On behalf of tipalti, sd solutions is looking for a talented customer success manager to join a rapidly growing fintech company! about the role as a customer success manager, you will be essential in helping our customers succeed with our products an...
Senior customer success manager (podcasts) join to apply for the senior customer success manager (podcasts) role at growth troops. senior customer success manager (podcasts) 2 days ago — be among the first 25 applicants. this range is provided by gro...
This is a remote position. job summary we are seeking an admin assistant to deliver world-class real estate media to top-producing agents. from cinematic listing videos to high-converting reels and stunning photography, we hope to elevate our clients’ brands — and we do it through elite service and obsessive attention to quality. our admin team is the client success engine — owning communication, timelines, and quality control across every order. this role is at the frontlines of the client experience. we're not just managing projects — we’re ensuring every client feels prioritized, understood, and taken care of from the first call to final delivery. you’ll manage details with precision, act with urgency, and uphold our company’s high-touch, high-quality standards in everything you do. core tasks respond to all client communications rapidly and thoughtfully send proactive updates on deliverables, timelines, and revisions handle scheduling, and day-before group chats with clients and creative specialists track and follow up on all outstanding requests manage the project dashboard daily to track qc, delivery status, and upcoming orders assign projects to the correct editors or photographers based on sops prepare and conduct pre-shoot and post-shoot calls to align expectations organize and send media via delivery sop ensure edits meet client briefs and visual quality standards thriving in sops and checklists without needed follow up requirements must haves experience with maintaining and updating tonomo, asana, and internal trackers with project d...
Job description elevate your career: join our client in the dynamic world of hr outsourcing! our client stands as a distinguished human resources (hr) outsourcing company, surpassing industry standards in providing unparalleled expertise and exceptional customer service to both clients and their employees. since its establishment in 1995, our client has been committed to the belief that exceptional client service should be the focal point of all operations. this commitment propels them to consistently train, evolve, innovate, and explore novel approaches to assist employees, clients, and the broader industry in achieving growth and success. our client's vision revolves around enabling companies to direct their time, talent, and energy towards business expansion and enhancing employee well-being. job description we’re seeking a dedicated benefits specialist to help shape the future of the hr outsourcing industry. in this role, you’ll enroll new employees in benefit plans within our client’s hris, provide comprehensive benefits orientations, and ensure accurate deductions are relayed to payroll. you’ll also manage status changes, review claims, and facilitate open enrollment transfers, all while making a meaningful impact. if you’re eager to contribute to a dynamic team and make your mark in the world of hr, we want to hear from you! chart your course in the hr solutions universe employment type: full-time shift: monday to friday; may start from 7:30 am-9am cst to 4:30 pm-6:00 pm (semi-flexible work setup: remote/work from home your mission, should you choose to ...
Customer success champions (boots on the ground bog). responsible for identifying on the ground issues agents at the pso (partner support operations) are facing and coordinating the resolution with the customer success enablers (l2) teams promoting the continuous improvement of productivity, service quality and customer satisfaction. identify the technical issue at pso and provide instant technical help (basic desktop/thin client troubleshooting of clearing up resources & session re-initiation) provide additional knowledge of the issues to make user understand for self-resolution next time the issue is encountered make pso agents aware of the self-help (info manager) solutions available understand the issue faced, identify potential causes and route the issue to customer success enablers (l2) coordinate with onshore & offshore teams (business & technical teams) from client side as per governance set on issues identified, fixes (1.) 1. ensure retention of team members is within the agreed norms. 2. to lead, motivate and develop teams so that they are motivated to meet new challenges. (2.) 1. to ensure complete adherence to attendance/login hours/unsched leave for his span/ 2. to ensure full deployment of performance management processes like monitoring, coaching, one to one, etc/ 3. to have regular reviews with team leaders4. to maximize profitability & ensuring quality standards (3.) 1. to formulate the key result areas of the team leaders & team members 2. conduct appraisals and feedback sessions with team leaders/fts and agents at regular intervals 3. performance & sla ma...
Company description we are looking for a technical support engineer to join our expanding team in latin america region. you will be part of a global support team, providing customers' technical support related to our innovative niq activate product, and work with nielseniq customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users' setups and more. job description the role involves also product configurations and additional set-ups per customers' requests, the ideal candidate will be detailed oriented with great communication skills, be able to work in a fast-paced environment while being organized and own the issues and tasks related to assigned customers provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within slas research, diagnose, troubleshoot and identify solutions to resolve customer technical issues collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc monitoring & validating data automated processes document knowledge and help educate colleagues and teammates on technical cases keep current with product knowledge and latest features and functionality qualifications bachelor's degree in information systems, computer science, industrial engineering or equivalent strong troubleshooting and problem-solving skills while being highly detail oriented strong customer service orientation great written and v...
Job description this is a remote position. schedule: fixed schedule monday to friday 11:30 am to 6:30 pm california time with 30 minutes unpaid break client timezone: pacific time (pt) client overview join a forward-thinking educational services company that’s transforming the way students learn and achieve their academic goals. this established california-based organization provides personalized educational support through a network of skilled instructors, helping students reach their full potential. as they continue to expand their impact and implement cutting-edge technology solutions, they’re seeking a detail-oriented professional to help drive their operational excellence. job description take ownership of critical administrative operations in this dynamic role where you’ll directly impact student success through seamless coordination of educational services. as the primary point of contact between instructors and clients, you’ll leverage modern technology platforms to ensure smooth operations while maintaining high service standards. this position offers significant autonomy and growth potential, allowing you to apply your problem-solving skills and initiative in meaningful ways. you’ll work with industry-standard software solutions including salesforce and quickbooks, while contributing to marketing initiatives that help expand our educational impact. responsibilities serve as the primary point of contact for client and instructor communications via email, text, and phone orchestrate seamless scheduling of educational sessions and maintain efficient calend...
Requisition id: 215401 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose become a member of a dynamic team of network professionals that are the centre of excellence for network monitoring tools. the team’s mission is to help deliver a global network that is highly available and resilient. this is accomplished through managing enterprise scale tools for network availability and performance. contributes to the overall success of the engineering & architecture team globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. responsible for the day-to-day process coordination of all firewall port changes globally responsible for working on technical projects and providing 1st and 2nd level support for the firewall management system (algosec) as well as other assigned tools resolve operational issues and provide quick resolution to firewall management tool problems make recommendations and/or process improvements to the firewall management tool or related processes prepare and update procedural documents understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. actively pursues effective and efficien...
Company description we are looking for a support engineer to join our expanding team in latin america region. you will be part of a global support team, providing customers' technical support related to our innovative niq activate product, and work with nielseniq customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users' setups and more. job description the role involves also product configurations and additional set-ups per customers' requests, the ideal candidate will be detailed oriented with great communication skills, be able to work in a fast-paced environment while being organized and own the issues and tasks related to assigned customers provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within slas research, diagnose, troubleshoot and identify solutions to resolve customer technical issues collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc monitoring & validating data automated processes document knowledge and help educate colleagues and teammates on technical cases keep current with product knowledge and latest features and functionality qualifications bachelor's degree in information systems, computer science, industrial engineering or equivalent strong troubleshooting and problem-solving skills while being highly detail oriented strong customer service orientation great written and verbal clie...
Company description our mission at palo alto networks, everything starts and ends with our mission: being the cybersecurity partner of choice, protecting our digital way of life. we have the vision of a world where each day is safer and more secure than the one before. these aren’t easy goals to accomplish – but we’re not here for easy. we’re here for better. we are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. we’re changing the nature of work. palo alto networks is evolving to meet the needs of our employees now and in the future through flexwork, our approach to how we work. from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at palo alto networks. and because it flexes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. your career the solutions consultant is the evolution of the traditional sales engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with palo alto networks. as a solutions consultant you provide technical leadership and expertise and guidance in your customer’s security transformation journey. you will play a key role in defining technical solutions that secure a customer’s key business imperatives and ensuring value realization of t...
Customer success manager (entry-level) remote | full-time | flexible hours salary: $20,000 $24,000 usd per year (approx. $2,000/month) overview were looking for a proactive and people-focused customer success manager to deliver outstanding support and build lasting relationships with users. this is an ideal entry-level opportunity for someone who thrives in dynamic environments, enjoys problem-solving, and is eager to grow within a supportive team. key responsibilities support & engagement : provide responsive, empathetic support to users, helping them navigate the platform and solve issues quickly. lead management : triage incoming leads from trainers or partners, directing them to the right teams. problem-solving : troubleshoot account and technical issues, escalating where necessary. retention & satisfaction : use proactive outreach and tailored offers to reduce churn and improve user satisfaction. sales support : respond to inbound queries, providing helpful product information to encourage sign-ups or purchases. customer & sales operations : assist with onboarding, pre-sales tasks, basic email support, and reporting for business reviews. community engagement : monitor and engage with users through social media channels or groups, answering questions and maintaining a strong brand presence. data & crm : maintain accurate and organized customer records using payment platforms and crm tools. feedback & insights : share customer feedback and insights to help improve services and products. process optimization : collaborate with internal teams to strea...
Http://www.2brothersmoving.net who we are: at 2 brothers moving & delivery our mission is to remove the pain of relocation for portlanders and beyond. this is a remote work from home position for a company headquartered in portland oregon usa. our company understands that our growth and success stems directly from our people. we understand that by hiring a-players that are not only passionate about their position but also invested in our company as a whole creates an incredible formula for a thriving organization. 2 brothers empowers people to grow in our values as leaders who serve, who create life-long relationships, dig deep and challenge the status quo, all while having fun doing it. no industry revolution springs from individuals, it takes an entire team united behind something big. together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of post-its a week, and we give the best high-fives in town. benefits of career opportunities at 2 brothers: a work environment that encourages collaborative approaches to diverse challenges across departments tuition reimbursement for approved courses and personal development workshops support in time off with paid vacation, sick time, personal time and maternity/paternity leadership retreats, personal development workshops, company events & gathering ----------- 2 brothers moving & delivery currently has an opportunity for a full-time sales coordinator. our coordinators are the shining voice of the company, the hub of the organization and play an instrumental role in coordinating what we do - move. essential du...
Why softwareone? success at softwareone is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. softwareone employees are energized, agile and are laser passionate about delivering special customer happiness and results. our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of employee happiness. we are low ego. our leaders operate with a high level of team but can work at speed lead change in a global economy. we are a leading global provider of end-to-end software and cloud technology solutions, headquartered in switzerland. our 8,700 employees support our approximately 65,000 customers in their digital transformation. the role helpdesk coordinator full-time | onsite what makes this opportunity unique this role offers the chance to drive continuous improvement by analyzing and identifying key strengths, weaknesses, opportunities, and threats within the team and operational processes. you will be responsible for pinpointing the root causes of delays in delivering client activities, ensuring that any disruptions to committed service levels are quickly addressed. by taking proactive corrective and preventive actions, you will play a critical role in enhancing overall performance, optimizing processes, and ensuring the consistent delivery of high-quality service to our clients. key responsibilities: coordinate the work team to ensure efficient service delivery. ensure the committed service levels are met consistently. foster a pos...
We want you on our team️️ join our team of professionals, in a firm with more than 20 years of success! at our firm, we not only build careers, we work for the well-being of our collaborators, offering them valuable opportunities for professional and personal development. we want to tell you that! you join a multidisciplinary work team, in which you will always find support on technical issues such as ifrs, tax, foreign exchange, legal, payroll and labor. additionally, we have a monthly training program on technical topics and personal development, which allows us to keep our professionals up to date. we are currently searching for a senior accountant for our work team. what will be your goal? support the planning, supervise, control and direct the operations carried out by accounting assistants and assistants, in order to guarantee their integrity and the quality of the financial information of the assigned companies. what are the benefits and contractual conditions? we promote the well-being of our collaborators, providing opportunities for professional and personal development. we generate closeness with our collaborators and clients, thanks to our professionalism, great organizational climate and excellent human quality. indefinite term contract. supplementary teleworking (3x2) in the city of bogotá. basic salary of cop $3,000,000 + non-constitutive salary bonus $300,000, hours monday to friday from 07:30 - 05:30 with availability on some saturdays during closing seasons. 2 additional days of vacation 2 family days lens help birthday detail bonus per grade funeral insur...
Roca alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. we provide tailored hiring solutions, ensuring the perfect match for each role. our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. committed to excellence, we build long-lasting partnerships that drive business success. at roca alliances, we help businesses thrive by delivering the right professionals to meet their needs. this time, we are partnering with a global leader in it infrastructure and security management solutions for managed service providers (msps) and internal it teams, powered by ai. the company has experienced strong double-digit growth over the years, and it serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally. we believe in being clear about who we are and what we expect. our success comes from being confident, determined, and responsible. the people who thrive here are those who go the extra mile for our customers and for their own career growth and financial future. what we are looking for: we are looking for a senior manager regional help desk operations latam, to lead day to day operations on our newly established, custom facing, kaseya help desk in medellin, colombia, with a maniacal focus on delivering innovative, an outstanding, timely response and resolve commitment, and a category leading collaborative experience for our partners. as senior manager – regional help desk operations latam , you will play a pivotal role in leading, d...
The offer opportunity to make a positive impact opening within a company with a solid track record of success role involving team management opportunities the job our client is looking for a proactive and innovative executive assistant / operations manager to support our ceo and executive team. this role is more than just calendar management; we need a strategic partner who can think creatively, manage staff effectively, and align with the organization’s vision. the ideal candidate will have experience in executive support, particularly in reporting, kpis, and project integration. key responsibilities: 1. executive support: provide comprehensive administrative support, including calendar management, meeting scheduling, and correspondence handling. assist in growth initiatives aimed at expanding the company in 2025, supporting strategic projects to drive market share and revenue. contribute to goal setting and planning sessions that align with the company’s growth objectives. capable of managing a high-volume workload and thriving in a dynamic, fast-paced environment. coordinate travel arrangements, accommodations, and itineraries for executives. prepare and distribute meeting agendas, presentations, and other materials. oversee payroll processes, ensuring timely and accurate payment for all employees. collaborate with the admin team to maintain streamlined administrative operations. 2. organizational management, team collaboration & coordination: maintain and organize important documents and records in both physical and digital formats. enhance organizational systems to i...
Job description streamline schedules for startups powering the future of outsourcing as the fastest-growing bpo for high-growth startups, this industry trailblazer delivers customized, tech-driven solutions across customer success, back office, data analytics, and marketing. with a 92% client retention rate and 63% average cost savings per client, they’re redefining how outsourcing fuels innovation. this isn’t a one-size-fits-all firm—it’s a hands-on, forward-thinking employer that prizes creativity, speed, and seamless integration. join a global force known for doing things differently—and do work that truly keeps the momentum moving. job description as an inspection coordinator , your day starts with precision and ends with impact. you’ll take ownership of scheduling property inspections, juggling timelines, coordinating with clients, contractors, and internal teams—all while ensuring nothing slips through the cracks. this isn’t just calendar management; it’s mission-critical work that keeps fast-moving operations on track. if you thrive in a fast-paced, detail-heavy environment and know how to communicate clearly under pressure, this role puts you right at the center of global business support. job overview employment type: indefinite term type contract shift: monday to friday, 8:30 am – 5:30 pm est work setup: remote / work from home your daily tasks coordinating property appraisal inspections by managing schedules via email, text, and phone communicating with inspectors, clients, and contractors to ensure timely and accurate appointments managing inspec...
This is a remote position. schedule: fixed schedule monday to friday 11:30 am to 6:30 pm california time with 30 minutes unpaid break client timezone: pacific time (pt) client overview join a forward-thinking educational services company that’s transforming the way students learn and achieve their academic goals. this established california-based organization provides personalized educational support through a network of skilled instructors, helping students reach their full potential. as they continue to expand their impact and implement cutting-edge technology solutions, they’re seeking a detail-oriented professional to help drive their operational excellence. job description take ownership of critical administrative operations in this dynamic role where you’ll directly impact student success through seamless coordination of educational services. as the primary point of contact between instructors and clients, you’ll leverage modern technology platforms to ensure smooth operations while maintaining high service standards. this position offers significant autonomy and growth potential, allowing you to apply your problem-solving skills and initiative in meaningful ways. you’ll work with industry-standard software solutions including salesforce and quickbooks, while contributing to marketing initiatives that help expand our educational impact. responsibilities serve as the primary point of contact for client and instructor communications via email, text, and phone orchestrate seamless scheduling of educational sessions and maintain efficient calendar management tak...
★ please submit your cv in english ★ project coordinator location: bogotá, colombia position: full-time compensation: $1,000 – $1,500 usd monthly job overview: we are seeking experienced individuals to manage day-to-day operations and ensure the success of client projects. you'll assist in planning, executing, and monitoring projects, handle administrative tasks, and ensure effective management of resources, timelines, and communication. if you have strong organizational skills, excellent communication, and attention to detail, this is the place for you! join us and be a great fit for our team! project coordinator: job description overview: as a project coordinator, you will play a pivotal role in maintaining strong client relationships, coordinating installations, ensuring smooth onboarding and post-installation support, and optimizing project efficiency. you will serve as the bridge between internal teams and clients, ensuring successful project completion and high customer satisfaction. your day-to-day as a project coordinator: customer relationship management: build and maintain strong, long-lasting client relationships. establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors. presales: collaborate with the sales, support, and accounting teams to gather information on potential and existing clients. call previous carriers to verify if the client is under contract or has any obligations. document all client and project information in our business management platform. installation: serve as the liaison between internal te...
Requisition id: 221573 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of scotiabank uy cybersecurity strategy, ensuring specific individual goals, plans, and initiatives are executed/delivered to support the team’s business strategies and objectives. ensures all activities comply with governing regulations, internal policies, and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. implement the methodology, processes, and other security artifacts required in the vulnerability management of infrastructure components. monitor, follow up, and define specific actions to guarantee the security compliance and hardening of the organization's assets. ensure the implementation and maintenance of the cybersecurity tools and guarantee their configuration according to the baselines and internal standards. implement and maintain the data loss prevention program according to global policies and tools. manage and monitor the dlp exceptions process and inventory to mitigate the data leaked risk. establish security controls on identity and access management include the centralized provisioning and periodic certification of user identities, user accounts linked to those identities, management of ...
What would you do? analyze data related to product usage to bring new insights to the client in order to improve their operational goals deliver training to clients on our functionalities and explain how to configure our software resolve doubts on product usage/configuration/etc carry out weekly follow up calls with our clients escalate product or customer issues that need to be addressed by customer success managers create documentation, presentations, user manual and other resources to help clients use the product effectively accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings guide the client in incident escalations with the support team. 🙌🏼 your experience has been shaped by you took classes related to operations/logistics at university you are an ops lover: ask smart questions about the operation management of data analysis tools: excel (intermediate); g suite is a plus. 🚀 your superpowers excellent communication and organizational skills be a results-driven person native spanish and intermediate english (b1/b2) ability to perform well under high-pressure environments. knowledge of last mile operation or logistics. we would extra love it if you have customer-facing experience. 🪄 what we bring to the table 🌎 hybrid work: work together as a team. 👩🏿💻 flexible hours: we trust your work and skills. 🏖️ additional days off to vacations. 🎂 half day off on your birthday. 📚 access to educational budget. 💻 workstation paid byod or company-provided machine. different options to satisfy...
What makes us unique at cloudbeds, we're not just building software, we’re transforming hospitality. our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. from independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. and we do it with a completely remote team. imagine working alongside global innovators to build ai-powered solutions that solve hoteliers' biggest challenges. since our founding in 2012, we've become the world's best hotel pms solutions provider and landed on deloitte's technology fast 500 again in 2024 – but we're just getting started. how you'll make an impact: as a sales director, you will play a pivotal role in cloudbeds' growth, leveraging your extensive network and deep understanding of the large independent hotels and group sales hotel landscape to drive high-value arr and expand our brand. your expertise in hospitality technology will be essential as you build relationships, forge partnerships, and position cloudbeds as the go-to solution for independent hotels. this is a hunter role focusing on acquiring new clients. our sales team: the sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth. people who excel on our team are goal-oriented, adaptable, and effective delivering results and passionate to spread all the innovation behind our product to different types of customers. what makes ...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. we are looking for a technical architect to add to our very talented technical team! the technical architect will contribute as a cu...
Unifycx is growing, and we are looking for an experienced senior operations manager to join our motivated and ambitious team in barranquilla. what will you do? as the senior operations manager, you will provide inspired leadership by overseeing the day-to-day and strategic operations of multiple accounts. this includes managing teams of contact center agents, team leaders, and operations managers. you will contribute to the growth of unifycx by partnering with various departments and client success managers to drive overall performance and results. who you are to be considered, candidates should have: - 5+ years of proven operations management experience - strong analytical and problem-solving skills - excellent leadership and management abilities - ability to work independently and collaboratively - excellent written and verbal communication skills - proficiency in microsoft office suite - experience with six sigma methodology (preferred) - ability to manage multiple priorities in a fast-paced environment - ability to acquire and maintain in-depth knowledge of company operations, systems, contract guidelines, and policies - professional handling of confidential information who we are unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personalized contact centers, business processing, and technology outsourcing solutions worldwide. over nearly two decades, unifycx has grown from a small team to a global organization dedica...
Do you want to work for coupa software, the world's leading provider of cloud-based spend management solutions? we’re a company that had a successful ipo in october 2016 (nasdaq: coup) to fuel our innovation and growth. at coupa, we’re building a great company that is laser focused on three core values: **1. ensure customer success** - obsessive and unwavering commitment to making customers successful. **2. focus on results** - relentless focus on delivering results through innovation and a bias for action. **3. strive for excellence** - commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability. key activities: - oversee onboarding process (essentially an onboarding project manager), which includes: coupa portals provisioning, coupa portals training, and training registration - manage and track customer onboarding journey - audit onboarding and escalate when necessary - develop onboarding operational reports - interact with customers and assist with any onboarding issues or questions - cross-functional process compliance with sales, support operations, and the customer's dedicated engagement & value managers - continuously improve the process - onboard new designated support contacts for customers of a newly acquired company in the event of a merger or acquisition **requirements**: - bs/ba required - excellent written and verbal communication skills; must be comfortable speaking with customers - excellent organization skills and detail oriented - ability to learn new tasks quickly - works well unde...
Senior oem program success manager (honda) positively disrupting an industry that has not seen any innovation in over 50 years, tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary automotive retail cloud (arc) for retailers, automotive enterprise cloud (aec) for manufacturers and other large automotive enterprises and automotive partner cloud (apc) for technology and industry partners. tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. the transformative platform uses cutting-edge technology, big data, machine learning, and ai to seamlessly bring together oems, retailers/dealers and consumers. with its highly configurable integration and greater customer engagement capabilities, tekion is enabling the best automotive retail experiences ever. tekion employs close to 3,000 people across north america, asia and europe. job description the first and most important role an oem success manager (osm) has is to develop a positive and trusting relationship with american honda and dealer partners. to achieve that, oem success manager (osm) handles a variety of tasks both internally and on the customer-facing side of operations. the osm is responsible to ensure strong platform usage at the oem level as well as train the oem field teams to ensure their dealer partners adopt tekion’s enterprise solution, demonstrate the value of the platform, and illustrate how it positively impacts the dealers’ revenue. the osm proactively identifies how oems, and their ...
Why you’ll love this opportunity you have a passion for building relationships and solving customer problems. you will build trusted relationships with key customer contacts to ensure nue solutions continue delivering value. you have the experience to manage multiple customer relationships. you want to make a difference; to join a team that is revolutionizing revenue operations. you enjoy solving business problems, providing best practices and developing solutions to help companies simplify and accelerate their business processes. overview as a technical account manager (tam), you will be a trusted advisor to our customers, ensuring they maximize value from our platform. you will bridge the gap between technical support, product teams and customer success, providing high-touch guidance, proactive support, and strategic recommendations. you will inform nue’s product roadmap by conveying key customer insights to our product and engineering teams. to excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking. you will become an expert in nue’s products, methodology and customer value so that our customers can maximize nue’s revenue platform. you will be an expert in nue’s analytics and dashboards so that you can present the value and outcomes to diverse stakeholder groups, communicate effectively with c-level executives (often cfos) of large enterprises and drive adoption of our products and solutions by achieving business goals and driving innovation. key responsibilities - build trust and strategic...
Why you'll love this nue opportunity! at nue. io, we're on a mission to revolutionize revenue operations for modern businesses. as a growing startup, we're looking for someone who has a passion for building relationships and solving customer problems...
Locations: medellin, colombia only (remote) please note: this position is only open to people living, and able to legally work in medellin, colombia. come join us at odisea cultura and work with some of the most exciting start-ups in the us! in this ...
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