?? familiaridad con lenguajes de programación o scripting. ?? conocimiento básico de metodologías ágiles (scrum, kanban). ??ubicación: bogotá ?? modalidad: a convenir (según requisitos de práctica) ?? si estás listo(a) para iniciar tu camino profesional en qa, ¡queremos conocerte! ?? déjanos un comentario o envíanos un mensaje directo para más información....
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role is responsible for implementing and maintaining systems (software and hardware computing infrastructure) supporting idemia's processes and operations. key missions ingeniero infraestructura nivel 3 su responsabilidad principal es asegurar la correcta instalación, configuración y puesta en marcha del sistema de información que hacen parte de las soluciones instaladas en los clientes según su área de especialización, así como el análisis, solución y seguimiento de los casos escalados al nivel de soporte 3. asegurar la calidad de los entregables, el tiempo de entrega y los costos asociados a todas las personalizaciones, integraciones, despliegues y actividades de soporte. seguimiento de los incidentes verificando que estos sean resueltos dentro de los términos definidos, identificando los puntos bloqueantes y buscar soluciones que permitan cumplir con...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance.purposethis role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. the key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreementskey missionsmanages the customer relation by being idemia's primary point of contact for the customerseeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunitiesmakes sure the customer perform their obligations in order to allow idemia to perform the workleads and supports idemias program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectivesprovides vision of key success factors and direction to all internal and external stakeholders...
Idemia bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the program manager role at idemia idemia bogota, d.c., capital district, colombia join to apply for the program manager role at idemia get ai-powered advice on this job and more exclusive features. job description: idemia public security, a division of idemia group, is the premium provider of trusted biometric solutions that revolutionize public security and identity, travel and transport, and access control. our solutions—designed using advanced security features and encryption technologies—enable our clients to build safer and fairer societies where people can live, interact, and move freely. purpose this role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. the key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements key missions manages the customer relation by being idemia's primary point of contact for the customer seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities makes sure the customer perform their obligations in order to allow idemia to perform the work leads and supports idemias program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives provides vision of key success factors and direction to all internal and external stakeholders, includi...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. the key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements key missions manages the customer relation by being idemia's primary point of contact for the customer seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities makes sure the customer perform their obligations in order to allow idemia to perform the work leads and supports idemias program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives provides vision of key success factors ...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role is responsible for defining the system integration strategy and configuring, installing and validating idemias solutions that best addresses customers' requirements and optimize idemias business value. key missions defines integration and test strategy, test plan and tests scenarios ensures requirements traceability and coverage defines and uses devops and ci/cd approach builds the integration environment and installs the solution or upgrades it performs system integration and validation test including load, performance, high availability, accuracy and security tests investigates issues by analyzing logs during tests execution, reports incidents through configuration management tool and monitors them until closure produces documents that will allow proper installation, testing, operations and administration prepares and provides training for custom...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role manages testing activities of products or solutions to ensure that the quality is compliant with standards and to meet customer requirements. key missions develops, prepares and executes test plans, procedures and schedules plans and conducts testing including using programming languages for test automation includes the test plan automated as much as possible in the ci/cd chain performs analysis of test results reports incidents during test execution and tracks them until closure performs regression and ad-hoc testing depending on changes ensures requirements are fully covered by tests contributes and validates documentations as per project deliveries (configuration, users’ guides, etc.) describes, plans and executes autonomously complex tests (automation, manual, etc.) including definition and implementation of procedures manages troubleshooting g...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose as a software engineer intern, you will work closely with our experienced development team to contribute to real-world projects, learn new technologies, and gain practical experience in software engineering. this is a great opportunity to apply your academic knowledge to solve real challenges and grow your skills in a supportive and collaborative environment. key missions document code and technical processes for future reference. take over administrative processes related to software development. collaborate with senior developers on the design, development, and testing of software applications. write clean, efficient, and maintainable code under the guidance of experienced engineers. assist in debugging and resolving software issues. participate in code reviews to gain feedback and improve coding practices. work with front-end and back-end teams to integra...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role is responsible for defining the system integration strategy and configuring, installing and validating idemias solutions that best addresses customers' requirements and optimize idemias business value. key missions defines integration and test strategy, test plan and tests scenarios ensures requirements traceability and coverage defines and uses devops and ci/cd approach builds the integration environment and installs the solution or upgrades it performs system integration and validation test including load, performance, high availability, accuracy and security tests investigates issues by analyzing logs during tests execution, reports incidents through configuration management tool and monitors them until closure produces documents that will allow proper installation, testing, operations and administration prepares and provides training for custom...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality. key missions classify, debug, mitigate, and diagnose issues. manage and respond to cases escalated to levels 2 & 3, following internal procedures. escalate level 3 incidents to specialized company areas. prepare and present consolidated incident reports to stakeholders. monitor intervention plans and perform root cause/log analysis. take ownership of issues and ensure resolution within defined slas. support implementation and integration processes when needed. train and guide team members, propose service improvements, and harden platforms pre- and post-launch. maintain system health, recover platforms during incidents, and perform post-mortem anal...
Select how often (in days) to receive an alert: you may not know our name, but you have surely used our innovations and solutions. our mission is to unlock the world and make it safer through cutting-edge identity technologies. every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. we are transforming their lives by making the world more secure and yet also more streamlined. we have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. cybersecurity, biometrics, large scale distributed systems and cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems. we serve our clients in 180 countries thanks to our 15,000 employees worldwide. about idemia identity has become vital in the world we live in today. idemia’s ambition is to contribute something positive to the world by providing an identity to any individual on the planet and to secure it. we enable a secure and trusted environment for citizens and consumers alike to perform their daily critical activities (such as pay, connect, travel, vote or access public or private spaces), in the real as well as digital worlds. purpose the application support engineer is a customer-orientated role, which is responsible for maintenance and implementation of system components deployed by id...
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