**role mission**: as the **product operations associate** you will be a critical link between suppliers, connectivity providers, the reservations department, and our information management systems. this role involves ensuring that hotel specifics and other travel services are accurately entered and managed within the ujv database, making them available for sale to agents and consumers. your attention to detail, problem-solving skills, and ability to manage data effectively are key to supporting the seamless operation of our reservation system and online booking engine. **who are we**: planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. that's what ujv is all about. ujv is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients. we are the luxury travel advisor’s right hand. how? - ujv is a team of travel experts that advises and supports luxury travel advisors worldwide. - we work behind the scenes as allies of top luxury travel advisors, to offer a 5 star experience for their clients. - we offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients. - we offer an experience-centered service based on passion, expertise, integrity - and attention to detail. - we are willing to do the hard work in order to see our clients shine. **you will**: - serve as the primary contact for the onboarding, verific...
The team: our technology team's focus is on empowering our entire business via technology. the team does a mix of maintaining our current systems and infrastructure, partnering with the business to enhance our current tools and processes, as well as the implementation and integration with partnering tools. **requirements**: - 7+ years of experience in back-end, php-based development - 6+ years of advanced experience with laravel - linux servers and my sql knowledge is required - aws expertise needed - must be able to explain various design patterns used in past - experience with agile software development lifecycle practices. - identify, dissect and provide technical solutions to complex problems; ability to manage multiple projects successfully at at time. - cross-browser test and debugging a must - comfortable with.git / github [commits, branches, pull requests] - the ability to work independently, as part of a team, or in coordination with multiple teams working towards simultaneous parallel or independent objectives - english fluency required who are we: ultimate jet vacations is a luxury travel company. we pride ourselves in our ability to problem solve, our attention to detail, our need for constant collaboration, and the level of product expertise we bring to our clients is unparalleled. we do not settle for less than excellence and we believe that when you love what you do, greatness comes naturally. company value _(they’re simple, yet powerful)_: - customer service - expertise - teamwork...
Join the ultimate jet vacations team as a travel coordinator, where your attention to detail, exceptional communication skills, and passion for service will drive our commitment to delivering extraordinary travel experiences. as a travel coordinator, you will play a crucial role in both ensuring the accuracy of vendor payments and providing unparalleled support to our clients, making their travel experiences seamless and memorable. **the ujv difference** we enhance the experience of booking travel for our travel advisor clients. as the leading luxury b2b travel distribution network of five-star curated experiences, we focus on creating deep and lasting relationships with our clients and partners, with a relentless focus and commitment to service level excellence. our curated collection features the most sought-after hotels and resorts worldwide, and our best-in-class reservation and concierge team is committed to delivering an extraordinary booking experience that stands out in the b2b travel landscape. **responsibilities**: - **service**: assist the advisor support team by accurately and quickly servicing our client questions and arranging services for travelers (spa accommodations, restaurant reservations, private transfers, etc.). - **vendors**: oversee communication with our destination management companies and partners alike to verify availability, coordinate trip logistics, and confirm services with precision. - **team**: partner closely with our advisor support and reservations team to provide support that will allow a more dedicated & personalized approach...
Ultimate jet vacations **business development specialist**is responsible for onboarding new clients as well as overseeing the existing client base within the luxury travel industry. their target goal is to encourage these agencies to continually utilize our services by emphasizing the value-add our company brings to theirs. the success of this business development specialist will be measured by their ability to effectively evaluate each client inquiry, encourage new & repeat bookings, and pair clients with the most suitable internal travel advisor to ensure long term success. **who are we?** ultimate jet vacations is a boutique luxury travel agency that offers discerning travelers the world's most exclusive and luxurious accommodations at 5-star hotels & resorts. our travel advisors have the knowledge and expertise to create unforgettable experiences for our clients. we pride ourselves in our ability to problem solve, our attention to detail, our need for constant collaboration, and the level of product expertise we bring to our clients is unparalleled. we do not settle for less than excellence and we believe that when you love what you do, greatness comes naturally! **responsibilities**: - onboard new clients to the business by creating a client profile within the internal database - evaluate client inquiries to determine their potential fit with our services and assign them to the appropriate internal advisor. - remain in constant communication with our clients to ensure they are consistently reminded of our company offerings. - determine which clients are in...
This quality assurance will work in partnership with our reservation team and our accounting team to ensure vendor payment prep. daily audit of: - manual bookings (gather proforma, qc, attach proforma/screenshot from tt, add confirmation) - traveltek (direct connect) bookings (verify net due, attach proforma/screenshot, overall qc) - unmapped travel tek bookings (errors) (troubleshoot, reach out to agent where needed) - work in partnership with the quality assurance coordinator to ensure work is done effectively - communicate internally with the reservation agent to verify that post-booking changes are valid. - communicate with our clients when necessary - own hotel communication for discrepancies on invoices (after training of course)...
**role mission**: to provide seamless, solution-oriented it support that ensures smooth operations for the company users. the **it help desk supervisor** will take ownership of the company’s it infrastructure, foster effective collaboration with external network partners, and empower employees with reliable tools and systems to succeed. **who are we**: planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. that's what ujv is all about. ujv is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients. we are the luxury travel advisor’s right hand. how? - ujv is a team of travel experts that advises and supports luxury travel advisors worldwide. - we work behind the scenes as allies of top luxury travel advisors, to offer a 5 star experience for their clients. - we offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients. - we offer an experience-centered service based on passion, expertise, integrity - and attention to detail. - we are willing to do the hard work in order to see our clients shine. **you will**: - manage the ticketing system to deliver efficient, solution-driven support for it and service desk issues, catering to both onsite and remote users. - act as the primary liaison with the company’s network infrastructure partner, ensuring clear communication, timely completion of projects, and...
Concierge coordinator, ultimate jet vacations do you have a passion for service and love to put a smile on people's faces? then you're a great fit for our concierge position on our guest services team! you'll work on arranging the details for our clients after they've booked their trip. you will assist them with booking transportation, excursions, yachts, helicopter rides, etc., and ensure they have everything they need for an exceptional vacation. **responsibilities**: - service: assist concierge team with inaccurately and quickly in servicing client questions and arranging services for travelers (restaurant reservations, excursions, yachts, helicopters, etc.) - vendors: manage vendor relationships with dmcs, excursion companies, transfer companies to generate revenue from services offered to our clients - team: partner closely with our concierge team, allowing them to free up time to dedicate to selling to their clients - quality check your books, ensuring a smooth guest experience - become a destination fun expert **qualifications**: - excellent time management skills, organizational skills, customer service skills, and interpersonal skills - written and verbal communicator in english is a must - 2+ years of hotel industry experience or related job preferred - comfortable taking telephone calls and mitigating stressful situations - working knowledge of google and reservation management systems **benefits**: - on the job training - surround yourself with only top performers; mediocrity doesn't last long at our company - open door policy - no micro...
Concierge, ultimate jet vacations do you have a passion for service and love to put a smile on people’s faces? then you’re a great fit for our concierge position on our guest services team! you’ll work on arranging the details for our clients after they've booked their trip. you will assist them with booking transportation, excursions, yachts, helicopter rides, etc., and ensure they have everything they need for an exceptional vacation. **responsibilities**: - service: assist the sales team with inaccurately and quickly in servicing client questions and arranging services for travelers (restaurant reservations, excursions, yachts, helicopters, etc.) - vendors: manage vendor relationships with dmcs, excursion companies, transfer companies, to generate revenue from services offered to our clients - team: partner closely with our sales team allowing them to free up time to dedicate to selling to their clients - quality check your books ensuring a smooth guest experience - become a destination fun expert **qualifications**: - excellent time management skills, organizational skills, customer service skills, and interpersonal skills - written and verbal communication in english is a must - 5+ years of hotel industry experience or related job preferred - comfortable taking telephone calls and mitigating stressful situations - working knowledge of google and reservation management systems **benefits**: - on the job training - surround yourself with only top performers; mediocrity doesn't last long at our company - open door policy - no micromanaging about...
Concierge, ultimate jet vacations do you have a passion for service and love to put a smile on people’s faces? then you’re a great fit for our concierge position on our guest services team! you’ll work on arranging the details for our clients after they've booked their trip. you will assist them with booking transportation, excursions, yachts, helicopter rides, etc., and ensure they have everything they need for an exceptional vacation. **responsibilities**: - service: assist the sales team with inaccurately and quickly in servicing client questions and arranging services for travelers (restaurant reservations, excursions, yachts, helicopters, etc.) - vendors: manage vendor relationships with dmcs, excursion companies, transfer companies, to generate revenue from services offered to our clients - team: partner closely with our sales team allowing them to free up time to dedicate to selling to their clients - quality check your books ensuring a smooth guest experience - become a destination fun expert **qualifications**: - excellent time management skills, organizational skills, customer service skills, and interpersonal skills - written and verbal communication in english is a must - 5+ years of hotel industry experience or related job preferred - comfortable taking telephone calls and mitigating stressful situations - working knowledge of google and reservation management systems **benefits**: - on the job training - surround yourself with only top performers; mediocrity doesn't last long at our company - open door policy - no micromanaging about...
Concierge coordinator, ultimate jet vacations do you have a passion for service and love to put a smile on people's faces? then you're a great fit for our concierge position on our guest services team! you'll work on arranging the details for our clients after they've booked their trip. you will assist them with booking transportation, excursions, yachts, helicopter rides, etc., and ensure they have everything they need for an exceptional vacation. **responsibilities**: - service: assist concierge team with inaccurately and quickly in servicing client questions and arranging services for travelers (restaurant reservations, excursions, yachts, helicopters, etc.) - vendors: manage vendor relationships with dmcs, excursion companies, transfer companies to generate revenue from services offered to our clients - team: partner closely with our concierge team, allowing them to free up time to dedicate to selling to their clients - quality check your books, ensuring a smooth guest experience - become a destination fun expert **qualifications**: - excellent time management skills, organizational skills, customer service skills, and interpersonal skills - written and verbal communicator in english is a must - 2+ years of hotel industry experience or related job preferred - comfortable taking telephone calls and mitigating stressful situations - working knowledge of google and reservation management systems **benefits**: - on the job training - surround yourself with only top performers; mediocrity doesn't last long at our company - open door policy - no micro...
Concierge coordinator, ultimate jet vacations do you have a passion for service and love to put a smile on people's faces? then you're a great fit for our concierge position on our guest services team! you'll work on arranging the details for our clients after they've booked their trip. you will assist them with booking transportation, excursions, yachts, helicopter rides, etc., and ensure they have everything they need for an exceptional vacation. **responsibilities**: - service: assist concierge team with inaccurately and quickly in servicing client questions and arranging services for travelers (restaurant reservations, excursions, yachts, helicopters, etc.) - vendors: manage vendor relationships with dmcs, excursion companies, transfer companies to generate revenue from services offered to our clients - team: partner closely with our concierge team, allowing them to free up time to dedicate to selling to their clients - quality check your books, ensuring a smooth guest experience - become a destination fun expert **qualifications**: - excellent time management skills, organizational skills, customer service skills, and interpersonal skills - written and verbal communicator in english is a must - 2+ years of hotel industry experience or related job preferred - comfortable taking telephone calls and mitigating stressful situations - working knowledge of google and reservation management systems **benefits**: - on the job training - surround yourself with only top performers; mediocrity doesn't last long at our company - open door policy - no micro...
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