OWNER SUCCESS ADVOCATE [FHH-868]

**about us**: renjoy is a quickly growing company with the goal of using the power of real estate and airbnb to help people achieve financial freedom. we provide a flexible work environment, with an emphasis on growth, self-motivation, and integrity. **overview**: **key responsibilities**: **owner support**: - monitor all incoming owner requests, needs, and questions. - retrieve and manage necessary documentation. - search out answers and reach out to appropriate departments for solutions. - assist in delegating tasks and owner requests to the relevant teams. - follow up to ensure timely and satisfactory completion of tasks. - escalate issues to the owner relations director as necessary. - advocate for owners, ensuring their interests are considered in all interactions and solutions. **communication**: - maintain proactive communication with owners. - keep owners informed about company updates and market changes. - review and send out the owner financial statements. - track and update owner satisfaction metrics. - keep tracking files updated with owner information and interactions. **performance and auditing**: - audit listing performance to ensure property needs are met. - identify and resolve issues related to listing data. - assist in the permitting process for owners' houses. **skills and qualifications**: - strong administrative skills. - proficiency in excel and other office software. - excellent problem-solving abilities. - strong communication skills, both written and verbal. - industry experience preferred. - ability to identify ...