Google analytics to gather external career site traffic metrics. tracking pixels to track the source of traffic to your external career site. hr data & analytics lead developer page is loaded hr data & analytics lead developer apply locations medellí...
Google analytics to gather external career site traffic metrics. tracking pixels to track the source of traffic to your external career site. hr data & analytics developer page is loaded hr data & analytics developer apply locations medellín, antioqu...
Stanley black & decker - medellín, antioquia - *teleworking from any city in colombia gis analyst make a difference for those who make the world. it takes great people to achieve greatness. people with a sense of purpose and integrity. people with a relentless pursuit of excellence. people who care about making things better. sound like you? join our top-notch team of 53,000+ professionals in 60 countries who are making their mark on some of the world's most beloved brands, including dewalt, craftsman, stanley, black+decker, irwin, lenox and more. what you'll do as a gis analyst, you'll be part of our tools and outdoor analytics team. you'll get to: create high quality gis applications (web maps, web apps, story maps, dashboards) using common gis techniques and cartographic best practices with a firm understanding of symbology layers, styles, layout templates, and company workflows. maintain a variety of internal and external datasets within geodatabases and sql databases. develop... - permanent - full-time #j-18808-ljbffr...
**teleworking from any city in colombia.** **specific responsibilities**: - directly oversee and collect payments from national and/or international accounts to mitigate risk, uncover trends, and determine and report on adverse risk exposure. - maintain accuracy of the gl customer account and follow up the closing issues with our stakeholders and escalate any necessary issues to the otc lead. - perform the customer reconciliation to clarify the final balance in the account. - provide updates, using reporting tools, to management as requested for risk mitigation and periodic reporting needs. - closely follow blocked orders, resulting from credit checking guidelines, to allow orders to flow smoothly and without delay, and adhere to a 24 hour sla. - maintain accurate and timely records for collection activity to allow for proper follow-up. - act as first line of defense for blocked orders to help support credit managers and make sound business decisions regarding their release. - follow up, recommend and discuss action plans with credit management regarding adverse situations and help develop further plans of action & next steps. - exercise credit line authority per doa. - release customer orders daily based on the customer credit limit. - submit the customer statements status periodically. - work on various departmental projects within credit and as needed cross-functionally to maximize efficiencies & drive improved levels of performance. - perform the resolution customer disputes. - additional duties as required. **secondary activities**: - work closely ...
**title: sr. financial analyst, ptg** **location: virtual** **make your mark. shape your future.** it takes great people to achieve greatness. people with a sense of purpose and integrity. people with a relentless pursuit of excellence. people who care about making things better for those who make the world. sound like you? join our top-notch team of 53,000+ professionals in 60 countries who are making their mark on some of the world's most beloved brands, including dewalt, craftsman, stanley, black+decker, irwin, lenox and more. **what you'll do** as a senior finance analyst, product finance, you'll be part of the power tools group (ptg) finance organization with the responsibility for providing financial leadership and decision support to our product management and engineering teams. strong leadership and partnering skills are mandatory. you'll also get to: - support the execution around the strategy of our ptg commercial team including portfolio analysis, new product development, and entry into new markets - evaluate financial potential of new product development (npd) programs using return on capital (roc) models. review key npd metrics -irr, npv, and payback - submit capital request using fixed asset request (far) system, and track progress. - support bu month end, forecast, operating and strategic plan rhythms - provide all necessary ad-hoc support and analysis as requested - drive process improvements to improve efficiency and effectiveness of the finance function **who you are** you always strive to do a good job...but wouldn't it be great if you ...
About the role: a high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing otc operations, and delivering results. some of the responsibilities include routine customer account communication, partnering with otc service provider, and customer dispute resolution. a significant emphasis of the position is fostering a proactive, customer-first approach between the otc service provider, the customer, and the business unit commercial teams. specific responsibilities : directly oversee and collect payments to mitigate risk, uncover trends, and determine and report on adverse risk exposure. operation results including, but not limited to – ar balances, ar past dues, specific contract requirements, and overall customer otc experience. perform the customer reconciliation to clarify the final balance in the account. make direct customer contact to improve goals & objectives and negotiate settlements while protecting company assets. provide updates, using reporting tools, to management as requested for risk mitigation and periodic reporting needs. engages with service provider (accenture) to ensure performance exceeds expectations. closely follow blocked orders, resulting from credit checking guidelines, to allow orders to flow smoothly and without delay. maintain accurate and timely records for collection activity to allow for proper follow-up. negotiate & recommend write-off requests (per doa levels), credit memos, etc. to clear ar as warranted & work with others to bring timely resolution to long standi...
Total trade solutions account manager responsabilidades como total trade solutions (tts) account manager tiene como principal responsabilidad desarrollar las cuentas clave en sus diferentes segmentos (o&g;, minería, industria y energía), con la finalidad de crecer el negocio y ganar participación de mercado. - identificar el proceso de toma de decisiones, así como los decisores clave en cada una de estas cuentas, enfocado principalmente en las aplicaciones definidas por el equipo tts. por lo anterior, es muy importante que pueda tener discusiones y desarrollar relaciones en los diferentes níveles de las organizaciones. - disfrutar de visitar los jobsites (proyectos nuevos o plantas existentes) con la finalidad de demostrar nuestros productos, entender las áreas de oportunidad y pain-points de los clientes, construir propuesta de valor e identificar gaps. - adicionalmente, debe influenciar a los usuarios para homologar nuestras soluciones para dar sostenibilidad al negocio. - buen nível de comunicación para realizar presentaciones con clientes sobre nuestras soluciones (externas), así como presentaciones al equipo tts sobre los avances en la penetración y desarrollo de las cuentas asignadas (internas). - muy importante, deseablemente tener experiência y disfrutar del uso disciplinado de salesforce o algún crm. en caso de no tener experiência, que sea una persona proactiva y entusiasta al aprender y utilizar este tipo de sistemas. este es un punto vital en la medición de su desempeño. - visitar industrias, hacer presencia de marca y realizar la gestión de accesoria...
Total trade solutions account manager responsabilidades como total trade solutions (tts) account manager tiene como principal responsabilidad desarrollar las cuentas clave en sus diferentes segmentos (o&g;, minería, industria y energía), con la finalidad de crecer el negocio y ganar participación de mercado. - identificar el proceso de toma de decisiones, así como los decisores clave en cada una de estas cuentas, enfocado principalmente en las aplicaciones definidas por el equipo tts. por lo anterior, es muy importante que pueda tener discusiones y desarrollar relaciones en los diferentes níveles de las organizaciones. - disfrutar de visitar los jobsites (proyectos nuevos o plantas existentes) con la finalidad de demostrar nuestros productos, entender las áreas de oportunidad y pain-points de los clientes, construir propuesta de valor e identificar gaps. - adicionalmente, debe influenciar a los usuarios para homologar nuestras soluciones para dar sostenibilidad al negocio. - buen nível de comunicación para realizar presentaciones con clientes sobre nuestras soluciones (externas), así como presentaciones al equipo tts sobre los avances en la penetración y desarrollo de las cuentas asignadas (internas). - muy importante, deseablemente tener experiência y disfrutar del uso disciplinado de salesforce o algún crm. en caso de no tener experiência, que sea una persona proactiva y entusiasta al aprender y utilizar este tipo de sistemas. este es un punto vital en la medición de su desempeño. - visitar industrias, hacer presencia de marca y realizar la gestión de accesoria...
The sales team works directly with companies worldwide to ideate, plan, and implement transformative digital projects using vtex’s solutions and products. the team focuses on upselling new projects and services according to the customer’s needs, bringing growth and competitive advantage. it uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. the team’s knowledge has to be one step ahead of the user’s. the team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of vtex capabilities applied to real business cases. *for this position you are required to attend the office 4 days a week (monday - thursday), and remote work on friday. about the team the account executive is an ecommerce expert and will help our customers identify opportunities and execute their growth plans, is in charge of helping our customers reach their true sales potential while maximizing the customer’s lifetime value for vtex. the ae constantly investigates the platform’s technical scenarios to address customer’s business and technical questions. aes are the main point of contact between our customer and vtex, being the c-level’s voice regarding strategy. who you are you have 3+ years managing e-commerce business and/or operations in direct to consumer, retail.com, marketplaces and/or b2b; experience in solving business problems and quickly picking up new tools and skills; you have experience with p&l and business mod...
Join to apply for the otc sr. analyst role at stanley black & decker, inc. continue with google continue with google 22 hours ago be among the first 25 applicants join to apply for the otc sr. analyst role at stanley black & decker, inc. about the role: a high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing otc operations, and delivering results. some of the responsibilities include routine customer account communication, partnering with otc service provider, and customer dispute resolution. a significant emphasis of the position is fostering a proactive, customer-first approach between the otc service provider, the customer, and the business unit commercial teams. about the role: a high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing otc operations, and delivering results. some of the responsibilities include routine customer account communication, partnering with otc service provider, and customer dispute resolution. a significant emphasis of the position is fostering a proactive, customer-first approach between the otc service provider, the customer, and the business unit commercial teams. specific responsibilities : directly oversee and collect payments to mitigate risk, uncover trends, and determine and report on adverse risk exposure. operation results including, but not limited to – ar balances, ar past dues, specific contract requirements, and overall customer otc experien...
Join to apply for the customer service representative role at stanley black & decker, inc. 1 day ago be among the first 25 applicants join to apply for the customer service representative role at stanley black & decker, inc. about the role: the customer service representative is responsible for solving customer’s questions and complaints related to our tools, striving to achieve customer satisfaction. about the role: the customer service representative is responsible for solving customer’s questions and complaints related to our tools, striving to achieve customer satisfaction. by identifying customer needs, displaying empathy, and using active listening, the representative will be empowered to make decisions and find the best suitable resolution for the customer while working in a collaborative environment where they can gain knowledge and enhance soft skills by receiving support and supporting others. specific responsibilities : effectively and professionally handles all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting stanley black & decker’s key performance indicators (kpis). kpis measured will include abandonment rate and answer time. acts as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations. consistently improves and manages customer communication flow on promotions and product information. updates, maintains, and analyzes customer account profiles. maintains working knowledge of all company products, services, and promotions. a...
Google analytics to gather external career site traffic metrics. tracking pixels to track the source of traffic to your external career site. data analyst - category management page is loaded data analyst - category management apply locations medellín, antioquia, colombia time type full time posted on posted 3 days ago job requisition id req-1000039574 data analyst – dewalt brand/product team about us: at dewalt, we believe it takes great people to achieve greatness—people with purpose, integrity, and a drive for excellence. join our diverse, high-performing team and help us make things better for those who make the world. as part of our global organization, you’ll contribute to the success of some of the world’s most trusted brands. about the role: we are seeking a motivated data analyst to join the dewalt category management team. category management uses a market-back approach that starts with the needs of our users to inform business direction. in this role, you will support business decision-making by collecting, analyzing, and interpreting data related to our users, products and markets. you will work closely with cross-functional teams to uncover insights, identify trends, and help drive the success of the dewalt brand. key responsibilities: collect, clean, and organize data from various sources to support business analysis. analyze sales, market, and product data to identify trends, patterns, and opportunities. create reports, dashboards, and visualizations to communicate findings to stakeholders. collaborate with category managers, product managers, mar...
Total trade solutions account manager responsabilidades como total trade solutions (tts) account manager tiene como principal responsabilidad desarrollar las cuentas clave en sus diferentes segmentos (o&g;, minería, industria y energía), con la finalidad de crecer el negocio y ganar participación de mercado. - identificar el proceso de toma de decisiones, así como los decisores clave en cada una de estas cuentas, enfocado principalmente en las aplicaciones definidas por el equipo tts. por lo anterior, es muy importante que pueda tener discusiones y desarrollar relaciones en los diferentes níveles de las organizaciones. - disfrutar de visitar los jobsites (proyectos nuevos o plantas existentes) con la finalidad de demostrar nuestros productos, entender las áreas de oportunidad y pain-points de los clientes, construir propuesta de valor e identificar gaps. - adicionalmente, debe influenciar a los usuarios para homologar nuestras soluciones para dar sostenibilidad al negocio. - buen nível de comunicación para realizar presentaciones con clientes sobre nuestras soluciones (externas), así como presentaciones al equipo tts sobre los avances en la penetración y desarrollo de las cuentas asignadas (internas). - muy importante, deseablemente tener experiência y disfrutar del uso disciplinado de salesforce o algún crm. en caso de no tener experiência, que sea una persona proactiva y entusiasta al aprender y utilizar este tipo de sistemas. este es un punto vital en la medición de su desempeño. - visitar industrias, hacer presencia de marca y realizar la gestión de accesoria y ...
Join to apply for the otc sr. analyst role at stanley black & decker, inc. continue with google continue with google 22 hours ago be among the first 25 applicants join to apply for the otc sr. analyst role at stanley black & decker, inc. about the role: a high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing otc operations, and delivering results. some of the responsibilities include routine customer account communication, partnering with otc service provider, and customer dispute resolution. a significant emphasis of the position is fostering a proactive, customer-first approach between the otc service provider, the customer, and the business unit commercial teams. about the role: a high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing otc operations, and delivering results. some of the responsibilities include routine customer account communication, partnering with otc service provider, and customer dispute resolution. a significant emphasis of the position is fostering a proactive, customer-first approach between the otc service provider, the customer, and the business unit commercial teams. specific responsibilities: - directly oversee and collect payments to mitigate risk, uncover trends, and determine and report on adverse risk exposure. - operation results including, but not limited to – ar balances, ar past dues, specific contract requirements, and overall customer otc experience. - perform...
Total trade solutions account manager responsabilidades como total trade solutions (tts) account manager tiene como principal responsabilidad desarrollar las cuentas clave en sus diferentes segmentos (o&g;, minería, industria y energía), con la finalidad de crecer el negocio y ganar participación de mercado. - identificar el proceso de toma de decisiones, así como los decisores clave en cada una de estas cuentas, enfocado principalmente en las aplicaciones definidas por el equipo tts. por lo anterior, es muy importante que pueda tener discusiones y desarrollar relaciones en los diferentes níveles de las organizaciones. - disfrutar de visitar los jobsites (proyectos nuevos o plantas existentes) con la finalidad de demostrar nuestros productos, entender las áreas de oportunidad y pain-points de los clientes, construir propuesta de valor e identificar gaps. - adicionalmente, debe influenciar a los usuarios para homologar nuestras soluciones para dar sostenibilidad al negocio. - buen nível de comunicación para realizar presentaciones con clientes sobre nuestras soluciones (externas), así como presentaciones al equipo tts sobre los avances en la penetración y desarrollo de las cuentas asignadas (internas). - muy importante, deseablemente tener experiência y disfrutar del uso disciplinado de salesforce o algún crm. en caso de no tener experiência, que sea una persona proactiva y entusiasta al aprender y utilizar este tipo de sistemas. este es un punto vital en la medición de su desempeño. - visitar industrias, hacer presencia de marca y realizar la gestión de accesoria y ...
Job description data analyst - category management page is loaded. - google analytics to gather external career site traffic metrics. - tracking pixels to track the source of traffic to your external career site....
Acerca de stanley black & decker somos la empresa de herramientas más grande del mundo. somos visionarios de la industria. resolvemos problemas y avanzamos el área de manufactura a través de tecnología innovadora y nuestra iniciativa de industria 4.0. estamos comprometidos a asegurar que nuestros productos y servicios de "fábricas inteligente" de última generación brinden una mayor calidad a nuestros clientes y un mayor valor ambiental y social para nuestro planeta. somos únicos en que tenemos una historia que se remonta a 1843, que no nos ha impedido evolucionar a ser una empresa diversa y de crecimiento global. unirse al equipo de stanley black & decker significa trabajar en un entorno innovador, impulsado por la tecnología y altamente colaborativo, respaldado por más de 58.000 profesionales en 60 países del mundo. aquí, tendrá la oportunidad única de impactar a algunas de las marcas más emblemáticas del mundo, incluidas stanley tools, dewalt, craftsman y black + decker. sus ideas y soluciones tienen el potencial de llegar a millones de clientes mientras trabajamos juntos para escribir el próximo capítulo de nuestra historia. venga a construir con nosotros y lleve su carrera a nuevas alturas. **responsabilidades** como total trade solutions (tts) account manager tiene como principal responsabilidad desarrollar las cuentas clave en sus diferentes segmentos (o&g;, minería, industria y energía), con la finalidad de crecer el negocio y ganar participación de mercado. identificar el proceso de toma de decisiones, así como los decisores clave en cada una de estas cu...
Acerca de stanley black & decker somos la empresa de herramientas más grande del mundo. somos visionarios de la industria. resolvemos problemas y avanzamos el área de manufactura a través de tecnología innovadora y nuestra iniciativa de industria 4.0. estamos comprometidos a asegurar que nuestros productos y servicios de "fábricas inteligente" de última generación brinden una mayor calidad a nuestros clientes y un mayor valor ambiental y social para nuestro planeta. somos únicos en que tenemos una historia que se remonta a 1843, que no nos ha impedido evolucionar a ser una empresa diversa y de crecimiento global. unirse al equipo de stanley black & decker significa trabajar en un entorno innovador, impulsado por la tecnología y altamente colaborativo, respaldado por más de 58.000 profesionales en 60 países del mundo. aquí, tendrá la oportunidad única de impactar a algunas de las marcas más emblemáticas del mundo, incluidas stanley tools, dewalt, craftsman y black + decker. sus ideas y soluciones tienen el potencial de llegar a millones de clientes mientras trabajamos juntos para escribir el próximo capítulo de nuestra historia. venga a construir con nosotros y lleve su carrera a nuevas alturas. **responsabilidades** como total trade solutions (tts) account manager tiene como principal responsabilidad desarrollar las cuentas clave en sus diferentes segmentos (o&g;, minería, industria y energía), con la finalidad de crecer el negocio y ganar participación de mercado. identificar el proceso de toma de decisiones, así como los decisores clave en cada una de estas cu...
Join to apply for the otc sr. analyst role at stanley black & decker, inc. continue with google continue with google 22 hours ago be among the first 25 applicants join to apply for the otc sr. analyst role at stanley black & decker, inc. about the role: a high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing otc operations, and delivering results. some of the responsibilities include routine customer account communication, partnering with otc service provider, and customer dispute resolution. a significant emphasis of the position is fostering a proactive, customer-first approach between the otc service provider, the customer, and the business unit commercial teams. about the role: a high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing otc operations, and delivering results. some of the responsibilities include routine customer account communication, partnering with otc service provider, and customer dispute resolution. a significant emphasis of the position is fostering a proactive, customer-first approach between the otc service provider, the customer, and the business unit commercial teams. specific responsibilities: - directly oversee and collect payments to mitigate risk, uncover trends, and determine and report on adverse risk exposure. - operation results including, but not limited to – ar balances, ar past dues, specific contract requirements, and overall customer otc experience. - perform...
Join to apply for the otc sr. analyst role at stanley black & decker, inc. continue with google continue with google 22 hours ago be among the first 25 applicants join to apply for the otc sr. analyst role at stanley black & decker, inc. about the role: a high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing otc operations, and delivering results. some of the responsibilities include routine customer account communication, partnering with otc service provider, and customer dispute resolution. a significant emphasis of the position is fostering a proactive, customer-first approach between the otc service provider, the customer, and the business unit commercial teams. about the role: a high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing otc operations, and delivering results. some of the responsibilities include routine customer account communication, partnering with otc service provider, and customer dispute resolution. a significant emphasis of the position is fostering a proactive, customer-first approach between the otc service provider, the customer, and the business unit commercial teams. specific responsibilities: - directly oversee and collect payments to mitigate risk, uncover trends, and determine and report on adverse risk exposure. - operation results including, but not limited to – ar balances, ar past dues, specific contract requirements, and overall customer otc experience. - perform...
About the role: a high-performing, hands-on professional with strong business and change management skills focused on customer account activity, enhancing otc operations, and delivering results. some of the responsibilities include routine customer account communication, partnering with otc service provider, and customer dispute resolution. a significant emphasis of the position is fostering a proactive, customer-first approach between the otc service provider, the customer, and the business unit commercial teams. specific responsibilities: - directly oversee and collect payments to mitigate risk, uncover trends, and determine and report on adverse risk exposure. - operation results including, but not limited to - ar balances, ar past dues, specific contract requirements, and overall customer otc experience. - perform the customer reconciliation to clarify the final balance in the account. - make direct customer contact to improve goals & objectives and negotiate settlements while protecting company assets. - provide updates, using reporting tools, to management as requested for risk mitigation and periodic reporting needs. - engages with service provider (accenture) to ensure performance exceeds expectations. - closely follow blocked orders, resulting from credit checking guidelines, to allow orders to flow smoothly and without delay. - maintain accurate and timely records for collection activity to allow for proper follow-up. - negotiate & recommend write-off requests (per doa levels), credit memos, etc. to clear ar as warranted & work with others to bring ti...
Descripción del puesto: como practicante de recursos humanos en stanley black & decker, desempeñarás un papel crucial apoyando a nuestro equipo de rrhh con diversas tareas y proyectos. esta pasantía ofrece una valiosa oportunidad para adquirir experiencia práctica en recursos humanos y desarrollar habilidades esenciales para una carrera en rrhh. responsabilidades clave: 1. gestionar y apoyar actividades de los equipos. 2. dar apoyo y soporte al área de nómina. 3. creación de estrategias de engagement. 4. apoyar en la inducción y capacitación de nuevos empleados. 5. colaborar en la implementación de políticas y procedimientos de recursos humanos. calificaciones: actualmente cursando últimos semestres de administración de empresas, negocios internacionales u otros similares. deseable inglés b1 o superior. fuertes habilidades organizativas y atención al detalle. excelentes habilidades de comunicación e interpersonales. capacidad para manejar información sensible con confidencialidad. dominio del paquete microsoft office (word, excel, powerpoint). deseo de aprender y contribuir en un entorno orientado al trabajo en equipo. joining the stanley black & decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. here, you’ll get the unique chance to impact some of the world’s most iconic brands including stanley tools, dewalt, craftsman, mac tools and black + decker. your ideas and solutions have the potential to reach millions of customers as we work together to write th...
Stanley black & decker - medellín, antioquia - teleworking from any city in colombia gis analyst make a difference for those who make the world it takes great people to achieve greatness. people with a sense of purpose and integrity. people with a relentless pursuit of excellence. people who care about making things better for those who make the world. sound like you? join our top-notch team of 53,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including dewalt, craftsman, stanley, black+decker, irwin, lenox and more. what you’ll do as a gis analyst, you’ll be part of our tools and outdoor analytics team. you’ll get to: create high quality gis applications (web maps, web apps, story maps, dashboards) using common gis techniques and cartographic best practices with a firm understanding of symbology layers, styles, layout templates, and company workflows. maintain a variety of internal and external datasets within geodatabases and sql databases. develop... employment type: permanent - full-time #j-18808-ljbffr...
️ this post links directly to the surveying job post. click to see the job post in a new tab. stanley black & decker - medellín, antioquia - , black+decker, irwin, lenox and more. what you'll do as a gis analyst, you'll be part of our tools and outdoor analytics team. you'll get to: create high quality gis applications (web maps, web apps, story maps, dashboards) using common gis techniques and cartographic best practices with a firm understanding of symbology layers, styles, layout templates, and company workflows maintain a variety of internal and external datasets within geodatabases and sql databases develop and maintain an accurate... qualifications bachelor's degree in gis, geography, computer science, or related field, ms preferred 3 years gis experience working in multifaceted organization (supply chain, retail, healthcare, government, etc.) proficiency in gis concepts and experience in esri's arcgis enterprise, arcgis pro, arcgis... additional qualities include caring about quality, a love for learning and growth, embracing innovation, and being recognized for valuable contributions. this is a permanent, full-time position. #j-18808-ljbffr...
Description about the role: the customer service representative is responsible for solving customer’s questions and complaints related to our tools, striving to achieve customer satisfaction. by identifying customer needs, displaying empathy, and using active listening, the representative will be empowered to make decisions and find the best suitable resolution for the customer while working in a collaborative environment where they can gain knowledge and enhance soft skills by receiving support and supporting others. specific responsibilities : effectively and professionally handles all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting stanley black & decker’s key performance indicators (kpis). kpis measured will include abandonment rate and answer time. acts as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations. consistently improves and manages customer communication flow on promotions and product information. updates, maintains, and analyzes customer profiles. maintains working knowledge of all company products, services, and promotions. assists in training new employees in addition to other duties as assigned by management. knowledge/skills/abilities: proficient in microsoft office; excel, powerpoint, word. sap & salesforce, zendesk preferred. interpreting kpi’s high level of english excellent written and verbal communication skills ability to research answers using multiple resources to satisfy customer inquiries in a timely manner. patience and positive atti...
Join to apply for the global digital asset management coordinator role at stanley black & decker, inc. 4 days ago be among the first 25 applicants join to apply for the global digital asset management coordinator role at stanley black & decker, inc. global digital asset management (dam) coordinator – remote come make the world and accelerate your success. it takes great people to achieve greatness. people with a sense of purpose and integrity. people with a relentless pursuit of excellence. people who care about making things better for those who make the world. sound like you? join our top-notch team of more than 50,000 diverse and high- performing professionals globally who are making their mark on some of the world’s most beloved brands, including dewalt, black+decker, craftsman, stanley, cub cadet, and hustler. global digital asset management (dam) coordinator – remote come make the world and accelerate your success. it takes great people to achieve greatness. people with a sense of purpose and integrity. people with a relentless pursuit of excellence. people who care about making things better for those who make the world. sound like you? join our top-notch team of more than 50,000 diverse and high- performing professionals globally who are making their mark on some of the world’s most beloved brands, including dewalt, black+decker, craftsman, stanley, cub cadet, and hustler. the job: as a global digital asset management (dam) coordinator , you’ll be part of our tools and outdoor team working as a remote employee. the dam coordinato...
Get ai-powered advice on this job and more exclusive features. as the quality team supervisor, you will play a key role in spearheading the development and ongoing execution of our customer service quality assurance programs. working closely with operations, business partner, stakeholders and ftes, this role will focus on continuously enhancing the quality standards in the b2c customer service operation, ensuring that each interaction meets established criteria for excellence and satisfaction, and fostering a culture on continuous improvement and commitment to quality. additionally, this role will also be responsible for all qa metrics needed to measure the process. success in this role will include applying good judgment leadership and problem-solving skills to design and execute effective strategies and action plans to achieve desired results. attention to detail, teamwork, sense of urgency and communication are all critical for individuals in this position major responsibilities oversees a team of quality analysts who perform audits, assess performance scorecards, and provide agents feedback participates in design of call monitoring formats and quality standards take proactive steps to improve effectiveness, compliance to policy, and increase the level of service. collaborate with other teams to identify trends, streamline processes, and generate solutions to minimize quality assurance concerns and improve service. monitor the effectiveness of qa metrics as measures of performance, such as quality, satisfaction. create clearly defined, and mutually agreeable success ...
About the role vtex is a global leader in digital commerce technology, providing innovative solutions for businesses seeking excellence in their online ventures. as an integral part of the pricing & deal desk team, you will have the opportunity to co...
The field software engineering team is the primary interface between vtex and the customer. it uses every real-time communication channel to guide clients, viewing each interaction as an opportunity to share ecommerce expertise. the team’s knowledge ...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo