BILINGUAL TEAM LEAD / SUPERVISOR IN BPO | CO-790

Hello, we are tdcx! 👋 start the process for one of our innovative customer service campaigns. 🚀 position details: on-site role: work as a bilingual supervisor (english b2+/c1). 🏢 location: connecta bogotá – calle 26 # 92-32 (gold 9, 4th floor). 📍 schedule: requires full availability with 2 days off - fixed schedule within this time frame. ⏰ salary: base salary of $3,400,000 + monthly bonuses of 15% of the salary for meeting metrics. 💵 additional benefits: $100,000 transportation allowance + $100,000 health allowance. 🚗💊 contract: indefinite-term contract from training, 44 hours per week. 📄 why join us? 🚀 innovative campaigns: be part of cutting-edge customer service projects. 💼 career growth: opportunities for advancement and professional development. 🌐 dynamic environment: work with a diverse and talented team. 🏠 work-life balance: enjoy the benefits of a fixed schedule with regular days off....

SENIOR CUSTOMER SERVICE SPECIALIST

Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? provide excellent support experience to customers via all relevant communication channels. identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. deliver the best services to customers to ensure the highest customer satisfaction with the right procedures build sustainable relationships and engage customers by taking the extra mile any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the quality management system of tdcx. who are ...

CUSTOMER SERVICE TEAM LEAD (KN515)

#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - responsible for the day to day management of the contact centre to ensure that kpis are met. - develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the project manager to maintain the agreed service levels to customers - establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. - ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. provide coaching and guidance to ensure team members meet their kpis and adhere to the organization's guidelines and policies. - collaborate with customer experience and training t...

CUSTOMER SERVICE SPECIALIST O671

#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...

AGENTE DE SERVICIO AL CLIENTE

Contrato a término indefinido Tiempo completo

¡hola, somos tdcx! 👋 estamos buscando un representante de servicio al cliente dedicado y responsable para unirse a nuestro equipo en crecimiento. indispensable tener experiencia jugando videojuegos. tu función principal será entregar domicilios por medio de un vehículo que se conduce de forma remota, usando un control de xbox. es una modalidad de servicio al cliente totalmente innovadora y divertida. esta es una campaña de servicio al cliente dedicada a recoger y entregar paquetes en los estados unidos📦. el objetivo es conducir un vehículo utilizando un control de xbox 🎮, mientras se respetan los tiempos de entrega ⏰, las señales de tráfico de la ciudad 🚦 y se cuida el vehículo 🚗. es muy importante tener una buena coordinación motora, visual y espacial para conducirlo 🧠👀🖐, además se valora la experiencia en videojuegos 🎮. 💸 pago: salario base de $1,600,000 + asistencia en salud de $100,000 = $1,700,000 💵 bonos: $240,000 mensuales por cumplir con las métricas 🏅 💪🏻 entrenamiento: tendrás 1 semana de entrenamiento pagada 📚, comenzando el 24 de junio,2025. 🚥 nuestras operaciones: tendrás 2 días libres a la semana (rotativos) 🗓, y un horario nocturno de 9:00pm a 6:00am 📄 contrato: contrato a término indefinido por 44 horas a la semana ⏳. 🕋 trabajo presencial, ubicación: nuestra oficina está en connecta bogotá: cll 26 #92-32 (edificio gold 9 - piso 4) 🏢...