Business analys wh at you will do : - expand and challenge the way we provide service by going beyond our customers’ expectations through the design of our external and internal end-to-end operations with a focus on enabling the organization to deliver an amazing customer experience - enable the organization through the implementation of end-to-end operations to develop trusted relationships with our customers, set expectations and deliver on promises and commitments. - drive operational excellence through the communication and training of new / updated policies and processes to leaders, employees, and cross-functional / partner organizations - collaborate and build relationships with system and business owners to ensure common understanding and drive process design - communicate oracle business practices to the organization and monitor process and approvals for full compliance. drive implementation of new processes and procedures - collect, organize and display data in documents. follow-through skills necessary to get information from internal and third parties and have data errors / omissions corrected. for this, relationship management skills strongly desired - strong written and verbal communication skills - portuguese, spanish and english languages what you've done : - 5+ years of professional experience in process design, improvement, operational excellence in a support or consulting organization to ensure positive customer experience process. - 5+ years of professional experience working in a high availability, critical function delivery, saas-based technology co...
Partner in facilitating product / program-related agile events and maintaining product / program artifacts. collaborate with product ownership to deliver the product / program's prioritized backlog. understand / anticipate and engage in the escalation / mitigation of risks and impediments - develop and maintain a productive working relationship with all agile team roles and key product / program stakeholders to ensure execution alignment. demonstrate servant leadership by educating and enabling teams on how to self-organize, self-manage, and deliver via lean-agile practices. partner with senior leadership and technology partners to deliver prioritized innovation ideas that align best with pepsico priorities while leveraging our technology partners' capabilities & expertise - manage both up and down the personnel hierarchy. support the technical program manager in all product delivery activities. drive azure devops best practices within and across products / programs. qualifications bachelor's degree required, with a concentration in either business or information systems management preferred. 5+ years of work experience, or 2-3 years of relevant experience either in cpg delivery teams or with a top-tier consulting firm. microsoft ado skills and expertise are a must. ability to articulate scrum team's performance building data driven dashboards in ado and ensure team's velocity is improved. safe (or noteworthy alternative) scrum master certification. project management experience, including balancing schedules, costs, and timelines. delivery experience with proven track reco...
Job title: director, loyalty & personalizationservices business development overview: services within mastercardis responsible for acquiring, engaging, and retaining customers bymanaging fraud and risk, enhancing cybersecurity, and improving thedigital payments experience. we provide value-added services andleverage expertise, data-driven insights, and execution. we arelooking for a truly exceptional strategic sales professional tojoin our loyalty & personalization consulting practice in latinamerica. our practice is one of the fastest-growing businesseswithin mastercard and we are looking for someone to fuel our growthin the region by continuing to drive business development. in thisrole, you will work closely with clients to understand how ourprofessional services can be tailored to projects that help themachieve their ambitions to drive customer loyalty. thisentrepreneurial role is a great opportunity to shape the directionof our regional practice. responsibilities 1. drive growth:continue to drive the growth of our business in latin americathrough identifying and developing new client relationships, andgrowing our existing relationships. 2. provide expertise: develop adeep understanding of our loyalty consulting services as well asbroader industry trends to tailor our services to match clientneeds. 3. own the sale: responsible for the sale of our loyaltyconsulting services including defining the scope, finalizing theprice, all done in collaboration with our partners across sales andconsulting delivery. 4. lead clients: cultivate lastingrelationships with senior clien...
**te invitamos a desarrollar tu carrera en nuestra área de personas & cultura en una organización diversa y enfocada en lo humano, con un ambiente dinámico, innovador y colaborativo. nuestro centro son las personas, su talento y desarrollo; somos una familia donde se conectan dinámicamente alto rendimiento, integridad, vitalidad y servicios de clase mundial. nacimos así y seguimos en esto.** estamos buscando a quien quiera enfrentar nuevos retos y empujar los límites, que no de nada por hecho y le interese mirar desde perspectivas distintas. si quieres ser parte de un ambiente estimulante y creativo en el que celebramos logros a la vez que generamos y promovemos espacios de diversión, matrix consulting es para ti. **¿qué harás como gestor de personas y cultura en colombia?** - mantener y robustecer la propuesta de valor de matrix consulting, con un alto foco en el desarrollo y crecimiento profesional del equipo a través de la entrega de herramientas e instancias clave - dar apoyo integral al equipo de consultoría, expertos y staff, a través de una mirada global de los distintos procesos del área enfocada en el employee journey - desarrollar e implementar planes de cultura y talento que ayuden a respaldar y sostener el alto potencial de crecimiento de nuestra oficina en colombia - liderar procesos de marca empleadora y atracción de talentos para matrix y sus filiales - implementar junto a los líderes procesos exitosos de onboarding - planear, coordinar e implementar planes de capacitación y desarrollo e iniciativas de employee engagement y clima - gestionar y ejecut...
**te invitamos a desarrollar tu carrera en nuestra área de personas & cultura en una organización diversa y enfocada en lo humano, con un ambiente dinámico, innovador y colaborativo. nuestro centro son las personas, su talento y desarrollo; somos una familia donde se conectan dinámicamente alto rendimiento, integridad, vitalidad y servicios de clase mundial. nacimos así y seguimos en esto. ** estamos buscando a quien quiera enfrentar nuevos retos y empujar los límites, que no de nada por hecho y le interese mirar desde perspectivas distintas. si quieres ser parte de un ambiente estimulante y creativo en el que celebramos logros a la vez que generamos y promovemos espacios de diversión, matrix consulting es para ti. **¿qué harás como gestor de personas y cultura en colombia? ** - mantener y robustecer la propuesta de valor de matrix consulting, con un alto foco en el desarrollo y crecimiento profesional del equipo a través de la entrega de herramientas e instancias clave - dar apoyo integral al equipo de consultoría, expertos y staff, a través de una mirada global de los distintos procesos del área enfocada en el employee journey - desarrollar e implementar planes de cultura y talento que ayuden a respaldar y sostener el alto potencial de crecimiento de nuestra oficina en colombia - liderar procesos de marca empleadora y atracción de talentos para matrix y sus filiales - implementar junto a los líderes procesos exitosos de onboarding - planear, coordinar e implementar planes de capacitación y desarrollo e iniciativas de employee engagement y clima - gestionar y...
Job title: director, loyalty & personalization services business development overview: services within mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. we provide value-added services and leverage expertise, data-driven insights, and execution. we are looking for a truly exceptional strategic sales professional to join our loyalty & personalization consulting practice in latin america. our practice is one of the fastest-growing businesses within mastercard and we are looking for someone to fuel our growth in the region by continuing to drive business development. in this role, you will work closely with clients to understand how our professional services can be tailored to projects that help them achieve their ambitions to drive customer loyalty. this entrepreneurial role is a great opportunity to shape the direction of our regional practice. responsibilities drive growth: continue to drive the growth of our business in latin america through identifying and developing new client relationships, and growing our existing relationships. provide expertise: develop a deep understanding of our loyalty consulting services as well as broader industry trends to tailor our services to match client needs. own the sale: responsible for the sale of our loyalty consulting services including defining the scope, finalizing the price, all done in collaboration with our partners across sales and consulting delivery. lead clients: cultivate lasting relationships with se...
Company description: sutherland is seeking a project manager to join our team and lead projects for nice software solutions, one of the largest it solutions multinational companies in the world. this role involves planning and controlling various activities required to deliver projects on time, within budget, and at the required quality level. if you have a proven track record in project management and a passion for delivering excellence, we want to hear from you! job description: end-to-end project management, including: scope, time, cost, and quality management. human resource, communications, and risk management. stakeholder (internal & external) management. oversee all project phases: initiation, planning, execution, monitoring & control, and closing. utilize nice project management methodology, tools, and templates to define tasks, prepare plans, and monitor progress. manage project scope, resolve issues proactively, and provide mitigation plans. act as a single point of contact for assigned projects, representing nice in internal and external forums. assist clients with roadmap development and strategic planning to maximize roi. ensure timely and accurate project status reporting to stakeholders. manage project-related revenue and forecasting, keeping management systems updated. continuously assess and improve project management methodologies and delivery quality. engage with the global pm community to share knowledge and best practices. requirements: 5+ years of proven experience as a project manager leading teams in a matrix environment. bachelor’s or master’s degre...
I started my journey with a strong it background, traveling across europe and asia, before stepping into the world of recruitment in 2018 as an it recruiter. today, i lead my own agency, backed by an incredible team of freelance recruiters. join our network! we’re always open to welcoming new talent into our growing community. global partnerships, strong workforce together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients! in collaboration, we are working with a leading b2b solution provider looking to recruit an av specialist for their offices in bogotá, colombia. position: av specialist location: bogotá, colombia employment type: full-time remuneration: base salary duties and responsibilities install and test new equipment and facilities demonstrate advanced crimping expertise with connectors like bnc, micro bnc, rj45, and xlr configure and maintain av broadcasting and it networking hardware, ensuring seamless device communication set up and manage scalers, matrix systems, and virtual studio productions establish and monitor audio-visual links between different units analyze and troubleshoot technical issues to minimize service downtime operate equipment and transmission links for outside broadcasts design and install custom audio-visual circuits and hardware systems follow workplace health and safety best practices interpret and execute instructions from product owners, creative directors, and colleagues collaborate effectively with team members and stay updated on industry trends and advancements ...
We are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the project manager performs a wide range of duties including some or all the following: end-to-end management of a project or program of projects including: scope management time management cost management quality management communications management procurement/subcontractor management stakeholder (internal and external) management manage all phases of project – initiation, planning, execution, monitor and control and closing effective use of nice project management methodology, processes, tools, techniques and templates. in doing so, define project tasks and prepare project plans. monitor, manage, and communicate project progress. manage project scope and scope changes. manage & motivate the team assigned to the project. provide feedback regarding their performances. being the single point of contact for as...
Join tekton labs! we are seeking a customer success to expand relationships with existing accounts and support up and cross selling efforts in the latin america region. this role involves developing and executing the account team coordination and acting as the main articulator of all account related initiatives, making sure all clients needs are met and exceeded, contributing to the company’s market growth. the ideal candidate should have a solid background of experience in project and people management. what we offer contractor scheme : competitive compensation tailored to your experience level. responsibilities ensure the operability of the delivery in all accounts in the region, prioritizing daily management and coordinating the actions and initiatives of the account team. act as a coordinating link between the teams, ensuring the correct execution and management of all customer orders and account initiatives. ensure existing latin american accounts, focusing on expanding the services we have with them, prioritizing the margin and revenue of the account. strengthen alliances with existing accounts to improve the region's nps. serve as the primary point of contact between the customer and the company. constant coordination between the different matrix areas of the organization. monthly analysis of account and team performance in order to propose improvements, provide metrics, and trend analysis. lead the region's account team, relying on the people and technology teams to maintain employees in a healthy environment so that this is not a problem for the end customer. overs...
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