We are seeking for our client, a respected it & consulting company focused on it quality assurance a full-time senior deployment engineer to join their ascera team in north america. objectives this role involves working with large, forward-thinking o...
Softtek bogota, d. c. capital district, colombia identity and access management softtek bogota, d. c. capital district, colombia 3 days ago be among the first 25 applicants direct message the job poster from softtek we’re looking for a identity manag...
Flyr bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the application support specialist role at flyr flyr bogota, d.c., capital district, colombia 1 day ago be among the first 25 applicants join to apply for the application support specialist role at flyr our vision we believe in a world where travel companies can innovate freely, growing and accelerating their business, while delivering the experience travelers want and the change the industry needs. flyr is a technology company that unlocks freedom to innovate for the travel industry – eliminating legacy constraints to enable real-time decision making and create the experiences travelers seek. with flyr, businesses are able to quickly unlock modern retailing capabilities, improve revenue performance and modernize the e-commerce experience. flight itinerary (about the role) as an application support specialist in the it airline industry, you will be at the forefront of ensuring the uninterrupted operation of our critical software systems. you will have the opportunity to showcase your problem-solving skills, working diligently to resolve technical issues, and providing essential support to airline staff and end-users. this role offers the chance to work in a dynamic, fast-paced environment, where your technical expertise will directly impact the efficiency and customer satisfaction of our airline services. if you thrive in a challenging and collaborative environment, are passionate about the airline industry, and have a strong commitment to quality support, this role pro...
Gateway senior manager – bogotá, colombia rcs i at dhl express, our vision is “connecting people, improving lives”. we are the most international company in the world, “the big yellow machine” as we love to call it. specifically in our central and south america region, we cover 15 countries, from parque nacional tikal in guatemala, to ushuaia in tierra del fuego – argentina. we are more than 3,400 certified international specialists who work passionately and motivated as one team, moving more than 10 million shipments a year, and exceeding our customer’s needs, while supporting their businesses and positively impacting our communities at the same time. we are the great place to work #1 in latin america, and we feel really proud of that. and the good news are... we are looking for a superstar like you, are you insanely customer focused and someone who wants to have the best day, every day... role purpose the gateway senior manager is responsible for overseeing and optimizing the gateway operations to ensure efficient and timely processing of shipments. this role involves leading and developing a high-performing team, implementing best practices, and driving operational excellence, including network support or initiatives. the manager will collaborate with cross-functional teams to enhance service quality and customer satisfaction while ensuring compliance with all regulatory requirements and business rules. main accountabilities · lead and manage gateway operations to achieve performance targets and operational kpis. · lead, mentor, and develop a high-performin...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide support, through the use of technology and tools in line with agreed processes, to monitor contact volume traffic in order to identify performance exceptions requiring both short term and longer term attention. - in collaboration with the technology, operations, and management team to execute system modifications (e.g., break management, schedule updates and skillset changes) and/or issue procedural notifications based on trigger events (e.g., average handle time, volume, absenteeism, etc.) - assist operations to help provide greater focus on real-time/intraday agent productivity, performance exceptions and schedule adherence - ensure in collaboration with wfm/schedulers, accurate and timely...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we're helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary manager, card fraud strategy analyst overview we are seeking a strategic and analytical card fraud strategy manager to lead efforts in detecting and preventing card fraud. in this role, you will drive the development of fraud detection rules and prevention strategies, collaborating cross-functionally to safeguard the business against evolving fraud threats. you will act as a key decision-maker and subject matter expert, influencing both internal teams and external partners through data-driven insights. role - lead analysis of large transaction datasets to uncover fraud patterns and translate findings into strategic fraud prevention initiatives - drive advanced fraud analytics, including anomaly detection, segmentation, and clustering, to shape long-term fraud controls - oversee the utilization and optimization of dashboards and visualization tools (qlik, power bi, domo) to guide strategic fraud rule development - partner across global fraud, product, engineering, and data teams to ensure effective fraud defense at scale - own the monitoring, eva...
Ust is looking for the very top talent...and we would be delighted if you were to join our family more in details, ust is a multinational company based in north america, certified as a top employer and great place to work company with over 35.000 employees all over the world and presence in more than 35 countries. we are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. what are we looking for? we are looking for a senior data engineer working close to one of our main clients in financial sector. main tasks and accountabilities will be: work with stakeholders within business and technology to understand the business needs and help to design and implement optimal solutions fostering data-driven culture in the organisation lead strategic prototyping workshops to better understand objectives through quick feedback loops and collaborate effectively across global technology shared services (infosec, infrastructure, production support, etc) to productionise the successful solutions understand differences in the approach for building self-service bi (business or it managed) vs corporate bi solutions including the choice of data sources and etl approach drive reporting efficiencies by categorizing internal practices for streamlined reporting and define a vehicle for sharing with others, including trainings for power bi report designers and data modellers, as well as for power bi report consumers act as a power bi product evangelist to build awareness and understanding, be up to date with the changing technology lands...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we're helping build asustainableeconomy where everyone can prosper. we support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary specialist, card fraud strategy analyst overview we are seeking a motivated and detail-oriented specialist to support our card fraud strategy team. in this role, you will contribute to fraud analytics efforts, support the development of detection rules, and assist in identifying trends in transactional data. this position offers an excellent opportunity to grow your skills and knowledge in a high-impact area of fraud prevention. role • perform initial analysis of transactional data to support the identification of fraud patterns and anomalies • leverage visualizations and dashboards (qlik, power bi, domo) to track fraud trends • contribute to the documentation and review of fraud detection rules • support the monitoring and reporting of fraud kpis and rule performance • collaborate with team members to gather data, run queries, and validate rule changes • research emerging fraud schemes and assist in compiling insights • prepare training and support materials for new fraud initiatives all about you • bachelor's degree in a relevant field...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we're helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary senior specialist, card fraud strategy analyst overview we are looking for a data-savvy and proactive senior specialist to join our card fraud strategy team. you will apply your analytical skills to identify fraud trends, build effective detection rules, and support strategic initiatives that reduce fraud across our card products. you will work closely with cross-functional teams and help shape fraud controls with actionable insights. role - analyze large transaction datasets to detect fraud signals and contribute to the development of fraud prevention strategies - apply clustering, visualization, and anomaly detection techniques to evaluate fraud risks - use tools like qlik, power bi, or domo to leverage and enhance dashboards for fraud analysis and monitoring - collaborate with fraud operations and product teams to test and refine detection rules - evaluate the performance of fraud controls and recommend optimizations - support the creation of reports and presentations for internal stakeholders - track emerging fraud tactics, tools, and techno...
For the4th consecutive year,talan spainhas been recognized as agreat place to work this year, we're also celebrating our2nd certification in poland, a significant milestone since opening our office there. talan is an international advisory group specializing in innovation and transformation through technology, with5,000 employeesand an annual turnover of600m€. we offer our customers a continuum of services to support them at each key stage of their organization's transformation, with four main activities: - consultingin management and innovation: supporting business, managerial, cultural, and technological transformations. - data & technology:implementing major transformation projects. - cloud & application services:building or integrating software solutions. - service centers of excellence:providing technology, innovation, agility, sustainability of skills, and cost optimization. talan accelerates its clients' transformation through innovation and technology. by understanding their challenges and supporting them withtechnology, innovation, and data, we enable them to be more efficient and resilient. job description as a system integration engineer, your mission will be to contribute to the transformation and continuous evolution of the platforms that supports the cib regulatory and compliance domain. we need someone like you to help us in different fronts: - work on the technical design and implementation for application integration in the trade finance anti money laundering area, following the principles of c&ib; architecture. - main tasks related to online integr...
Job summary the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product offeri...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we're helping build asustainableeconomy where everyone can prosper. we support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary manager, card fraud strategy analyst overview we are seeking a strategic and analytical card fraud strategy manager to lead efforts in detecting and preventing card fraud. in this role, you will drive the development of fraud detection rules and prevention strategies, collaborating cross-functionally to safeguard the business against evolving fraud threats. you will act as a key decision-maker and subject matter expert, influencing both internal teams and external partners through data-driven insights. role • lead analysis of large transaction datasets to uncover fraud patterns and translate findings into strategic fraud prevention initiatives • drive advanced fraud analytics, including anomaly detection, segmentation, and clustering, to shape long-term fraud controls • oversee the utilization and optimization of dashboards and visualization tools (qlik, power bi, domo) to guide strategic fraud rule development • partner across global fraud, product, engineering, and data teams to ensure effective fraud defense at scale • own the monitoring, eva...
A guest service agent provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. what will i be doing? as guest service agent, you will serve on the front office team, to provide services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. a guest service agent truly influences the first impressions of our guests and, therefore, are responsible for performing the following tasks to the highest standards: - achieve positive outcomes from guest queries in a timely and efficient manner - ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required - ensure that the guest service manager is kept fully aware of any relevant feedback from guests and, or, other departments - demonstrate a high level of customer service at all times - attend appropriate training courses, when required, and assist with the night team's training and development efforts - demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - maximize room occupancy and use up-selling techniques to promote hotel services and facilities - use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy - comply with hotel security, fire regulations and all health and safety legislation - act in accordance with polic...
Job title: director of cloud & infrastructure operations type: full-time, remote working hours: mondays - fridays 9:00 am - 5:00 pm est compensation: $7000 + /month (salary based on assessment) location: anywhere about the company: our client is a leading managed services provider (msp) delivering innovative it solutions and services. our focus is on helping organizations transform their it environments, improve business operations, and enhance security. join our dynamic team and be part of a company that's driving technological advancement and delivering exceptional value to its clients. job description: we are looking for a director of cloud & infrastructure operations who can lead and elevate our operations team across infrastructure, back-end systems, cloud services, and integration layers. this role requires a hands-on leader who not only drives strategy but is deeply involved in execution—mentoring team members, optimizing systems, and collaborating cross-functionally with stakeholders and leadership teams. responsibilities: - lead and manage a high-performing technical operations team - oversee infrastructure (on-premises and cloud), back-end systems, integrations, and cloud-based operations - mentor and coach engineers and tech leads - build and maintain strong relationships with cross-functional leaders and teams - ensure the security, reliability, and scalability of our systems - own and improve key technical processes and automation initiatives - actively contribute to architecture, design, and development of operational tools and platforms tools...
Roca alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. we provide tailored hiring solutions, ensuring the perfect match for each role. our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. committed to excellence, we build long-lasting partnerships that drive business success. at roca alliances, we help businesses thrive by delivering the right professionals to meet their needs. this time, we are partnering with a global leader in it infrastructure and security management solutions for managed service providers (msps) and internal it teams, powered by ai. the company has experienced strong double-digit growth over the years and serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally. position overview: we are seeking an experienced professional to join our salesforce product management team, which provides services to our global users. this role involves managing the execution of the roadmap for the salesforce solution at kaseya and interacting with and directing the work of salesforce business analysts to execute initiatives and implement and adopt new capabilities and features. essential attributes for this role include strong problem-solving skills, effective communication abilities, and the capability to work both independently and within a team. extensive knowledge of salesforce best practices, data management, and familiarity with integration tools and techniques are also valuable for this position. we are loo...
Funcshun is miami’s premier managed it services provider since 2011, we have been providing reliable, cost-effective technology solutions for small- and medium-sized businesses in miami. our clients benefit from our expertise in multiple industries, in-depth technology expertise, and experience with ever-evolving trends in the it industry. from taking care of all your day-to-day technology needs to protecting your it environment from malicious cyberattacks to implementing an enterprise-level cloud and communications platform, funcshun offers all the enterprise-grade it solutions and support you need to succeed, at a price that works for your budget. the role responsibilities: design, implement, and oversee the company’s backup and recovery systems. regularly perform and monitor backup operations to ensure compliance with the company's data protection policy. troubleshoot and resolve issues related to backup processes. perform data recovery operations in the event of data loss or corruption. collaborate with it security teams to align backup and recovery operations with overall security protocols. continuously evaluate and improve backup strategies and processes. provide training and support to team members on effective data protection practices. stay up-to-date with industry trends and best practices in backup solutions. ideal profile qualifications: 2-3 years of professional experience as a backup engineer or in a similar role. proficient in using acronis backup software and familiar with its deployment and maintenance. strong understanding of data protection principle...
Company descriptionare you ready to make an impact? sutherland is seeking a reliable and detail-oriented person to join our dynamic team and play a key role in supporting hrss operations across the latam region, with a focus on mexico and colombia. as a global hr shared services sr associate, you will be at the forefront of overseeing assigned tickets and ensuring compliance with local regulations while making a direct impact on our business success. if you are a detail-oriented, proactive professional with a passion for hr processes and commitment to excellence, we want you on our team!job descriptionthe role involves professionally handling employee and ex-employee queries related to their lifecycle or post-separation, ensuring responses align with company policies. it requires close coordination with hr teams including hrbps, payroll, compensation, and benefits to support these requests.what you will do:• social security affiliation: take charge of the affiliation process for new hires to social security systems (arl, afp, cc, eps, etc) and make sure they are correctly implemented and compliant with local regulations.• manage hrqueries: handle and resolve related queries using sap successfactors, including compensation adjustments, transfers, promotions, terminations, and other essential hr transactions.• employee terminations & exit processes: oversee the accurate preparation of exit documents, ensuring compliance with labor laws and social security requirements.• accuracy & compliance: be the gatekeeper for error-free transactions by ensuring each action is meticul...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary senior specialist, card fraud strategy analyst overview we are looking for a data-savvy and proactive senior specialist to join our card fraud strategy team. you will apply your analytical skills to identify fraud trends, build effective detection rules, and support strategic initiatives that reduce fraud across our card products. you will work closely with cross-functional teams and help shape fraud controls with actionable insights. role - analyze large transaction datasets to detect fraud signals and contribute to the development of fraud prevention strategies - apply clustering, visualization, and anomaly detection techniques to evaluate fraud risks - use tools like qlik, power bi, or domo to leverage and enhance dashboards for fraud analysis and monitoring - collaborate with fraud operations and product teams to test and refine detection rules - evaluate the performance of fraud controls and recommend optimizations - support the creation of reports and presentations for internal stakeholders - track emerging fraud tactics, tools, and technol...
Job description job number:agente de teléfonos (job number:hot0bpxh ) work locationswork locations: hilton bogota carrera 7 no. 72-41 bogota 0 a switchboard telephonist accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. a switchboard telephonist accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. what will i be doing? as a switchboard telephonist, you will accept, deliver and respond to guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. a switchboard telephonist contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards: achieve positive outcomes from guest queries in a timely and efficient manneraccept and deliver all messages correctly and promptly for both guests and managementensure all wake up calls take place at the correct timedemonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriatehandle emergency calls immediately and relay comprehensive and accurate information, as requireddemonstrate a high level of customer service at all timescomply with hotel security, fire regulations and all he...
Build the future with aspenview technology partners at aspenview, we are passionate about transforming the way organizations approach technology. we specialize in creating high-performing, nearshore it teams to help north american clients innovate faster and more efficiently. as we continue to grow, we're looking for exceptional people to join our team and help drive impactful change across industries. why join aspenview? at aspenview, we're more than a nearshore it partner—we're a people-first, purpose-driven company that believes great culture drives great outcomes. we're passionate about connecting talent and technology to deliver measurable value for clients—and meaningful career paths for our people. here's what you can expect: competitive base with a strong, uncapped commission structure comprehensive benefits and wellness support flexible work model: hybrid, remote, or in-office real growth opportunities and leadership visibility inclusive, respectful culture that blends u.s. innovation with colombian heart a company that listens, invests in you, and celebrates wins together about the role we are seeking a skilled vmware nsx engineer to lead the design, implementation, and support of software-defined networking (sdn) solutions within our virtualized infrastructure. the ideal candidate will have in-depth knowledge of vmware nsx (data center and/or nsx-t), virtualization technologies, and strong experience with network virtualization, micro-segmentation, and security policies. this role is critical to modernizing and securing our data center and hybrid cloud ne...
Company descriptionwe are reimagining the glassmaking process, pushing boundaries to transform an industry that has manufactured glass in nearly the same way for over 100 years. we innovate with new technology, processes, and benefits for our customers. this is just the beginning as we expand our offerings and implement future technologies across our operations.we are part of o-i, with over 20,000 employees and a footprint spanning 70 plants in 20 countries, providing opportunities to make a global impact.job descriptionthe information security architect is responsible for designing solutions to protect o-i information assets. this role ensures security is integrated into project planning and works with enterprise architects, it teams, business stakeholders, third parties, and service providers to ensure compliance with security policies and regulations.the architect develops and updates the information security strategy, conducts research on new technologies, designs solutions, and monitors compliance.principal accountabilitiescollaborate with other architects to define standards supporting security and compliance objectives.maintain a 1-3 year security vision and roadmap.oversee security in projects to ensure alignment with policies and regulations.monitor emerging threats and vulnerabilities, assessing impacts and mitigation strategies.stay informed on security trends and evaluate new capabilities.develop and oversee security policies and standards.plan security systems considering network and security technologies.develop and implement network and perimeter security ...
Build the future with aspenview technology partners at aspenview, we are passionate about transforming the way organizations approach technology. we specialize in creating high-performing, nearshore it teams to help north american clients innovate faster and more efficiently. as we continue to grow, we're looking for exceptional people to join our team and help drive impactful change across industries. why join aspenview? at aspenview, we're more than a nearshore it partner—we're a people-first, purpose-driven company that believes great culture drives great outcomes. we're passionate about connecting talent and technology to deliver measurable value for clients—and meaningful career paths for our people. here's what you can expect: competitive base with a strong, uncapped commission structure comprehensive benefits and wellness support flexible work model: hybrid, remote, or in-office real growth opportunities and leadership visibility inclusive, respectful culture that blends u.s. innovation with colombian heart a company that listens, invests in you, and celebrates wins together about the role we are seeking an experienced oracle database engineer to design, implement, and support scalable and secure oracle database environments across our enterprise systems. the ideal candidate will bring deep technical knowledge in oracle database administration, performance tuning, high availability, and automation. this role is essential to maintaining data integrity, optimizing performance, and ensuring the reliability of mission-critical applications and services. what you...
Join to apply for the bilingual it support analyst role at wpp2 weeks ago be among the first 25 applicantsjoin to apply for the bilingual it support analyst role at wppget ai-powered advice on this job and more exclusive features.wpp is the creative transformation company. we use the power of creativity to build better futures for our people, planet, clients, and communities.working at wpp means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. we operate in over 100 countries, with corporate headquarters in new york, london and singapore.wpp is a world leader in marketing services, with deep ai, data and technology capabilities, global presence and unrivalled creative talent. our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the fortune global 500.our people are the key to our success. we're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.why we're hiring:at wpp, technology is at the heart of everything we do, and it is the technology operations teams mission, as part of enterprise technology, to enable our stakeholders to collaborate, create and thrive. enterprise technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from wp...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we're helping build asustainableeconomy where everyone can prosper. we support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary senior specialist, card fraud strategy analystoverview we are looking for a data-savvy and proactive senior specialist to join our card fraud strategy team. you will apply your analytical skills to identify fraud trends, build effective detection rules, and support strategic initiatives that reduce fraud across our card products. you will work closely with cross-functional teams and help shape fraud controls with actionable insights. role • analyze large transaction datasets to detect fraud signals and contribute to the development of fraud prevention strategies • apply clustering, visualization, and anomaly detection techniques to evaluate fraud risks • use tools like qlik, power bi, or domo to leverage and enhance dashboards for fraud analysis and monitoring • collaborate with fraud operations and product teams to test and refine detection rules • evaluate the performance of fraud controls and recommend optimizations • support the creation of reports and presentations for internal stakeholders • track emerging fraud tactics, tools, and technologies to ...
A switchboard telephonist accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.what will i be doing?as a switchboard telephonist, you will accept, deliver and respond to guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. a switchboard telephonist contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:achieve positive outcomes from guest queries in a timely and efficient manneraccept and deliver all messages correctly and promptly for both guests and managementensure all wake up calls take place at the correct timedemonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriatehandle emergency calls immediately and relay comprehensive and accurate information, as requireddemonstrate a high level of customer service at all timescomply with hotel security, fire regulations and all health and safety legislationattend appropriate training courses, when requireddemonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinityfollow company brand standardsassist other departments, as necessarywhat are we looking for?switchboard telephonists serving hilton brands are always working on behalf of our guests and working with other team me...
23 hours ago be among the first 25 applicantsget ai-powered advice on this job and more exclusive features.at juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.to achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. delivering an experience-first, ai-native network pivots on the creativity and commitment of our people. it requires a consistent and committed practice, something we call the juniper way.senior technical service advisorthe technical service advisor team provides "forward-looking" technical services to optimize network reliability and performance for designated customers.we are passionate about enabling our customers towards a fast, risk-free deployment of network services. we assist our customers to evaluate network for performance, scalability, and security and provides recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. partnering on short-term projects such as recommendation and implementation of new juniper software and hardware features in the customer's network.key responsibilities include following, but not limited to:engage with customer as single point of contact during business hours.help support cases resolved as per slas and expedite/escalate critical issues among juniper technical support teams. may need to provide relevant technical inputs to facilitate and expedite escalated problem resolution.act a...
Position summary:we are seeking a highly motivated and knowledgeable team lead to oversee a team of associates providing support for cryptocurrency-related services. this role requires a strong understanding of blockchain and cryptocurrency processes, team leadership experience in a bpo setting, and a focus on performance management and operational efficiencyto apply for this position you should have experience of 3+ years as a supervisor or equivalent. we need someone who has hands-on experience with process improvement and project management, advanced english, intermediate to advanced knowledge of excel, gorgias, or other support software, and experience managing multiple channels (voice and non-voice).responsibilities:supervise a team of customer support representatives handling cryptocurrency-related queries (wallet support, transaction issues, compliance questions, etc. ).provide coaching, mentoring, and training to team members to ensure a high level of service and technical understanding of crypto products.act as the point of escalation for complex or sensitive customer issuesliaise with client-side stakeholders and internal management to align on goals, updates, and performance expectations.ensure compliance with industry regulations, security protocols, and internal data privacy policies.prepare and present daily, weekly, and monthly reports on team performance and process improvements.collaborate with quality assurance and training teams to drive continuous improvement.stay current with cryptocurrency trends, security threats, and platform changes to keep the t...
Identity and access manager operations and support administrator (iam) softtek bogota, d. c. capital district, colombia identity and access manager operations and support administrator (iam) softtek bogota, d. c. capital district, colombia 2 weeks ag...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from turia services are you passionate about cybersecurity and eager to make an impact by building a strong security culture within an organization? we’re lo...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo