Get ai-powered advice on this job and more exclusive features.our technical customer support executive will be responsible for working with isi's operations team, product development team and sales teams. this person will be a key part of the customer support team located in bogota, responsible for supporting end users and account managers to onboard end users, manage queries and troubleshoot/escalate queries ensuring a positive experience of isi market's products for clients.core responsibilities:manage the end-to-end user query process from ticket reporting to resolution to ensure sla commitment.act as frontline support to answer any query on covering data, tools, and usability.work closely with the account managers and customer success teams to ensure high level of service quality and user satisfaction.work closely with product development team on the user feedback analysis & enhancements implementation.document query / issues to build up knowledge base.diagnose and resolve customer problems, ensuring they receive accurate solutions.escalate complex technical issues to higher-level support or engineering teams when necessary.record and track customer interactions, issues, and solutions in a ticketing system.document common issues and create knowledge base articles to aid future support.key requirements:experience in customer supportexcellent command of englisha lover of data who knows their way around our product.a confident individual who is able to troubleshoot and resolve issues for our customers with speed.excellent customer service and relationship building skills,...
Job description the technical customer support executive plays a pivotal role in ensuring the success of isi market's products by providing exceptional support to end-users and account managers. this position is based in bogota and requires close collaboration with various teams, including operations, product development, and sales. - manage the entire user query process from ticket reporting to resolution, guaranteeing sla commitment. - act as frontline support to answer queries on data, tools, and usability. - work closely with account managers and customer success teams to maintain high service quality and user satisfaction. - collaborate with the product development team on user feedback analysis and enhancements implementation. - document queries/issues to build a comprehensive knowledge base. - diagnose and resolve customer problems, ensuring accurate solutions. - escalate complex technical issues to higher-level support or engineering teams when necessary. - record and track customer interactions, issues, and solutions in a ticketing system. - document common issues and create knowledge base articles to aid future support. - experience in customer support. - excellent command of english. - a lover of data familiar with our product. - a confident individual who can troubleshoot and resolve issues efficiently for customers. - excellent customer service and relationship building skills, both internally and externally. - results driven: focused on output, activity, and individual performance. - ability to escalate when necessary. - self-management – structured approac...
Get ai-powered advice on this job and more exclusive features. we are seeking a highly motivated research analyst with a strong interest in economic research to join our industry research team. the ideal candidate will have experience analysing latin american countries' macroeconomic trends, developing insights into specific industry dynamics, writing reports, and working with databases. responsibilities: - continuously monitor the target sector and provide insightful strategic analysis to emis clients through industry reports for latin america - research target industries - collect, analyse, interpret and present key industry information - write in-depth industry analysis covering current conditions, performance, competitive landscape, major players, regulatory environment, segmentation, among others - ensure that all reports submitted are produced in line with established timelines and in-house editorial style - gather competitive intelligence and facilitate the distribution of the information in order to enhance the business development efforts, as applicable. requirements: - degree in economics or finance - excellent command of english - advanced skills in argumentative writing - previous industry research experience what we offer: - freelance position - attractive remuneration based on achieved results how to apply: if you are looking for a unique opportunity to work in a dynamic field and take on challenging projects, please do not hesitate to send your cv to [email protected] . all job applicants will be treated with strict confidentiality. only short-...
Este rol es responsable de recopilar información cuantitativa y cualitativa para un conjunto de productos con el fin de satisfacer las necesidades de nuestros clientes al más alto nível. **responsabilidades**: - recopilación de información cuantitativa y cualitativa de los mercados que cubre emis. - asegurar la recopilación de toda la información necesaria con un alto nível de calidad. - comprobar la exactitud de los datos recopilados y tener un cuidado razonable en la calidad de la información financiera. - asegurar que todos los proyectos encargados sean entregados a tiempo. - apoyo en la respuesta de requerimientos de clientes sobre estados financieros de empresas en los mercados que cubre el área. - otras funciones que le solicite su jefe inmediato. **requisitos**: - técnico o tecnólogo en finanzas, contabilidad, administración financiera o áreas afines. - sólido conocimiento de los estados financieros y normas internacionales de información financiera (ifrs). - manejo de herramientas microsoft office, en especial excel. - un año de experiência manejando información financiera sería una ventaja. - nível básico de inglés y portugués sería un plus. habilidades: - alto nível de atención al detalle. - capacidad para aprender rápido y absorber conocimiento. - dinamismo y facilidad de trabajo en equipo. tipo de puesto: tiempo completo salario: $1.300.000 - $1.500.000 al mes...
Este rol es responsable de recopilar información cuantitativa y cualitativa para un conjunto de productos con el fin de satisfacer las necesidades de nuestros clientes al más alto nível. **responsabilidades**: - recopilación de información cuantitativa y cualitativa de los mercados que cubre emis. - asegurar la recopilación de toda la información necesaria con un alto nível de calidad. - comprobar la exactitud de los datos recopilados y tener un cuidado razonable en la calidad de la información financiera. - asegurar que todos los proyectos encargados sean entregados a tiempo. - apoyo en la respuesta de requerimientos de clientes sobre estados financieros de empresas en los mercados que cubre el área. - otras funciones que le solicite su jefe inmediato. **requisitos**: - técnico o tecnólogo en finanzas, contabilidad, administración financiera o áreas afines. - sólido conocimiento de los estados financieros y normas internacionales de información financiera (ifrs). - manejo de herramientas microsoft office, en especial excel. - un año de experiência manejando información financiera sería una ventaja. - nível básico de inglés y portugués sería un plus. habilidades: - alto nível de atención al detalle. - capacidad para aprender rápido y absorber conocimiento. - dinamismo y facilidad de trabajo en equipo. tipo de puesto: tiempo completo salario: $1.300.000 - $1.500.000 al mes...
Este rol es responsable de recopilar información cuantitativa y cualitativa para un conjunto de productos con el fin de satisfacer las necesidades de nuestros clientes al más alto nível. **responsabilidades**: - recopilación de información cuantitativa y cualitativa de los mercados que cubre emis. - asegurar la recopilación de toda la información necesaria con un alto nível de calidad. - comprobar la exactitud de los datos recopilados y tener un cuidado razonable en la calidad de la información financiera. - asegurar que todos los proyectos encargados sean entregados a tiempo. - apoyo en la respuesta de requerimientos de clientes sobre estados financieros de empresas en los mercados que cubre el área. - otras funciones que le solicite su jefe inmediato. **requisitos**: - técnico o tecnólogo en finanzas, contabilidad, administración financiera o áreas afines. - sólido conocimiento de los estados financieros y normas internacionales de información financiera (ifrs). - manejo de herramientas microsoft office, en especial excel. - un año de experiência manejando información financiera sería una ventaja. - nível básico de inglés y portugués sería un plus. habilidades: - alto nível de atención al detalle. - capacidad para aprender rápido y absorber conocimiento. - dinamismo y facilidad de trabajo en equipo. tipo de puesto: tiempo completo salario: $1.300.000 - $1.500.000 al mes...
Get ai-powered advice on this job and more exclusive features. we are seeking a highly motivated research analyst with a strong interest in economic research to join our industry research team. the ideal candidate will have experience analysing latin american countries' macroeconomic trends, developing insights into specific industry dynamics, writing reports, and working with databases. responsibilities: - continuously monitor the target sector and provide insightful strategic analysis to emis clients through industry reports for latin america - research target industries - collect, analyse, interpret and present key industry information - write in-depth industry analysis covering current conditions, performance, competitive landscape, major players, regulatory environment, segmentation, among others - ensure that all reports submitted are produced in line with established timelines and in-house editorial style - gather competitive intelligence and facilitate the distribution of the information in order to enhance the business development efforts, as applicable. requirements: - degree in economics or finance - excellent command of english - advanced skills in argumentative writing - previous industry research experience what we offer: - freelance position - attractive remuneration based on achieved results how to apply: if you are looking for a unique opportunity to work in a dynamic field and take on challenging projects, please do not hesitate to send your cv to [email protected] . all job applicants will be treated with strict confidentiality. only short-...
2 weeks ago be among the first 25 applicants we are seeking a highly motivated sovereign analyst with a strong interest in financial markets to join our research team. the ideal candidate will have experience analyzing latin american countries' macroeconomic trends, developing insights into market dynamics, writing reports, and working with databases. responsibilities: monitor and analyze macroeconomic indicators, central bank policies, geopolitical developments, and latam financial trends. produce quantitative analysis and research on the sovereigns under coverage, providing an assessment of hard currency and local currency sovereign bonds. the ability to assess various economic drivers such as government policy, geopolitical and local political factors affecting sovereign creditworthiness. work with data teams to ensure consistent and comprehensive market views. support proprietary news and analysis teams to produce actionable reports on emerging sovereign credit situations under coverage. publish research reports covering historical and forward-looking data related to sovereigns under coverage. requirements: fluency in english (mandatory). the candidate will be required to participate in team meetings and write research reports entirely in english. bachelor’s or master’s degree in economics, or a related field. at least two years of experience in macroeconomic research, financial markets, or investment analysis. strong understanding of monetary policy, fiscal dynamics, and debt markets. excellent analytical and problem-solving skills with a solid grasp of economic data. ...
Are you a talented python developer with a drive for automating data collection and processing? join our dynamic team to create robust solutions that drive meaningful insights. the role the successful candidate will play a pivotal role in automating the process of data downloading and extraction from a multitude of data providers and file formats. this involves designing and implementing robust data collection pipelines, ensuring compatibility with various data sources, and optimizing processes to handle diverse file formats efficiently. this role requires creativity and technical expertise to streamline data acquisition, enabling our clients to derive actionable insights from complex datasets. key responsibilities design, develop, and maintain python-based automation scripts for data collection and processing. implement efficient web scraping and crawling solutions to gather data from diverse sources. optimize data pipelines for performance, scalability, and reliability. collaborate with team members to ensure seamless integration of tools and workflows. troubleshoot and resolve issues related to data acquisition and processing. qualifications 2+ years of professional experience in python development. proficiency working in linux environments, including command-line tools. solid understanding of web scraping and crawling tools/frameworks. comfortable working with data structures. basic experience with databases (sql or nosql). experience with regular expressions is considered an advantage. very good command of english, both written and spoken. problem-solving mindset with ...
1 month ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. we are looking for a professional with good background in economics and able to work on time series data maintenance. this role is responsible for the maintenance of in-house economic database for latin american countries. responsibilities: maintain and enhance the quality and coverage of in-house economic databases. data mining and expansion on the coverage of our in-house economic database. implement and adhere to in-house pre-set measures of quality assurance and quality control. understand and have strong responsibilities on own job scope and tasks or projects assigned. attend to clients’ queries and close cooperation with customer success team and with official data issuing sources. ensure high quality of our products. participate in workflow and system project improvements. requirements: bachelor degree or master’s degree in economics or finance. well-versed in english and portuguese (both verbal and writing) at least 1 year of relevant working experience in macroeconomic research and/or database. fresh graduates can be also considered. with relevant network of contact with official data issuing sources will have an advantage what we offer: supportive and friendly environment in an international team with a global outreach a world-class team of inspiring professionals work-life balance competitive remuneration package about isi emerging markets group: isi is a truly international business with over 700 employees based across 20 locations. we have a proud 30-year...
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