Responsibilities : responsible for all aspects of the operations of a managed services contract. manages the delivery of contracted services to clients to ensure that slas (service level agreements) and kpi (key performance indicators) as defined in the relevant contracts are met or exceeded. manage the customer p&l, contract amendments, identify and deliver continuous improvement ideas and execute customer governance. ensures that operational teams and subcontractors have a clear understanding of client requirements . builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction. how to apply ? are you an innovator? here is your chance to make your mark with a global technology leader. apply now! global privacy notice lexmark is committed to appropriately protecting and managing any personal information you share with us. click to view lexmark's privacy notice....
Responsibilities: responsabilidades: gestionar los aspectos de las operaciones cotidianas, la solución de problemas, entrenamiento del cliente, apoyo inventarios en el cliente, gestión de consumibles. monitorear e informar sobre los servicios y escalando cuando sea necesario. solicitar y gestionar pedidos, reemplazar piezas defectuosas, gestionar devoluciones. asegurar y gestionar el área de almacenamiento de piezas / consumibles u otro inventario en conjunto con el líder de la cuenta. realizar instalación de equipos (producción, backup, etc.) y sw de acuerdo con la configuración definida para el proyecto y en el área de cobertura definida por el jefe inmediato. realizar configuración de pc's de acuerdo con la configuración definida para el proyecto y en el área de cobertura definida por el jefe inmediato. resolver incidentes de hw o sw de primero o segundo nível. realizar mantenimientos preventivos en el área de cobertura definido por el jefe inmediato. aplicar la seguridad, firmware u otras actualizaciones al software de los dispositivos. capacitación de usuarios y recolección de papel de las máquinas. experiência y educación nível técnico / tecnológico o estudiante de últimos semestres de pregrado en ing sistemas, electrónica o afines. experiência en administración de servicio de impresoras y centros de impresión o copiado. experiência en servicio y atención al cliente, manejo de incidentes y/o mesa de ayuda. habilidades y competencias actitud de servicio. habilidades de comunicación. organización. puntualidad....
Lexmark, now part of xerox, combines trusted expertise into a shared vision. joining us means entering a technology ecosystem where your ideas, skills, and ambitions can shape the future. whether starting out or leading, this is a place to grow, make an impact across industries and countries. we work from engineering and product development to digital services and customer experience, connecting data, devices, and people in smarter, faster ways. this meaningful work is on a global stage, supported by a company built for the future and a benefits package that supports your growth and well-being. responsibilities : how to apply ? if you're an innovator, seize the chance to make your mark with a global technology leader. apply now! global privacy notice lexmark is committed to protecting your personal information. click here to view lexmark's privacy notice. diversity and inclusion lexmark is a diverse and inclusive workplace where all employees are valued. we are an equal employment opportunity and affirmative action employer. we do not discriminate based on race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, or expression. for accommodations, contact #j-18808-ljbffr...
Svcs customer ops support 2 page is loaded svcs customer ops support 2 apply locations bogota colombia time type full time posted on posted 25 days ago job requisition id r4092 lexmark is now a proud part of xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. when you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. from engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. this is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. responsibilities : responsible for all aspects of the operations of a managed services contract. manages the delivery of contracted services to clients to ensure that slas (service level agreements) and kpi (key performance indicators) as defined in the relevant contracts are met or exceeded. manage the customer p&l;, contract amendments, identify and deliver continuous improvement ideas and execute customer governance. ensures that operational teams and subcontractors have a clear understanding of client requirements . builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as...
Imagine working at the forefront of innovative solutions that make a real difference in people's lives. this is a place to grow, make an impact across industries and countries. we drive meaningful work on a global stage, supported by a company built for the future and a benefits package that fosters your growth and well-being. responsibilities: - develop creative solutions to support our customers - collaborate effectively with cross-functional teams - maintain accurate records and reports requirements: - bachelor's degree in computer science or related field - excellent communication and problem-solving skills - ability to thrive in a fast-paced environment at lexmark, we combine trusted expertise into a shared vision. we work from engineering and product development to digital services and customer experience, connecting data, devices, and people in smarter ways. our meaningful work is on a global stage, supported by a company built for the future and a benefits package that supports your growth and well-being....
Description : work together with our tsc vendor to provide best in class technical support to our lexmark customers. responsibilities: manage tsc operations: oversee technical support center (tsc) operations for north america, ensuring smooth and continuous service. partner coordination: act as the main interface between lexmark and tsc partners, ensuring compliance with the statement of work and achieving metrics targets. performance monitoring: track and manage the performance and cost of outsourced contact center operations. customer experience improvement: continuously enhance customer experience by analyzing and improving support procedures. operational reviews: conduct regular reviews with contact center leadership and qa teams to monitor performance and address issues. issue resolution: investigate and resolve customer satisfaction concerns and escalate issues as needed. financial management: manage operational costs, validate resource requirements, and process invoices. technology and process improvement: identify and implement technology improvements and process changes to enhance contact center operations. project management: participate in new account and product introduction projects to ensure tsc requirements are met. reporting: maintain and report performance metrics to senior management and other stakeholders. qualifications: bachelor’s degree in business, engineering, or a related customer service fluent in spanish, english and some portuguese 2+ years of operations management experience, preferably in support/service. strong project management skills and a ...
Lexmark, now part of xerox, combines trusted expertise into a shared vision. joining us means entering a technology ecosystem where your ideas, skills, and ambitions can shape the future. whether starting out or leading, this is a place to grow, make an impact across industries and countries. we work from engineering and product development to digital services and customer experience, connecting data, devices, and people in smarter, faster ways. this meaningful work is on a global stage, supported by a company built for the future and a benefits package that supports your growth and well-being. responsibilities : how to apply ? if you're an innovator, seize the chance to make your mark with a global technology leader. apply now global privacy notice lexmark is committed to protecting your personal information. click here to view lexmark's privacy notice. diversity and inclusion lexmark is a diverse and inclusive workplace where all employees are valued. we are an equal employment opportunity and affirmative action employer. we do not discriminate based on race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, or expression. for accommodations, contact [email protected]. #j-18808-ljbffr...
Svcs customer ops support 2 page is loaded svcs customer ops support 2 apply locations bogota colombia time type full time posted on posted 25 days ago job requisition id r4092 lexmark is now a proud part of xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. when you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. from engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. this is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. responsibilities : responsible for all aspects of the operations of a managed services contract. manages the delivery of contracted services to clients to ensure that slas (service level agreements) and kpi (key performance indicators) as defined in the relevant contracts are met or exceeded. manage the customer p&l, contract amendments, identify and deliver continuous improvement ideas and execute customer governance. ensures that operational teams and subcontractors have a clear understanding of client requirements . builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base ...
Responsibilities: responsabilidades: gestionar los aspectos de las operaciones cotidianas, la solución de problemas, entrenamiento del cliente, apoyo inventarios en el cliente, gestión de consumibles. monitorear e informar sobre los servicios y escalando cuando sea necesario. solicitar y gestionar pedidos, reemplazar piezas defectuosas, gestionar devoluciones. asegurar y gestionar el área de almacenamiento de piezas / consumibles u otro inventario en conjunto con el líder de la cuenta. realizar instalación de equipos (producción, backup, etc.) y sw de acuerdo con la configuración definida para el proyecto y en el área de cobertura definida por el jefe inmediato. realizar configuración de pc's de acuerdo con la configuración definida para el proyecto y en el área de cobertura definida por el jefe inmediato. resolver incidentes de hw o sw de primero o segundo nível. realizar mantenimientos preventivos en el área de cobertura definido por el jefe inmediato. aplicar la seguridad, firmware u otras actualizaciones al software de los dispositivos. capacitación de usuarios y recolección de papel de las máquinas. experiência y educación nível técnico / tecnológico o estudiante de últimos semestres de pregrado en ing sistemas, electrónica o afines. experiência en administración de servicio de impresoras y centros de impresión o copiado. experiência en servicio y atención al cliente, manejo de incidentes y/o mesa de ayuda. habilidades y competencias actitud de servicio. habilidades de comunicación. organización. puntualidad....
Responsibilities : responsabilidades: gestionar los aspectos de las operaciones cotidianas, la solución de problemas, entrenamiento del cliente, apoyo inventarios en el cliente, gestión de consumibles. monitorear e informar sobre los servicios y escalando cuando sea necesario. solicitar y gestionar pedidos, reemplazar piezas defectuosas, gestionar devoluciones. asegurar y gestionar el área de almacenamiento de piezas / consumibles u otro inventario. realizar instalación de equipos (producción, backup, etc.) y sw. realizar configuración de pc’s de acuerdo con la configuración definida para el proyecto. resolver incidentes de hw o sw de primer o segundo nivel. requisitos: nivel técnico / tecnológico o estudiante de últimos semestres de pregrado en ing sistemas, electrónica o afines. experiencia en administración de servicio de impresoras y centros de impresión o copiado. experiencia en servicio y atención al cliente, manejo de incidentes y/o mesa de ayuda. how to apply ? are you an innovator? here is your chance to make your mark with a global technology leader. apply now! global privacy notice lexmark is committed to appropriately protecting and managing any personal information you share with us. click to view lexmark's privacy notice....
Compartir facebook empresa r&s soluciones sas descripción de la empresa somos un equipo de trabajo dinámico, con cobertura directa e indirecta en latinoamérica, proveedores de servicios integrados de tecnología de la informática y comunicaciones, en constante transformación para convertirnos en su mejor aliado it. departamento bogotá dc localidad bogotá tipo de contratación freelance descripción de la plaza ¡Únete a nuestro equipo! si estás interesado en laborar bajo la modalidad freelance y tener manejo de tu tiempo. esta oportunidad es para ti. nos encontramos en búsqueda de técnico en sistemas con experiencia en mantenimiento preventivo y correctivo de impresoras lexmark, serás el encargado de cubrir los servicios de impresoras con cada uno de nuestros clientes. requisitos: - técnico o tecnólogo en sistemas - experiencia de 1 año en el área - manejo de impresoras (preferiblemente lexmark) beneficios: - manejo de su tiempo - buena remuneración - servicios por días u horas - freelance presencial mínimo nivel académico requerido técnico graduado mínima experiencia laboral requerida 1 año búsquedas relacionadas empleos en r&s soluciones sas empleos en bogotá empleos en bogotá dc empleos mantenimiento empleos técnico empleos sistemas empleos técnico en sistemas empleos encargado empleos relacionados oferta destacada auxiliar tecnico instalador y de mantenimiento ubicación: engativa | departamento: bogotá dc ayudante técnico en seguridad electrónica y automatización, debe prestar apoyo técnico en labores de mantenimiento e instalación de equipos seguridad electrónica, telec...
¡Únete a nuestro equipo! si estás interesado en laborar bajo la modalidad freelance y tener manejo de tu tiempo. esta oportunidad es para ti. nos encontramos en búsqueda de técnico en sistemas con experiencia en mantenimiento preventivo y correctivo de impresoras lexmark, serás el encargado de cubrir los servicios de impresoras con cada uno de nuestros clientes. requisitos: técnico o tecnólogo en sistemas experiencia de 1 año en el área manejo de impresoras (preferiblemente lexmark) beneficios: manejo de su tiempo buena remuneración servicios por días u horas freelance presencial...
Perfil: técnicos en sistemas o electrónica. con mínimo 2 años de experiencia reparación y mantenimiento de impresoras y plotters. objetivo del cargo: mantenimiento preventivo, correctivo a impresoras hp, epson, samsung, oki, lexmark, pc, laptop, scanners, entre otras. horario : horario de base: lunes a viernes 8:00 a.m. a 5:00 p.m. contrato: fijo directo con la compañía ciudad: bogotá plazo para aplicar : 30 de julio de 2016...
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