(YW841) - LATAM TECHNICAL SUPPORT ENGINEER

**main duties and responsibilities**: **pre-sales** - conduct quality product training and technical guidance to customers to resolve technical problems - build a quality relationship with customers and managers - provide in-house technical support to sales staff - leading the design of the program for the customer - constantly collect and feedback on customers and the market’s demand for the company’s products **after-sales** - after-sales technical support (training, maintenance, hands-on repair, remote support) - feedback on product-related issues to research and development personnel for improvement - summarize issues and organize them into technical questions on reporting - develop and produce quality guidelines materials as per customer requirement **non-technical requirements**: - good written and spoken communication skills. - support focus mind, capable to solve/simplify customer challenges. - willing to learn and patience when dealing with tight timelines. - good analytic thinking and ability to solve technical problems. - be friendly, energetic and passionate independently. **job requirement**: - technical competency in android pos or any relevant experience will be a bonus. - must understand coding logic....