Highticket agency is growing fast — and we’re on the hunt for a b2b strategist who’s not just a behind-the-scenes thinker, but also a charismatic face of the brand in front of our high-ticket clients. we specialize in helping b2b companies (think: co...
Join to apply for the operations manager role at torre. ai join to apply for the operations manager role at torre. ai i’m helping atlantic talent services find a top candidate to join their team full-time for the role of operations manager. you'll ov...
Join to apply for the ai consultant (lead) id35730 role at agileengine 4 days ago be among the first 25 applicants join to apply for the ai consultant (lead) id35730 role at agileengine agileengine is one of the inc. 5000 fastest-growing companies in the us and a top-3 ranked dev shop according to clutch. we create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. if you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) what you will do - partner with sales and business teams to identify client needs and participate in sales calls to shape compelling ai offerings; - collaborate with clients to define ai roadmaps, prioritize use cases, and translate business needs into actionable ai solutions; - design and lead proof-of-concepts (pocs) using generative ai (e.g., llms, rag pipelines, agents) and predictive ai (e.g., forecasting, classification, clustering); - act as a trusted strategic advisor, helping clients understand where ai fits in their product or data journey; - collaborate with internal teams to ensure a smooth transition from early consulting phases to implementation; - contribute to proposals, workshops, and documentation for ai adoption initiatives; - optionally: evangelize our capabilities by writing, speaking, or mentoring internally. must haves -5+ years of ai/ml experience, with proven delivery of both predictive and generative ai solutions in business settings; - de...
Join to apply for the project manager (middle/senior) id35445 role at agileengine 3 days ago be among the first 25 applicants join to apply for the project manager (middle/senior) id35445 role at agileengine agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in...
Job title: digital marketing lead location: remote (est time zone) salary range: up to 3200 usd work schedule: monday - friday, 9:00 am to 5:00 pm (est) note: independent contractor position company overview: sagan is an exclusive membership community for top executives, founders, and ceos seeking to hire and maximize the impact of international talent. we bridge the gap between global talent and us-based businesses, connecting candidates from vibrant regions like latin america, the philippines, india, pakistan, bangladesh, and africa with leading american companies. discover a world of career possibilities with sagan. about the company: sagan represents a fast-growing creative agency redefining marketing for high-impact brands. the team is lean, remote-first, and powered by exceptional talent across latin america and beyond. the founder is deeply involved, driven, and looking for someone who can match his pace and strategic vision. position overview: were looking for a digital marketing lead who is both a marketer and a closer, someone who thrives at the intersection of strategy, sales, ai, and execution. this is a high-impact role for a go-getter who is not afraid to pick up the phone, run bold experiments, and pivot quickly when needed. you will own the digital marketing engine, lead a small but capable team, and drive campaigns that generate qualified leads and real revenue. success in this position requires a deep understanding of how to leverage ai tools for scale and performance, a sharp strategic mindse...
Join to apply for the project manager (middle/senior) id35445 role at agileengine 3 days ago be among the first 25 applicants join to apply for the project manager (middle/senior) id35445 role at agileengine agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in ...
The paid media strategist will be responsible for various digital marketing activities, primarily focused on paid search and paid social advertising. the role may also involve programmatic display and other third-party social platforms. this will include site research, keyword research, campaign development, optimization, and performance analysis for our clients. successful candidates will be passionate about paid media, teaching others, and enjoy juggling multiple clients. requirements client deliverables and communication lead, maintain, and continuously optimize client accounts demonstrate a deep understanding of clients’ goals and business objectives create decks to report on campaign performance effectively present to clients via in-person, video, and/or call regarding strategy and optimizations provide internal and external reporting with regards to the status of a project and how the client and company goals are being met identify additional growth opportunities in other marketing channels develop, implement, and manage paid search, paid social, and display marketing strategies for a variety of clients use campaign data to recommend and implement optimizations to improve overall campaign performance. data analysis and optimization extract insight from campaign data, identify relevant trends, and provide well developed proactive recommendations to enhance and exceed overall client search marketing goals and objectives use google, bing, and social search marketing tools (facebook, linkedin, twitter, pinterest) as well as additional 3rd party software (marin) to develop...
About us: prometeo talent is the highest-rated recruitment agency, with a presence in both america and europe. 🌎✨ we excel at connecting companies with exceptional professionals in technology and engineering. 💼🚀 our hr and recruitment experts are always ready to help businesses and individuals find the perfect match. 🤝💙 we are currently working with our it services company partner, providing effective solutions through consulting services in the ever-evolving world of information technology. their expertise lies in offering niche talent to projects in automotive, embedded, and telecom sectors. we welcome applications from all over the world and can provide relocation assistance & sponsorship to those who may require a visa to live and work in sweden, provided you have the right skills! position: functional safety engineer we are seeking a skilled and experienced functional safety engineer to join their dynamic team responsible for bringing up a safety real-time operating system (rtos) in the safety module of an advanced chipset. this role is pivotal in ensuring that their systems comply with iso26262 standards and deliver reliable and secure performance. key responsibilities: - provide coaching to the development teams on functional safety development processes and methods. - participate in functional safety reviews, contributing to risk identification and mitigations in software design, implementation, and test procedures to support iso26262 certification processes. - participate in system-level design and architecture discussions to influence the safety and reliabilit...
Job description agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail bra...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail brands; - strong knowledge of inc...
Job description agileengine is one of the inc. 5000 fastest-growing companies in the us and a top-3 ranked dev shop according to clutch. we create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. if you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) what you will do - partner with sales and business teams to identify client needs and participate in sales calls to shape compelling ai offerings; - collaborate with clients to define ai roadmaps, prioritize use cases, and translate business needs into actionable ai solutions; - design and lead proof-of-concepts (pocs) using generative ai (e.g., llms, rag pipelines, agents) and predictive ai (e.g., forecasting, classification, clustering); - act as a trusted strategic advisor, helping clients understand where ai fits in their product or data journey; - collaborate with internal teams to ensure a smooth transition from early consulting phases to implementation; - contribute to proposals, workshops, and documentation for ai adoption initiatives; - optionally: evangelize our capabilities by writing, speaking, or mentoring internally. must haves - 5+ years of ai/ml experience , with proven delivery of both predictive and generative ai solutions in business settings; - demonstrated consulting experience (e.g., client-facing, pre-sales support, fractional cto work, or agency consulting); - hands-on experience with generative ai t...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail brands; - strong knowledge of...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail brands; - strong knowledge of in...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail brands; - strong knowledge of...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail brands; - strong knowledge of inc...
Agileengine is one of the inc. 5000 fastest-growing companies in the us and a top-3 ranked dev shop according to clutch. we create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. if you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) what you will do - partner with sales and business teams to identify client needs and participate in sales calls to shape compelling ai offerings; - collaborate with clients to define ai roadmaps, prioritize use cases, and translate business needs into actionable ai solutions; - design and lead proof-of-concepts (pocs) using generative ai (e.g., llms, rag pipelines, agents) and predictive ai (e.g., forecasting, classification, clustering); - act as a trusted strategic advisor, helping clients understand where ai fits in their product or data journey; - collaborate with internal teams to ensure a smooth transition from early consulting phases to implementation; - contribute to proposals, workshops, and documentation for ai adoption initiatives; - optionally: evangelize our capabilities by writing, speaking, or mentoring internally. must haves - 5+ years of ai/ml experience , with proven delivery of both predictive and generative ai solutions in business settings; - demonstrated consulting experience (e.g., client-facing, pre-sales support, fractional cto work, or agency consulting); - hands-on experience with generative ai tools and models (e...
Agile engine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with dev ops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail brands; - strong knowledge of incident manag...
Join to apply for the project manager (middle/senior) id35445 role at agile engine 3 days ago be among the first 25 applicants join to apply for the project manager (middle/senior) id35445 role at agile engine agile engine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with dev ops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in projec...
Join to apply for the project manager (middle/senior) id35445 role at agile engine 3 days ago be among the first 25 applicants join to apply for the project manager (middle/senior) id35445 role at agile engine agile engine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with dev ops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in projec...
Agile engine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with dev ops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail brands; - strong knowledge of incident manag...
Join to apply for the project manager (middle/senior) id35445 role at agile engine 3 days ago be among the first 25 applicants join to apply for the project manager (middle/senior) id35445 role at agile engine agile engine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with dev ops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in projec...
Objetivo del cargo:editar, optimizar y adaptar piezas audiovisuales (videos y reels) para campañas de marketing de influenciadores, asegurando un alto nivel estético, narrativo y estratégico que conecte con las audiencias objetivo de las marcas.requisitos:dominio avanzado de herramientas de edición: adobe premiere pro, after effects, final cut pro, o similares.conocimientos de animación básica, motion graphics y retoque de audio.capacidad para adaptar formatos para redes sociales (instagram, tiktok, youtube, etc. ).conocimiento en formatos verticales, subtitulados automáticos y tendencias visuales en social media.agilidad para trabajar con briefs, guiones, lineamientos de marca y fechas de entrega ajustadas.deseable: nociones de color grading, sonorización, y composición visual.formación técnica o profesional en comunicación audiovisual, diseño gráfico, producción multimedia o carreras afines.experiencia mínima de 2 años j-18808-ljbffr...
Estamos buscando un/aproject manager jr, para la ciudad de bogotá,apasionado/a por el mundo del marketing de influencers y la gestión de proyectos. si eres una persona organizada, proactiva y con excelentes habilidades de comunicación, esta es tu oportunidad para brillar.¿qué harás?apoyar al project manager en la planificación, ejecución y seguimiento de campañas de influencer marketing.coordinar y comunicarte con influencers, clientes y equipos internos para garantizar el éxito de los proyectos.supervisar la entrega de materiales, fechas límites y cumplimiento de objetivos.elaborar reportes y presentaciones para clientes y stakeholders.gestionar bases de datos de influencers y colaborar en la investigación de nuevas tendencias.requisitosexperiencia previa en gestión de proyectos, marketing o roles similares (mínimo 6 meses).excelente comunicación escrita y verbal.organización y capacidad para manejar varias tareas al mismo tiempo.habilidades tecnológicas: manejo avanzado de herramientas como excel, google workspace y plataformas de gestión de proyectos (asana, trello, monday, etc. ).interés genuino por el marketing digital y el mundo de los influencers.deseable:experiencia previa en agencias de marketing o proyectos relacionados con influencers.conocimiento básico de herramientas de diseño (canva, photoshop).¿qué ofrecemos?un ambiente de trabajo dinámico y creativo.oportunidades de aprendizaje y desarrollo profesional.participación en proyectos emocionantes con marcas reconocidas.horario flexible y modalidad de trabajo híbrida (presencial/remota).remuneración competitiva...
Incident management specialist \ we are seeking a skilled incident management specialist to lead and manage a team of it support engineers in a 24/7 environment. this role involves ensuring proper team scheduling and coverage, optimizing shifts to maintain continuous support. \ the ideal candidate will have 3+ years of experience in project manager roles with a proven track record of managing it support teams. they should also have strong knowledge of incident management, ticketing systems (e.g., jira), and escalation processes. \ in this role, you will be responsible for tracking kpis and slas, providing regular performance reports and insights. you will also act as the main escalation point for high-priority issues affecting platform stability and performance. \ key responsibilities include: \ \ - leading and managing a team of jr./mid-level it support engineers \ - ensuring proper team scheduling and coverage \ - tracking kpis and slas \ - acting as the main escalation point for high-priority issues \ - collaborating with devops and engineering teams \ - overseeing and improving incident management workflows \ - organizing postmortem reviews for major incidents \ - continuously enhancing support processes \ - serving as a bridge between the support team and other business units \ - defining and tracking performance metrics \ - excellent organizational and team leadership skills \ - strong communication and stakeholder management abilities \ - experience with postmortem analysis and continuous improvement initiatives \ - familiarity with devops processes and clo...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail brands; - strong kno...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail brands; - strong knowledge of inc...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you what you will do - lead and manage a team of jr./mid-level it support engineers operating in a 24/7 environment; - ensure proper team scheduling and coverage, optimizing shifts to maintain continuous support; - track kpis and slas, providing regular performance reports and insights; - act as the main escalation point for high-priority issues affecting platform stability and performance; - collaborate with devops and engineering teams to improve incident response times and resolution processes; - oversee and improve incident management workflows, ensuring timely detection, escalation, and resolution; - organize postmortem reviews for major incidents, identifying root causes and recommending process improvements; - continuously enhance support processes to improve efficiency and customer satisfaction; - serve as a bridge between the support team and other business units, ensuring clear communication and alignment. must haves - 3+ years of experience in project manager roles; - proven experience managing it support teams in a 24/7 environment; - experience working with technical support for e-commerce platforms & pure retail brands; - strong knowledge of inc...
Media buyer (google & facebook ads) – 100% remote get ai-powered advice on this job and more exclusive features. note: please read the entire job description carefully. if you do not meet the requirements, we will most likely not contact you, as we a...
Get ai-powered advice on this job and more exclusive features. heysocial is a creative agency specializing in high-performance ugc ad campaigns for e-commerce and technology brands. we work with top-tier content creators to drive engaging, conversion...
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