Perfumarte sas, empresa dedicada a la creación y comercialización de fragancias, se encuentra en búsqueda de un/a auxiliar de recursos humanos que desee crecer profesionalmente en un entorno dinámico, colaborativo y con enfoque al desarrollo del talento. requisitos nivel académico: técnico o tecnólogo en recursos humanos o áreas afines experiencia mínima: 6 meses (se cuenta experiencia en práctica) conocimientos: gestión documental, afiliaciones, procesos de selección. competencias: organización, comunicación asertiva, enfoque a resultados, disposición de aprendizaje continuo funciones soporte en el proceso de selección: filtro de hojas de vida, validación de referencias apoyo en contratación: verificación de documentos y afiliaciones gestión de archivo general del área participación en actividades de bienestar y desarrollo organizacional beneficios contrato directo con la empresa (inicialmente a 6 meses) horario: lunes a viernes de 7:30 a.m. a 5:00 p.m. salario 1.600.000+ auxilio de transporte y prestaciones sociales contrato directo con la empresa inicialmente a 6 meses plan de crecimiento y formación excelente ambiente laboralel equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación mínima: universidad / carrera técnica - menos de 1 año de experiencia...
🌟* ¡forma parte de nuestro equipo y potencia tu carrera profesional! *🌟 +++ función principal: --> evaluar, auditar e identificar oportunidades de mejora en las interacciones de los agentes de ventas y servicio, asegurando el cumplimiento de estándares de calidad.--> proponer e implementar mejoras en procesos y procedimientos. +++ requisitos: --> bachiller académico (mínimo requerido) --> mínimo 6 meses de experiencia como analista de calidad en campañas comerciales en bpo. --> conocimiento de metodologías de calidad, monitoreo y retroalimentación efectiva +++ habilidades clave: --> comunicación efectiva --> proactividad --> adaptabilidad --> creatividad **modalidad: presencial **ubicación: cra 19 #100-45, bogotá beneficios: --> contrato a término indefinido desde el día uno --> estabilidad laboral --> proyecto con una de las marcas de e-commerce más importantes de latam --> formación continua y oportunidades reales de crecimiento ¡💪 Únete a nuestro equipo como analista de calidad y crece con nosotros! postúlate ahora. 💪...
¿qué harás? estamos buscando un/a cx analyst con experiencia en análisis de datos y enfoque en la voz del cliente, para unirse a nuestro equipo de advisory services & applied insights. en este rol serás responsable de traducir grandes volúmenes de información en acciones estratégicas, con especial énfasis en speech analytics mediante herramientas como callminer. tus funciones clave incluirán: analizar datos de múltiples fuentes, incluyendo encuestas, interacciones telefónicas, redes sociales, analítica web y métricas operativas. utilizar speech analytics con callminer para identificar patrones, emociones, palabras clave, y oportunidades de mejora en conversaciones con clientes. detectar causas raíz de insatisfacción y proponer acciones correctivas basadas en evidencia. elaborar reportes e insights accionables que impulsen decisiones estratégicas en áreas como operaciones, calidad, y atención al cliente. colaborar con equipos internos para implementar iniciativas centradas en el cliente y medir su impacto. aplicar técnicas estadísticas o modelos analíticos para validar hipótesis y mejorar la experiencia de cliente a lo largo de su recorrido. ¿qué necesitas para aplicar? título universitario en áreas como administración, ingeniería, marketing, estadística o afines. 2+ años de experiencia en análisis de datos en contextos de experiencia del cliente, marketing u operaciones. dominio de herramientas de visualización y análisis: google looker, tableau, sql, google analytics. experiencia comprobada con herramientas de speech analytics, especialmente callminer familiaridad con pl...
Estamos en búsqueda de un/a consultor/a postventa una posición clave donde tendrás la oportunidad de brindar asesoría y acompañamiento personalizado a vendedores, ayudándolos a potenciar su rendimiento a través de soluciones de publicidad por diferentes programas y plataformas. salario + bonificaciones: hasta $2.094.000 contrato: término indefinido horario: lunes a viernes de 8:00 a.m. a 6:00 p.m. (42 horas semanales) modalidad: presencial en edificio wework – av. cra 19 #100-45, bogotá beneficios: entrenamiento 100% pago + oportunidades de crecimiento profesional. ✅ ¿qué necesitas para aplicar? + título de bachiller finalizado + 6 meses de experiencia en ventas consultivas, seguimiento o asesoría postventa y/o retención, ya sea en un contact center (bpo) o de forma presencial. + manejo de herramientas ofimáticas y redes sociales. + excelentes habilidades comunicativas. + vivir en bogotá y contar con disponibilidad para asistir de forma presencial. ¿te interesa? ¡postúlate y forma parte de una empresa global con grandes oportunidades de desarrollo profesional! 🌍...
📢 estamos en búsqueda de un/a consultor/a postventa una posición clave donde tendrás la oportunidad de brindar asesoría y acompañamiento personalizado a vendedores, ayudándolos a potenciar su rendimiento a través de soluciones de publicidad como por diferentes programas y plataformas. 💰 salario + bonificaciones: hasta $2.094.000 (aplican tyc) 📄 contrato: término indefinido 🕒 horario: lunes a viernes de 8:00 a.m. a 6:00 p.m. (42 horas semanales) 📍 modalidad: presencial en wework – av. cra 19 #100-45, bogotá 🚀 beneficios: entrenamiento 100% pago + oportunidades de crecimiento profesional ✅ ¿qué necesitas para aplicar? título de bachiller finalizado 🎓 6 meses de experiencia en ventas consultivas, seguimiento o asesoría postventa y/o retención, ya sea en un contact center (bpo) o de forma presencial. manejo de herramientas ofimáticas y redes sociales. excelentes habilidades comunicativas. vivir en bogotá y contar con disponibilidad para asistir de forma presencial. ¿te interesa? ¡postúlate y forma parte de una empresa global con grandes oportunidades de desarrollo profesional! 🌍...
🚀 ¡realiza tu práctica profesional con nosotros! buscamos practicantes de psicología para vinculación bajo contrato de aprendizaje 📢 si estás en etapa productiva y buscas una oportunidad para aplicar tus conocimientos en un entorno corporativo, esta es tu oportunidad. 🎯 requisitos: ✅ vivir en bogotá. ✅ estar en etapa productiva (no aplica si ya finalizaste la carrera). ✅ contar con aval de la institución para realizar la práctica. 🏆 beneficios: 🎓 experiencia real en entornos corporativos. 🤝 acompañamiento y mentoría de expertos. 🚀 oportunidad de crecimiento y aprendizaje. 💼 ambiente dinámico y profesional. 💡 acceso a tecnología y herramientas especializadas. 🔎 Áreas de práctica disponibles: 🔹 psicología (bienestar organizacional) psicología (bienestar organizacional): estudiantes de psicología de últimos semestres habilitados para realizar su práctica académica por su institución de educación superior. funciones: - planificar y ejecutar actividades preventivas que fomenten la salud mental y el bienestar emocional de los colaboradores. - realizar encuestas, entrevistas y diagnósticos relacionados con el clima laboral y el bienestar organizacional. - analizar la información recopilada y elaborar informes con hallazgos, tendencias y recomendaciones. - diseñar materiales educativos, presentaciones, manuales y guías sobre desarrollo de habilidades, autocuidado y salud mental. 📍 ubicación: barrio chicó norte, bogotá, modalidad presencial. 📑 tipo de contrato: aprendizaje (salario mínimo). 📆 duración: según requerimiento de la institución educativa, mínimo esperado: 6 meses. ...
🚀 ¡realiza tu práctica profesional con nosotros! buscamos practicantes de relcutamiento para vinculación bajo contrato de aprendizaje 📢 si estás en etapa productiva y buscas una oportunidad para aplicar tus conocimientos en un entorno corporativo, esta es tu oportunidad. 🎯 requisitos: ✅ vivir en bogotá. ✅ estar en etapa productiva (no aplica si ya finalizaste la carrera). ✅ contar con aval de la institución para realizar la práctica. 🏆 beneficios: 🎓 experiencia real en entornos corporativos. 🤝 acompañamiento y mentoría de expertos. 🚀 oportunidad de crecimiento y aprendizaje. 💼 ambiente dinámico y profesional. 💡 acceso a tecnología y herramientas especializadas. 🔎 Áreas de práctica disponibles: 🔹 reclutamiento (adquisición de talento) reclutamiento (adquisición de talento): psicología (carreras técnicas y tecnológicas afines) ingeniería industrial (carreras técnicas y tecnológicas afines) administración de empresas (carreras técnicas y tecnológicas afines) funciones: - identificar y aprovechar diversas fuentes de reclutamiento, como portales de empleo, redes sociales, instituciones educativas, asociaciones comerciales, organizaciones comunitarias y referencias internas. - implementar estrategias de búsqueda activa para atraer candidatos calificados. - comprender en profundidad las especificaciones del puesto, incluyendo experiencia, habilidades técnicas y competencias conductuales necesarias para el éxito en cada rol. - colaborar con el equipo de reclutamiento para asegurar que los candidatos cumplan con los requisitos establecidos. - contactar a los candidatos a través...
🚀 ¡realiza tu práctica profesional con nosotros! buscamos practicantes de enfermería para vinculación bajo contrato de aprendizaje 📢 si estás en etapa productiva y buscas una oportunidad para aplicar tus conocimientos en un entorno corporativo, esta es tu oportunidad. 🎯 requisitos: ✅ vivir en bogotá. ✅ estar en etapa productiva (no aplica si ya finalizaste la carrera). ✅ contar con aval de la institución para realizar la práctica. 🏆 beneficios: 🎓 experiencia real en entornos corporativos. 🤝 acompañamiento y mentoría de expertos. 🚀 oportunidad de crecimiento y aprendizaje. 💼 ambiente dinámico y profesional. 💡 acceso a tecnología y herramientas especializadas. 🔎 Áreas de práctica disponibles: 🔹 sst (enfermería) sst intern (enfermería): enfermería (profesional o carreras técnicas y tecnológicas afines) funciones: - participar activamente en la vigilancia epidemiológica, diseño, recogida, tabulación y análisis de los datos para establecer los datos de las diferentes unidades o grupos de riesgo. - apoyo en la realización de las actividades de prevención en salud (medicina preventiva y del trabajo, ausentismo, accidentalidad, diagnósticos de enfermedades epidemias entre otras) que le sean asignadas por el líder de seguridad y salud en el trabajo. - la protección de la salud, evitando los efectos negativos que diversos elementos del medio pueden tener sobre la salud y el bienestar de las personas. 📍 ubicación: barrio chicó norte, bogotá, modalidad presencial. 📑 tipo de contrato: aprendizaje (salario mínimo). 📆 duración: según requerimiento de la institución educativa, mínimo e...
🔎 we're hiring: risk and compliance analyst 🔍 📍 location: bogotá – initial training on-site (av cra 19 #100-45), then remote 📅 schedule: monday to friday – 46 hours/week (office hours, exact schedule tbd) 📄 contract type: permanent (indefinite term) are you passionate about data, compliance, and risk? we're looking for a risk and compliance analyst to join our global operations team! ✅ please note: this is not a senior-level role. we're looking for professionals with at least 2 years of relevant experience—either in data analysis, customer service, or marketing. audit experience is also highly valuable and can be considered. 🧠 what you’ll need:a bachelor’s degree in business administration, international business, law, finance, or a related field. 2+ years of experience in data analysis, preferably in customer service or marketing environments. experience conducting audits is strongly preferred. advanced english proficiency (b2+ minimum) – you’ll be communicating with global teams. strong analytical, research, and learning skills. understanding of business continuity planning and global privacy regulations. knowledge of industry standards and global compliance frameworks such as gdpr, sox, fcpa, and aml. 📊 key responsibilities:identify, assess, and analyze potential risks to global operations (operational, financial, regulatory, reputational). perform risk assessments, monitor key risk indicators, and support mitigation strategies. track and report on key risk metrics using dashboards and reports for senior leadership. we’re looking for someone with a sharp analytic...
>join our mission to create an inclusive & positive workplace we’re looking for a motivated, creative, and detail-oriented engagement specialist to support and enhance employee engagement efforts at our bogotá office. in this key role, you'll help bring our workplace culture to life by coordinating engaging activities, events, and initiatives that foster a sense of belonging and team spirit. >what you'll do: contribute creative ideas to support the company’s engagement strategy. assist with the daily execution of both in-person and virtual engagement activities. coordinate event logistics including materials, setup/cleanup, and participant support. collaborate with the purchasing department to secure necessary event supplies and vendor services. communicate upcoming events across departments to encourage participation. manage inventory for engagement-related supplies and ensure common areas remain well-maintained. track event participation and gather feedback for continuous improvement. maintain calendars, folders, and documentation for engagement activities. support the broader employee experience team as needed. >what you bring: education: high school diploma or equivalent required. experience: 2–4 years in hr, employee engagement, or similar—preferably in high-volume sectors like bpo, hospitality, travel, or tourism. skills & traits: passionate about building positive work environments proactive, dependable, and organized excellent interpersonal and communication skills (english & spanish) creative problem-solver and team player proficient in google suite (docs, sheets...
📢 we’re hiring: engagement and communications assistant 📍 remote – based in bogotá, colombia (occasional on-site attendance required) 🕐 full-time | permanent contract are you passionate about internal communications, content creation, and enhancing the employee experience? we're looking for a creative and organized assistant to support our regional communications and engagement team. this role is perfect for someone with around 1 year of experience in a similar position or who has worked with tools like canva, google workspace, or microsoft office to support digital communications. you’ll help develop content like internal newsletters, social media posts, flyers, presentations, and basic visual assets to strengthen our culture and keep our teams informed and engaged. 📝 strong written english is required, as most communications will be created in english (spoken fluency is a plus but not a must). you’ll work closely with cross-functional teams to ensure all materials are aligned with our brand and messaging. what you’ll be doing: designing digital content (emails, flyers, posts, slides) for internal and external channels helping manage communications calendars publishing content to our intranet and other platforms supporting engagement initiatives aligned with employee experience maintaining organized content and asset libraries tracking basic kpis for engagement projects what we’re looking for: around 1 year of experience in communications, engagement, content creation, or a related area experience using canva and/or graphic design basics comfortable with tools like go...
About the role: we are seeking a highly motivated and detail-oriented risk & compliance analyst to join our dynamic global risk and compliance team. in this critical role, you will help identify, assess, and manage a broad range of operational, financial, and regulatory risks across our multinational operations. you will ensure that our company maintains full compliance with international laws, industry standards, and internal policies. key responsibilities: risk assessment & management identify, assess, and analyze risks affecting global operations (operational, financial, regulatory, reputational). conduct risk assessments and collaborate with departments to implement mitigation strategies. monitor and report on key risk metrics through dashboards and reports for leadership. compliance management ensure compliance with global regulations such as gdpr, sox, fcpa, aml, and local laws. monitor regulatory changes and assess their operational impact. assist in the creation and maintenance of compliance policies, procedures, and controls. address client-specific compliance needs throughout the client lifecycle. internal audit & control support internal and external audits, ensuring adherence to internal policies and external regulations. assist in developing and strengthening internal controls. incident management investigate risk-related incidents or sla violations and recommend corrective actions. communicate findings to clients and regulators effectively. training & awareness develop and deliver training programs to promote a culture of compliance. raise awareness of complia...
Are you a strategic recruiter with a passion for executive hiring? join our dynamic talent acquisition team and take the lead in managing the full recruitment lifecycle for director-level and above positions across the u.s. and canada. we're seeking a skilled and proactive professional to ensure a seamless experience for both candidates and hiring managers, while aligning hiring efforts with business needs. key responsibilities: lead the end-to-end recruitment cycle: sourcing, profiling, evaluation, and onboarding of senior-level candidates. act as the main point of contact for both candidates and hiring managers, ensuring clear and consistent communication. create and implement strategies to enhance executive-level profiling and selection processes. maintain and update job descriptions to ensure clear role expectations and consistent candidate evaluation. monitor and resolve candidate process blocks or delays, offering actionable recommendations. ensure all candidates meet minimum role requirements and company standards. track and report hiring metrics and progress to talent acquisition managers and other stakeholders. maintain professionalism and confidentiality at all times. proactively assess and improve recruitment workflows and tools. collaborate effectively across internal teams and with external clients. fulfill additional recruitment-related tasks as assigned by leadership. what we're looking for: 🎓 education: high school diploma required. bachelor’s in psychology, business administration, or a related field is preferred. 💼 experience: proven experience recruitin...
About the role: we are seeking a highly motivated and detail-oriented risk & compliance analyst to join our dynamic global risk and compliance team. in this critical role, you will help identify, assess, and manage a broad range of operational, financial, and regulatory risks across our multinational operations. you will ensure that our company maintains full compliance with international laws, industry standards, and internal policies. key responsibilities: risk assessment & management identify, assess, and analyze risks affecting global operations (operational, financial, regulatory, reputational). conduct risk assessments and collaborate with departments to implement mitigation strategies. monitor and report on key risk metrics through dashboards and reports for leadership. compliance management ensure compliance with global regulations such as gdpr, sox, fcpa, aml, and local laws. monitor regulatory changes and assess their operational impact. assist in the creation and maintenance of compliance policies, procedures, and controls. address client-specific compliance needs throughout the client lifecycle. internal audit & control support internal and external audits, ensuring adherence to internal policies and external regulations. assist in developing and strengthening internal controls. incident management investigate risk-related incidents or sla violations and recommend corrective actions. communicate findings to clients and regulators effectively. training & awareness develop and deliver training programs to promote a culture of compliance. raise awareness of complia...
Descripción del puesto: ¿te apasiona crear un ambiente de trabajo positivo y conectar con las personas? ¡esta es tu oportunidad! buscamos un/a coordinador/a de bienestar para liderar e implementar iniciativas que mejoren la experiencia del colaborador en nuestra oficina de bogotá. serás responsable de fomentar una cultura organizacional basada en el bienestar, la inclusión y el compromiso. funciones principales: diseñar y ejecutar programas de bienestar, reconocimiento, desarrollo profesional y responsabilidad social. recopilar y analizar retroalimentación de los colaboradores (encuestas, grupos focales, etc.) para mejorar el clima laboral. comunicar de forma clara y creativa las actividades e iniciativas internas. coordinar visitas a la oficina y brindar una experiencia de hospitalidad a visitantes nacionales e internacionales. documentar y medir el impacto de las iniciativas implementadas. investigar y proponer ideas innovadoras alineadas con las tendencias actuales en cultura organizacional. apoyar en eventos corporativos y actividades especiales. requisitos: bachiller graduado (preferiblemente con estudios en psicología, rrhh o afines). experiencia de 2 a 4 años en roles similares (engagement, clima laboral, bienestar, hospitalidad). habilidades interpersonales y de comunicación en español e inglés avanzado (b2+ o c1). dominio de herramientas de google workspace (docs, sheets, slides). persona proactiva, creativa, organizada y orientada al trabajo en equipo. condiciones físicas: capacidad para levantar hasta 9 kg (materiales para eventos). disponibilidad para caminar o...
Bring joy to the workplace—join us as our happiness coordinator! we are looking for a passionate and creative happiness coordinator to lead efforts that cultivate a positive, inclusive, and engaging employee experience at our bogotá office. if you're driven by making meaningful connections, building uplifting workplace culture, and enhancing employee well-being, this role is for you. what you’ll do: develop and execute innovative engagement strategies (onsite and remote) across areas such as employee recognition, wellness, social impact, and professional growth. gather, analyze, and present data from surveys and employee feedback channels to drive meaningful improvements. maintain a centralized system to document initiatives and measure their impact on employee satisfaction and retention. communicate key programs in an engaging way to ensure employees feel connected and informed. stay current with emerging workplace trends to enhance our employee experience and culture. provide warm, thoughtful hospitality for internal and external site visitors—including coordinating transportation and welcome logistics. support other employee experience projects aligned with our mission and values. what you bring: education: high school diploma or equivalent required; studies in psychology or a related field preferred. experience: 2–4 years in employee engagement, hr, or related areas—especially in bpo, hospitality, travel, or tourism industries. skills & competencies: strong interpersonal and communication skills (english & spanish) organized, detail-oriented, and able to manage multiple...
About the role transcom is seeking a highly motivated and technically proficient solution arquitect to join our dynamic global bpo team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost inputs to the p...
About the role transcom is seeking a highly motivated and technically proficient technical account manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost inputs to th...
Bring joy to the workplace—join us as our happiness coordinator! we are looking for a passionate and creative happiness coordinator to lead efforts that cultivate a positive, inclusive, and engaging employee experience at our bogotá office. if you're driven by making meaningful connections, building uplifting workplace culture, and enhancing employee well-being, this role is for you. what you’ll do: develop and execute innovative engagement strategies (onsite and remote) across areas such as employee recognition, wellness, social impact, and professional growth. gather, analyze, and present data from surveys and employee feedback channels to drive meaningful improvements. maintain a centralized system to document initiatives and measure their impact on employee satisfaction and retention. communicate key programs in an engaging way to ensure employees feel connected and informed. stay current with emerging workplace trends to enhance our employee experience and culture. provide warm, thoughtful hospitality for internal and external site visitors—including coordinating transportation and welcome logistics. support other employee experience projects aligned with our mission and values. what you bring: education: high school diploma or equivalent required; studies in psychology or a related field preferred. experience: 2–4 years in employee engagement, hr, or related areas—especially in bpo, hospitality, travel, or tourism industries. skills & competencies: strong interpersonal and communication skills (english & spanish) organized, detail-oriented, and able to manage multiple...
Join our mission to create an inclusive & positive workplace we’re looking for a motivated, creative, and detail-oriented engagement specialist to support and enhance employee engagement efforts at our bogotá office. in this key role, you'll help bring our workplace culture to life by coordinating engaging activities, events, and initiatives that foster a sense of belonging and team spirit. what you'll do: contribute creative ideas to support the company’s engagement strategy. assist with the daily execution of both in-person and virtual engagement activities. coordinate event logistics including materials, setup/cleanup, and participant support. collaborate with the purchasing department to secure necessary event supplies and vendor services. communicate upcoming events across departments to encourage participation. manage inventory for engagement-related supplies and ensure common areas remain well-maintained. track event participation and gather feedback for continuous improvement. maintain calendars, folders, and documentation for engagement activities. support the broader employee experience team as needed. what you bring: education: high school diploma or equivalent required. experience: 2–4 years in hr, employee engagement, or similar—preferably in high-volume sectors like bpo, hospitality, travel, or tourism. skills & traits: passionate about building positive work environments proactive, dependable, and organized excellent interpersonal and communication skills (english & spanish) creative problem-solver and team player proficient in google suite (docs, sheets, sl...
Location: on-site – av. cra 19 #100-45, bogotá contract type: permanent schedule: 46 hours/week | monday to friday (office hours, to be confirmed) salary: to be discussed – please share your salary expectations payment frequency: bi-weekly 📌 what will you do? analyze customer data to uncover trends and identify areas for improvement. detect critical pain points impacting customer satisfaction and loyalty. validate insights using statistical techniques and predictive modeling. communicate findings clearly through reports and visualizations. design and implement data-driven solutions and measure their effectiveness. adjust strategies based on results to continually optimize the customer experience. 🎯 what we’re looking for: education: bachelor’s degree with a master’s or equivalent studies preferred. experience: 3 to 5 years in customer experience or similar analytical roles. language: advanced english (c1 – effective operational proficiency). technical skills: solid knowledge of cx methodologies, tools, and trends. experience using feedback platforms like qualtrics or medallia. proficiency in statistical modeling and machine learning. familiarity with agile project management principles. 💼 key competencies: critical thinking and structured problem-solving. results-oriented with strong accountability. clear and effective communication skills. strategic influence and business insight. innovation mindset with a focus on continuous improvement. initiative, responsibility, and adaptability in dynamic environments. 🙌 what we offer: a collaborative and innovation-driven workpla...
About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost in...
About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost in...
🚀 join our team as a customer experience analyst make an impact. shape the future of customer interactions. are you passionate about turning data into meaningful change? we're looking for a cx analyst to join our advisory services and applied insights team in a fast-paced, multi-channel contact center environment. in this pivotal role, you'll use your analytical expertise to transform customer feedback into powerful strategies that drive satisfaction, loyalty, and business growth. 🔍 what you’ll do as our customer experience analyst, you'll be the voice of the customer inside the business. your insights will inform critical decisions and shape how we deliver exceptional experiences. analyze customer data from a wide range of sources — including feedback surveys, interactions, website analytics, social media, and performance metrics — to uncover actionable insights. identify patterns, trends, and root causes behind customer behaviors and pain points. develop strategic recommendations and partner with cross-functional teams to implement customer-centric improvements. use storytelling, visualization, and data modeling to bring your findings to life and influence stakeholders. monitor the impact of changes and continually refine strategies to elevate the end-to-end customer journey. 🎯 what we’re looking for we want someone who’s more than just data-savvy — someone who’s customer-obsessed and thrives on making a measurable impact. qualifications: bachelor’s or master’s degree (or equivalent experience) in a relevant field. 2+ years of proven experience in data or cx analysis, pre...
Reclutador bilingue con experiencia en bpo estamos buscando reclutadores apasionados y experimentados para unirse a nuestro equipo en crecimiento. nos dedicamos a brindar soluciones y servicios innovadores y buscamos profesionales que compartan nuestros valores y visión. 💡 responsabilidades:: identificar, evaluar y atraer talentos que coincidan con los perfiles requeridos. desarrollar y mantener relaciones con candidatos y fuentes de reclutamiento. encontrar directa e indirectamente candidatos calificados. garantizar una experiencia positiva y sin inconvenientes para los candidatos. requisitos: experiencia comprobada en reclutamiento y selección en bpo. alto nivel de inglés (b2 requerido) excelentes habilidades interpersonales y de comunicación. capacidad para trabajar en equipo y bajo presión. habilidades de planificación y organización sólidas. pensamiento crítico y toma de decisiones efectivas. condiciones: 🌟contrato a término fijo por tres meses! 🌟salario muy competitivo 🌟de lunes a viernes la mayor parte del tiempo 🌟trabajo híbrido con beneficios de wework en el sitio (admite mascotas; café y té ilimitados; sala de juegos) 🌟Únete a un equipo de adquisición de talento muy comprometido si estás buscando un desafío emocionante en una empresa en crecimiento y puedes demostrar tus habilidades en las áreas mencionadas, estamos ansiosos por recibir tu solicitud. Únete a nosotros y ayuda a construir un equipo que impulse el éxito de tww sas. nota: no se aceptarán solicitudes después de la fecha límite especificada en la descripción completa del trabaj...
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