Job description what you’ll be doing: acting as the first point of contact for our customers & partners; managing incoming tickets within service levels to ensure customer satisfaction; working to resolve issues, questions, and requests self-sufficiently where possible; analysing markup language and application logs to aid the development team in eliminating product bugs; collaborating across functional areas to address customers’ needs as their champion. qualifications what you’ll bring: at least a bachelor's degree or equivalent work experience. 5+ years of experience in a technical customer service role across it industry/ complex product. customer service mentality. you thrive on helping customers. when issues arise, you see the potential to make something great out of it. you never back down and always strive to reach the best possible solution for your customers. great organizational skills. the ability to balance your personal backlog against new work and special projects that will help grow your career. you have excellent attention to detail and time management. technical affinity. you are comfortable using excel, learning new software, and can understand html or xml. experience working with e-commerce software and/or erps is a plus. communication skills. you speak and write fluently in english. dutch and/or german are a plus. you easily understand customer needs and know how to look for the ‘question behind the question’. who we are: so, what does it mean to be a part of the sana commerce team? at sana commerce, our values guide how we work, collaborate, and d...
Company description at sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. as a support analyst, you are in daily contact with our customers & partners to give them a great experience. you work with big names in the b2b industry. you are the face of sana commerce in the emea & apac market, which gives you a lot of responsibility to maintain relationships. in this role, you will grow along as our company is growing! what you'll get: - the opportunity to make an impact at a fast-growing saas scale-up. - working closely with global leaders on strategic initiatives. - up to 3 weeks “work from anywhere” per year. - a hybrid working model – 3days from the office, 2days from home. job description what you’ll be doing: - acting as the first point of contact for our customers & partners; - managing incoming tickets within service levels to ensure customer satisfaction; - working to resolve issues, questions, and requests self-sufficiently where possible; - analysing markup language and application logs to aid the development team in eliminating product bugs; - collaborating ...
Company description at sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. as a support analyst, you are in daily contact with our customers & partners to give them a great experience. you work with big names in the b2b industry. you are the face of sana commerce in the emea & apac market, which gives you a lot of responsibility to maintain relationships. in this role, you will grow along as our company is growing! what you'll get: - the opportunity to make an impact at a fast-growing saas scale-up. - working closely with global leaders on strategic initiatives. - up to 3 weeks “work from anywhere” per year. - a hybrid working model – 3days from the office, 2days from home. job description what you’ll be doing: - acting as the first point of contact for our customers & partners; - managing incoming tickets within service levels to ensure customer satisfaction; - working to resolve issues, questions, and requests self-sufficiently where possible; - analysing markup language and application logs to aid the development team in eliminating product bugs; - collaborating ...
Medellín- - engineering & development**.net developer**: - medellín engineering & development t sana commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. it all started in 2007, with a pizza and a plan. sana commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. we’re a fast-growing saas company that allows you to take ownership of your career. as a software developer, you work within one of the best customization teams in the region. you work closely with colleagues and clients in the usa, the netherlands, ukraine, and sri lanka, actively participating in requirement analysis. you design solutions according to customer needs and write code using.net programming languages and sql developments. **what you'll get**: **personal development**. we believe that as our company grows, our people should be able to grow with us. we value learning and development opportunities for all our employees. so, from learning on the job to training and coaching, it’s all there. together with your manager, you are in charge of your own personal growth. **onboarding and buddy program.** it’s always quite new and exciting to start your next adventure. we value a strong onboarding. you will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well. **entrepreneurial environment**. we are a fast-growing international scale-up organizati...
Medellín customer success customer success manager (saas) medellín customer success at sana commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. it all started in 2007, with a pizza and a plan. sana commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them. we’re a rapidly growing saas, so we’re always on the lookout for people to join our team who embody our 5 company core values: entrepreneurial result-driven customer-centric team spirit learning mindset at sana commerce, we’re looking for an experienced customer success manager who will be responsible for ensuring the value and satisfaction of customers that leads to high renewal rates and expansion results. you will manage a portfolio of about 35 low/medium/high touch customers in north america and will work within the americas customer success team. **what you'll get**: personal development. we believe that as our company grows, our people should be able to grow with us. we value learning and development opportunities for all our employees. so, from learning on the job to training and coaching, it’s all there. together with your manager, you are in charge of your own personal growth. onboarding and buddy program. it’s always quite new and exciting to start your next adventure. we value a strong onboarding. you will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific o...
Medellín- - consultancy**software implementation specialist**: - medellín consultancy it all started in 2007, with a pizza and a plan. sana commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. we’re a fast-growing saas company that allows you to take ownership of your career. at sana commerce, we're looking for a service consultant to work with our projects team in the americas region, providing top-notch customer and technical support to our clients**.** **what you'll get**: - ** personal development. **we believe that as our company grows, our people should be able to grow with us. we value learning and development opportunities for all our employees. so, from learning on the job to training and coaching, it’s all there. together with your manager, you are in charge of your own personal growth. - ** onboarding and buddy program. **it’s always quite new and exciting to start your next adventure. we value a strong onboarding. you will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well. - ** entrepreneurial environment.** we are a fast-growing international scale-up organization in software. we encourage initiatives and ideas from our people. we like to accomplish things together as a team. - ** health and well-being.** we believe that every employee should be at their best, that’s why we want to offer you private healthcare and a contribution to fitness subscription. - ** extra ...
Consultancy colombia, medellín - isabel ballenat sana commerce we’re committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. it all started in 2007, with a pizza and a plan. sana commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. we’re a fast-growing saas company that allows you to take ownership of your career. at sana commerce, we’re looking for an **intern **to work on **different projects** of our departments. from sales and marketing to product and information management, you’ll find out everything we have to offer. **this internship focusses on your ambitions and challenges you to not only stick to what you know but go out of your comfort zone and see what is out there**. **what you’ll bring**: - ** you are fluent in english and spanish.**: - you are in the final stage of your studies and you are eligible to do your internship in your university; - you have an entrepreneurial spirit; - you are assertive and not afraid to go after what you want; - you can work individually and in a team; - you are well organized and can manage multiple projects at the same time. **what you’ll get**: - flexible working hours & hybrid workplace. - friday afternoon drinks in our very own bar (bi-monthly themed versions of this including dinner). - having fun in our game room - thursday toasties lunch and many more. - personal development. - onboarding and buddy program. - entrepreneuri...
Company description at sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. as a support analyst, you are in daily contact with our customers & partners to give them a great experience. you work with big names in the b2b industry. you are the face of sana commerce in the emea & apac market, which gives you a lot of responsibility to maintain relationships. in this role, you will grow along as our company is growing! what you'll get: the opportunity to make an impact at a fast-growing saas scale-up. working closely with global leaders on strategic initiatives. up to 3 weeks “work from anywhere” per year. a hybrid working model – 3days from the office, 2days from home. job description what you’ll be doing: acting as the first point of contact for our customers & partners; managing incoming tickets within service levels to ensure customer satisfaction; working to resolve issues, questions, and requests self-sufficiently where possible; analysing markup language and application logs to aid the development team in eliminating product bugs; collaborating across functional areas to address customer...
Company descriptionat sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths.what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity.our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment.as a support analyst, you are in daily contact with our customers & partners to give them a great experience. you work with big names in the b2b industry. you are the face of sana commerce in the emea & apac market, which gives you a lot of responsibility to maintain relationships. in this role, you will grow along as our company is growing!what you'll get:the opportunity to make an impact at a fast-growing saas scale-up.working closely with global leaders on strategic initiatives.up to 3 weeks “work from anywhere” per year.a hybrid working model – 3days from the office, 2days from home.job descriptionwhat you’ll be doing:acting as the first point of contact for our customers & partners;managing incoming tickets within service levels to ensure customer satisfaction;working to resolve issues, questions, and requests self-sufficiently where possible;analysing markup language and application logs to aid the development team in eliminating product bugs;collaborating across functional areas to address customers’ needs as thei...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo