We are a leading tech company specializing in providing exceptional support services. our commitment to innovation, growth, and delivering outstanding customer experiences sets us apart in the industry. as we expand our operations in medellín , colombia, we are looking for a highly skilled team leader to join our dynamic team. if you are a results-driven leader with a passion for optimizing operational performance and fostering team success, this could be the perfect opportunity for you. position overview: as a team leader , you will play a key role in overseeing the daily operations of our contact center in medellín. you will lead and motivate a team of customer success agents, ensuring they consistently exceed performance targets, deliver exceptional service, and maintain a positive and productive work environment. this role is ideal for someone with at least 1 year of leadership experience in a bpo environment , who thrives in fast-paced settings and is committed to driving operational excellence. experience with tableau is preferred for data analysis and reporting. key responsibilities: team leadership & development: supervise and mentor a team of customer success agents, ensuring they are motivated, engaged, and aligned with company goals. provide regular feedback and facilitate training and development programs to enhance team performance. performance monitoring & optimization: regularly track and analyze team performance through key metrics. implement action plans to address performance gaps and ensure the team meets or exceeds operational targets. training & continu...
Get ai-powered advice on this job and more exclusive features. neowork is currently seeking a diligent and proactive virtual assistant/executive assistant to join our team in colombia. as a virtual assistant/executive assistant, you will provide comprehensive administrative support to senior executives, helping to streamline their day-to-day operations. as an innovative bpo company, neowork is dedicated to offering exceptional administrative support services to our clients. in this role, you will be responsible for managing calendars, scheduling appointments, arranging travel, handling email communications, preparing reports, and executing various administrative tasks that contribute to the efficiency of our clients' operations. the ideal candidate will be detail-oriented, highly organized, and possess outstanding communication skills. you should be able to work independently, manage multiple priorities, and demonstrate a high level of professionalism and discretion. responsibilities manage executives' calendars and schedule appointments efficiently arrange travel and accommodations for business trips handle email communications and correspondence prepare reports, presentations, and meeting materials conduct research and provide insights as needed coordinate meetings, ensuring all logistical details are managed assist with data entry, document preparation, and administrative tasks provide overall support to the executive team as needed requirements at least 3+ years of proven experience as a virtual assistant, executive assistant, or similar r...
Bpo operations manager - healthcare (bog) horatio bogota, d.c., capital district, colombia position summary: we are seeking a skilled bpo operations manager to lead and manage our healthcare operations on-site in bogota. this leadership role involves developing and guiding a team to improve the patient journey and satisfaction. the ideal candidate will mentor staff, identify service improvement opportunities, and implement best practices across the organization. responsibilities: build and lead a team of patient experience professionals aligned with organizational goals. provide mentorship, training, and development for staff. map the patient journey and identify enhancement opportunities. lead initiatives to reduce pain points and improve patient outcomes and satisfaction. oversee collection and analysis of patient feedback (surveys, reviews, focus groups). develop kpis to measure patient satisfaction and track improvements. present insights and recommendations to senior leadership. serve as the escalation point for complex patient concerns. collaborate with cross-functional teams to address issues. promote a culture of empathy, inclusion, and service excellence. recognize and reward staff contributions. ensure operations are cost-effective and compliant with healthcare regulations (e.g., hipaa). required skills/abilities: excellent (near-native) english proficiency. 5+ years of bpo experience in healthcare or patient experience, with at least 2 years in leadership. experience in change management and organizational development. success in developing and implementing patie...
We’re seeking an enthusiastic business development account executive looking for an opportunity to be rewarded for outstanding sales results. this opportunity requires an executive level leader with progressive, on-the-spot, critical thinking ability; who will apply his/her experience and education in a highly self-directed and fast-paced environment. the position is an inside sales position that balances between handling inbound lead inquiries as well as digital outbound prospecting focused on identifying and qualifying business opportunities. share the outplex 20+ year success story and get paid! essential duties & responsibilities: prospecting, sales administration and lead generation contacting business executives. follow-up on leads via different channels and sources. achieve weekly/monthly sales meeting appointment targets. collaborate with sales leadership targeting new business. ability to perform research within linkedin and other public sources to find the proper contacts and tailoring messaging to those prospects. contacting potential clients via linkedin, email or phone to establish opportunities. creating new email templates, call scripts, and messaging sequences. testing different messaging approaches to inspire and engage prospects. set up follow-up meetings with outplex sales executive. skills and requirements: 2+ years in a business-business sales environment. preferred experience in bpo sales, software or related services. documented track record of success in prospecting. excellent communication and presentation skills. goal and results driven. an asserti...
We are looking for an operations supervisor to join our team at a global service company! at our company, we believe leadership goes beyond managing teams—it’s about inspiring, challenging, and helping people grow. that’s why we’re seeking an operations supervisor with energy, a passion for customer service, and a drive for continuous improvement. if you thrive on challenges, love motivating others, and want to make an impact in a dynamic environment, this opportunity is for you. additionally, take advantage of the wide range of benefits we offer, including: free english and excel courses for you and a family member access to a compensation fund exclusive discounts, and much more! schedule: monday to friday – full availability note: candidates residing in other cities in colombia who are open to relocating to medellín will receive financial support for accommodation during their first month of stay. what we’re looking for: a passion for problem-solving and developing innovative solutions. a self-starter who strives for excellence in everything they do. motivation to challenge yourself and those around you. a strong sense of responsibility and integrity. a positive attitude and enthusiasm for your work. a commitment to continuous learning and personal growth. a dedication to delivering outstanding customer service and memorable experiences. the ability to work with diverse individuals and foster teamwork. an appreciation for celebrating small achievements along the way. your responsibilities: lead a team of 12 to 18 people, motivating and developing them to reach their full ...
Customer relations manager: supervise daily operations and staff to achieve maximum efficiency of the intake department during new client onboarding. ensure that all steps in the new client onboarding process are completed in a timely manner. ensure compliance is maintained during new client onboarding according to industry guidelines. an excellent customer relations manager must be an organized, reliable, and results-driven professional. they must have a practical mind to solve problems on the spot, partnered with an ability to see the “big picture” and make improvements. as a customer relations manager, you must also have excellent customer service and communication skills. essential duties and responsibilities develop objectives for the day-to-day activities during client onboarding. supervise and ensure optimal performance of the intake department. conduct effective resource planning to maximize the productivity of resources (people, technology, etc.). collect and analyze operational statistics. hire, coach, and provide training to personnel to maintain high operational standards. evaluate performance with key metrics using kpi systems. prepare reports for different departments or upper management. requirements and qualifications proven experience as a bpo, call center, operations, or customer success manager. experience in customer service is required. experience supporting/handling usa clients is required. experience in the healthcare industry preferred. knowledge of performance evaluation and kpi systems. solid understanding of reporting procedures. proficient in ms ...
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