REMOTE GUEST SERVICES MANAGER FOR VACATION RENTALS BWR-791

Do you like being helpful and making customers smile? fist bump, a client of trades.org, is hiring guest services and hospitality operations professionals to join the team. **about the role**: it’s your job to make guests feel welcome, ensure their stay is pleasant, and help keep the business running smoothly. - half of your time will be spent on customer success. _you’ll handle reservations, answer guest questions, and work with the team to resolve unexpected issues. - half of your time will be spent on business operations. _you'll manage listings, coordinate with cleaning and maintenance crews, and help ensure the business operates smoothly._ **responsibilities**: - customer success:_ - read and respond to guest inquiries promptly via text and over the phone - handle reservation modifications and rate negotiations - actively listen to and resolve complaints - analyze customer feedback and suggest ways to improve ratings - business operations:_ - manage our cleaning and maintenance schedules - manage our listings to help increase our reservations and ratings - identify and implement opportunities for improvement **requirements**: - spoken and written fluency in english (c1 or better) - excellent customer service skills over text and on the phone - aptitude in decision-making and problem-solving with a business mindset - strong sense of responsibility and a professional presentation - interest and motivation to help a small business grow and succeed - customer service and hospitality, like a guest relations or reservations manager - business opera...