At sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. as a technical support analyst, you are in daily contact with our customers & partners to give them a great experience. you work with big names in the b2b industry. you are the face of sana commerce in the emea & apac market, which gives you a lot of responsibility to maintain relationships. in this role, you will grow along as our company is growing! what you'll get: the opportunity to make an impact at a fast-growing saas scale-up. working closely with global leaders on strategic initiatives. up to 3 weeks “work from anywhere” per year. a hybrid working model – 3days from the office, 2days from home. what you’ll be doing: acting as the first point of contact for our customers & partners; managing incoming tickets within service levels to ensure customer satisfaction; working to resolve high complexity issues, questions, and requests from our customers self-sufficiently where possible; analyzing markup language and application logs to aid the development team in eliminating product bugs; collaborating across functional areas to address...
Finance colombia, medellín - isabel ballen- at sana commerce, we are committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths._ it all started in 2007, with a pizza and a plan. **sana commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them**. we’re a fast-growing saas company that allows you to take ownership of your career. as senior accountant, you will be joining the americas finance team and be responsible for the accounting, control and compliance of the americas region. as part of this team, you get the chance to work in an experienced international scaling-up environment and will report directly to the director of finance & operations americas. aside from being a senior team member, you collaborate with the different managers from multiple departments (e.g. hr, sales, marketing, projects, csm) in the united states, colombia and our global headquarters in the netherlands. **what you´ll be doing**: your main tasks will be to maintain accurate and complete accounting records for both our colombian and us legal entities. you will guide the regional team and make sure that all financial administrative processes are following a daily, weekly and monthly rhythm. as part of this rhythm, you will also be in charge of the quality of our accounting processes, including compliance with the periodic statutory audits and required tax filings. in addition, you drive optimization, automation and improvem...
Consultancy colombia, medellín - jonathan salamanca- at sana commerce, we are committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths._ **your job**: as an e-commerce consultant, you are involved in the requirements trajectory to advise customers on our e-commerce solution. you will identify and define requirements for a successful implementation and work together with a technical lead to define the implementation budget for the project. after the requirements are customer approved, you will act as a representative of the customer and ensure that the development team delivers the functionality as you have defined. you make sure that the delivered quality is on the highest level for our customers. - consult customers regarding suitable e-commerce solutions - ensure customer understands their standard and custom solution options - create functional designs with customer input for development - ensure custom solution designs are implemented within budget, scope and timeline. - support our delivery teams with customer questions and requested customizations **what you bring along**: - bachelor’s degree in computer science, system engineer, industrial engineer or related. - 1-2 years’ experience gathering software requirements from clients (user stories) - 2-5 years’ experience in a software/it firm (minimum 2 years as a business analyst or similar role) - erp knowledge, sap or microsoft dynamics desirable - dynamics ax, nav, bc, f&o; or sap certification is a plus - strong command of spanish and english ...
At sana commerce, were committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. at sana commerce, were looking for a junior customer success manager who will be responsible for ensuring the value and satisfaction of customers, driving high renewal rates and expansion results. in this role, you will manage a portfolio of approximately 80 customers in north america as part of the americas customer success team. what you'll get: the opportunity to make an impact at a fast-growing saas scale-up; working closely with global leaders on strategic initiatives; up to 6 weeks work from anywhere per year; a hybrid working model 3 days from the office, 2 days from home a culture rooted in collaboration, customer obsession, growth mindset, and bold impact be empowered: take ownership of your portfolio and drive measurable business outcomes. grow fast: coaching, elearning, and exposure to cross-functional teams. make a real impact: your work tangibly shapes customer success and product development....
Job description what you'll be doing: leading an assigned portfolio of b2b customers in usa; building strong relationships and become a trusted advisor with your customers; developing customized success plans and conducting in-depth business reviews focused on roi; advising on their e-commerce strategy and how the sana products can accelerate their online growth; identifying and mitigating churn risks, while uncovering upsell and cross sell opportunities; advocating internally for your customers and help our product grow by sharing feedback with our product teams. qualifications what you'll bring: a bachelor’s degree; at least 5 years of relevant commercial business experience working with (saas) b2b software, with at least 3 years in a customer success manager role; communication skills. you speak and write fluently in english. proven commercial mindset with experience in identifying, driving, and closing upsell and cross-sell opportunities; strong analytical skills and time management skills; strategic mindset - capable of advising on platform value and customer roi. located in or able to commute to medellin, with ability to work 3 days per week in our office! who we are: so, what does it mean to be a part of the sana commerce team? at sana commerce, our values guide how we work, collaborate, and drive success. champions of our league. "we deliver lasting success, balancing quick wins and long-term value." we take pride in our unique product and extensive b2b knowledge and continuously strive to improve. no matter our role, we bring value every day, helping our cus...
Company description at sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. at sana commerce, we’re looking for a junior customer success manager who will be responsible for ensuring the value and satisfaction of customers, driving high renewal rates and expansion results. in this role, you will manage a portfolio of approximately 80 customers in north america as part of the americas customer success team. what you'll get: the opportunity to make an impact at a fast-growing saas scale-up; working closely with global leaders on strategic initiatives; up to 6weeks “work from anywhere” per year; a hybrid working model – 3days from the office, 2days from home a culture rooted in collaboration, customer obsession, growth mindset, and bold impact be empowered: take ownership of your portfolio and drive measurable business outcomes. grow fast: coaching, e‑learning, and exposure to cross-functional teams. make a real impact: your work tangibly shapes customer success and product development. job description what you'll be doing: leading an assigned portfolio of b2b customers in usa; building strong ...
At sana commerce, we strive to create an inclusive work environment because we recognize the value of a diverse workforce. we are a fast-growing saas company that helps manufacturers, distributors, and wholesalers succeed in b2b commerce complexity. our mission is to revolutionize the way businesses buy and sell, enabling them to grow, build stronger relationships, and capitalize on digital commerce opportunities. we are seeking a customer success associate who will be responsible for ensuring customer satisfaction and driving high renewal rates and expansion results. this role involves managing a portfolio of approximately 80 customers in north america as part of the americas customer success team. the ideal candidate will have: - the opportunity to make a meaningful impact at a rapidly growing saas scale-up; - close collaboration with global leaders on strategic initiatives; - a hybrid working model – three days in the office, two days from home; - a culture rooted in teamwork, customer obsession, growth mindset, and bold action; - autonomy: ownership of a portfolio and measurable business outcomes; - opportunities for growth: coaching, e-learning, and cross-functional exposure; - the ability to make a tangible impact on customer success and product development. responsibilities include: - leading an assigned portfolio of b2b customers in the usa; - building strong relationships and serving as a trusted advisor to customers; - developing customized success plans and conducting in-depth business reviews focused on roi; - advising customers on their e-commerce strat...
Company description at sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. at sana commerce, we’re looking for a junior customer success manager who will be responsible for ensuring the value and satisfaction of customers, driving high renewal rates and expansion results. in this role, you will manage a portfolio of approximately 80 customers in north america as part of the americas customer success team. what you'll get: - the opportunity to make an impact at a fast-growing saas scale-up; - working closely with global leaders on strategic initiatives; - up to 6weeks “work from anywhere” per year; - a hybrid working model – 3days from the office, 2days from home - a culture rooted in collaboration, customer obsession, growth mindset, and bold impact - be empowered: take ownership of your portfolio and drive measurable business outcomes. - grow fast: coaching, e‑learning, and exposure to cross-functional teams. - make a real impact: your work tangibly shapes customer success and product development. job description what you'll be doing: - leading an assigned portfolio of b2b custome...
Company description at sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. at sana commerce, we’re looking for a junior customer success manager who will be responsible for ensuring the value and satisfaction of customers, driving high renewal rates and expansion results. in this role, you will manage a portfolio of approximately 80 customers in north america as part of the americas customer success team. what you'll get: - the opportunity to make an impact at a fast-growing saas scale-up; - working closely with global leaders on strategic initiatives; - up to 6weeks “work from anywhere” per year; - a hybrid working model – 3days from the office, 2days from home - a culture rooted in collaboration, customer obsession, growth mindset, and bold impact - be empowered: take ownership of your portfolio and drive measurable business outcomes. - grow fast: coaching, e‑learning, and exposure to cross-functional teams. - make a real impact: your work tangibly shapes customer success and product development. job description what you'll be doing: - leading an assigned portfolio of b2b custome...
Company description at sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. at sana commerce, we’re looking for a junior customer success manager who will be responsible for ensuring the value and satisfaction of customers, driving high renewal rates and expansion results. in this role, you will manage a portfolio of approximately 80 customers in north america as part of the americas customer success team. what you'll get: - the opportunity to make an impact at a fast-growing saas scale-up; - working closely with global leaders on strategic initiatives; - up to 6weeks “work from anywhere” per year; - a hybrid working model – 3days from the office, 2days from home - a culture rooted in collaboration, customer obsession, growth mindset, and bold impact - be empowered: take ownership of your portfolio and drive measurable business outcomes. - grow fast: coaching, e‑learning, and exposure to cross-functional teams. - make a real impact: your work tangibly shapes customer success and product development. job description what you'll be doing: - leading an assigned portfolio of b2b custome...
Company description at sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. as a technical support analyst, you are in daily contact with our customers & partners to give them a great experience. you work with big names in the b2b industry. you are the face of sana commerce in the emea & apac market, which gives you a lot of responsibility to maintain relationships. in this role, you will grow along as our company is growing! what you'll get: the opportunity to make an impact at a fast-growing saas scale-up. working closely with global leaders on strategic initiatives. up to 3 weeks “work from anywhere” per year. a hybrid working model – 3days from the office, 2days from home. job description what you’ll be doing: acting as the first point of contact for our customers & partners; managing incoming tickets within service levels to ensure customer satisfaction; working to resolve high complexity issues, questions, and requests from our customers self-sufficiently where possible; analyzing markup language and application logs to aid the development team in eliminating product bugs; collaboratin...
Company description at sana commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. what started in 2007 with a pizza and a plan has grown into a fast-moving saas company that helps manufacturers, distributors, and wholesalers thrive in b2b commerce complexity. our mission? to transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. join us and take ownership of your career in a dynamic, fast-moving environment. as a support analyst, you are in daily contact with our customers & partners to give them a great experience. you work with big names in the b2b industry. you are the face of sana commerce in the emea & apac market, which gives you a lot of responsibility to maintain relationships. in this role, you will grow along as our company is growing! what you'll get: the opportunity to make an impact at a fast-growing saas scale-up. working closely with global leaders on strategic initiatives. up to 3 weeks “work from anywhere” per year. a hybrid working model – 3days from the office, 2days from home. job description what you’ll be doing: acting as the first point of contact for our customers & partners; managing incoming tickets within service levels to ensure customer satisfaction; working to resolve issues, questions, and requests self-sufficiently where possible; analysing markup language and application logs to aid the development team in eliminating product bugs; collaborating across functional areas to address customer...
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