Join or sign in to find your next job join to apply for the director of quality & training role at unifycx join to apply for the director of quality & training role at unifycx get ai-powered advice on this job and more exclusive features. about the role we are seeking a dynamic and experienced about the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. - collaborate ...
Job description the senior manager, quality will lead performance and compliance efforts across our contact centers in the americas region. - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau expectations in training and quality while preparing for future growth. - collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. - travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases....
Join or sign in to find your next job join to apply for the director of quality & training role at unifycx join to apply for the director of quality & training role at unifycx get ai-powered advice on this job and more exclusive features. about the role we are seeking a dynamic and experienced about the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. - collaborate w...
Join or sign in to find your next job join to apply for the director of quality & training role at unifycx join to apply for the director of quality & training role at unifycx get ai-powered advice on this job and more exclusive features. about the role we are seeking a dynamic and experienced about the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. - collaborate w...
Join or sign in to find your next job join to apply for the director of quality & training role at unifycx join to apply for the director of quality & training role at unifycx get ai-powered advice on this job and more exclusive features. about the role we are seeking a dynamic and experienced about the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. - collaborate w...
Interaction review specialist (bilingual - english and spanish) unifycx está creciendo y busca interaction review specialist para unirse a nuestro motivado y ambicioso equipo en barranquilla, colombia. Únete y sé pionero en nuestro nuevo sitio ¿qué harás? esta posición es en un entorno de back-office, sin interacción directa con clientes. el enfoque es en la mejora continua de procesos internos, contribuyendo estratégicamente a la excelencia operativa mediante un enfoque colaborativo y analítico. ¿quién eres? - tienes un diploma de secundaria. - posees más de 2 años de experiencia en atención al cliente. se valorará experiencia en soporte de nivel 2, soporte en piso y back-office. - hablas inglés con nivel b2+ tanto escrito como verbalmente. - dominas comunicaciones virtuales (emails, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una plataforma de ia transformadora que potencia a los equipos para ofrecer experiencias excepcionales. utilizamos estrategia, soporte omnicanal, analítica y herramientas de ia como reclutamiento, asistente de estudio para agentes, voc y qa automático para crear impacto real en los negocios. #j-18808-ljbffr...
Interaction review specialist (bilingual - english and spanish) unifycx está creciendo y busca interaction review specialist para unirse a nuestro motivado y ambicioso equipo en barranquilla, colombia. ¡Únete y sé pionero en nuestro nuevo sitio! ¿qué harás? esta posición es en un entorno de back-office, sin interacción directa con clientes. el enfoque es en la mejora continua de procesos internos, contribuyendo estratégicamente a la excelencia operativa mediante un enfoque colaborativo y analítico. ¿quién eres? tienes un diploma de secundaria. posees más de 2 años de experiencia en atención al cliente. se valorará experiencia en soporte de nivel 2, soporte en piso y back-office. hablas inglés con nivel b2+ tanto escrito como verbalmente. dominas comunicaciones virtuales (emails, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una plataforma de ia transformadora que potencia a los equipos para ofrecer experiencias excepcionales. utilizamos estrategia, soporte omnicanal, analítica y herramientas de ia como reclutamiento, asistente de estudio para agentes, voc y qa automático para crear impacto real en los negocios. #j-18808-ljbffr...
Join or sign in to find your next job join to apply for the director of quality & training role at unifycx join to apply for the director of quality & training role at unifycx get ai-powered advice on this job and more exclusive features. about the role we are seeking a dynamic and experienced about the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. ...
Join or sign in to find your next job join to apply for the director of quality & training role at unifycx join to apply for the director of quality & training role at unifycx get ai-powered advice on this job and more exclusive features. about the role we are seeking a dynamic and experienced about the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. ...
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