Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? provide excellent support experience to customers via all relevant communication channels. identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. deliver the best services to customers to ensure the highest customer satisfaction with the right procedures build sustainable relationships and engage customers by taking the extra mile any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the quality management system of tdcx...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? responsible for the day to day management of the contact centre to ensure that kpis are met. develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the project manager to maintain the agreed service levels to customers establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. provide coaching and guidance to ensure team members meet their kpis and adhere to the organization’s guidelines and policies. collaborate with customer experience and training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client. enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions. any other duties and responsibilities that may be assigned to yo...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? analyze “voice of the customer” (voc) and behavioral information to understand customer satisfiers and dissatisfiers. establish and measure contact center quality index monthly with the aim to identify gaps in either processes or soft skills for improvement. achieve desired contact outcomes with the aim to meet both customer and business expectations. conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills, and on-the-job training) for new hires. develop new training programs/manuals, multimedia visual aids, and other educational materials. have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness. any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the iso and iso-1 quality management system of tdcx. who are we looking for? minimum diplom...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? gather all necessary information and ensuring all paperwork is completed by the various stakeholders and reflected in the appropriate systems. completing all necessary paperwork. preparation of onboarding/ welcome packs for new employees. collection of assets and completion of all necessary documents. preparation of monthly reports and co-ordination with stakeholders for staff offboarding including verifying return of company assets as well as preparation of reports for payroll to act upon. assist the it and admin team to track assets and licence utilization as well as forecast future requirements. any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the quality management system of tdcx. who are we looking for? candidate must possess at least a diploma, advanced/higher/graduate diploma, bachelor's degree, post graduate diploma, professional...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? responsible for the day to day management of the contact centre to ensure that kpis are met. develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the project manager to maintain the agreed service levels to customers establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. provide coaching and guidance to ensure team members meet their kpis and adhere to the organization’s guidelines and policies. collaborate with customer experience and training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client. enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions. any other duties and responsibilities that may be assigned to yo...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - responsible for the day to day management of the contact centre to ensure that kpis are met. - develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the project manager to maintain the agreed service levels to customers - establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. - ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. provide coaching and guidance to ensure team members meet their kpis and adhere to the organization's guidelines and policies. - collaborate with customer experience and training t...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
Tdcx bogota, d.c., capital district, colombiajoin or sign in to find your next jobjoin to apply for the assistant real time analytics expert role at tdcxtdcx bogota, d.c., capital district, colombia5 days ago be among the first 25 applicantsjoin to apply for the assistant real time analytics expert role at tdcxdo you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company.work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore!#bemoredo you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company.work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore!top reasons to work with tdcxattractive remuneration, great perks, and performance incentivescomprehensive medical, insurance, or social security coverageworld-class workspacesengaging activities and recognition programsstrong learning and development plans for your career growthpositive culture for you to #bemore at workeasy to locate area with direct access to public transportflexible working arrangementsbe coached and mentored by experts in your fieldjoin a global company, winner of hundreds of industry awardswhat is your mission?provide support, through the use of technology and tools in line with agreed processes, to monitor contact volume traffic in order to identify...
Do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world’s most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? • provide excellent support experience to customers via all relevant communication channels. • identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. • ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. • provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. • deliver the best services to customers to ensure the highest customer satisfaction with the right procedures • b...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - perform all channel monitoring to evaluate employee's behavior and customer service performance and compliance with the company policies and business laws and regulations - provide structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities. - prepare and analyze internal and external quality reports for review with internal stakeholders and/or clients. - collaborate with call quality team members and qa manager to identify and streamline qa processes and implement process standards that enhance both service delivery and customer experience. - develop and enhance evaluation programs that targets the objectives of the account with operations, t...
Job summary do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore responsibilities - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build sustainable relationships and engage customers by taking the extra mile - any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the quality management system of tdcx. qualifications - preferably with 2 years of working experience in the related field is required for this position. however, fresh graduates are encouraged to apply. - possesses strong time management skills and...
Hello! 🌟 we are looking for a bilingual quality analyst (english b2+/c1) to join our team! 📍 location: connecta bogotá: calle 26 # 92-32 (gold 9 - floor 4). 🕒 availability required: monday to friday between 8:00 a.m. and 7:00 p.m. flexibility for potential adjustments according to business needs is also necessary. monday to friday friday: 8:00 a.m. to 5:00 p.m. why join us? 💸 competitive compensation: basic salary 3,000,000 + 100,000 transportation allowance + 100,000 health allowance. 💵 performance bonuses: earn up to an additional 450,000 monthly based on meeting performance metrics. 📄 contract benefits: permanent contract with all legal benefits. 🚀 join us and be a part of a company where your growth is our priority. we’re excited to welcome you to our team!...
Tdcx bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the customer service specialist role at tdcx tdcx bogota, d.c., capital district, colombia join to apply for the customer service specialist role at tdcx do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world’s most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! #bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world’s most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? provide excellent support experience to customers via all relevant communication channels. identify customer's needs, researching any existing issue in order to provide strategic soluti...
Hello, we are tdcx! 👋 start the process for one of our innovative customer service campaigns. 🚀 position details: let's rock together in a videogame campaing on-site role: work as a bilingual supervisor (english b2+/c1). 🏢 location: connecta bogotá – calle 26 # 92-32 (gold 9, 4th floor). 📍 schedule: requires full availability with 2 days off salary: base salary of $4,000,000 + monthly bonuses of 15% of the salary for meeting metrics. 💵 additional benefits: $100,000 transportation allowance + $100,000 health allowance. 🚗💊 contract: indefinite-term contract from training, 44 hours per week. 📄 why join us? 🚀 innovative campaigns: be part of cutting-edge customer service projects. 💼 career growth: opportunities for advancement and professional development. 🌐 dynamic environment: work with a diverse and talented team....
Do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world’s most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? • provide excellent support experience to customers via all relevant communication channels. • identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. • ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. • provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. • deliver the best services to customers to ensure the highest customer satisfaction with the right procedures • build sustainable relationships and engage custome...
Buscamos un real time analyst workforce analyst para incorporarse a nuestro equipo en tdx. en esta posición, serás responsable de analizar y optimizar la gestión de la fuerza laboral en tiempo real, asegurando que nuestros recursos estén alineados con las necesidades operativas y estratégicas de la empresa. tu capacidad para analizar datos complejos y generar informes detallados será fundamental para identificar tendencias, prever demandas futuras y tomar decisiones informadas que impulsen la eficiencia operativa. deberás tener un dominio avanzado de excel, utilizando herramientas avanzadas para la manipulación y análisis de datos. tu rol implicará trabajar en estrecha colaboración con diferentes departamentos para entender sus necesidades y proporcionar análisis que les permitan tomar decisiones precisas y oportunas. además, deberás estar preparado para adaptarte a un entorno en constante cambio, donde la capacidad de análisis en tiempo real es clave para el éxito. si tienes una sólida experiencia en análisis de datos en tiempo real y un fuerte dominio de excel, esta oportunidad es para ti. Únete a nuestro equipo y contribuye a la optimización de la gestión de la fuerza laboral en tdx. requisitos: nivel de inglés avanzado nivel de excel avanzado 1 año o más de experiencia en puestos similares condiciones: salario: 3.000.000+ 15% de bonificación mensual por cumplimiento de objetivos+ 100.000 de auxilio de salud. horario: full-time, entre 8am a 8:00pm se establece tu horario de trabajo de 8 a 9 horas de trabajo (44 horas semanales en total) 2 días libres a a l...
📍 ubicación: bogotá 🏢 modalidad: presencial 🕒 horario: tiempo completo (lunes a viernes 8:00am a 5:00pm) salario: 4.000.000 + 100.000 de auxilio de salud. ¿te apasiona la gestión eficiente de espacios y equipos? ¿tienes habilidades excepcionales para coordinar múltiples servicios y mantener estándares de clase mundial? ¡esta es tu oportunidad de unirte a un equipo dinámico y multicultural! en tdcx, estamos en la búsqueda de un(a) administrador(a) de oficina con una sólida formación en administración y experiencia en manejo de instalaciones, compras, presupuesto y cumplimiento normativo. 🧠 perfil requerido • título universitario en administración de empresas, seguridad, salud ambiental o áreas afines. • mínimo 2 años de experiencia en cargos similares. • conocimiento de códigos de seguridad, normativas locales y europeas en salud y seguridad. • dominio de procesos de gestión de edificios y servicios relacionados. • bilingüe: inglés (deseable) • excelentes habilidades organizacionales y de liderazgo. • experiencia en manejo de presupuestos y rendimiento. • capacidad de toma de decisiones bajo presión y resolución de problemas. • experiencia liderando equipos numerosos. • alta atención al detalle y cumplimiento de plazos exigentes. 🛠 responsabilidades • administrar y supervisar las relaciones con proveedores de servicios (limpieza, seguridad, jardinería, etc.). • controlar el inventario del lugar de trabajo (insumos de oficina y despensa), alineado con el equipo financiero para manejar presupuesto y gastos. • solicitar suministros siguiendo los procesos de compras...
Hello, we are tdcx! 👋 start the process for one of our innovative customer service campaigns. 🚀 position details: let's rock together in a bots delivery campaign. on-site role: work as a bilingual supervisor (english b2+/c1). 🏢 location: connecta bogotá – calle 26 # 92-32 (gold 9, 4th floor). 📍 schedule: requires full availability with 2 days off salary: base salary of $3,400,000 + monthly bonuses of 15% of the salary for meeting metrics. 💵 additional benefits: $100,000 transportation allowance + $100,000 health allowance. 🚗💊 contract: indefinite-term contract from training, 44 hours per week. 📄 why join us? 🚀 innovative campaigns: be part of cutting-edge customer service projects. 💼 career growth: opportunities for advancement and professional development. 🌐 dynamic environment: work with a diverse and talented team....
Hello, we are tdcx! 👋 start the process for one of our innovative customer service campaigns. 🚀 position details: on-site role: work as a bilingual supervisor (english b2+/c1). 🏢 location: connecta bogotá – calle 26 # 92-32 (gold 9, 4th floor). 📍 schedule: requires full availability with 2 days off - fixed schedule within this time frame. ⏰ salary: base salary of $3,400,000 + monthly bonuses of 15% of the salary for meeting metrics. 💵 additional benefits: $100,000 transportation allowance + $100,000 health allowance. 🚗💊 contract: indefinite-term contract from training, 44 hours per week. 📄 why join us? 🚀 innovative campaigns: be part of cutting-edge customer service projects. 💼 career growth: opportunities for advancement and professional development. 🌐 dynamic environment: work with a diverse and talented team. 🏠 work-life balance: enjoy the benefits of a fixed schedule with regular days off....
¡hola, somos tdcx! 👋 estamos buscando un representante de servicio al cliente dedicado y responsable para unirse a nuestro equipo en crecimiento. indispensable tener experiencia jugando videojuegos. tu función principal será entregar domicilios por medio de un vehículo que se conduce de forma remota, usando un control de xbox. es una modalidad de servicio al cliente totalmente innovadora y divertida. esta es una campaña de servicio al cliente dedicada a recoger y entregar paquetes en los estados unidos📦. el objetivo es conducir un vehículo utilizando un control de xbox 🎮, mientras se respetan los tiempos de entrega ⏰, las señales de tráfico de la ciudad 🚦 y se cuida el vehículo 🚗. es muy importante tener una buena coordinación motora, visual y espacial para conducirlo 🧠👀🖐, además se valora la experiencia en videojuegos 🎮. 💸 pago: salario base de $1,600,000 + asistencia en salud de $100,000 = $1,700,000 💵 bonos: $240,000 mensuales por cumplir con las métricas 🏅 💪🏻 entrenamiento: tendrás 1 semana de entrenamiento pagada 📚, comenzando el 24 de junio,2025. 🚥 nuestras operaciones: tendrás 2 días libres a la semana (rotativos) 🗓, y un horario nocturno de 9:00pm a 6:00am 📄 contrato: contrato a término indefinido por 44 horas a la semana ⏳. 🕋 trabajo presencial, ubicación: nuestra oficina está en connecta bogotá: cll 26 #92-32 (edificio gold 9 - piso 4) 🏢...
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